For all of you who can't play Purchased tunes from iTunes...

I spoke to AppleCare and solved the problem.
You need to Restore your iPod software. It works! If you need help let me know or someone else please post. Gotta run out for a bit...

First goto control panel>add & Remove in windows and
try to remove iTUnes AND quicktime from there. If you
can not remove them from there go here and roll down
to "Clean up iTunes installer files on the computer"
http://docs.info.apple.com/article.html?artnum=93976
Now Open Microsoft Internet Explorer, goto
Tools.Windows Update and run it to make sure your
windows has all its updates. You may also want to
goto the PC makers site (Like Dell, HP or whatever
brand of PC you have) and look for updates for your
model,
After you have updated your system, disable any
antivirus programs and security programs, goto
apple.com and download the latest version of iTUnes
for windows and install it.
pac_80. Thanks for the assistance. It has partly solved the problem in that my daughter can now hear her tunes through the computer speakers,but still they won't transfer to her actual i-pod. We've tried all the usual 'update i-pod' etc.,but still no joy ! Can you help please ?

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TS1368 why can't i purchase tunes from itunes store

After i have signed into the itunes store with my apple id and password, i can't purchase any tunes. When i try to, it ask for my apple id and password again. Whe i supply this information AGAIN, i get directed to a page that ask me 2 security questions. I do not know the answers to the questions, because i have never set up any security questions for purchasing tunes fron the store. I have had no similar problems in the past, at least not until this latest itunes store upgrade.

Hello there, Geri-Lynn.
The following Knowledge Base article provides some great steps to follow to troubleshoot the issue you're describing:
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Specifically:
Troubleshooting on a Mac
If you haven't been able to connect to the iTunes Store, a software conflict or your internet service provider (ISP) may be blocking your access.
Update iTunes to the latest version.
If you have a firewall, your settings may be preventing you from connecting to the iTunes Store. To configure your firewall, please refer to the "Blocked by firewall" section in this article.
You may need to reset your keychain. Connection issues are occasionally caused by keychain issues. Click here to find out how to use Keychain First Aid to resolve any issues with your keychain.
If you are receiving a specific error message you may want to see, the "Specific Conditions and Alert Messages" section in this article as needed.
If the issue still persists, contact your internet service provider and confirm that the ports and servers in this article are enabled over your network.
Additional Information
If the steps above did not resolve your issue, be sure that your specific alert is not listed in iTunes: Possible iTunes Store errors. Then, if your issue is still unresolved, follow steps in iTunes: Advanced iTunes Store troubleshooting.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro D.

Nano won't play purchased music from iTunes 6!

Is there anyone else that is having problems playing purchased music from iTunes 6 on your iPod? My 4GB iPod nano is not playing (i.e. skipping over) songs that I have purchased AFTER I upgraded to iTunes 6. My iPod software is up-to-date and I tried resetting the iPod, but neither helped. Any suggestions? Thanks for any help.
-Ben Powell

From what I've read, resetting your nano erases the music, etc. from your nano, putting the software back to its original state.
This really has to s*ck, but if it works, its good that you can fix it that way. It does, however, make a great real life case for backing up your music.
I've been using software (no I don't work for them) called e-backup for my email. I have receipts and other email from 2002! But, the point: it allows you to backup other folders/files. I included my music as an option yesterday because I remember losing term papers, etc. that I didn't backup to floppy or disk. Just in case!

Why can't I sync tunes from iTunes iPhone 4s?

Why can't I sync tunes from iTunes on my Sony Vaio to my iPhone 4s? My computer recognizes my phone but iTunes doesn't. Does it just need updating, if so then how do I do that? I haven't been able to sync tunes onto my iPhone 4s yet (I got it at christmas 2013)

Hello, EloiseGO100.
Since your device is not recognized in iTunes, I would recommend the steps in the article below. See the section labeled Verify that the Apple Mobile Device USB Driver is installed > For Windows Vista, Windows 7, and Windows 8 > Update the Apple Mobile Device Driver.
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
If the issue persists, try all of the remaining steps.
Cheers,
Jason H.

HT1386 how can I transfer purchased apps from itunes account to old iphone

how can I transfer purchased apps from itunes account to old iphone?

You can sync them under apps on iTunes if they are in your iTunes library.
you can go into the App store on the device, tap on "updates" and then "purchases" download the apps you want.

Can't transfer purchased music from itunes to ipad

I can't transfer purchased music from itunes to ipad 3 "because file could not be converted".

Which file format? We can't see which files you have from here.

When I try to play purchased movies from iTunes on Apple TV I get image but the sound is just a horrible clicking?

When I try to play purchased movies from iTunes on Apple TV I get image but a horrible clicking as sound?

Hi there,
You may find the troubleshooting steps in the article below helpful.
Apple TV (2nd and 3rd generation): Troubleshooting audio issues
http://support.apple.com/kb/TS5150
-Griff W.

