Fraud follow up

I just recently had my account hacked. They used my phone upgrade and ordered an iphone5 and had it over-nighted to Denver. From what the local Verizon store person tells me, they didn't stop FedEx in time and this ******* got this iphone5. Verizon isn't going to do anything about it - report it or disable it. That can't be correct, could it?

Put a hold on the method of payment to VZW.. NOW.
Put a hold on all you CC cards and Bank transactions..: Explain as possible fraudulent transactions possible.
If your VZ account was jeopardized ..who knows what else.
And get Life Lock
https://www.google.com/url?sa=t&rct=j&q=&esrc=s&source=web&cd=1&cad=rja&ved=0CEcQFjAA&url=http%3A%2F%2Fwww.lifelock.com%2F&ei=TZCiUcSCJ4zE0AGF3oCIBg&usg=AFQjCNEYUbqW7cRm0hTHd8aYbGjKbAQhIg&sig2=0oBTm2KeOoptLFW_5h2taA&bvm=bv.47008514,d.dmg

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Why did I get an email from the fraud dept saying my order is on hold, told to call a number, and then told by dept it's not true?

I placed an order to upgrade my phone yesterday, and the order went through, I was told the new phone would arrive Thursday. After I got home from work today I saw an email from Verizon that says "Dear Customer:
Verizon Fraud Prevention Team is currently reviewing the following order on your wireless account. Please call the Verizon Fraud Prevention Team at 888-483-7200 option 3, press 1 to verify this Order."
I called this number immediately, since I need this phone ASAP, assuming it would just be a recording and I would have to verify an account number or something. But instead, after following the instructions, I was put on hold because I needed to speak to someone in person. After several instances of my call being cut off after being on hold for at least half an hour, I finally got through after three hours and was able to speak to a fraud representative. I gave her my info and told her the problem and she told me I had called the wrong department. Instead of the fraud department, I needed the online order department. She transferred me, and I waited on hold again. When the representative from the online order dept picked up, she first told me if it was a fraud issue I'd need to speak with the fraud dept - who had JUST transferred me to her. After this, she said that my order is not on hold, because it hasn't even been processed yet or had the credit check done. When I asked if this meant I hadn't needed to call at all, she said yes. Is this actually true or is there a chance that there's an issue with my order I don't know about? If there is no issue, these emails really shouldn't be sent out, they're incredibly misleading, and I've wasted a whole lot of time and experienced an incredible amount of anxiety for no reason.

Hi. I checked on the order and it says the order is currently being processed and I should check back tomorrow. I'm mostly just concerned because I got an email saying the order was on hold, and I want to make sure it actually does go through and I'm not just waiting for a delivery that's not going to come. I'm still confused as to why I'd get an email saying I had to call the fraud department only to be told I shouldn't have called the fraud department.

How can I confirm my order is not fraud when no one will answer the phone in the fraud department?

I received an e-mail asking me to verify my order with Verizon Fraud. I have called and been on hold for hours. I went into a Verizon store and they said that they could not help me. I cannot get in touch with anyone that can help me and I want to be sure that my order does not get cancelled. Is there someone I can please contact via e-mail, or fax, or anything that will assure that my order will be processed on time?

rmasteph977,
I am so sorry you were unable to get in contact with our fraud team. We want to make sure your order is not cancelled also. We can file a form to have out fraud team get in contact with you. Please private message me so we can get this form filed.
LindseyT_VZW
Follow us on Twitter @VZWSupport

