Foreign Apple Care

Hello, sorry if this is a repost, but I only found a couple topics related to my question, but they were old and I'm not sure if Apple didn't change some rules since then. Maybe I didn't know how to search right, or no one really talked about it for a while.
So the thing is:
I bought a MB Pro 17 inch in Brazil in March/2010 and this week I bought the Apple Care in the Netherlands.
I'm constantly between these two countries, using the MBP as my travel companion.
So,
1) if the computer needs repair in any of those countries, will the Apple Care ensure me free service, regardless of where I am?
2) what do I need to have in my hands to get the service? Will the purchase receipt from Brazil be accepted in the Netherlands, or it's not necessary? Do I need to show only the Apple Care number?
Thanks!

1) if the computer needs repair in any of those countries, will the Apple Care ensure me free service, regardless of where I am?
Yes, nothing to worry about at all.
2) what do I need to have in my hands to get the service? Will the purchase receipt from Brazil be accepted in the Netherlands, or it's not necessary? Do I need to show only the Apple Care number?
You don't need to bring anything, AppleCare is attached to the serial number of the computer. You may want to keep that number in your wallet but I'm sure it's stamped inside the computer. If you ever want to check your AppleCare status go to:
https://selfsolve.apple.com/GetWarranty.do
After you input your serial number then click the link called *See Your Service and Support Coverage.*
Roger

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Foreign apple care + battery issues

Hi people,
I tried searching for similar issues but it seems I have several of them combined. And I've just about gone crazy with this issue so I need to hear your opinion/advice.
I was living in the States in 2008 and in September I bought my 15" MBP. Got a Apple Care warranty with it as well. Now, I live in South-Eastern Europe, in Macedonia, where there are no official apple stores.
A month a ago my battery died and by dying I mean all-of-a-sudden, it showed 0% and the charger was green. A couple of hours later is started swelling and by now it's almost complete open. I went to a retail store here who told me to contact apple.com
I did. Called the US number. Got a very helpful advisor who told me that the retail store over here does have the right to submit a warranty request, upon which apple will send me a new battery. If not she said I should call back and they'd give me information on what the closest apple store would be in the region so I can try there.
The store over here, however, is being completely irresponsible and unprofessional to begin with. I went about 5 or 6 times, asked to see the certified technician who was never there. I left my contact detail 3 times in 4 weeks and no one called. Finally, I had to ask for a favor from a friend and got the technician on the phone who said I would have to pay for the whole thing which is not what anyone from apple mentioned.
I called back Apple in the US. This time I got some ignorant guy who thought I was calling from Asia, and despite me asking him a very concise question about how justified this claim that the store is making is and what are the other places near by I can go to, he kept ignoring me and kept repeating that it will be handled once I come back to the States. And that I should buy a new battery. I told him I live here and I have no plans of coming back any time soon, so he said he can't help and gave me some other international number which only takes emergencies.
Now imagine my anger about 1st being told one thing and then another. Not only that but he claimed to not be able to do something which the previous advisor did without me even asking?
Anywayz, here come my questions ... has anyone ever encountered a situation similar as this? Or heard of people having to pay shipping costs even in countries that have only retail stores? Any advices? Any way I could contact the previous advisor (I only have a name and a id call number)?
Anyone know a official Apple store or a store that deals with Apple Care in the region of Bulgaria, Greece, Albania, Serbia, Croatia, ... and the furthest is obviously Hungary ...?
thanks.

Welcome to Apple Discussions!
has anyone ever encountered a situation similar as this?
Yes, it is called "the left hand doesn't know what the right is doing."
Or heard of people having to pay shipping costs even in countries that have only retail stores?
Keep your receipts of the shipping cost. You may need to escalate this to Customer Relations, given your contrary feedback.
Any way I could contact the previous advisor (I only have a name and a id call number)?
That's something, a case number would be better. That's how AppleCare is able to track customer calls. But you can try the id call number.
Anyone know a official Apple store or a store that deals with Apple Care in the region of Bulgaria, Greece, Albania, Serbia, Croatia, ... and the furthest is obviously Hungary ...?
Pick your country here, and then pick the Support on the toolbar on top.
http://www.apple.com/support/country/
This being a user to user forum, that's probably all we can offer.
Good luck!
Message was edited by: a brody

Apple care in foreign country

hello, as i was in Russia before 2 weeks, i bought a new mac book air. when i come back home in Germany,in 4 months, can i by an apple care protection plan for it?