HT5517 My AppleTv only allows me to play purchased music from iTunes. I have an extensive library that I burned from CD's. How do I play this? Thanks

My AppleTV only allows me to play purchased music from iTunes. I have an extensive library that I burned from CD's that I am pulling my hair out to figure out how to play them. Is this possible? If so, how? Thanks

Your music library needs to be in iTunes on a Mac or PC. In iTunes enable Home Sharing and you should see your music library and playlists on the Apple TV. Both the computer and ATV have to be on the same WiFi network.
See the following page on Home Sharing.
http://support.apple.com/kb/ht3819

For all of you who think Encore messages are obscure & that Adobe Support is lousy - Read On

I thought I would share a little story of woe with you all.
Not only will this give you a good laugh, but it will show you that you essentially don't know when you have it as good as you do with Adobe.
I create High Resolution DVD-Audio discs, and for this I have to use Sonic's DVD-Audio Creator system. It is not only the equivalent for Audio of Scenarist for Video, but it is almost as expensive as well. The point will become clear.
So, I am authoring this Widescreen project and the deadline is like tomorrow.
So it's a case of "hurry, hurry, hurry".
Error #1 - "cannot open file xxx_HL_LB.tif" that is it. So I am looking through, and thinking "there isn't one. Must have missed something here".
Yet to no avail. In desperation, I dig out the manual and buried away in an appendix is the information that for a Widescreen disc, the SPHL image is not scaled as this makes text degrade significantly, so a separate SPHL file with the naming convention of (filename)_HL_LB.TIF is required.
This has to be manually placed into the folder created when using the "Import Menu" tool, as it cannot be done automatically".
It then goes on to say that if Pan & Scan is also required, these need yet another file with the naming convention of (filename)_HL_PS.TIF.
Thank for making this obvious guys - you would have thought that the Command Editor tool would point this out to you when you set the Aspect Ratio to 16:9, but no.
So I get this sorted out - only 86 screens, all requiring new Highlight Layers.
It's compile time again.
Error #2 - "Cannot open source file "mainmenu ATS.TIF" - for those of you who know Sonic, you'll no doubt spot the problem immediately. If you do not know this, and try to call support, you will be told that unless you have a maintenance contract, online support is not available. A maintenance contract is several thousand dollars - per year.
(The answer, if you are unaware, is that the compiler cannot handle spaces in the file names, yet the importer has no such problem & again does not tell you you are importing a file that is effectively useless and will crash the compiler with an error message.)
I fix this & move on.
Error #3 - gets right to the end of the process.
All files converted & parsed.
All AOB created
All VOB created.
Starts laying out the UDF/IFO information, gets all the way to the end and errors with a "illegal filename - cannot use ?></\-, only _ 1-9 and A-Z"
Again, the command editor could tell you this, and not allow you to enter in the bloody name, but no - that would be far too easy.
It's the support that annoys me more than anything though.
Sonic still sell this product - it's $13,000 - and yet refuse to provide online support as it is a "dead format" (who told them that? I have done 5 this year already, and have another 23 on the books already) despite the fact that labels are still releasing in DVD-A (albeit few & far between) and that if I want to continue with support I should buy a maintenance contract. They go on to "helpfully" point out that I should get in touch with my supplier, as the new HD formats offer all that is on DVD-A & more besides - yeah, like the $150,000 price tag plus support contract, annual AACS Site license, and per-title AACS fees that are mandatory despite all Blu Ray DRM being broken wide-open.
And you lot moan about Adobe, and Encore's messages?
You do not know when you are well off.

Part 2.
Another thing that all Encore users ought to regularly offer up a daily prayer of thanks for is the PSD support for menus.
Let me tell you a little story, all about how bloody awkward it
i can
be, again using Industry Standard "Flagship" applications.
The little saga above about the additional _HL_LB image completely forgot to mention that there is a very nasty scaling issue awaiting the ignorant (like me).
It doesn't scale the letterbox image automatically.
SO, it's a case of as usual, preparing all Widescreen assets in anamorphic mode (create & design in PS using PAR correction, reshape image to Square Pixels)
Duplicate the _HL for the _HL_LB image.
Now, because of the rescaling issue, take this into PS, and resize the image to 720x360, then resize the
i canvas
to 720x480, making certain your background is white, as failure to do this will mean the Letterboxed SPHL are incorrectly scaled, although the button hotspots are in the right place.
Aargh - if it was not for the "Phone A Friend" option, I would still be stuck on this.

For those of you who have the "Perfect Timing" ringtone from the commercial

I posted this in the plain 'ol phone forum but haven't got a response yet. I hope I get one here.
For those of you who have the ringtone from the iPhone TV commercial -- do you remember what portion of the song (or can you check in iTunes) you used for the actual ringtone? If you could tell me the counter (in seconds and minutes) that you started and ended your tone at, that would be great. I'm trying to get it exactly like the commerical but I don't think I have it just right. Thanks! By the way the song is called "Perfect Timing."