3 Droid Turbos in 4 Days, A true story of potential Verizon Employee Fraud and Insulting Service

If you want to hear a worst case scenario with verizon employees and new hardware defects, here you go. Kudos if you read the whole thing, I don't expect most people to...unless you're one of those people with a faulty battery/camera flash/screen/speaker. Then, enjoy and beware. What follows is a true story. Thursday 10/30/2014 12pm – Purchase Droid Turbo #1
– Went to Verizon Store and worked with sales associate John to purchase my new droid turbo. I traded in my OG droid razr maxx for $100 rebate, and then John tried to “sell” me a wireless charger for the device by saying he could waive my upgrade fee to apply towards the product. Having already read about the promotion for waived upgrade fees, and knowing it is not only applicable towards products in store (as John was insinuating) I declined, feeling decidedly like John was trying to take advantage of me and the lack of knowledge I may have about current Verizon promotions. Friday 10/31/2014 –Full Day with Droid Turbo #1
Used Turbo Unit 1 for 24 hrs, after charging to full. My battery drained unusually fast, so that I was getting less than 20 hours on the battery. I took screenshots of my battery reports during two full discharges to demonstrate to reps that the battery was in fact underperforming, knowing that evidence would be useful because it is hard to just look at a phone and tell it has a battery issues. Saturday 11/1/2014 – Return Turbo #1 for Turbo #2
11am- Returned to Verizon store. I worked with sales associate “Ross” and brought my concerns to his attention. He also frequently made furtive trips to have whispered discussions with Andre, who I assume is his manager, throughout our conversation about my wanting a replacement unit. They did a “test” on my phone in which they just opened up a call and let it sit for 15 minutes, then said “oh it looks like it drained normally.” As if they know, on a phone that is literally 2 days old. I could tell they were (removed)me, they had no interest in looking at the battery data I had saved on the phone demonstrating the VERY fast discharge, and when I expressed my displeasure, Ross again went and had another whispered conversation with Andre, and he came back and said “we want to help you out….” He proceeded to tell me that they would replace the unit for me. He then went into the back and came out with a box in one hand and another Droid Turbo unit in his other hand—I never saw him take it out of the box. He switched my sim card into the unit he brought from the back, and said I had to keep my current box/etc and did not give me the matching box with the unit. Here is the first time I have a unit that doesn’t match my box/IMEI number information. This is despite me requesting the box to keep the serial numbers consistent. Saturday 11/1/2014 – Later that Day with Turbo #2
When I get Droid Turbo #2 home and start using it that evening in low light conditions, I see that there is a noticeable change in color from the top left to the bottom right of the screen. It was evident in multiple apps, and although subtle, is very apparent when you utilize a graphic designed to test color and brightness consistency on a display. (I used Display Test app, “viewing angle graphic” which demonstrated clearly the screen was not uniform.) I make plans to go in on Sunday and have it exchanged for a unit with consistent color reproduction.
Sunday 11/2/2014 – 11am. – Returning Turbo #2 for Turbo #3
I return to Verizon for the 3rd time in 4 days. At this point, I am feeling decidedly emotionally raw from my previous experiences in which I felt that employees had ZERO interest in what I had to say or show them. I explain that I’m here to have my device replaced because the screen color is not uniform. They immediately get General manager Steven S. to deal with me, and after taking a cursory glance at my unit underneath glaring overhead can lights at the front desk (where you can hardly see the screen anyways) tells me “He doesn’t see a problem.” I am detecting barely contained hostility at this point—I feel that the employees have labeled me as a “problem” to be dealt with. Another employee, Matthew, hovers nearby the entire time I’m dealing with Steven, making me feel even more ganged up on and adding non-helpful comments from time to time. At this point they have made no effort to get any information from me. I needed to tell them that the flaw is visible in dim light, when the screen brightness is turned down lower, and how you can see it in certain apps, etc, but they took a defensive posture from the beginning as though they had already decided I was wrong. After nearly 90 minutes standing at the counter arguing in front of MANY CUSTOMERS IN THE STORE, that there was a flaw that CAN BE PERCEIVED, I plead for them to just LOOK more closely at what I’m trying to show them. I am at my wit’s end at this point, ready to cancel my contract. Steven S. finally goes to get a magnifying instrument resembling a jeweler’s loupe, and looks at the test graphic that clearly shows the non-uniform screen through it. HE AGREES THAT HE CAN SEE THAT THERE IS A NON-UNIFORMITY IN THE COLOR REPRODUCTION ON THE SCREEN!!! This is an important point, because later on I am told that “there was no defect found on the units I returned” by Solutions manager Jeff. Steve S. agrees to replace the unit as defective and tells me Matthew will get my replacement. Matthew then goes into the back and does not emerge for nearly ten minutes. Just to get my unit from the shelf? When he comes out of the back, again, he is holding another turbo unit in one hand, and the box it may or may not have come out of in the other. Like Ross did for my last replacement, Matthew swaps my sim card into the other unit, but does not give me the new box despite my asking to exchange, again, to keep serial numbers consistent. At this point they could have given me back the unit I had returned the day before and I would not be any wiser. I’m feeling more and more uncomfortable about the lack of transparency in this process, and the way employees at this store are handling my complaints and concerns in general. I leave the store, vowing never to return and completely emotionally traumatized and exhausted from the process. When I get home that evening……and start to use my Droid Turbo #3….the flash starts to malfunction. At first it just misses timing on a photo every third or so, making photos oddly red and dark. Then, it’s giving an odd “half flash” instead of a fully bright flash occasionally. Solutions Manager Jeff G, sent me text message following up on my customer experience. I responded:
(Mon, 11:31 AM) “the camera flash has been wonky on two occasions, like it isn’t timed right with the shutter..I’ll wait and see how it works out.” He does not respond. Sunday 11/3 and Monday 11/4 – Turbo #3 Flash Not working at all, periodically. As I’m testing the camera over Sunday night and Monday morning, the flash stops working completely on three different occasions. Even when set to “always on” the flash has just stopped turning on. It gives a weak “half flash” the first time you try after it’s been sitting a while, then just never turns on again. This happens on and off as I test the camera in various lighting situations. Clearly a malfunction, by any definition. Again, I text Solutions manager Jeff G:
(Mon 6:49pm) “Hahah crud. My flash no longer works at all. Apparently it wasn’t going to be ok.”
Jeff G responds:
(Mon 7:06pm) “At this point, any manufacture defects needs to go through Motorola directly. We have exchanged 2 devices already for this line we will not be able to exchange out a 3rd device for the same model. If you are still unhappy with this device we can exchange it for a different model phone and we will waive the $35 restocking fee, however, if you feel this is just a manufacture defect you can reach out to Motorola at 800.734.5870 or motorola . com So according to the Solutions manager , there is a 3 unit limit per customer on models of the same device, despite experiencing manufacturers defects that employees admitted were in fact manufacturer defects? I respond:
(Mon 7:06pm) “ I didn’t realize there was a limit on manufacturer defects! What would you recommend? Is a non working flash on a phone that has taken less than 50 pictures a manufacturer defect or a feature of the droid turbo? Because I’d love to have your answer on record.” Jeff G responds:
(Mon 7:13pm) “After reviewing the devices exchanged the manufacture defects that were reported are not currently listed as defects by Motorola as a result the devices exchanged were done as a courtesy as a Verizon customer. Future defects should be reported to Motorola. Again if you are unhappy with this phone we are willing to make a final exception to waive the restocking fee to exchange the device for a different model.” So, at this point I am insulted and offended. First of all, the devices I returned were not exchanged as a “courtesy”—I had demonstrated and provided evidence, BEYOND WHAT SHOULD EVER HAVE BEEN NECESSARY OF A CUSTOMER YOU WANT TO BE COURTIOUS TO, that each of the devices I exchanged were not performing as advertised. Secondly, he is flat our refusing to honor Motorola’s manufacturer’s warranty, despite the fact that I have had the unit for less than 24 hours and it is in PRISTINE condition.
Can a Verizon employee (Jeff) arbitrarily and retroactively change the terms of your exchange of a defective device? Verizon is contractually obligated to provide you with a device that functions as described, but instead Jeff is saying “basically, we took care of you because you whined about it hard enough.” This is despite the verbal attestation of multiple employees at the location that the defects were indeed noted at my time of exchange. Tuesdsay, 11/4/2014 – I call Motorola. (Case # XXX-XXXXX) I take Jeff’s advice and call Motorola- I still want a functioning Droid Turbo. Talk to Tech support about flash issue, they agree to send a replacement unit no problem. They ask me for the IMEI number. This is where the problems created by the employees at the Verizon Store Maple Village come to the surface.
I give Motorola my IMEI on the box (XXXXXXXXXXXXX) —but it doesn’t match my device info in their computers. (Remember how they would not give me the matching boxes with my exchanged devices?)
So we investigate further. Motorola tech has me dial a number that gives me Droid Turbo #3’s internal number. (IMEI: XXXXXXXXXXXXX) I get put on hold…and apparently escalated to Tier 2 tech support because the number I gave them isn’t matching the numbers they should have in their system. Fraud alarm bells have gone off, something about what he saw in the info attached to the IMEE# of my device.
Motorola tells me that the Verizon employees have done something wrong, and perhaps even illegal, in processing my exchanges. He says that I need to return to the store and request a replacement unit, with the matching box, serial numbers, parts, etc. This effects my warranty, and apparently could be related to illegal practices behind the scenes at this particular Verizon store? He’s vague about the details, but says they need to escalate it. He gives me a case number and says I’ll be contacted within 48 hours during the investigation. In Summary:
I don’t know what to say at this point. I demand as many replacement Droid Turbo models as is necessary until I receive a unit that functions as designed and advertised, without defect or flaw, and not as a “courtesy as a Verizon customer,” but as a “fulfilment of the contractual obligation Verizon has to its customers.” This does not seem to be an unreasonable request, given that I am paying for a product and service.
Update at time of publishing: My camera flash has not malfunctioned in 24 hrs, I don't know if it was just working out the kinks, was software related, or new battery, who knows. I don't. What I do know is I have 0% expectation that I will get a replacement unit, so I'm probably just dropping the turbo instead of risking having an unwarranty-able device with no Verizon support and a potential faulty flash.
>> Edited to comply with the Verizon Wireless Terms of Service <<
Message was edited by: Verizon Moderator

