Font Licensing Issue

I've just been handed an InDesign file that has lots of text set in Futura Medium. This font was provided to me, and I installed it in Font Book. InDesign opens the file OK, but my first attempt at exporting a PDF (for the printer) results in an error message:
"1 problem was found with a background task:
Futura Medium: This font coudl not be embedded due to licensing restrictions in the font. As substitute font will be used if it supports the glyphs used in the restricted font. The PDF will nto be created if the glyphs cannot be represented."
So apparently I can't use their font, which is no surprise, eh? I went online and bought Futura Medium BT from MyFonts.com and installed it.
But how can I force InDesign to use the newly installed Futura Medium BT, without having to select every text instance using (the old, licensed) Futura Medium?
I would have thought removing the client's Futura Medium, restarting InDesign and opening the file again would force me to choose the NEW font I just installed, but it doesn't. YIKES!!! Now what do I do? If I can't export out a PDF that works, I'm stuck. (The resulting exported PDF has garbled text due to a substitute font being used. And the color fills are all black, too.)
Any suggestions? It would take forever to select each text block (on many different layers and pages) and change it to the newly installed Futura Medium BT.
Thanks!

Thank you, Steve.
I haven't changed any preferences or PDF settings since I recieved these project files.
This is the ink manager dialogue box:
I've never had to change anything in Ink Manager in my life, to be honest with you.
The default PDF export setting on my machine (Mac OSX 10.8, Adobe CS6) result in Pantone 1905C being represented as solid black.
Thanks again.

Similar Messages

Myriad Roman/Italic - font licensing issue?

Dear all,
I'm asking your help regarding a small issue with the Myriad Roman and Myriad Italic font.
Today I opened an "old" document I created in a previous Illustrator version (CS 6). But when I wanted to save it into a pdf file, a bad message told me some parts of the file can't be saved due to font restriction: The font Myriad-Roman could not be embedded in the PDF document because of licensing restrictions. Stroke text will not be visible.
How can I manage this? I have a lot of documents with Myriad Roman or Italic in it, so this is very disturbing for me right now... :-/
Thanks in advance fo your help

The fact that you freely “downloaded” these fonts makes this all very suspicious.
Yes, you can replace these Myriad typefaces with the equivalent Myriad Pro OpenType typefaces, some of which were bundled with CS6 and earlier software. The investment in terms of modifying your content is relatively low if you have used styles appropriately and even if not, Illustrator will prompt you if a font is missing and let you globally replace (you would of course, remove those crufty, possibly hacked old Myriad typefaces first). If you don't have access to those previously bundled, the cost of getting a license for them in both $ and time is quite low compared to other alternatives.
- Dov

