Forwarding workitem to different user

Question

there is a workflow which is in error failed due to agent assignment but we need to forward the workitem to a new user after restarting workitem as the previous user got terminated . Can anyone please suggest how to do that

Answer 1

Hi,
Please follow the following steps
Copy the Work-item id of the error step
Create a new session & go to se37
Enter the FM u201CSWL_WI_CONTAINER_MANIPULATEu201D & Click on execute button
Enter the work- item id in WI_ID field
Remove the u201CXu201D from the Display field & click on execute button
Enter the missing details like, address string, manager name etc.
Use Tcode - SWPR
Give the workitem id of the top node of workflow and date in the creation date field & click on Execute button
Select the concern workflow from the list (with respect to the workflow key)
& click on select the error workflow from the list & click on button
Go to workflow log and check for the last work item id.
Create a new session & use Tcode u2013 SWIA
Copy the paste the last workitem id you just got & click on Execute button
click on forwarding button, one pop up screen opens.
Enter the user & press enter key. (a success message will be displayed)
Open the new session & use se37 (for confirmation)
Execute the FM u201CRH_LOCAL_INBOX_GETu201D
Enter the USER_ID, LANGUAGE
Click on Execute button.
you should now see the workitem in users inbox.
Many Thanks!
Ritin
Edited by: Ritin Jain on Jan 12, 2010 1:00 PM