Me? I wouldn't want a device with that many problems and would take the offer to change with a waived restock fee. Who wants to deal with that?
My phone advertises a 17 days standby time but I have never gotten that. When I use it for things like Facebook, texting, call, web browsing or anything else it drains the battery. Happens to all mobile devices.
Was this purchase made at a corporate store? They should have scanned the new ESN onto your account and not just switch the SIM. They would only give you the new box if you had the old box with you.
In either case, if they're still willing to waive the restocking fee, I would switch devices to a different model. It is not up to VZW to make sure that your device is not defective. That is up to the manufacturer of the device.

RIDICULOUS customer support and invoice due to fraud - Still not resolved since April

I am posting my story from the past 9 and a half months here only because I’ve tried many many other ways to get in touch with Verizon about issuing a billing credit but have received TERRIBLE customer service during this entire time. I am now trying any other means possible to get in touch with the proper people at Verizon to get this matter resolved. It is a very long story, but this has been our life since April.
Beginning in April, we received a couple emails stating that there had been a change on our wireless account. Thinking nothing of it, we continued on until the three phones on our account started getting shut off. Calling Verizon, they stated that there were indeed changes made to our account and they shut our phones off to prevent any future changes. We had to cancel our online MyVerizon account to prevent hacking into the account to make changes.
Weeks went by with our phones being turned off for days at a time and the fraudulent international minutes starting to rack up. Every time we called customer service, they would ask us if we were making the hundreds and hundreds of minutes of calls to and from Jamaica and Cuba – no, we only make less than 50 minutes of calls a month. They would eventually turn our phones back on but it would never be fixed.
After many weeks, approximately 30-40 hours spent on the phone with tech and customer support, wasting a day of vacation to work on this problem in a Verizon store, approximately 5,000 fraudulent international minutes, and a $10,725.48 bill for April (YES almost 11 THOUSAND DOLLARS), the problem was finally solved. The final outcome was to credit back all the fraudulent charges on the next bill, and I demanded 6 months free service because of all the inconvenience we had to deal with.
During the next bill, there was a credit balance of $1,029.44, which made sense to me because our monthly bill is between $150-$160, plus about half a month of having our phones shut off. After our normal monthly charges, the May bill had a credit balance of $871.55. The June bill was fine. The July bill was fine. The August bill was fine – a $414.26 credit balance with the words “DO NOT PAY” next to the balance. The September bill is when it hit the fan again.
On the September bill, there were $986.02 of “Other Charges”, mainly state sales tax and the Federal Universal Surcharge. $838.08 of it was specifically on the one line that only has a $9.99 monthly access charge. Does $838.08 of sales taxes and surcharges on a $9.99 monthly charge make sense to anyone?
I called on October 10th– the person who I spoke with said they would ‘research’ it and call me back by 4:00 that day. Never did. I called back on 10/22 said they agreed with me that $986.02 of “Other Charges” does not make sense. He was able to credit back those charges, but they would not appear until the next bill and it should still leave a $261.10 credit balance.
Then the October bill came in the mail with no credits issued. I called on 11/12 and found out that the supervisor from the last person who said the amounts should be credited back would call me by 11/14, but they would push them to call me on the 12th instead. Never called back on the 12th. Never called back on the 14th. That’s when our phones were shut off again because of non-payment.
I called back on 11/14 and was transferred from customer service, to fraud, to customer service, to billing, to fraud, to financial services, to customer service. Finally the last person I spoke with said it was a billing issue and she would fill out the necessary paperwork to get the charges reversed and our phones turned back on. The credits should appear on our next bill (where have I heard that before). And she even gave me her email address so we could follow up with each other.
The November bill had arrived and on it there was now a $1,059.65 balance due! Again, messages were received demanding payment. I reached out to the last person via email on November 25, November 26, November 27, December 4, December 9, and December 16. I am not surprised that I have never received a response from them.
I called customer service on 12/3 where the person submitted all my information into fraud to have them investigate. She then gave me a ticket number and stated I needed to call fraud. I called fraud on the afternoon of 12/3 and was on hold for over an hour with no one picking up. I called back on 12/4 and fraud stated they cannot give billing credits, so I was transferred to financial services, who said they only accept payments. Then I was transferred to customer service. That person agreed that something was wrong and would ‘research’ it and call me back the next day –they never did.
I called customer service on 12/10 and they said it is a fraud issue – that the sales taxes from the $10,725.48 bill back in April finally caught up and were billed on September’s bill. I asked why I would be liable for sales taxes on an invoice I was NOT liable for? They said since it was a fraud issue, I would have to speak with them. So I was then transferred to fraud, who said they would need to research it and call me back later in the day. Of course, they never called back.
Once our phones were shut off again for non-payment, I called back on 12/11, demanding to speak with a supervisor of a department who could issue credits. I again was transferred 9 times between customer service, financial services, billing, fraud, and back again. I did learn that the bill was so high because we haven’t made any payments in the months after the fraud. I said that we were promised 6 months free, and there was a credit balance, and that our bills, with the credit balance, said “DO NOT PAY” on them, why would I make a payment? No one could explain, other that our bill is so high because we haven’t made a payment.
Finally, on 12/11 I was able to speak with a young woman who again said she submitted paperwork to the billing department to have them look at it. The process would take 24-48 hours. She also gave me her email address, and she’s been very responsive to my inquiries regarding the status, even though there have been no status updates. On 12/16 I spoke with her again and she said she hasn’t heard back yet, but at least she was able to turn our phones back on.
On 12/16, my wife visited a Verizon store in hopes that an actual human may be able to help. The representative in the store called customer service and received the same run around and was bounced around to several different people. My wife then got on the line with a helpful customer service rep (I believe the same rep who has at least been responding to my emails, although she cannot resolve the matter). This woman at least found out that the original over credit was for international taxes that would come at a later, unknown date. This was never told to us and thought it was the 6 month credit of service we demanded and hence, have not paid Verizon since the credit was applied in May (with the words "DO NOT PAY" written on each bill). My wife then spoke with someone in "customer relations" who offered only $150 to resolve this $1,000 issue. After stating we wouldn’t accept anything less than the full amount, she then gave the name and number of a customer service manager. The manager returned my wife's call promptly but argued that nothing could be done because we have not paid our bill in 7 months. She would not listen to history of what has taken place and would not accept our offer to pay December's bill for our normal monthly service and then continue forward. That phone call was disconnected at 4:30PM EST on 12/16. Four voicemails have been left for her and as of 12/17 at 1:30PM EST, none have been returned and the "manager's" name is no longer on the voicemail box for that phone number, when it was on the first attempts to reach her.
We are giving until 12/20 to settle this issue. I see two options: 1.)We will take our money and sign up with a different carrier. Verizon will not receive payment for the amount that is said to be owed, since we do not owe this money, and we will go to the state attorney general. Or 2.) Our account can be credited, this issue settled, and we will continue to be happy customers, who pay on time, in full, every month, dating back more than a decade. This, again, has taken an astronomical amount of time and energy to try and settle this. We really should be receiving another 6 months free service.

