FrameMaker and Printing

Strictly speaking this could be classified as a bug fix, but I'm going with feature request.
Adobe should rip out the current print routines in FrameMaker and replace them with the same ones that work so reliably in InDesign. I (and probably every other FrameMaker user on this planet) am totally p***ed off by the whole  "ensure your default printer is Adobe Acrobat [Professional], download and install this secret framer's business hotfix from Microsoft, get all your fonts into this sequence, wait for a full moon and pray to the sun god" experience.
The present File > Print and File> Save as PDF process is totally Borked!
Example: I tried to print a 20-page FrameMaker 8 document yesterday after saying the requisite number of Hail Mary's (and I'm not Catholic). And yes, FM is up to date, as is Acrobat and Win XP. Crashed every time. So changed to using the HP4300 PS (emulation) driver and saved to file (as .ps), then ran the result through Distiller. Success! But that's even sillier than trying to tell a customer that Windows Vista will run bug-free on a Pentium 4 PC with 1GB !
Enough, already!
Stop explaining what position the user should assume (without even offering KY lube to ease the pain).
Just fix it!

Hi Laurence,
If you can produce PDFs from the AdoebPDF via ID and AI by printing, then I'd suspect that the driver is probably ok. (Note: from ID and AI, it is better to SaveAs PDF, since these have their own internal PDF generation capabilities.)
Also, with FM8, if you're making interactive PDFs (i.e. not for press), then it is ok to do the SaveAsPDF route, since FM has some post-processing modules that kick in to clean-up the .tps file prior to handing it over to Distiller. So, the process is no longer is identical to printing to file and distilling.
On the FM side, make sure that the tagged PDF setting is turned off in your PDF setup and have the setting for generating named destinations for all paragraphs enabled.
You also might want to download Sundorne's SetPrint ( http://www.sundorne.com/FrameMaker/Freeware/setPrint.htm  ) utility to ensure that you always have the same printer instance (AdobePDF) enabled when you start FM.
Have you also applied the MS hotfix for the PDF font issues? Details are available here: http://blogs.adobe.com/techcomm/2008/07/hotfix_for_framemaker_1.html
Last desperation move would be to create a new custom PDF printer instance using the Distller PPD and a copy of the AdobePS installer.

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    Hi Laurence,
    If you can produce PDFs from the AdoebPDF via ID and AI by printing, then I'd suspect that the driver is probably ok. (Note: from ID and AI, it is better to SaveAs PDF, since these have their own internal PDF generation capabilities.)
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  • Problems with RH 9, CBT, and Printed Documentation