"I downloaded the free version of malwarebytes and ran it when my computer was in safe mode, which found 93 malware "issues" on my computer."
...and you're surprised that you had installation issues with iTunes? This makes me wonder whether others who report problems installing iTunes have computers that are equally infected! For reference, I just checked the logs from the last Malwarebytes scan (I run an automated scan twice a week) on my main iTunes system (on which, like the other iTunes instances I run, never seems to suffer from any installation issues) - zero issues

How many times can you download a purchased tune from iTunes?

I am in the process of cleaning up my itunes. I am deleting duplicates. I find that I have duplicates of purchased tunes. Don't know how this even happens but now that I've put 700 duplicates in the wastebasket, I find a lot of purchased tunes gone from the library. The view in the trash does not include artists name so if you don't know the specific name of each song, ouch! My thinking was that if I could redownload tunes that I purchased already from Itunes, I could save my self a lot of work. Any help would be appreciate guys.

Jesse Deese wrote:
My thinking was that if I could redownload tunes that I purchased already from Itunes, I could save my self a lot of work.
from the horse's mouth
+When you buy a song, video, iPod Game, or album from the iTunes Store you are entitled to download it a single time. If you want to download it again, you must purchase it again. You can copy downloaded content between authorized computers.+
+Important: Make a backup of the content you purchase. In case of data loss, including hard drive failure or replacement, accidental deletion, and so forth, you'll be able to restore it from the backup. See How to back up your media in iTunes for instructions.+
http://support.apple.com/kb/HT1469

I can't play downloaded shows from iTunes in QuickTime.

I've downloaded Quicktime, installed it. And it wouldn't play my shows from iTunes. Then I uninstalled and reinstalled and still wont play, keeps saying "The movie requires Quicktime, which is not included in this version of iTunes. To play this movie, install QuickTime".... :/ I have a Windows 7 Dell laptop.

Hello ifeoluwaloju,
The article below details how to completely remove and reinstall iTunes and it's related components. Doing so should help resolve this message.
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
http://support.apple.com/kb/HT1923
Cheers,
Allen

I can't copy purchased songs from iTunes onto my iPod on my new computer.

I have an HP Pavilion zd7000 notebook computer. It's used. It was given to me by a family member. I put my iPod software onto it. I can purchase songs from iTunes, and I can connect my iPod and play the music. However, when I tried to put a purchased song from iTunes onto my iPod, I was told that I wasn't allowed. Is there some sort of security thing I don't know about?

Welcome to Apple Discussions!
Are you sure your computer is authorized for this? This is probably your issue.
If you go to the "Advanced" tab on the top in iTunes, is there a "Deauthorize computer..." button or an "Authorize computer..." button? If there's an "authorize computer" link, then that is your issue. Authorize your computer, and you should be able to transfer iTMS purchased songs from iTunes to iPod.
For details, see this Apple article:
About iTMS authorization and deauthorization
I hope this helps you,
-Kylene
If any post helps or solves your issue, please mark it that way accordingly. Thank you for helping the boards!

IPod won't play purchased music from iTunes Store

My iPod won't play purchased songs from the iTunes Store. They play on my computer, using iTunes, through the iPod, but my iPod won't play the songs with headphones, or in my BOSE speaker station, nor in my car using my Belker radio adapter. I've purchased a few songs before, and haven't had this problem. I wasn't prompted, as I have been before, to enter in a password before playing the songs.

i have the same problem, and i looks like there are another 4 or 5 discussion threads with the same prob. my ipod is about 14months old, got one of the first 4th generations when they came out -- have never had a problem, then when i downloaded itunes 6, all of a sudden everything i have purchased since then plays fine on my computer and just keeps scrolling thru and not playing on my ipod. very very frustrating. i have tried everything, right down to a complete restore on it, and nothing helps. also, when i downloaded itunes6, my purchased music playlist disapeared -- i spent 2 weeks and 5 emails going back and forth with tech support because they wouldn't address the issue, and am wary of going to them with this one. i thought the drive or memory on the ipod was corrupted and was going to buy another one, but now i'm not so sure -- is anyone having this issue with a 5th generation? because what it looks like is itunes 6 downloads may not be compatible with 4th G, and that makes me a little cranky. any one find a solution for this yet?
hp pavilion Windows XP

IPod won't play purchased music from iTunes

I cannot figure out why my iPod mini skips over purchased music from iTunes. I looked at the files and they are .mp4 & there is a little lock symbol on the file. Someone help! I have already dowloaded the latest updates and nothing has changed...

I have the same problem as others mentioned here. I just updated my mini to 1.4, and iTunes to 6.0. Just purchased an album and went to play it and all the songs were just skipped over by my mini. Then checked and the same happens for all purchased music.
I then check in iTunes and everything plays fine there. Then uploaded the songs to my 40GB and everything plays fine on the 40GB. I recently updated the 40GB to the latest firmware as well.
The mini plays all other music just fine.

For all of you who can't play Purchased tunes from iTunes...

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