Take verizon to small claims court, do it now. Pay the small court fee and take them to court.
You must also write a certified return receipt letter to Verizon's remittance address and dispute all the amounts in question.
Get all your paperwork together and names places and dates of contact, see the judge. Its that simple.
Don't even bother jumping through hoops with verizon wireless. But do as I told you to protect yourself and your rights and your credit. Verizon has to answer court summons. Let them come to you. Let them contact you and settle.
I doubt you will get six months free. But hey it doesn't hurt to try.
Good Luck

I need to file a complaint. Fraud is happening and no one is assisting.

ello anyone at Verizon- I need to file a formal complaint about a huge issue that is going on in a local store as well as the customer service number. I have called over 5 times in the course of 2 months to have an issue a resolved and each time I talk to someone I am told that the issue is being taken care of. I feel like I am getting the run around with no resolution.
In July of this year I went into my local store to get the Father's day deal. $99 for any smart with a 2 yr contract. I went into the store and was told that I was eligible for the new phone. The sales person spoke very quickly about this "edge program" and told me that all I had to do was give him my HTC and that I would get my new Iphone5s. I did all this and then I get my first bill and to my surprise when I looked very closely at what I was paying for, I found that I was making monthly payments for an Iphone that was $650!!!! Who is crazy enough to pay that much for a phone when they were told they were paying $99, and gave them an HTC?
I called customer service and spoke to Edgar he said that he was sorry and that I should contact the store manager and they would be able to resolve it. I followed Edgar's advice and spoke to Alex the store manager and he said he would do some research and call me back. He never did.
I called customer service the again and spoke to Kayla who was exceptionally helpful. She remembered the promotion and was determined to get this issue resolved. She even put me on hold to call the local store to speak to someone and promised she would have all this resolved. She also wrote extensive notes only acct for those to follow. She told me that I would be merged out of the Edge Programs into a 2 year contract. I would not be paying $650 for the phone and would be reimbursed for any payments I made towards that ridiculous balance.
I called back after a couple weeks and I was still paying for the $650 phone and I was EXTREMELY upset at this point because I had to keep following back to see if Verizon had done their job. This is not my responsibility. I was promised follow up calls and emails ensuring that my issue was being resolved. Still nothing.
I called and spoke to Ashley this time. I gave the WHOLE detailed issue AGAIN and said she got an approval from her manager to sending my case to corporate. She had to fill out a form and send it off. She promised a call after 5 days for a follow up. She never called. She provided me a confirmation #(removed).
I called again and spoke to Luann asking if she could give me a status of my confirmation # where she stated that there are no notes in my acct for this #. So was this just a gimmick to get me to give up? Or did it in fact get sent off somewhere and its now lost? At this point I am extremely disappointed in Verizon and their customer service. I feel like I have been lied to, cheated out of money, so someone could get commission, and just upset. Oh by the way the manager and sales person no longer work at the store. I wonder what happened there?
Could someone resolve this?!!! I would like to know where my confirmation # went and if this going to be resolved? I am seriously contemplating switching carriers and reporting this to the authorities. This is negligence as well as fraud. I appreciate any sincere solution to this matter.
Thanks
>> Edited to comply with the Verizon Wireless Terms of Service <<
Message was edited by: Verizon Moderator

try here:
http://www.bbb.org
File a complaint with them. Verizon will call you to fix the blunder.
But remember it is always up to the customer to insure what they are getting and what it costs. Don't trust the word of a sales person who makes their living on getting that sale. Lies, deceit or false promises will be and have been used by sales people for thousands of years.
Good Luck

Wheel of death followed by Hard Drive Crash Prevention?