I am not sure. I would call one of these authorized Apple Resellers in Croatia to make sure : http://www.apple.com/uk/buy/locator/map.html?tySearch=1&viaProduct=2&viaSpecial= -1&strCountry=HRV&lat=45.814912&lng=15.9785145&gCountry=HR

Explain me about Apple care protection plan validity and coverage in india

Explain me about Apple care protection plan validity and coverage in india

From what I have read in the past, because India has no formal Apple stores and relies on a re-seller system that hardly justifies the name, getting warranty service is difficult. Those who sell Apple products tend only to service the products they have sold. If you import a Mac, for example, the value of the international warranty appears to be at the whim of these re-sellers and I have seen many examples where they simply delay any service almost indefinitely. All you can do is make a nuisance of yourself with Apple's head office and hope they will put pressure on these errant sellers.
The problem, it appears, is that the Indian government will not allow foreign companies to hold a controlling interest (or more than 50 %) of the shares ... as a result, I read, Apple will not open their own stores.

Is Apple Care applicable in a different country?

As a foreign student I am planning to buy a MBP in the US, with Apple Care. However, when I move back to my home country (the Netherlands) will all the benefits from the Apple Care program still apply? Will I still have full coverage? (ofcourse within the three years of purchase)

Yes.
I do believe though that South Africa doesn't recognize AppleCare, although that may have changed. There may be other countries that don't. See all the documentation on http://www.apple.com/support/

I shattered my phone and does not turn on I have apple care. How much would it be to replace it?

I have an iphone 4s and I dropped it down some steps and its completely shattered and does not turn on. I have apple care. Does apple care last for 2 years? I replaced it once before with no charge. Would I be charged this time? Please help.

You have AppleCare or AppleCare+. If you have regular AppleCare, accidental damage is not covered. It will cost you $199 for a replacement. If you have AppleCare+, and you're within 2 years of buying the original phone, then you can have it replace for (I believe) $49. That was the quoted replacement price when AppleCare+ first started being sold.

My Display Only Works Part of the Time and Apple Care Won't Help Me (Long)

I bought my computer at a discounted price because it was a restocked item, but was it really worth it? I'm beginning to think not. I saw that it had one stuck pixel, but saving that much money on such an expensive computer, the pixel hardly seemed like a travesty. However, I think I've discovered the real reason why the last owner gave up such a seemingly exceptional piece of hardware...
After about a month of flawless operation my "new" computer started to act a little strangely. It wouldn't always go to sleep when it was scheduled, the screen saver wouldn't always come on by itself...things that I though a simple PRAM reset, SMC reset, or disk permission repair would fix. After countless attempts at all three "fixes" I was still having problems...a few days after these problems started occuring something even more drastic happened: My computer would turn on (the little light would come on, I'd hear the fans start running and the start up tone) but the screen would remain black. I tried several PRAM and SMC resets as suggested on this forum, but the screen continued to come up black for about an hour. That's when I called Apple.
The Apple Care specialist on the phone asked me for the serial in which I had to lift the computer up to get (since I obviously couldn't read it off the screen). She suggested an SMC reset which, I explained to her, I had tried already but it hadn't worked, however, I was willing to give it another shot. Oddly (and rather annoyingly) enough it worked, and for a short amount of time I was happy...until it happened again...another call to Apple...and again...and about 3 or 4 calls to Apple Care later, they suggested that I go in to an Apple Store to have it looked at.
The Apple Specialist made an appointment with me to meet with an Apple Genius the next day at 4:30PM at a store about a mile away from my house. The next day I lugged my 24" iMac through the local mall (I'm female, 5'2", and I weigh about 108 so it wasn't too easy of a feat) to discover the apple store was CLOSED for the next few days so that they could "make the store better." I called Apple Care on my cell phone right there in the mall and asked them what was going on. Didn't they know that this Apple Store was closed? The man I was talking to said that they knew and he wasn't sure how the person I had talked to just the day before had signed me up for an appointment when he hadn't even asked for my e-mail address. It was most bizarre. This man made an appointment with me for later that same day at an Apple Store about 45 minutes away from where I live. I didn't want to go, but I'm a college student and I was a desperate for my computer to work again.
Shaking around in that box must have brought it out of it's strange seized-up state because as I brought it out for the Mac Genius to look at it turned on for him no problem. Quite a frustrating problem because it's so spontainious that it keeps making me look like either a liar or a fool. He said he'd run an 8-hour diagnostic check on it and I could pick it up the next day. So the next day I waited for their call but I got none. I called them and they said that they were still running tests and it'd be ready the next day. The day after, about an hour and a half before I had to go to work, they called me and told me my computer was ready. They said they had ran a 24-hour diagnostic and everything was working fine but they said they'd run more tests if I wanted them to. I'm a full-time college student and I need my computer for just about all of my classes, so I declined more tests and told them I'd pick it up right away. I dashed over there to pick it up and dashed back as fast as I could (and I even made it to work on time...but just barely). Later that night I found that they had accidentally left their diagnostics CD in my computer (I called them about it and they said that would like it if I would bring it back...I still haven't mailed it).
All was fine and good (well, just okay...it still had problems with its sleeping and screen-savering) with my computer until yesterday. I got that black screen again upon start up....but this time my "fixes" worked after a few tries. There were no more problems for the rest of yesterday.
However, today I came home from school and go to start up my computer and the screen turned on and I saw the little mac symbol and that little circle of bars...but then it froze. I held in the little button to force a shutdown and when I started it back up again I was greeted by my good old friend, Mr. Black Screen. Just wonderful. I tried my "fixes" but today I didn't get lucky. So while I was holding in the button to start up my computer (again) and give it another go, I held it longer than I was supposed to and the little on light began flickering. Then I heard this unpleasant tone that lasted a few seconds before stopping and treating me to the startup sound. This time the screen turned on. Yay! I go to call Apple to find out what I had just done, and I find out that my 90 days are up and unless I wanted to pay $50 for them to be puzzled by my issue once more or give them $300 for not quite 3 more years of service, I'd have to lug my computer to an Apple Store or post here to get help. Thanks a lot Apple Care.
My "new" computer cost me almost $3,000. It should work the way it's supposed to. I need it to last me no less than 6 more years, but with the problems I've had with it in the first 3 months (which seem only to be getting worse and more frequent), I don't know if I'm expecting WAY too much out of it. I've been a loyal Apple user for 13 years and out of the 5 computers I've had in that time I've never had so many problems (actually I've never had any problems, at least nothing really serious; I'd never even called Apple Care before this). I'm a fairly experienced user (I'm not a Mac Genius or anything, but I know the ropes) and I am sure this is not normal behavior for an Apple computer (or any computer of that matter).
I'm so frusterated I'm not sure what to do. What's wrong with my computer? How can I get Apple to help me? How can I get Apple to even believe me? Any advice would be greatly appreciated and thank you so much for reading my very long (and rather dramatic) story.