Font licensing and EULA: Adobe Type Basics OpenType Edition

Hi all,
I'm not necesarilly working with graphic design daily. However, I may have to replicate a design for a publication that uses Adobe Garamond Pro, which is why I got interested in Adobe - Fonts : Adobe Type Basics OpenType Edition.
However, before I shell out the cash, I'd like to ask a few questions about related EULA's and font licensing issues - as the last thing I want to do is buy something, and then end up sued/financially destroyed/imprisoned anyways. (which is why I prefer with open fonts & software - at least no worries about prison, in case of misunderstanding the legalese)
So, here are the questions:
I am a Linux user, and I primarily intent to use the fonts with xelatex. On the download page, there are two options: "Win" and "Mac". Which one should I choose? Related question: Adobe Forums: Install a Mac font on a PC:Windows can use OpenType, Windows Type1 and Windows TrueType fonts. Windows cannot directly read Mac TrueType or Mac Type1 fonts.
Macintosh can use OpenType, Mac Type1, Mac TrueType, and Win TrueType. Adobe products can read some Windows Type 1 fonts if installed in the correct folder.
Versions - possibly unrelated, but I've found this old comment from 2003 for 'Adobe Type Basics 5.0 Mlp (CD-ROM)':Unfortunately, this product includes fonts in the older PostScript "Type 1" font format instead of the newer OpenType format. Adobe sells an OpenType edition of Adobe Type Basics, but this is a download-only product. I wish Adobe would sell the OpenType Edition on CD.... so just to make sure: I would definitely download the OpenType if I buy from the above Adobe - Fonts : Adobe Type Basics OpenType Edition link, right?
Re-download - the Adobe Type Basics page doesn't mention the file format of the download, nor its size. With bought fonts, I'd consider installing whatever I need for as long as project lasts, then deleting everything from my computer, since I don't like proprietary stuff sitting on it. Thus, I'd be interested in re-donwloading the Adobe Type Basics package. So is this package a zip file or similar, if so - how big is it? Can I download the file multiple times after purchase? Is the number of times I can redownload limited?
I may have to do (in a role of page layouter for an academic institution) a document for a relatively big academic publisher (Springer); and I have little idea about how font licensing works there. Let's say I prepare a PDF which uses Adobe Garamond Pro, and embeds that font. Is it legal for me to just send that document to the publisher for printing, if I had purchased the Basics OpenType edition? I'm worried because I found in Adobe Forums: Install a Mac font on a PC:As I understand it, print service providers are required by the font EULA to own the font even though the customer provides it.
I suggest you ask your customer to purchase the modern OpenType versions of the fonts. ... but then, Springer are "publishers", not "printers"? How worried should I be about this? Should I ask for confirmation in writing from them, that they own the particular embedded font? Then again, since in this case I'd be working for an academic institution as page layouter, should the academic institution also buy the font? If the academic institution already owns the font, am I legally obliged to own it as a page layouter (even if I'd use that font on the institutions computers with licensed fonts on them)? I'm pretty sure I'd be legally obliged to own it if I intend to prepare the layout on my own computer, is that correct?
The download page mentions for "End User License": 5 computers. Say I install one Adobe Garamond Pro on one computer, use it there for the duration of a project, and then delete it from the computer. Is this computer then still counted towards the number of seats?
Occasionally, I have my personal notes and such typeset in Latex, and here I send them to a printer (as in, "print service provider") to print 2-3 copies in softcover for personal use. As far as I understand it, this does not represent a "published" book (and so there isn't a "publisher" institution as in the Springer example above). So, in this case, again the same situation: let's say I prepare a PDF which uses Adobe Garamond Pro, and embeds that font. Is it legal for me to just send that document to the print house for printing, if I had purchased the Basics OpenType edition? How worried should I be about this?
Other neat related links I found:
Adobe Forums: Font EULA Question Re: Selling Logos;
Adobe Forums: font liscensing: upgrading from print to digital ...
Well, I believe this is all I have for asking (for now) - thanks in advance for any answers!