O.k. So after having my macbook pro 2012 for some reason starting up very slowly and then constantly getting the wheel to the point where it took several minutes for ANYTHING to load, Steam not updating and other applications starting up only to fail, and my constant having to shut the computer down to try and get it to work, eventually the hard drive just gave up on me and I had to use the disk utility program which failed to verify or repair the damage, so I had to erase everything and start again from scratch. Luckily I had no work data that I really needed to save and if I do need to, I can probably redo it from scratch, but I did lose iMovie (replaced for now with wondershare), a couple of video files of games for my youtube channel, all my microsoft documents, and a couple of other programs that I probably should have gotten rid of to start with. Everything else, mainly my gaming data is saved on Steam and other apps, so no damage done there thankfully, but I would like to prevent this from happening in the future. For starters, yes I plan to get a terabyte external hard drive for backing up my data purposes, and I will be making sure to shut down my computer before I take it somewhere, closing apps and making sure multiple don't start up as well when I log back in, (I had a habit of leaving it on sleep mode more often than I should have even when traveling with it.) I also have gotten a clean my mac 2 app if the issue starts up again and I start to experience a slowing mac to help me clean up any extra files I don't really need, and I'm gonna make sure to look at my activity monitor and make sure that some apps aren't still running when I don't want them to. Any other suggestions that might help me avoid this error in the future? My Mac is working again fine now, and for the record, I've had it for 2 or so years now and I don't think it's in bad shape at all, so I don't think I need to replace the hard drive completely. I ask this because I've seen a lot of people have similar issues and I'm sure we all would want to make sure this doesn't happen again, and we also want to make sure we can fix it before it becomes a problem and we have to hit the reset button on our hard drives. Any help would be appreciated! (I probably will take it to an apple store next time and ask about it before I reset it again though if this comes up.)

How to maintain a Mac
1. Make two or more backups of all your files, keeping at least one off site at all times in case of disaster. One backup is not enough to be safe. Don’t back up your backups; all should be made directly from the original data. Don’t rely completely on any single backup method, such as Time Machine. If you get an indication that a backup has failed, don't ignore it.
2. Keep your software up to date. In the App Store or Software Update preference pane (depending on the OS version), you can configure automatic notifications of updates to OS X and other Mac App Store products. Some third-party applications from other sources have a similar feature, if you don’t mind letting them phone home. Otherwise you have to check yourself on a regular basis.
Keeping up to date is especially important for complex software that modifies the operating system, such as device drivers. Don't install such modifications unless they're absolutely necessary. Remove them when they are no longer needed. Before installing any Apple update, you must check that all system modifications that you use are compatible. Incompatibility with third-party software is by far the most common cause of difficulties with system updates.
3. Don't install crapware, such as “themes,” "haxies," “add-ons,” “toolbars,” “enhancers," “optimizers,” “accelerators,” "boosters," “extenders,” “cleaners,” "doctors," "tune-ups," “defragmenters,” “firewalls,” "barriers," “guardians,” “defenders,” “protectors,” most “plugins,” commercial "virus scanners,” "disk tools," or "utilities." With very few exceptions, such stuff is useless or worse than useless. Above all, avoid any software that purports to change the look and feel of the user interface.
It's not much of an exaggeration to say that the whole "utility" software industry for the Mac is a fraud on consumers. The most extreme examples are the "CleanMyMac," "TuneUpMyMac," and “MacKeeper” scams, but there are many others.
As a rule, you should avoid software that changes the way other software works. Plugins for Photoshop and similar programs are an obvious exception to this rule. Safari extensions, and perhaps the equivalent for other web browsers, are a partial exception. Most are safe, and they're easy to get rid of if they don't work. Some may cause the browser to crash or otherwise malfunction. Some are malicious. Use with caution, and install only well-known extensions from relatively trustworthy sources, such as the Safari Extensions Gallery.
Only install software that is useful to you, not (as you imagine) to the computer. For example, a word processor is useful for writing. A video editor is useful for making movies. A game is useful for fun. But a "cache cleaner" isn't useful for anything. Cleaning caches is not an end in itself.
Never install any third-party software unless you know how to uninstall it. Otherwise you may create problems that are very hard to solve. Do not rely on "utilities" such as "AppCleaner" and the like that purport to remove software.
4. Don't install bad, conflicting, or unnecessary fonts. Whenever you install new fonts, use the validation feature of the built-in Font Book application to make sure the fonts aren't defective and don't conflict with each other or with others that you already have. See the built-in help and this support article for instructions. Deactivate or remove fonts that you don't really need to speed up application launching.
5. Avoid malware. Malware is malicious software that circulates on the Internet. This kind of attack on OS X was once so rare that it was hardly a concern, but malware is now increasingly common, and increasingly dangerous.
There is some built-in protection against malware, but you can’t rely on it—the attackers are always at least one day ahead of the defense. You can’t rely on third-party protection either. What you can rely on is common-sense awareness—not paranoia, which only makes you more vulnerable.
Never install software from an untrustworthy or unknown source. If in doubt, do some research. Any website that prompts you to install a “codec” or “plugin” that comes from the same site, or an unknown site, is untrustworthy. Software with a corporate brand, such as Adobe Flash Player, must come directly from the developer's website. No intermediary is acceptable, and don’t trust links unless you know how to parse them. Any file that is automatically downloaded from the web, without your having requested it, should go straight into the Trash. A web page that tells you that your computer has a “virus,” or that anything else is wrong with it, is a scam.
In OS X 10.7.5 or later, downloaded applications and Installer packages that have not been digitally signed by a developer registered with Apple are blocked from loading by default. The block can be overridden, but think carefully before you do so.
Because of recurring security issues in Java, it’s best to disable it in your web browsers, if it’s installed. Few websites have Java content nowadays, so you won’t be missing much. This action is mandatory if you’re running any version of OS X older than 10.6.8 with the latest Java update. Note: Java has nothing to do with JavaScript, despite the similar names. Don't install Java unless you're sure you need it. Most people don't.
6. Don't fill up your disk/SSD. A common mistake is adding more and more large files to your home folder until you start to get warnings that you're out of space, which may be followed in short order by a startup failure. This is more prone to happen on the newer Macs that come with an internal SSD instead of the traditional hard drive. The drive can be very nearly full before you become aware of the problem.
While it's not true that you should or must keep any particular percentage of space free, you should monitor your storage use and make sure you're not in immediate danger of using it up. According to Apple documentation, you need at least 9 GB of free space on the startup volume for normal operation.
If storage space is running low, use a tool such as OmniDiskSweeper to explore the volume and find out what's taking up the most space. Move seldom-used large files to secondary storage.
7. Relax, don’t do it. Besides the above, no routine maintenance is necessary or beneficial for the vast majority of users; specifically not “cleaning caches,” “zapping the PRAM,” "resetting the SMC," “rebuilding the directory,” "defragmenting the drive," “running periodic scripts,” “dumping logs,” "deleting temp files," “scanning for viruses,” "purging memory," "checking for bad blocks," "testing the hardware," or “repairing permissions.” Such measures are either completely pointless or are useful only for solving problems, not for prevention.
To use a Mac effectively, you have to free yourself from the Windows mindset that every computer needs regular downtime maintenance such as "defragging" and "registry cleaning." Those concepts do not apply to the Mac platform.
A well-designed computing device is not something you should have to think about much. It should be an almost transparent medium through which you communicate, work, and play. If you want a machine that needs a lot of attention, use a PC.
The very height of futility is running an expensive third-party application called “Disk Warrior” when nothing is wrong, or even when something is wrong and you have backups, which you must have. Disk Warrior is a data-salvage tool, not a maintenance tool, and you will never need it if your backups are adequate. Don’t waste money on it or anything like it.