Thanks for reading and thanks for the advice. Perhaps I'll ask them about it next time this problem occurs, although carrying the thing through a mall that is only about a mile away is the least of my worries. I'll do if it is both free (I don't make enough at my job to pay for such a service) and relatively speedy, although I'd hate for them to come over and for the computer to work properly (as bad as that sounds). It'd be a wasted trip and nothing would get fixed.
I'm contemplating videotaping myself performing my "fixes" on it the next time I have this problem.

I could not get my iPhone 5 which purchased in Australia repaired by apple in the US. Guys from apple retail store verified a replacement for me and asked to call apple care. However, apple care said they cannot get it fixed nor repaired.

My iPhone 5 got some defects and I went to a apple reatil store yesterday. The guy from the genius bar told me that he verified a replacement for me. And I need to call 1-800-apple care to finish that process. I called apple care and one of the senior supervisors told me that I have to send it back to Australia (where I bought this iPhone) to get it repaired. Turns out I could not solve the problem after a apple store vist and several calls. I just want to know if there any way to solve this. This iPhone is a factory unlocked one that purchased in an apple retail store in Melbourne at the day it was first released. And my experience today is not what I can tell as fair. I will be really appreciate for any helps and advices. Thanks.

Warranty on iPhone is not international, but valid only in country of
original sale. Since you purchased the iPhone in Australia, your warranty
is valid only in Australia. You must either personally return the iPhone
to Australia for evaluation and possible replacement or sent it to someone
in Australia to take into Apple for the evaluation. Apple will not accept
international shipments for repair nor will Apple ship out of the country
after replacement.
Sorry to be the bearer of this news, but it is the way iPhone warranty and
replacement has always worked.

My power cord is broken, can i get a new one if im covered with the apple care protection plan?

does anybody know if i can get a new power cord if im covered with the apple care?

Depends on how it got damaged. have a look at this thread:
https://discussions.apple.com/message/2630756#2630756

How do I switch apple ID accounts on iPad without paying $20 for apple care for them to answer my questions???

How do I switch apple ID accounts on my iPad w/o paying $20 for apple care ?? Smh

I forgot to add that I want to switch accounts in iTunes and it won't let me because of security reasons , who can I get ahold of w/0 paying $$ for help?!

I have 2 iphoto libraries but one is lost, missing, cannot seem to find it... tried an apple care person - they were no help - we use Time Machine for external backup... but cannot find my older iPhoto library! I desperately need some help!

