For application of my sony product warranty, where should i submit my case ?

Question

Dear Sony International Support:
To whom it concerns:
I address this matter kindly to let you know my case.
On October of 2013 being at the USA I started my search for a mobile phone, the Xperia line was a great option, not only because of its stunning gorgeous look, but yet very powerful and the option of really nice integrated cameras.
Finally, I decided for an Xperia Z, the flagship of the Xperias at that time. I must be very clear at this point because being México my original residence country I asked for a phone whose later I could adapt easily to mexico mobile phone operators and operating bands, so the seller recommended an “Unlocked” phone and I was assured by the seller that the product I was buying would work without problems.
After my return to México I signed up for a mobile plan for my new phone with Telcel mobile operator, they configured my phone and it worked flawlessly.
Some months later I planed a trip to Europe, this trip started in May of 2014, in this trip I was very confident that my Xperia Z would do the job about my photo memories.
At the point I arrived Europe, the phone started to show strange behavior, such as receiving strange SMS messages in special characters like:  “#%[]¨_:_:[]]l¨}{“  for example.
Didn’t thought it was important and I ignored this, I thought it was maybe just the way data coding from Europe local operators work.
The point is; being at the middle of my trip, I had already a lot of photos stored on my Xperia internal memory.
One night after finishing a skype wi-fi call at the hotel, the phone just turned itself off , since that moment the phone got stuck into a loop of booting and restarting cycles,  when booting it gets into an incomplete home  screen, and then it reboots just a few seconds later,  this loop is continuous.
Clearly the trip was over for my Xperia, taking away with it’s failure my memories stored in, wich i didn’t have the chance to back up.
So I decided to continue my trip, buying a digital camera, and storing at nights in my laptop all my photos.
Of course, I hope you understand the great inconvenience that this product failure represented for me.
At my return to México on June, I contacted to Sony mobile support, they told me they could do nothing and they couldn’t make valid my warranty, and that I was meant to ask for support in the United States, but they kindly offered me to update the firmware of the phone as a courtesy, assuring me that this procedure wouldn’t affect the warranty of my product, finally this update couldn’t repair the problem leaving the phone in the same loop.
I’m somewhat disappointed about the Sony Mobile Support here at México.
Being honest I’m very concerned about recovering all my data in the phone, specially my photos, and videos I trusted to my phone, of course I’m concerned about the warranty of my phone too, but after reading that so many Xperia Z´s are having the same problem (reboot loop) at Sony official forums, and knowing about so many users having it replaced for a different model, Sony in this way is recognizing the native failure of the PCB in this particular model.
That’s the main reason I’m totally not interested in having the same model, or the same product being repaired.
I’m totally shure that Sony support have the right tools and knowledge to recover my data images on the phone, that’s quite important for me.
I feel very disappointed that the seller didn’t told me about not having the warranty support at the country I asked him, where I was going to use the phone. 
So I’m asking you kindnessly for the recover of all my data stored on the internal memory of the phone, and the refund of this same product because I don’t want to have this problems with warranty and the native design defects.
For me it’s very strange that Sony being a global company can’t offer me the right support in Mexico city.
I’m totally interested on other Xperia models like the Xperia Z2, but first I need to know, that if this happens again, there will be a great support backing me up, specially on the flagship models.
Finally I will appreciate a lot to know the procedure that you require from me to continue through this warranty case.
Im attaching the ticket of my product in this e-mail.
I appreciate a lot your kindness and professional support in this matter.
Sincerely your Customer,
Cesar Bazán

Answer 1

hi BAC, im sorry to hear about what happened to your phone. i too had a problem in regards with my sony xperia z1 compact, but more worse than what you had experienced (no pun intended) since i accidentally broke it. and i hadnt used it since then bacause i cant access the screen. Anyway i contacted the sony support and they've replied with my message after a day or two. i think that you should try it. Goodluck with your phone! 
here's the link: http://www.sonymobile.com/gb/support/contact-us/
GODSPEED