I pay for upgrading ifindyou and it doesn't work!!!! it clearly says that it tracks only your mobile in the lite version, after you ask the upgrade for all the mobile... can we call this a fraud????

i pay for upgrading ifindyou and it doesn't work!!!! it clearly says that it tracks only your mobile in the lite version, after you ask the upgrade for all the mobile... can we call this a fraud????

Hi,
"A day after the name change became official my built in skydrive app stopped working"
Did you point that SkyDrive changed to OneDrive?
Did you move your OneDrive to another location or change its name?
Please login OneDrive with web-based to check if you could access it successfully.
Please refer to the following article to try the troubleshooter and check the service status:
SkyDrive: FAQ
http://windows.microsoft.com/en-in/windows-8/skydrive-app-faq
Karen Hu
TechNet Community Support

FRAUD DEPARTMENT - Please help me!!!!!

Im in a major panic and do not seem to have made any progress with the fact that somebody fraudulantly used one of my bank accounts (up until this, the account had been opened but unused, not even taken the card off the original letter it came with) to obtain what I believe to be 2xcontract mobiles from o2! I was first made aware of what had gone on when, my bank notified me that I had accrued bank charges on the account for 2 x unpaid Direct Debits! This whole nightmare started on 8th April 2015 and is continuing to cause me great upset to be honest! I followed procedure and immediatly contacted my bank, in turn they stopped any further transactions relating to o2. I then called o2 Customer Services (it was a Saturday) who informed me after taking my details that someone from the Fraud Department would contact me within the next 5-7 days once my case had been raised and allocated to an investigator! The following week I recieved a very brief call, didnt even get a name! To my surprise, they requested that I contact my bank again and ask them to confirm to o2 that I had reported this activity on my bank........The banks reply was,"O2 will have already recieved this confirmation as an automatic report will have been issued to the merchant when the complaint was first raised" Since this.......All I have heard from o2 is letters of the usual threatening content which was also getting highly frustrating! I contacted o2 yet again.....I was reassured that the Investigation Team would indeed be gathering what information they needed and not to worry about these letters as they are dispatched automatically. Today........I get a letter from a debt recovery agent demanding over £800!!! Ive spent the last 4 years paying my debts off with the aim of getting a mortgage in the next few years and feel so let down and disheartened by this incident. I have enough crap going on in my life and dont need someone elses **bleep** to deal with!!! I am actually an EE customer and have been for around 6-7 years...... I think I will remain lotyal to them as the customer service team are so helpful and contact me when they say they will!! Honestly......I just dont know what to do about the whole thing........Im sat here devastated and feel like my bloody world is crashing down because of some scheming thief and a Mobile Phone company that just allows it to continue with no consideration how this may affect the victim! so Angry!

This type of fraud has been going on for years and O2 reckoned they had tightened up security. To be fair we haven't seen many lately but they take a hell of a time to sort out.One of our members @perksie had fraud on his account and I believe it was 6 months to fully sort out.Just a few of the threads, there are many more if you search.http://www.whywaitforever.com/letters/o2fraud.htmlhttp://community.o2.co.uk/t5/Discussions-Feedback/My-O2-account-was-hacked/td-p/209072/highlight/truehttps://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Fraud-How-can-this-happen/td-p/377498http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Fraudulent-Account/td-p/74495

Accounts being created for internet fraud.

Dear Skype Users!
The group of people using English and German languages for the creation of internet-sending-money fraud has been discovered working actively in Skype accounts. The signs of these people are constantly being renovated profiles of US Army generals and oficers, sometimes civil high-positioned representatives. They can be easily recognized with USA national flag as profile picture wallpaper, pictures in military uniforms of different army departments taken from oficial US authorities websites, slogans which use the name of God like "In God We Trust". However countries of origin for profiles are different or changing. The cheating procedure is going on as follows. They approach user's contact lists as pending request for the new users to be instructed how to move in Skype. When accepted they try to make out as much as possible about the treated person, distinguish age category and income level. Normally they choose young girls, housewives and elder women. After a couple of days they call without video, speak English with West Indian or American accent and choose the tactic according to target's age. Sometimes they offer the girl to marry himself, sometimes to receive a parcel with inheritage or a treasure. The marks how to discover the cheating offer is the amount of money value written first in numbers and immediatelly after in written letters in brackets like this: 1 000 000 $ (one million US dollars). Main point is the "client" should send out relatively small portion of money afterwards for flight to her future fiancee, for delivery of the parcel, bank deposit via special post and so on.
So, the moment such offer appears you should know what happens. I applied to Skype admin to help for elimination of these cheating schemes from the system. But without help of users who should block these people with "abuse" sign it will never be successful.
With respect and good wishes,
Elena
This post was transferred from its previous location to create its own new topic here; its subject and/or title has been edited to differentiate the post from other inquiries and to reflect the post's content.

