Forwarding user decison in workflow
Hi,
We are using the user decision step with three options 1. Accept 2.Reject 3. Edit ECM. If the user choose Edit ECM, transaction CC02 will be called from the Dialog step which using the ECM BO method. Also we are looping back the decision step to display the user decison again when the user comes out of transaction. The above stuffs are working fine.
Now we are facing some issues while forwarding this work item to other users. If the user forwards this work item, the person whom it forwarded is getting the task but if that person choose Edit ECM the work item is disappearing.
In binding both the steps having the same expression for the agent. I hope if we pass the actual agent of user decison step to Dialog step this problem will be resolved. But I want to know is there any other way to solve this problem.
Appreciate your help.
Regards,
Muruganantham
You have already answered your own question:
Muruganantham Sekar wrote:
...I hope if we pass the actual agent of user decison step to Dialog step this problem will be resolved. But I want to know is there any other way to solve this problem.
That is indeed the way to go about it. If the item can be forwarded to someone who is not an original recipient of the decision, then you need to pass the actual agent back. There are a couple of ways to do this:
1. You can populate an agent table container element and use that for your WF step agent. The _actual_agent from the edit step is then added to the table, and with "Advance in dialog" switched on (default), they should pop right back into the decision step.
2. The "edit" decision outcome branches off into a new set of decision/edit steps in a loop with the actual agent as the agent for all steps. This means you will end up duplicating the decision & edit steps in your WF design, but don't need to mess around with agent tables as per previous option. The other thing with this approach is that once in an edit loop, the other agent(s) can no longer see the work items.
Regards,
Mike
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