Foreign apple care + battery issues

Hi people,
I tried searching for similar issues but it seems I have several of them combined. And I've just about gone crazy with this issue so I need to hear your opinion/advice.
I was living in the States in 2008 and in September I bought my 15" MBP. Got a Apple Care warranty with it as well. Now, I live in South-Eastern Europe, in Macedonia, where there are no official apple stores.
A month a ago my battery died and by dying I mean all-of-a-sudden, it showed 0% and the charger was green. A couple of hours later is started swelling and by now it's almost complete open. I went to a retail store here who told me to contact apple.com
I did. Called the US number. Got a very helpful advisor who told me that the retail store over here does have the right to submit a warranty request, upon which apple will send me a new battery. If not she said I should call back and they'd give me information on what the closest apple store would be in the region so I can try there.
The store over here, however, is being completely irresponsible and unprofessional to begin with. I went about 5 or 6 times, asked to see the certified technician who was never there. I left my contact detail 3 times in 4 weeks and no one called. Finally, I had to ask for a favor from a friend and got the technician on the phone who said I would have to pay for the whole thing which is not what anyone from apple mentioned.
I called back Apple in the US. This time I got some ignorant guy who thought I was calling from Asia, and despite me asking him a very concise question about how justified this claim that the store is making is and what are the other places near by I can go to, he kept ignoring me and kept repeating that it will be handled once I come back to the States. And that I should buy a new battery. I told him I live here and I have no plans of coming back any time soon, so he said he can't help and gave me some other international number which only takes emergencies.
Now imagine my anger about 1st being told one thing and then another. Not only that but he claimed to not be able to do something which the previous advisor did without me even asking?
Anywayz, here come my questions ... has anyone ever encountered a situation similar as this? Or heard of people having to pay shipping costs even in countries that have only retail stores? Any advices? Any way I could contact the previous advisor (I only have a name and a id call number)?
Anyone know a official Apple store or a store that deals with Apple Care in the region of Bulgaria, Greece, Albania, Serbia, Croatia, ... and the furthest is obviously Hungary ...?
thanks.

Welcome to Apple Discussions!
has anyone ever encountered a situation similar as this?
Yes, it is called "the left hand doesn't know what the right is doing."
Or heard of people having to pay shipping costs even in countries that have only retail stores?
Keep your receipts of the shipping cost. You may need to escalate this to Customer Relations, given your contrary feedback.
Any way I could contact the previous advisor (I only have a name and a id call number)?
That's something, a case number would be better. That's how AppleCare is able to track customer calls. But you can try the id call number.
Anyone know a official Apple store or a store that deals with Apple Care in the region of Bulgaria, Greece, Albania, Serbia, Croatia, ... and the furthest is obviously Hungary ...?
Pick your country here, and then pick the Support on the toolbar on top.
http://www.apple.com/support/country/
This being a user to user forum, that's probably all we can offer.
Good luck!
Message was edited by: a brody

Similar Messages

  • Foreign Apple Care

    Hello, sorry if this is a repost, but I only found a couple topics related to my question, but they were old and I'm not sure if Apple didn't change some rules since then. Maybe I didn't know how to search right, or no one really talked about it for a while.
    So the thing is:
    I bought a MB Pro 17 inch in Brazil in March/2010 and this week I bought the Apple Care in the Netherlands.
    I'm constantly between these two countries, using the MBP as my travel companion.
    So,
    1) if the computer needs repair in any of those countries, will the Apple Care ensure me free service, regardless of where I am?
    2) what do I need to have in my hands to get the service? Will the purchase receipt from Brazil be accepted in the Netherlands, or it's not necessary? Do I need to show only the Apple Care number?
    Thanks!