I am a Linux user, and I primarily intent to use the fonts with xelatex. On the download page, there are two options: "Win" and "Mac". Which one should I choose?
Related question: Adobe Forums: Install a Mac font on a PC:Windows can use OpenType, Windows Type1 and Windows TrueType fonts. Windows cannot directly read Mac TrueType or Mac Type1 fonts.
Macintosh can use OpenType, Mac Type1, Mac TrueType, and Win TrueType. Adobe products can read some Windows Type 1 fonts if installed in the correct folder.
If you want Adobe Type Basics OpenType edition, then the fonts support multiple platforms. OpenType fonts work on Mac, Win and Linux systems.
Versions - possibly unrelated, but I've found this old comment from 2003 for 'Adobe Type Basics 5.0 Mlp (CD-ROM)':Unfortunately, this product includes fonts in the older PostScript "Type 1" font format instead of the newer OpenType format. Adobe sells an OpenType edition of Adobe Type Basics, but this is a download-only product. I wish Adobe would sell the OpenType Edition on CD.... so just to make sure: I would definitely download the OpenType if I buy from the above Adobe - Fonts : Adobe Type Basics OpenType Edition link, right?
Yes, the Adobe Type Basics Open Type Edition would provide you with OpenType versions of the fonts. Sorry that we don’t offer all the different fonts, font families and variations on CD-ROM, but it would be cost-prohibitive to make all those versions, and font software is relatively small compared to application software. That said, Our font EULA (End User License Agreement) which can be found at: http://www.adobe.com/type/browser/legal/pdfs/wf_EULA071111/EULA5seat_USEnglish07.11.11.htm l states: “2.5 Backup Copy. You may make a reasonable number of backup copies of the Software, provided your backup copies are not installed or used for other than archival purposes.” So you can make your own CD-ROM.
Re-download - the Adobe Type Basics page doesn't mention the file format of the download, nor its size. With bought fonts, I'd consider installing whatever I need for as long as project lasts, then deleting everything from my computer, since I don't like proprietary stuff sitting on it. Thus, I'd be interested in re-donwloading the Adobe Type Basics package. So is this package a zip file or similar, if so - how big is it? Can I download the file multiple times after purchase? Is the number of times I can redownload limited?
The file format is OpenType (CFF). I would recommend making a backup copy of these fonts if you don’t want to keep them on your system. Our Electronic Software Download service is not meant to be used for storage.
I may have to do (in a role of page layouter for an academic institution) a document for a relatively big academic publisher (Springer); and I have little idea about how font licensing works there. Let's say I prepare a PDF which uses Adobe Garamond Pro, and embeds that font. Is it legal for me to just send that document to the publisher for printing, if I had purchased the Basics OpenType edition? I'm worried because I found in Adobe Forums: Install a Mac font on a PC:As I understand it, print service providers are required by the font EULA to own the font even though the customer provides it.
I suggest you ask your customer to purchase the modern OpenType versions of the fonts. ... but then, Springer are "publishers", not "printers"? How worried should I be about this? Should I ask for confirmation in writing from them, that they own the particular embedded font? Then again, since in this case I'd be working for an academic institution as page layouter, should the academic institution also buy the font? If the academic institution already owns the font, am I legally obliged to own it as a page layouter (even if I'd use that font on the institutions computers with licensed fonts on them)? I'm pretty sure I'd be legally obliged to own it if I intend to prepare the layout on my own computer, is that correct?
Wow! Lots of questions here. First of all, publishers publish. Printing is just one form of publishing. Embedding information for Adobe fonts can be found at the following:
http://www.adobe.com/type/browser/legal/additional_licenses.html
http://www.adobe.com/type/browser/info/embedding.html
If you send a file to a print service provider and send a copy of the font along as well, then the printer needs to own a valid copy themselves. If you send the print service provider a PDF version of the file, then you can embed the font in the PDF (but you would not send the a raw version of the font). In this case, the printer doesn’t need the font, because it is embedded in the document.
The download page mentions for "End User License": 5 computers. Say I install one Adobe Garamond Pro on one computer, use it there for the duration of a project, and then delete it from the computer. Is this computer then still counted towards the number of seats?
If you buy a license for Adobe Garamond Pro, you have up to 5 seats. So, it can be installed on a maximum of five computers at your company. It is that simple to be in compliance. If you were to obtain Adobe Garamond Pro by purchasing Adobe Type Basics OpenType Edition, then you can install the entire set on up to five computers at your company. You are licensing the set, and the fonts cannot be split up and used across multiple users at your company.
Occasionally, I have my personal notes and such typeset in Latex, and here I send them to a printer (as in, "print service provider") to print 2-3 copies in softcover for personal use. As far as I understand it, this does not represent a "published" book (and so there isn't a "publisher" institution as in the Springer example above). So, in this case, again the same situation: let's say I prepare a PDF which uses Adobe Garamond Pro, and embeds that font. Is it legal for me to just send that document to the print house for printing, if I had purchased the Basics OpenType edition? How worried should I be about this?
Yes. It is legal to send the document to a print service provider with the font embedded in PDF. You are printing a document, and your interpretation of what it means to “publish” or be a “publisher” is not relevant. The words don’t even appear in our EULA.

Font licensing for eBooks (epub with @font-face)