I have recently had something really odd happen within iphoto. My photos from May-Oct 2013 appeared to be missing from my primary Iphoto library.
last night I was trying to find any additional Iphoto libraries on my Imac... I could not find them... but then somehow the May-Oct 2013 library showed up and now I cannot find the "current" primary Iphoto library. I sought help from apple care today but no solutoin from them after 2 hours trying. I have timemachine that backs up my Imac each day to an external hard drive. When I open Iphoto while holding down the "option" key - it lets me choose which Iphoto library... but only (1) library comes up... I can't figure out what happened - but it seems that I must have more than one Iphoto library because yesterday I was able to see all my photos except the "gap in dates" from May-Oct 2013. Today - I can only open a Library called Iphoto2014... and it contains the photos from the gap in dates. I can't "see" any other options to open photos... but just yesterday there appeared to be a different library available.
Any advice or steps i should take to locate my missing photos - would be soooooo much appreciated.

I have recently had something really odd happen within iphoto. My photos from May-Oct 2013 appeared to be missing from my primary Iphoto library.
last night I was trying to find any additional Iphoto libraries on my Imac... I could not find them... but then somehow the May-Oct 2013 library showed up and now I cannot find the "current" primary Iphoto library. I sought help from apple care today but no solutoin from them after 2 hours trying. I have timemachine that backs up my Imac each day to an external hard drive. When I open Iphoto while holding down the "option" key - it lets me choose which Iphoto library... but only (1) library comes up... I can't figure out what happened - but it seems that I must have more than one Iphoto library because yesterday I was able to see all my photos except the "gap in dates" from May-Oct 2013. Today - I can only open a Library called Iphoto2014... and it contains the photos from the gap in dates. I can't "see" any other options to open photos... but just yesterday there appeared to be a different library available.
Any advice or steps i should take to locate my missing photos - would be soooooo much appreciated.

Ok so I so my IPod Touch has the same problem as the one before. The headphone jack. The i hear prefectly on the right but not the left. This my second time. What do I do to fix it? I do have the Apple Care!

I tried all my head phones and its the left side. This happened to me before, and I got a new one. I need help what I do? How do I fix this problem. If they do give me a new one do I have to buy the Apple Care again. Can they fix it. Wht am I doing wrong? Am i Putting the headphone in my ipod wrong. What is it? Ughh!!! This is annoying!!!!!

Well if the same problem happens to all your ipods, it makes me suspect that there is something wrong with your headphones, as it would be a strange coincidence that all the ipods have the same problem.
Unless the ipods have the same problem with different headphones!

My ipod 4 has apple care for 1 year i just got it can i get a new one because it broke and i pay for the apple care can i get a newe one

my ipod 4g has the apple care for 1 year can you get a new one for it because something happen to it the mirrer broke yes or no

AIf the iPod broke because of a defect then yes, Apple will replace the iPod if it is within the warranty period. A broken/cracked screen is not covered. However, sometimes if you make an appointment at the Genius Bar of an Apple store they will exchange your iPod at no cost if it has a broken/cracked screen.

Can apple replace my stolen iphone? i bought apple care but not insurance from cspire.

its just not fair. apple should at least make sure its stolen. apple care should cover theft. now i know the reason they wont replace apple products, because someone could easily say their iphone got stolen and didnt even have a phone in the firt place. Thats understandable but cant they check my records? ANYTHING! Check with my provider. Cspire knows my phone has been stolen for over a month. IT`s Gone. please! i dont want any other phone ! my account is still active. its suspended but not shut down. please ! is there anything i can do BESIDES find my iphone . that app is useless at times like this!

It's a good idea to check the terms of your insurance first. Some companies will raise your rates as soon as you make any kind of claim, no matter how small, and the deductible may be so high that making a claim is not worthwhile.
Sorry for the loss of your phone. It's a huge pain, I know.

Is there a way to find out my Apple Care serial?

Firstly, I'm new here so if this is in the wrong section then I apologise now
I recieved my MacBook Pro 13" in September '10 for my 18th Birthday off my Dad. My Dad says he remembers buying Apple Care for my MacBook but because I was an Apple N00b back then I didnt realise that I had to register it online with the code from the box, and my Dad is not sure where the Apple Care box is or if he even has it anymore!! Is there anyway to check if he did buy Apple Care without having to turn the house upside down and find the receipt? And if so is there anyway to locate that serial?
I have logged onto both my Apple account and my Dad's and neither of us of have the Mac registered.
If I went into an Apple Store with my Mac would they be able to tell me?
Any help or advice on this would be great, so thanks in advance!
Kieran.

Another option: Apple Customer Relations 1-800-767-2775

Foreign Apple Care

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