    1) if the computer needs repair in any of those countries, will the Apple Care ensure me free service, regardless of where I am?
    Yes, nothing to worry about at all.
    2) what do I need to have in my hands to get the service? Will the purchase receipt from Brazil be accepted in the Netherlands, or it's not necessary? Do I need to show only the Apple Care number?
    You don't need to bring anything, AppleCare is attached to the serial number of the computer. You may want to keep that number in your wallet but I'm sure it's stamped inside the computer. If you ever want to check your AppleCare status go to:
    https://selfsolve.apple.com/GetWarranty.do
    After you input your serial number then click the link called *See Your Service and Support Coverage.*
    Roger

  • Nano in the car - battery issue

    Hi All,
    Just a month into owning a Nano and loving it. The same time that I bought the iPod I bought an adaptor for my car: "RoadTrip", which runs as a recharger through the cig lighter and also syncs through FM radio so you can hear the music through the car stereo system.
    Now, if I do this every day for my fairly short (10-30 minute) trips to work, I'm keeping the battery charged pretty much most of the time. I'm worried I'm going to kill the battery much too soon. I have already planned to do a complete drain once a month based on tips from Apple's website. I just read about the Mitsubishi iCar that has a built-in slot to slide your Nano in and the stereo system does the rest, so maybe I'm worrying too much?
    Should I be worried?
    Phil
    http://news.softpedia.com/news/Mitsubishi-Unveils-New-iPod-Ready-iCar-24100.shtm l
    http://www.griffintechnology.com/products/roadtrip/

    Hi Phil,
    Apple says that you do not need a full charge each time you plug in, though it does recommend a full discharge at least once a month:
    http://www.apple.com/batteries/ipods.html
    maz

  • When will Apple solve battery issues, this is crazy! MB Air instead of up to 8 hours of battery life, 4:32 on average!

    Apple really needs to fix the battery life problem or come with a downgrade option to 10.7 and refund our expenses for buying 10.8 !!!!!!

    rvdwal wrote:
    Apple really needs to fix the battery life problem or come with a downgrade option to 10.7 and refund our expenses for buying 10.8 !!!!!!
    http://www.apple.com/feedback/macosx.html
    Also go to right of page and read other posts under 'More Like This' and see if there are any suggestions in there for you that may have worked for others.
    Cheers
    Pete

  • Powerbook G4 Battery & Apple Care

    Hi,
    I brought my Powerbook G4 into the Apple store b/c my battery would only hold about 1 hour after a full overnight charge. I bought the laptop in Sep 2004 and the Mac Genius told me that I needed to buy a new battery. I informed him that I bought Apple Care at the time of original purchase date (same store that I took the laptop into). His reason was that Apple Care only covers defective batteries and that after about two years, the battery will not hold a charge well. I told him I felt somewhat cheated b/c the battery issue was the primary issue as to why I bought Apple Care in the first place -- at the recommendation of the Apple salesman who said Apple Care covers the battery. I don't know what to do. I guess I could buy a new battery, but I just kind of feel a let down. What do you guys think? Have you ever had your laptop batteries replaced at no charge after a lengthy time of ownership?

    My understanding is that batteries are considered to be "consumables" and are not covered under warranty (original or extended). From day one, they are known to wear out, that's their design. AppleCare costs something like $349 from Apple for a PB and a battery costs $79, so if that was the only reason to get it, it would hardly make fiscal sense.
    I got my Applecare to protect myself in the event that the screen or logicboard or some other pricey component proved defective 18 or 24 months into owning my PB, and I could get the unit fixed and sent back to me gratis -- whereas an uncovered repair might total in the thousands otherwise.
    If I were you, I would just buy a new battery -- I'm going to have to join you in few months, as my own battery has lost about half its capacity, but that's how rechargeable lithium ion batteries are -- their capacity and charge retention declines with both time and use. C'est la vie.
    -- JDee

  • Battery issue.  Will Apple replace?

    My iPhone 3G is less than a week old and is delivering horrific battery performance. I've read all the reviews as to what is "normal", and have followed Apple's instructions to get more life (3G, push, and wifi off; my screen is at about 10% brightness) to no avail. Below is a link to a screenshot I just took. With the above settings, I was only able to get about 22 hours standby, 2 hours usage, and 22 minutes talk.
    The battery on this is absolute garbage. What is the point of buying the 3G if you can't reasonably use any of the features??
    http://www.me.com/ro/mhommes127/Galleries/100194/photo1216818979929/web.jpg?ver= 12168189790001

    Tough to say -- My battery was good for about 24 hours the first couple of charges but I have read that the battery stretches about 10 or 12 charges into its life. Lately I can get about 48 hours of standby and 3 or 4 hours of usage.
    I would keep an eye on it and after another week or two maybe go in and talk to apple.
    I picked up a griffin powerbolt car charger so I don't see any downtime due to a battery issue for me. Plus, you should consider *everything the iphone does* and charging it every day or every other day - to me - isn't really a big deal.