Hello,
The ePub format supports - as you may know - the CSS2 @font-face, but Adobe's fonts aren't directly embeddable that rule.
At the moment, there are not FAQs or license terms specifically written for ePub (or other kind of ebook formats) so I'm going to refer to the currently available documents I found on the web.
A Typblography blog post (http://blogs.adobe.com/typblography/2010/10/web-font-licensing.html) clearly describes the difference Adobe sets between "embedding" and "serving" a font.
Epub format - unfortunately - lies in a sort of no man's land, because it is a zipped container of browsable documents (xhtml files, stylesheets, images, fonts), so it can be considered a self-contained and portable document, but at the same time, it doesn't protect the fonts from unauthorized use.
Also the Adobe Font Licensing FAQs (http://www.adobe.com/aboutadobe/antipiracy/ff_faq.html) partially clarify the field of discussion.
The Adobe's proprietary font obfuscation feature, supported by Adobe Digital Editions, can be easily overridden with few lines of python code.
Adobe doesn't allow for @font-face embedding but let authors access to use its fonts via specialized web font services such as Typekit.com which can't be used by ePubs because of its offline nature.
My questions are:
Can I use an Adobe licensed font (i.e. Minion Pro) in an ePub ebook using @font-face?
What kind of license or agreement should be used?
Is there a dedicated contact for licensing-related issues (the [email protected] address just bounces back)?
Indeed, I can already download some ePubs featuring the Minion Pro typeface. I.e: "Il fu Mattia Pascal" edited by Mondadori (the most important italian publishing company) and freely downloadable from the LaFeltrinelli store (http://www.lafeltrinelli.it/products/9788852013089/Il_fu_Mattia_Pascal/Luigi_Pirandello.ht ml).
That makes me confident that an arrangement is possible, isn't it?
I hope to hear soon from you, as I'm writing also on behalf of some others italian ebook designers.
Thank you,
Matteo Balocco

Great question. Did you ever get a reply?
Steve

Font embedding issue

I'm using Adobe Acrobat 9 Pro.
The font "Helvetica" will not embed on a PDF document that I have using the "Embed all fonts" pre-flight. The actual font is 'Arial MT' (which is in my font library) but even the ArialMT fonts here are embedding as type 2 CID fonts:
Fonts prior to embedding:
I use the "Embed fonts (even if text is invisible)" preflight, then the fonts look like this:
I've looked up that "Helvetica" font for purchase and the closest I found was the "HelveticaLTStd-Roman" font (according to the Adobe font cross reference list) so I've purchased and installed the font but it still won't embed.
Anyone know how can I get this font to embed? Do I need to purchase a different font (Helvetica-Medium)? Or is there something else going on?

I'm experiencing a related font issue in Illustrator: I'm unable to embed fonts in a PDF using Illustrator CS5.5 (Mac OS X 10.7). An Illustrator message says that their is a licensing restriction that prevents embedding the fonts in the PDF. The original ttf and otf fonts were initially purchased for a Windows machine years ago, and many of them came with Illustrator. I've embedded fonts in a PDF using Illustrator (on the Windows side) without a problem for many years.
Is this a font installation issue? Since the "installation" process is different for a mac, is it possible the fonts were not "activated" when they were copied to the library/fonts folder? The fonts do appear in the illustrator file, but not the PDF.
Could this be a Distiller issue? Is Distiller involved when Illustrator saves to a PDF?

Font Licenses for DPS App folios

I'm trying to get my head around font licenses for DPS apps. When publishing folios in PDF format isn't everything converted to images on export? I've found font licenses that have an app embed option but say that anything part of an "image" does not require an app embed license but rather just the regular user license. I understand that different foundries will have different licenses and agreements but any insight into general font use with DPS would be much appreciated. Currently my apps are iOS only but we may explore Android in the future.

Bob, I appreciate your quick reply and expanding on the Typekit licensing, which very clearly specifies where DPS is covered. Though, I was hoping for a little more effort in response, or inquiry as to how you can better address the question. I tried calling Adobe to see if I could get some quick answers, but I did not receive support and was redirected to use the forum.
I want to better understand the technical aspects of the DPS product so I can lean it against each foundries terms. Because the additional licenses are very expensive, literally thousands of dollars for myself and colleagues in some cases if we need something more than a desktop license. Neil answered it some above, but I need a little more clarity...
I have researched and contacted a few different foundries and none of them have been able to give me a sense of confidence that they really understand what is being done with DPS and I could only articulate it in part. One foundry said I need an unlimited ebook license. Another said I need to buy a new ebook license for each digital magazine issue and also possibly an app license as well.
A specific case is with FontSpring.com. They said I need an unlimited ebook license, but their terms say a desktop license includes embedding the font in a PDF and then selling that PDF. But when I asked about it a little further, they interpreted DPS published magazines in PDF format as needing an ebook license as well because of how it is produced and delivered to mobile devices, with the addition of slideshows, etc..
Please help me understand and I'd like your opinion: When I create digital folios with DPS and the article format is PDF, should the product just be considered another method of delivering PDF content (even though it's going through an app and delivered to mobile devices)? Or is it something more? As Neil said, the fonts aren't evenly fully embedded, but rather a subset. Most places are trying to tie it into ebook licensing because it seems like more than a PDF that is sold, and it jumps pricing way up. Is it really more than a PDF and more like an ebook?
Thank you.