Dear Skype users,
Here is typical application from a frauder/scammer collected from communication after he/she sends a pending request for contact:
[20:23:38] *** Gen Scot Robinson would like to add you on Skype
Enter a message to introduce yourself.
Dear trusted friend,
Season Greetings and Good Tidings to you and your Family. With due respect to you and your entire family over there, I hope it’s well with you and your family.
My names are General David Anderson a United States Army General presently serves here in Syria as the current Commander, International Security Assistance Force (ISAF) and Commander, U.S. Forces Syria.
I am in desperate need of your assistance, I have summed up courage to contact you as my Brother, Sister and a friend, I am seeking your assistance to move the sum of (USD$ 22.7 Million) Twenty Two Million Seven Hundred Thousand United States Dollars to you as far as you will assured me that my share will be safe in your care until I complete my service here in Syria. This is no stolen money and there is no danger involved.
Some money in various currencies was discovered in barrel at a farm house in the current Syrian Civil War as a result of clashes between President Bashar al-Assad's government and rebel forces who want him out or step down [Link to BBC news article - 404 error - redacted by Moderator] and it was agreed by staff Sgt. Kenneth Buff, General David Miller, and I that some part of this money be shared among us before informing anyone about the discovery, this was quite illegal thing to do but I tell you what, no compensation will make it up for the risk we have taken our lives in this hell whole of which my colleague was killed by a road side bomb last week.
The above figure was given me as my share to cancel this kind of money became a problem for me, so with the help of a British contact working here and his office enjoys some immunity I was able to move the money to a security company in the United States as a diplomatic consignment. They are waiting for me to provide the name of the end receiver who they will deliver the parcel to, as a soldier I can not present myself as the direct owner of this funds it against our code of conduct we are not allowed to do business and the US Government is planting a close watch on all military personnel that is why I need you to help me receive this funds.
The moment I get a response from you. that you are willing to help me I will forward all the details of the security company in the United States to you, so that you can contact them for immediate release, I want you to tell me how much you will accept for helping me to receive this funds.
One more passionate appeal please do not discuss this issue with anyone, and please if you don't like this mail please destroy this message as any leakage of this information will be too bad for us soldiers here in Syria, this is the other reasons I will mention later has prompted me to reach you for help, I honestly want this matter to be resolved immediately please get back asap, my only way to communicate is by email: [e-mail removed for privacy and security]
I am willing to give you 30% out of the total funds. What is your own opinion?
My private email: [e-mail removed for privacy and security]
Yours in service,
Gen Scott Robinson

I would like to inquire about thepurchase of docs to go, with my old credit card. but I cancelledit due to fraud transactions. how can I retrieve docs to go and transferred it to my new ipad? without charges.?

I would like to inquire about my purchse for docs to go last 2013, in my ipad 2, using my old credit card Citybank , I cancelled the card because of fraud transactions, How can I be able to transfer the docs to go to my new ipad 4 ? the messageis there is a billingproblem.
Please advise.

First of all, I suggest to remove the banned credit card from your account. If the banned credit card is still on the account, iTunes Store would sent a preauthorization request to the financial instute which would be declined as the credit card isn't active. To remove the credit card, please follow and choose "none":
http://support.apple.com/kb/HT1918?viewlocale=en_US
If "none" is not an option, the latest order is unpaid - maybe due to the fraud transactions. In this case you have to contact iTunes Store Support to clarify the order. If it is fraud, they can forgive the order. If the order wasn't fraud, then you have to pay first (just choose a active payment method or redeem a gift card).
iTunes Store Support contacts:
http://apple.com/support
Hope this was helpful.

How do I deal with fraud resolution on my account?

I had 3 iphone 6 phones added to my account along with various add-ons. This occurred on 03/20/2015 and the fraud dept removed the phones, but now I am showing disconnection fees for 3 phones that I never owned on my new bill. Also, there is $249.04 of equipment upgrades to those deactivated phones that I am being billed for. I have spent close to 2 hours on 03/21/2015 dealing with the "fraud dept" but I still have these fees? I called again on 03/26/2015 and spent another 45 minutes and was essentially hung up by the same "fraud dept" saying this is a data issue and not a fraud issue. All the equipment charges that are left on my bill are for the iphone 6's that I do not and have never owned. I have 2 iphone 5's and have had for about 8 months.
The disconnection fees for phones that were illegally added to my plan is a nice touch also. Fraud lady showed little concern about that and said I have to pay a disconnect fee? I guess I didn't think I needed to pay a fee for phones I never owned or authorized on my account.

Dochickey I want to apologize for the inconvenience you have endured. This is definitely not an experience we want our customers to ever have to go through. The adjustments will be made for early termination fees since those charges aren't applicable to your account. Please allow up to one billing cycle for the credits to be applied. EmmaM_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Why do the fraud dept ignore customers?

This is an ongoing saga relating to fraudulent use of my bank and EE details and the impossibilty of getting someone from the fraud dept to contact me. EE contacted me on the 6th of June to say they suspected fraudulent activity on my account. On the 19th of June my bank account was debited for £38.01 by an EE direct debit. I was unable to check my account until the 23rd of June when I notified EE (and my bank) of the fraudulent payment. They told me the Fraud Team would speak to me within 72 hours. The following day a delivery company phoned my son’s mobile to say they were unable to deliver an item of high value to an address in Birmingham which we have no connection with. I have never used my son's phone but I used to pay for it some years ago. This suggests to me that the fraudster has a connection to EE/Orange. Again I notified EE. I phoned again on the 29th of June to point out that the Fraud Team had still not been in touch and was told they would speak to me within a few days. I phoned again on the 3rd of July to register a complaint and was told I would be contacted by the Fraud Team within 7 days. I rang the Complaints department again on the 13th of July to be told for the first that the fraud dept required a recent bank statement but it wasn’t explained why no one from EE had ever asked me for one. I sent the recent statement that showed the fraudulent payment on the same day. I phoned the Complaints dept again (25th of July) but was only told that the Fraud dept were looking into it and would 'hopefully' be in touch.