  • Battery life suddenly terrible, apple care expired in September but still 10 months on my contract?

    Hi there,
    I'm wondering if there is anything that Apple can do for my iPhone 6? I first got it in September 2012 (2 years and a bit ago) and I purchased apple care. I had previously replaced the battery because it did the same thing. The battery life depletes in less than a couple hours even if it is fully charged, and if I am outside in the cold, the phone will shut off even if there is 50% or 40% of the battery life remaining.
    Please let me know if there is anything. I know that the laws in Quebec are different because we have legal warranty here which means that even without Apple Care I should be able to get help for this.
    Please let me know if you have any advice or help as to what I should do!

    Since I am from the US, I cannot comment on Canadian laws. If you have an issue with Canadian law and Apple, then I suggest you address that with the Apple store. What I was saying was if you let someone other than Apple open the device, then it voids warranty and post-warranty support. If Apple made the replacement, then discuss it with them.
    Your statement to the other poster about phone support; unless you purchase Apple Care Plus, complementary phone support for the iPhone is only 90 days, whereas the warranty is 1 year. Apple Care Plus extends both to 2 years. Those are the Apple standards, but could differ in your country. To understand that, you would need to look up the warranty info for your country. You can find that at http://www.apple.com/legal/

  • Swelling of battery is ruining my trackpad! I m still under apple care protection.

    Can i get my battery replace under apple care if its affecting other parts of the computer?

    Same thing here... except I am out $125 and an afternoon of unscrewing and screwing and now my three - week -old trackpad is having same issues.
    My swelling battery caused my touchpad to do weird things... I replaced the whole keyboard/touchpad... but now I see that it was the swelling battery making the click bar "stick" on.  It is happening again with the new keyboard/touch pad...
    I hate to toss a battery that is good otherwise the fact that it expands when hot... otherwise an engineering defect-- inadequate heat dispersion/close tollerances with touch-pad.
    Apple give me a discount on a fresh battery... this battery seem to work just fine... 3-hours or so of use without charging.

  • Does Apple Care cover battery replacements?

    My battery has been having problems, like not holding charge as long as it used to and the battery percentage sometimes freezes. I asked about it before and I was told the battery in my Macbook Pro only goes up to 1000 cycles and I'm at 937, so my battery is seeing its end soon.  I've had this macbook since January 2013. I have been reading the Apple Care information and I can't find where exactly it addresses this issue. Does Apple Care cover battery replacements for cycle counts like this?
    PS. I'm learning more that Apple Care doesn't really cover anything. The more I read, the more I feel like I wasted my $250 on it to be honest. I don't see anything Apple Care truly covers unless it's a problem when you first get your laptop that manufacturers did. I'll probably will be moving back to Microsoft after this Macbook goes. Half the price and longer lasting without any protection/insurance.

    Since the battery is beyond one year of use, it's doubtful Apple Care will replace the battery for free.
    The best way to find out for certain is to contact Apple Care >  Apple - Support - AppleCare
    Apple - Support - AppleCare - FAQ
    Check warranty coverage here >  selfsolve.apple.com
    You will need the serial number >  How to find the serial number of your Apple hardware product

  • I bought my 15" macbook pro i7 just a year ago and my battery life runs out extremely quick..at fully charged it says I only have 2:27 of usage time. I didn't pay for that-what can I do about it? I do have Apple care. Thanks.