Licensing issues - embedding SQLJ translator

I would like to find out what it would cost to license the SQLJ translator for embedding it my company's product. Can you tell me who I might need to contact to find this out?
- Uhyon

There's actually two issues here that need attention. If you're just outputting to default DPS folios then the pages become for all intents and purposes images so there's no real font-related issues. The more difficult area is if you're embedding your own html files that use Adobe fonts. I'd imagine things get more coplicated here.

Font licensing questions

I have been searching around and trying to confirm a few things that I *think* I know but it's all very confusing to me:
- My client wants to publish an ebook, which will actually just be a PDF displayed online (rather than a Kindle ebook, etc.). It would likely be downloaded by others, though, for a fee. They would get access to the PDF both online and offline (if they purchase it). We haven't chosen a font, but will probably go with a standard system font (minion, myriad, etc.). Assuming we go with an Adobe font, are we covered legally to use the typeface in this way?
- Am I correct in telling the client that if we use a system font (say, minion), and they have it on their computer as well, they may also use it for their further commercial purposes without worrying about getting a license? I understand that a license would come into play only if they did NOT have the font on their computer.
- What about for web use? if we wanted to use a standard font like minion for their website, would we need a separate license? I'm not a web designer -- I focus on static graphics -- but if they hire a web designer later, I want to make sure they can still follow their style guide, which by that point will be suggesting specific fonts to use.
THANKS for any insight.

First of all, rules for any particular font depend on the EULA (End User License Agreement) associated with each particular font. The licences and rules for fonts sourced from Adobe are in many cases much more lenient than those of other font vendors.
In the case of any fonts sourced from Adobe Systems Incorporated directly (either bundled with Adobe applications or licensed from Adobe via its website, etc.), there is no issue whatsoever with regards to embedding such fonts in PDF or EPS files. Thus in your first case, a PDF-based ebook, you are OK. There are no additional license or royalty fees to use and embed fonts you licensed from Adobe in such publications.
Make no assumptions about so-called system fonts. And by the way, the Minion family from Adobe is absolutely not such a system font; if it is installed on your system, it is there either by virtue of it being bundled with Adobe applications or explicitly installed by you after licensing it from Adobe. The fonts installed on MacOS or Windows by the operating system itself or by Microsoft Office (for example) are not “free fonts.” They are subject to the licensing terms of Microsoft or Apple or possibly whoever provided those fonts to Microsoft or Apple. Again, make no assumptions.
Web use is more complicated. If you are rastering text into a .png or .jpg file for display on a web page using Adobe fonts, you have no further licensing issues. If you are trying to use “live type,” then a whole additional set of licensing issues come up. You should look at <http://www.adobe.com/products/type/font-licensing/licensing-faq.html> for an FAQ that explains web font usage. Adobe explicitly offers solutions for web use at <http://www.adobe.com/products/webfont.html> with additional information on how to license and use fonts on websites.
Hopefully this gives you the information you need.
- Dov

Font licensing for use with CSS3 in web pages

Hello,
most of you probably know that with CSS3 and using @font-face tag u can embed a font on your web page.
But since for using this tag u must upload the original OTF font file to the server i am wondering how does this conflict with licensing issues.
I would like to use Myriad Light font for headers on my webpage but am concerned about this issue. Do I need any additional licenses and and where can i get them.
Hope anyone can anwser this
Best,
S

Hi Jonathan,
if you stop your cloud subscription the included typekit subscription ends, too. Therefore websites that use typekit fonts won't display them anymore. (Text will be displayed with your fall back font or your browsers default font.) To keep your websites working as you intended you need to keep paying for a typekit subscription.
See also:
http://forums.adobe.com/message/5336533
http://help.typekit.com/customer/portal/articles/6618-cancel-your-account
To answer your question 3:
Cloud includes a typekit Portfolio subscription. So the page view limitations of the portfolio subscription apply.
https://typekit.com/plans
I haven't found out about the usage of desktop fonts, after you end your subscription. I doubt that Adobe allows to use the fonts when the subscription is cancelled.
Marcus