    When I upgrade an x5 project in the new RH9, all appears to go fine until I try to generate the Printed Documentation. I was disappointed that the printed documentation STILL requires so much cleanup. Text tagged with the Online condition sometimes displays on some topics, even when Online is excluded from the output. Also, some of the cleanup issues surrounding headings and index entries are still necessary.
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    3) Robohelp ignores the exclusion of Online conditions on some random topics. There is a workaround to "trick" Robohelp, but it takes *a lot* of time to do. To "trick" Robohelp, I had to generate a printed manual and make a list of all topics that "slipped" through. And, then edit each topic where the online condition was ignored, by adding an extra, empty paragraph to the end of each topic that had:
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    ·         ends with see also\How do I\misc button text (and no extra paragraph marker before the seealso/how do I listings)
    4) I noticed that when I opened a topic for the first time in Robohelp, the Online condition sometimes gets applied to incorrectly tagged text (it wasn't tagged this way in the x5 content).  This requires me opening each topic in the upgraded project, and checking each topic to make sure the online condition is applied correctly in each one (a very tedious process, especiallly if you have a doc set of over 1 mil words!).
    Expected results:
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    Mr. Grainge,
    Thank you so much for your thoughtful answers back!  I appreciate you taking time out to write such a thorough reply. I hope Adobe appreciates you!  You're number one in follow ups!
    Unfortunately, your answers did not solve my problems. But, you did give me some ideas on where the problems could be occurring. So, thank you!!  Before I begin: In answer to your question, yes I *am* using the supplied Style Mapping template (I never had luck with the custom one myself). Also, I am going to hold off on replying to 1) and 2), but I'd like to share my answer on 3) and 4), which is really just what I need to get Printed Documentation working in Robohelp 9 the same way it worked in x5.
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    Investigating the Problem: When I opened an x5 project in RH 9, I noticed that some of the timestamps on the .htm files didn't match the rest of the files. It turned out, that these very same files that were the ones giving me problems with the Conditional text!  That's when your thoughts about the mapping came to mind...As I said, my project spanned mutiple versions of Robohelp. I wondered if some of the coding on the .htm page was being parsed incorrectly on upgrade, and if if that was the reason why RH couldn't update the pages (which explain the unchanged timestamps). In other words, I wondered if Robohelp was mapping the styles correctly on import. So, I compared these unupgraded .htm files with ones that did upgrade, to see if there was something on the code page that could be causing the problem.
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    nothing
    Search for:
    <!--(See Also)======================================================-->
    Replace With:
    nothing
    Search for:
    <!--(Content)=======================================================-->
    Replace With:
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    Search for:
    <p> </p>
    Replace With:
    nothing
    Search for:
    <p> </p>
    Replace With:
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    Search for:
    <html>
    <head>
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    <!--(Document created with RoboEditor. )============================-->
    <!--(==============================================================)-->
    <head>
    Search for:
    <!--(Meta)==========================================================-->
    <meta http-equiv="Content-Type" content="text/html; charset=ISO-8859-1">
    <!--(Links)=========================================================-->
    <link href="MyHelp.css" rel="stylesheet" type="text/css">
    <!--(Scripts)=======================================================-->
    <script language="javaScript" type="text/javascript" src="MyHelp.js"></script>
    <script language="javascript" src="eHlpDhtm.js"></script>
    </head>
    <!--(Body)==========================================================-->
    <body TABINDEX=1>
    Replace With:
    <!--(Meta)==========================================================-->
    <meta http-equiv=Content-Type content="text/html; charset=windows-1252">
    <meta name=generator content="RoboHELP by eHelp Corporation - www.ehelp.com">
    <meta name=generator-major-version content=0.1>
    <meta name=generator-minor-version content=1>
    <meta name=filetype content=kadov>
    <meta name=filetype-version content=1>
    <meta name=page-count content=1>
    <meta name=layout-height content=597>
    <meta name=layout-width content=662>
    <!--(Links)=========================================================-->
    <link href="MyHelp.css" rel="stylesheet" type="text/css">
    <!--(Scripts)=======================================================-->
    <script language=javaScript
      type="text/javascript"
      src="MyHelp.js"></script>
    <script language=javascript
      src="eHlpDhtm.js"></script>
    </head>
    <!--(Body)==========================================================-->
    <body TABINDEX=1>
    Search for:
    <a class=toplinks href="#top"> Top</a>
    …or…
    <a class=toplinks href="#top">Top</a>
    Replace With:
    <a class=toplinks
    href="#top">Top</a>
    Search for:
    <h3 id=SeeAlsoTitle
    class=SeeAlsoTitle
    style="x-condition: Online;">See Also</h3>
    <div id=seeAlso
    Replace With:
    <h3 id=SeeAlsoTitle
    class=SeeAlsoTitle
    style="x-condition: Online;">See Also</h3>
    <div id=seeAlso
    After I did these all these search and replaces in the copy of the x5 version of the project, I opened the project again in RH 9 and upgraded it.  After the upgrade, I checked the timestamps on the .htm files to make sure they all changed.  They did!  It worked!  Everything upgraded properly this time... I tested the Printed Manual output and no conditional text slipped through this time. Yay!
    In Summary:
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    Always make backups of your older projects before you upgrade anything. I know this is elementary, but I thought it was worth reminding.
    Check the timestamps of the files after you upgrade the project. If there are a group of files with timestamps that aren't similar to the rest of the files, chances are Robohelp was having trouble converting those files.
    Try looking at the HTML code in those files and see if anything looks out of the ordinary. Some examples are above.
    If you have already ported the RH project and it's too late to go back, go look at the file timestamps anyhow. For all the older files, try opening each one in Robohelp and add a space or something (to force RH to change it), and save it. I didn't have the time to verify this, but it seemed on most instances: when I forced RH to save the file manually, it updated correctly and the problem with the conditional text went away.  (This option takes longer, especially if you have to do each page individually, but it's worth a try, IMHO.)
    Aside from the initial Printed Manual woes, which are resolved, the upgrade process from RH 9 really was seamless!  Best I have ever seen!  Everything just works!  Awesome is a word that comes to mind.
    Printed Documentation output does work on upgrade, but in my opinion is: it is no better than it was before, in previous versions.
    I wish there were more fixes to the Printed Manual output. When you have a product help system that spans multiple versions, contains over 2.5 million words, and 10,000+ topics, having a lot of cleanup on the production end is costly. What use to take a person on my team less than a day to generate 50+ PDFs in FrameMaker, takes 4-5 weeks man-time in RH.  I will outline my opinions in my next reply to this thread.
    Thanks again, Mr. Grainge!

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