    I bought my 15" macbook pro just a year ago and my battery life runs out extremely quickly. This started maybe a month or two ago. Its hard to tell. I only noticed the rapid change recently. Fully charged it says I have 2:27 (2 hours and 27 minutes) of usage time...with about 50% screen and keyboard brightness.
    I've checked inside system preferences and its cycle count is 261 and full charging cap is 6316.
    I have apple care...is this something i can/need to take up with apple. You'd think if you pay the price for these machines you should get mroe use out of them.
    ONLY A YEAR I'VE HAD THIS!
    My PC lasted 4 years before the battery showed signs this dramatic of wear.
    Any help is appreciated, im  new mac owner. thanks.

    do you have a mbp with dual video cards? running the system with the higher end card increases the heat and also drains batt power.
    i have the 1st gen unibody (2008) with an original removable battery of 311 cycles and 4453 charge. under normal use ill be happy to get 1.5hrs. the mac battery counter thing says i have 3.3hrs though (whatever). compared to me, i think you use your battery more than i do, perhaps its the reason why it degraded so fast in a year?

  • I had switches off my iPhone 5 at around 20 percent battery next morning I was not able to switch it on. I tried to get it charged but it didn't showed any sign of charging even when plugged in for about 2 hours. I had to take it to apple care centre

    I had switches off my iPhone 5 at around 20 percent battery next morning I was not able to switch it on. I tried to get it charged but it didn't showed any sign of charging even when plugged in for about 2 hours. I had to take it to apple care centre but they refused to repair it after confirming the problem with the device as it was out of warranty and asked me to get it replaced for INR 22500. I got it repaired outside but after that also if I switch it off in the same situation it again happens and I have to take it for repair it has happened 3 times after that. Is it a inherent problem in iPhone that it uses battery even when switched off and if in that case battery drain out then refuse to get charged because this is the scenario i have experienced every time?

    Apple told you it was unrepairable.... You had it serviced by an unauthorized party. It's now no longer eligible for out of warranty replacement by Apple.
    There's really nothing else we can say about it. Find a competent 3rd party repair shop or buy a new one.

  • Canon support says this is an Apple issue, Apple Care 3+ yrs old.

    I just purchased a Canon PIXMA MG7250 all-in-one printer.  I'm connecting via WiFi.  The printer installed correctly, the Mac recognizes it and works via WiFi just fine.  But, there are separate drivers for the printer and scanner and my Mac won't recognize the scanner driver.
    Called Canon support, spent nearly 2 hours on the phone with them.  They seemed knowledgable and helpful, took me through a bunch of steps including:
    - Checking all settings on the Canon IJ Scan Utility
    - Ensuring both printer and scanner were on the same network (both connect to a Belkin 2.4 Extender via Time Capsule as router)
    - Ensuring network sharing turned on
    - Ensuring all MAC software updates installed
    - Removing and reinstalling printer
    - Repairing disk permissions
    … and finally ensuring that the previous printer's files were completely removed.  It was a Kodak Artisan (ESP 7250 IIRC).  Canon had me check the TWAIN folder under Macintosh HD/Computer/Library/Image Capture/TWAIN Data Sources.  Even though I thought I removed the Kodak files there were still 2 in this folder.  "A-ha!" the Canon rep exclaimed, "That's it!"
    So I trashed those files, removed the printer, completely reinstalled, checked the TWAIN folder again expecting to see the newly-placed Canon files and… nothing.
    At this point the rep had exhausted all her avenues and suggested I reach out to Apple Care.  The computer is over 3 years old so… here I am.  I'm computer literate but not exceptionally savvy.  Anyone here have any ideas?
    Thanks in advance.