Adobe acrobat 9 pro installation/licensing issues

I installed my licensed copy of Acrobat 9 on a new Windows 7 system. Acrobat launched but would not open files and shuts down on attempt. Message is "Licensing for this product has stopped working" with subtext "You cannot use the product at this time. You must repair the problem by uninstalling and then reinstalling this product or contacting your IT administrator or Adobe customer support for help."
I doubt any of you have a solution, so I simply remark on what transpired as a warning and complaint:
1. I went to Adobe databse and found that a patch was provided to correct installations/licensing problems on windows 7. I downloaded it and installed per instructions. It did not resolve the problem.
2. I uninstalled/reinstalled several times. no resolution.
3. I called customer support and was outsourced to someone who knew little and first sent me to a kb article having to do with 'expired licensing' even though I clearly informed them that the message and the fact had nothing to do with expired licenses. They finally referred me to kb405970 on "Licensing has stopped working". I tried all of the applicable solutions (methods 1-6) and none of them worked. Now I will have to wait until tomorrow (though I had pressing work to do today) to contact support again. I fear I will get another outsourced tech who knows little and wastes more of my time. Such is Adobe's way of supporting paid and licensed product users.
I understand and sympathize with Adobe's wishes to protect its products from piracy. However, I expect and paid for a product which works on major and supported operating systems like windows 7. I also understand that if MS or Mac put out a new OS or version, it may require certain adjustments or updates on Adobe's part. What I do not understand (or have patience with) is that 1) Adobe failed to provide a patch that works; 2) that it then sends me to an outsourced customer service tech who didn't have the knowledge to correct the problem and gave me the wrong information to begin with*. What I finally got was the kb article with a series of multi-step instructions for several methods, none of which worked. This is an unprofessional and unethical response to those of us who have paid for our product and expect it to work under reasonable conditions in a supported environment. This is not an acceptable good-faith effort to resolve issues for which Adobe should take full responsibility.
If any of you do happen to have a real solution (or had a similar problem) do let me know....
*The first thing the outsourced tech wished to do was get onto my machine via a remote connection, before anything was tried other than giving them the error message and have them provide me with the wrong information. It became clear that this person had less knowledge than I do (which isn't saying much) and there was no way I was going to permit a clueless techie to crawl around in my machine and fiddle with settings. That is simply asking for trouble. I'm perfectly capable of opening panels and following instructions myself. DC should be the last thing tried; not the first.

Bill, I tried as you suggested - installed every update from 9.1 through 9.3.4. The 'license not working message persists'. The only change was that now Acrobat will not close and must be forced to shut down from the taskbar menu. I appreciate the suggestion though.
Called Adobe (Manila) again, within the hours given on their contact page for installation and licensing issues, and was told "It's Sunday, nobody here can help you". Finally, after an hour of hammering got them to get me a supervisor (their script says to tell the customer there "Is no supervisor available on Sunday" - Finally the "supervisor", Alvin, suggested I need a new serial number and left me on the line while he called someone else to get on. Cameback and informed me that he couldn't get one, I'd have to call Monday (how's that for having solutions?) Result: wasted more time and had more delay on my project.
Conclusion: Adobe has become obsessed and 'piranoic' about piracy and licensing to the extent that they put that first and client/customer needs second (if that). After reading a lot of online 'Adobe Sucks' forums, I'm inclined to believe Adobe is shooting itself in its own foot and is not going to be a reliable method of presentation/document transmission in the future - service and support is an integral part of software and other concerns such as piracy or licensing need to be transparent to legitimate users. Sad that they spend so much time on this, when they need to be fixing real problems. As well, these outsourcing Philipines companies are poor substitutes for good support - they are so scripted and obsessed with regulations over solutions that it is clear that only the most persistent users will get anywhere with them. As a frontline of contact with after-sale clients, they are going to cost Adobe a lot of potential business in the future, whatever their short-term savings. Too bad. Adobe used to be a leader in the market.
Next round: Calling Manila again this am. to be continued...