Hi ,
I am very sorry you have had these problems.
This is a public forum no accounts can be accessed.
Do you have an Orange or EE account with us?
Thanks.

Verizon Cloud App Fraud

April 10, 2015
ATTN: Correspondence Team
PO Box 5029
Wallingford, CT 06492
Re: Poor Customer service and App Fraud
Dear Concerned,
I have enjoyed years of excellent services from Verizon. I am a business owner and Verizon has always dealt professionally. Accordingly, I wish to preserve our business relationship by pointing out a disturbing event. I installed Verizon Cloud on April 8 th, 2015. I was not aware that the program could update at will, and on April 10th it consumed 9 G of data within a few hours without my consent. I uninstalled the program. I then contacted James Williams and Michael Braun in order to resolve this issue. Despite 1 hour on the phone, neither could credit my account with more data and suggested I be happy with the plan I had. At that point, without my consent, Mr. Williams disconnected my account. I am a physician and over the 2 hours (6 pm to 8 pm) that I was without service, my patients were in jeapordy due to lack of access to their physician.
Sincerely,
Dr. Gerald Congdon

I am also concerned about the cancellation of your account without your knowledge, Dr. Congdon. This is not the type of behavior we want to be displayed by any of our associates. Although this is a community forum, I can't help but notice that you have this letter addressed to our Executive Relations team; was this letter sent to them already?
TamaraH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Upgrade Plan Change - Fraud Bait & Switch

Last month I decided to switch from a basic phone to a smart phone. My employer offers discounts with both Verizon and AT&T. As I was no longer under contract with Verizon, my current provider, I first called AT&T to see what kind of plans they had available. I was offered a free iphone, unlimited talk/text, and 2 gigs of data for a base price of $60, with an additional 20% employer discount. I called the Verizon customer care number (1-800-922-0204) to compare plan options and here's what happened:
5/13/14 - Spoke to Marisa, customer Care Representative
She extended the following offer - iphone 4s for .99, unlimited talk/text, 2G data for $60 base price, 20% employer discount, additional 20% loyalty discount, and waived upgrade fee. Additional costs included phone tax and shipping costs. We were cut off before finalizing the order, so we had a second conversation that same day, wherein the details of the offer were explained again... $60 base, 20% employer discount, 20% loyalty discount, waived upgrade fee.
I agreed to the plan and ordered the phone. Marisa told me she would call back once I had completed the set up of the phone to confirm changes.
I received the phone and set it up. No call from Marisa. I logged on to My Verizon to see that my old 450talk/text plan was still in place and that while my new device was listed, no plan changes had been made.
5/15/14 - I called Customer Care and asked for Marisa. I was told a rep would have to email her and have her call me. Later that day I received Marisa's call. I informed her that my plan hadn't been changed. I reiterated the plan details as she had explained them to me... unlimited talk/text, 2G data for $60, plus 20% employer, and 20% loyalty discount. She confirmed all of the details and said she would apply the changes to my account immediately. She indicated that I would be able to see details of the changes on my next bill and that she would make the new data plan retroactive to the beginning of my billing cycle to cover any data costs between my phone's initial set up and the final plan change.
6/15/14 - I received my bill where I was charged for the full amount. No 20% employer discount was listed. No 20% loyalty discount was listed. I was charged for the full upgrade fee.
6/16/14 - I called Customer Service and spoke to Michael to correct my bill. I was informed that my plan was not eligible for the employee or loyalty discounts. As this was in direct conflict with the offer I had accepted, I asked to speak to a supervisor. I was then transferred to Jessie. Jessie informed me that she would email Marisa's supervisor and ask them to contact me.
6/18/14 - After receiving no communication from Marisa, her supervisor, Jessie, or any other manager, I called customer support once again, this time speaking to Tyler. I was given the same run around and asked to speak to a supervisor once again. This time I spoke to Kaylee. Kaylee informed me that they would not honor the terms of the plan that Marisa, an authorized representative, had confirmed with me on three separate occasions, stating that Marisa had made the offer in error and that the contract I had accepted did not include these terms. She also said that because I was past the 14 day return/cancellation window, I was bound by the contract as it stood, without any additional discount. I asked to speak to her manager and she initially said I would receive a phone call within 24-48 hours. I asked for the names of people I had dealt with and the notes on my account. She refused to email a copy of the account notes or read them to me. She refused as well to give full names of anyone that I had had dealings with. When I tried to confirm when I should expect to receive a phone call, she now informed me that it would be 24-72 hours.
I was offered a plan by an authorized representative. I didn't haggle, prompt, or ask for additional discounts... I simply detailed a competitor's plan and asked if they could match it. The Verizon offer was explained in detail THREE times before I accepted. I called immediately when things didn't look correct (within the 14 day window) and was told they would be fixed. Then I was told to wait to see details on my bill, which conveniently arrived AFTER the return/cancellation window of 14 days.
This is an obvious BAIT & SWITCH and constitutes FRAUD. I will be awaiting a call from a manager. If they do not honor the plan initially offered, I have every intention of taking this matter to either arbitration or small claims court.
Sec. 238.2 Initial offer.
(a) No statement or illustration should be used in any advertisement which creates a false impression of the grade, quality, make, value, currency of model, size, color, usability, or origin of the product offered, or which may otherwise misrepresent the product in such a manner that later, on disclosure of the true facts, the purchaser may be switched from the advertised product to another.
(b) Even though the true facts are subsequently made known to the buyer, the law is violated if the first contact or interview is secured by deception. [Guide 2]
Federal Trade Commission Act
Section 5: Unfair or Deceptive Acts or Practices
Deceptive Acts or Practices
An act or practice is deceptive where
• A representation, omission, or practice misleads or is likely to mislead the consumer;
• A consumer’s interpretation of the representation, omission, or practice is considered reasonable under the circumstances; and
• The misleading representation, omission, or practice is material.

Start filing.

Fraud follow up

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