    Hi folks.
    Life got in the way for a while and troubleshooting this had to take a back seat.  Found some time to finally figure this thing out.
    @rkaufmann87, I tried connecting via USB and going through the steps for adding printers that Apple recommends per your link… except when I connected the printer, instead of simply following prompts to add the latest drivers I received an error message (immediately upon inserting the USB to the Mac) that there was a network error.  The dialog box acknowledged that a driver was available, but it could not download due to the error.
    For the record there was no network error.
    So I started Googling the issue and saw a recommendation to disable wifi on the Mac and allow the OS to install from the local files instead of trying to connect.  That didn't work either.
    So I started searching for drivers for the MG7520 and came across http://printerdriverseries.com/.  I noticed that the full driver download was a different (older) version than the one on Canon's website.
    Updated version on Canon's site:  mac-mg7500-1_1-mcd.dmg
    Older version on printerdriverseries.com:  mac-mg7500-1_0-mcd.dmg
    So I downloaded that, installed and… success!!!!  It's some sort of compatibility issue with the most updated scanner driver and OS X 10.7.5.  So I'm good to go, right?
    Right…???
    Wrong.  Dark red eyes suddenly appeared on my PIXMA's touchscreen display and a voice boomed, "THIS IS NOT MY FINAL FORM!  MWA-HA-HA-HA!"
    While the scanner works fine, now the printer driver won't work.  Printing options aren't listed in the Canon Quick Menu and no software on the Mac acknowledges that any printer is attached, even though it was the full driver suite that I installed. 
    So I tried downloading and installing the latest printer driver-only from the Canon site.  No luck. 
    Tried installing only the Printer Driver and Quick Start software from the updated 1_1-,mcd.dmg (hoping the previous version of the scanner would remain and I'd be good to go).  No luck.  Once again I get an error dialogue box saying Apple could not automatically install the necessary driver.  After searching more I came across a site that said "Apple no longer automatically installs printer drivers in Mac OS X 10.7 and 10.8."  Is that true?  It certainly seems that way from experience.
    FML.  Not literally, but this is frustrating.  First a printer that works fine but no scanner.  Now I have a wonderful scanner, but can't print.
    Back to the drawing board.

  • Apple care is useless in India. I bought an iPhone 5 from a Maple store in June 2013.  Also got convinced at the store and purchased an additional Insurance worth Rs 1000 at the same time. The iPhone 5 has a very poor battery life. Needed to be charged at

    Apple care has been of absolutely no help to me. My 10 month old iPhone 5 stopped charging one fine day and Apple denies any responsibility for  the same. Between my Family of 4, we Re currently using 5 Apple devices. Am so disappointed with the service from Apple. Although my cell phone is well within the warranty period , I have been denied a replacement. And the Shield Insurance that I purchased is now declining the insurance amount even. They insist I prove that it is an accidental damage. And Apple refuses to cover what they choose to call a 'physical damage'. So where does that leave me ?!

    I cannot see the damage. But the screening centre has pics showing it is damaged. Apple refuses to cover a physical damage. But the reason the device is damaged could only be coz it had a poor battery life from start. The iPhone 5 is infamous for the same. We all know it. Apple conveniently denies responsibility.
    And the Insurance company says it covers only accidental damage. Now how am I to prove an 'accidental' damage ? Unless I lie to them....

  • Apple care cover battery?

    In what instance does Apple Care would cover a battery?
    My late 2008 MBP's battery is at 288 cycles and on full charge, its only got 34% (1950mAh) health according to iStat widget. In normal usage, it lasts about an hour. Is this battery defected? And whats Apple Care's policy on this?

    You would need to contact Apple in order to get an accurate response. If your machine is still under warranty (in your case, you would have to have the extended AppleCare), Apple will often replace a battery with less than 300 cycles. This is, however, not always the case. Reports of how Apple deals with failing batteries vary greatly from person to person. They are generally considered consumable items. Apple does seem to offer preferential treatment for those with AppleCare however.
    I don't believe that Apple actually guarantees that the batteries will last a specific number of cycles.

  • Battery-apple care

    Hi i have had my Macbook 13" since 2008
    i am covered by apple care, it runs out in 2012
    i am wondering if my battery is also covered by apple care
    the only thing wrong with it is that it is at 73% health and at 281 cycles
    it does not seem to las as long as it once did
    so my question is: is my battery covered by my apple care and if so can i get it replaced for free by apple
    Charge Information:
    Charge remaining (mAh): 2773
    Fully charged: Yes
    Charging: No
    Full charge capacity (mAh): 2773
    Health Information:
    Cycle count: 281
    Condition: Check Battery
    Battery Installed: Yes
    Amperage (mA): 189
    Voltage (mV): 12574

    Batteries are considered to be consumable parts and are generally not covered by AppleCare. But as Jay suggested, if you can confirm that your battery is failing, you can call Apple and ask.
    You may just need to calibrate your system's power circuitry. Apple recommends doing a complete discharge (to the point where the MB shuts itself down) about once a month. That calibrates the charging circuitry and the battery. See:
    http://www.apple.com/batteries/notebooks.html
    Hope this helps.

Maybe you are looking for