ORA-20001: The printing engine..Is this related to a BIP licensing issue?

Hello all,
The error "ORA-20001: The printing engine could not be reached because either the URL..." happens in 2 cases:
<pre>
1. When our BIP is down or being bumped
2. As an APEX administrator, in workspace environment settings, the print server is set to OFF.
</pre>
I'm thinking that this is a licensing issue but I need some clarification on what is causing the error, because all we are trying to do is bring up a PDF report that a user can open or save. BIP is not involved at this point. Is it because the report was developed using BIP that APEX needs BIP up? How does APEX even know the report was developed using BIP? Were are using APEX 3.2.1.00.12 and BIP 10.1.3.4.1
The error happens when a user clicks on a PDF icon that calls an "After Submit Process". The following is the code and the report that was created in BIP is loaded into APEX with a "Named Columns (RTF)" layout type.
Alex.
declare
l_xml                         clob;
l_template                    clob;
l_request_blob                blob;
l_response                    blob;
begin
   ...call up a stored proc to populate l_xml with report data
-- Fetch template
select page_template
into   l_template
from   apex_030200.wwv_flow_report_layouts
where flow_id = :app_id
and    report_layout_name = 'pdf_report';
-- Convert CLOB to BLOB
l_request_blob := wwv_flow_utilities.clob_to_blob(l_xml);
-- Call unsupported and undocumented APEX function
l_response :=
    apex_030200.wwv_flow_print_util.convert(
      p_report_data   => l_request_blob,
      p_template      => l_template,
      p_template_type => 'rtf',
      p_output        => 'pdf'
-- Set correct mime type and download response
owa_util.mime_header('application/pdf', false);
htp.p('Content-length: ' || dbms_lob.getlength(l_response));
htp.p('Content-Disposition: attachment; filename="Claim_details.pdf"');
owa_util.http_header_close;
apex_application.g_page_text_generated := true;
apex_application.g_unrecoverable_error := true;
wpg_docload.download_file(l_response);

See, http://www.oracle.com/technetwork/developer-tools/apex/configure-printing-093060.html
http://download.oracle.com/docs/cd/E17556_01/doc/install.40/e15513/otn_install.htm#CBHBJDDE
(excerpt copied here, for you convenience)
7. Enabling Network Services in Oracle Database 11g
By default, the ability to interact with network services is disabled in Oracle Database 11g release 1 (11.1). Therefore, if running Oracle Application Express with Oracle Database 11g release 1 (11.1), use the new DBMS_NETWORK_ACL_ADMIN package to grant connect privileges to any host for the FLOWS_030100 database user. Failing to grant these privileges results in issues with PDF/report printing, specifically, you will get the following error message:
ORA-20001: The printing engine could not be reached because either the URL specified is incorrect or a proxy URL needs to be specified.
Follow the steps mentioned in the Oracle Application Express Installation Guide, Enabling Network Services in Oracle Database 11g. Also refer to the troubleshooting section in case you receive an ORA-44416: Invalid ACL error after running the previous script.

REgarding licensing issues involvng 'Computername' and the use of UpperCase4 vs Lowercase Letters

Does any one know if it would cause problems for the Office 365 software license to be displayed as licensed to an ALL CAPS name like 'MY-FAVORITE-PC' but the computer itself shows the computer name to be 'my-favorite-pc"?
If it does, which one should I change? A couple of people here have had this same problem (which usually occurs when they change to using a different PC for their account) I have to Deactivate their Old PC namer and then install the licnse to
their New OC using whatever name it has.
On more than one system, this has resulted in various odd "failure to contact Microsoft server" issues when activating. The problem continues for 7 days and then their copy of Office starts showing reed warning bards and eventually gets totally
unusable.
However, if I uninstall the office, deactivate the license, and reinstall it once again, it install just fine and acts ok but invariably at some point, the same thing occurs.
On one of them I noticed the difference in the case of the letters used in the computer name and the license name. On others I am wondering about various software add ins for Outlook or some other 3rd part application causing the problem. Whatever
it is, it gets extremely annoying. Officer 365 apparently must run an activation sequence almost constantly while Office 2010 (and I presume 2013) ran it once and were done with it.
Searching Google I have found too many possible reasons along with a lot of people who have had the same problems but no one seems to have the 100% solution. This has only started happening since we switched to Office 365 and only
seems to occur on systems that are changed out to different ones with the same User's 365 Account which is in good standing and has 5 available licenses of which only one is in use.
In the case of the caps vs lowercase I also wonder if changing the name to CAPS on their PC would create additional problems on its own?

Hi Questorfla,
For the Office 365 software license issue, I recommend you can post in dedicated Office 365 Forum to get a better response:
http://community.office365.com/en-us/f/148.aspx
If there is anything else regarding this issue, please feel free to post back.
Best Regards,
Anna Wang

Have the Adobe Muse CC (2014) licensing issues been resolved?

Have the Adobe Muse CC (2014) licensing issues been resolved?
I am patiently waiting for some word on whether I can go ahead a install the new version of Muse CC (2014) software on my systems without running into the quagmire that so many are experiencing. I simply can't afford to run the risk that I will be stuck with a "trial version" for the next 30 days without some assurance from Adobe that they will be able to solve the problems in that time frame. It would be nice if adobe would send out an email that explains the situation to all of it's users so we know what's going on and when the issue is resolved. Collectively we all pay a lot money for these "updates", so I don't think it's to much to ask.
Kind Regards,
wrgould
PS: Please reference this forum discussion - Muse CC 2014 wants Serial Number, though i pay monthly for muse

A screenshot of the error when a site is opened. I've reinstalled, restarted.. etc. Thanks! J

Font smoothing issues

Hi all. I noticed some others were complaining about font smoothing not seeming to work in Carbon applications (e.g. Camino, Firefox, MS Word and even iTunes). It seems the subpixel font-aliasing system preference (e.g. light) is ignored and, instead, the ugly CRT font smoothing is used.
I am puzzled this has not received a lot of attention, since it immediately bothered me when I received my Macbook Pro today.
Is everyone experiencing this font smoothing problem? I used the Migration Assistant to copy all files from my previous (Tiger-installed) Powerbook. Does anyone not having used the Migration Assistant also suffer from the font smoothing issue?
For more info, see http://discussions.apple.com/thread.jspa?messageID=1829478&#1829478
Macbook Pro Mac OS X (10.4.6)

TinkerTool didn't make any difference for me. I played around with it and found that there was no improvements using it or disabling font smoothing.
I have watched DVD's on this LCD being played with my MacBook. I have seen 2MB+ full screen digital pictures. Both the DVD and digital pics look absolutely amazing on it.
It's only the fonts that appear blurry or in some areas they appear to have a shadown to the right. This happens with any text that appears in every app.
Keep in mind too, Windows Vista looks perfect on this display, but my prized MacBook looks really sub-par.
I'm not quite following you on changing the display preferences to change to pixel size to that of the MacBook...

Font smoothing issues with Samsun 23 inch LCD

I am having a font smoothing issue with my MacBook and my Samsung LN-S2352W 23 inch LCD (http://www.samsung.com/Products/TV/LCDTV/LNS2352WXXAA.asp). I am using the mini-DVI to VGA adapter and the plugging that into the VGA port of my LCD. It doesn't matter which app I run, but as long as it has fonts, they come out blurry, hazy, colors bleed, etc.
I have played with the font smoothing settings and that has not helped at all. I have heard of TinkerTool and will try it to see if it makes any difference, but am not expecting much.
I also have a PC running Windows Vista and I connected it to the VGA port of my LCD. Wow...the difference in picture quality was astounding. I'm ******. I want my MacBook to look that sweet on my LCD.
Anyone have any thoughts? Can this be fixed?

TinkerTool didn't make any difference for me. I played around with it and found that there was no improvements using it or disabling font smoothing.
I have watched DVD's on this LCD being played with my MacBook. I have seen 2MB+ full screen digital pictures. Both the DVD and digital pics look absolutely amazing on it.
It's only the fonts that appear blurry or in some areas they appear to have a shadown to the right. This happens with any text that appears in every app.
Keep in mind too, Windows Vista looks perfect on this display, but my prized MacBook looks really sub-par.
I'm not quite following you on changing the display preferences to change to pixel size to that of the MacBook...

Font Licensing Issue

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