Fraud issue and customer support

I have been sent an email from Skype so say that there was fraudulent activity on my account. I then recovered the account but it says i need to contact customer support. I have tried to specifically contact customer support to sort this out, but there is absolutely no way that I can do this on Skype as they keep sending me round in circles on this site, looking at the same old issues. I follow all the help provided but it does not deal with the fact that I still cannot now use Skype and clearly need to speak to someone to sort this out.
It is very scary to get emails that say 'do not reply....you have fraud committed on your account' - how ridicolous is that? and then to have me clicking all these links around the site to hear the same problems but not get an actual solution. How can I use my account even though I have recovered it and, wisely, removed all my payment details from it?

Same thing is happening to me right now. Someone hacked my account and changed the primary email address and password on the account. Now I can't log in or reset my account. And to top it off, the only way I can "contact" customer service is to log in! I had to create a new account just to send them a message, which they responded to by giving me instructions on how to reset my password.
It seems that Skype is great with taking your money, but when you have an issue, they are nowhere to be found.

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Payment withheld and customer support unable to help

My payment for about $4,000 was withheld this month because of an outstanding $30 app ad campaign balance.
The balance exists because my bank issued me a new credit card, replacing my old credit card on file. Ok, fine, I assumed I can pay the balance and have my payment issued, right? Wrong, the problem is that there is no way to pay the balance. I was finally
able to add my new card as a payment option but even adding the new card as a payment option does nothing; the ad campaign remains unpaid and no payment can be issued.
I've created support tickets and customer support has been unable to resolve this issue, with no end in sight. What few responses I've received from customer support all read the same way: "we are investigating the issue but have no updates for you
at this time". Meanwhile I fully expect my next month's payment to be withheld as well, because the outstanding balance is still there.
Has this happened to anybody else? If so were you able to resolve this? I find it hard to believe I'm the only one who has an outstanding balance for an app ad campaign.
I am half-hoping that somebody higher up reads this who has the authority or resources to help with this. I'm amazed there is no solution for this after weeks. I am simply out of options, I have no idea what can be done about this.

Hello Nate,
You might not be able to create a new campaign in the payment failed state, but you can go to campaign creation page, add a new credit card and select the same. This will change the credit card associated with your account. If the card is good for swipe,
the account will be unblocked during the next monthly swipe cycle.
Please do so before the end of this month, so that your accounts get unblocked before the next payout cycle which is usually in the first week of every month.
If you have other feedback, please do let us know at
[email protected]
Thanks,
Vikram

4.4.4 issues on my z1 and customer support transcript

Its been a while that everyone of were facing by now well known, sound bugm delayed camera, key board issue and heating issues. I did a small chat with customer care and here is what they say.
Daniel: Hi Shiv, thank you for contacting Sony Xperia UK Chat Support. My name is Daniel, please could I take your full name and email address?
Shiv : Shivakumar. And my email I'd is
Daniel: Thank you for providing me with this information, Please could you confirm which model of phone you have and which network it is on?
Shiv : I have Xperia z1 and I am using idea network
Daniel: Thank you for providing me with this information, with regards to the query you posted do you have PC companion?
Shiv : Yes. I do
Daniel: The audio issue should be resolved in a upcoming patch.
Daniel: In the meantime I'd suggest that you try repairing the software in your handset. This can be done using the PC Companion program. You can download this here: http://www-support-downloads.sonymobile.com/Software%20Downloads/PC_Companion_2.02.015_Web.exe
Shiv : By when I can expect the audio patch coming in India. I bought this phone only 4 days back and I am very unhappy with the problems I am facing currently
Daniel: We dont have a set date as yet but details when confirmed will appear on http://www.sonymobile.com/gb/ Shiv : Or should I return this phone to the nearest service centre and go for the device replacement as it is just 4 days old?
Shiv : It was assured to me from the dealer that 7 day replacement is available for any kind of problem
Daniel: Any replacements/returns should be taken up with the retailer directly.
Daniel: Where did you buy it?
Shiv : It was from Sony dealer, pune, india
Daniel: Ok if thats the case I would try and take it up further with them regarding returns as we cant advise on retailers policies.
Shiv : But are you sure of the aforesaid problems will be resolved after the patch update
Daniel: we have been notified the audio issue should be resolved in the next update/patch Shiv : What about the heating issues and the camera issues
Daniel: We havnet been notified of these being common issues currently.
Daniel: I would try a software to see if this resolves the other issues.
Shiv : I am deeply saddened by the Sony product and the quality of software in it Shiv : I am deeply saddened by the Sony product and the quality of software in it
Daniel: Im sorry to hear that Shiv.
Daniel: Is there anything else I can help you with in the mean time?
Shiv : No. Thanks
Daniel: No problem Shiv, I would recommend clicking the ‘Email’ option on your chat screen before ending this chat. This will send a copy of our conversation to your email address also.
Daniel: Thank you for using the Sony Xperia UK Chat support, have a nice day.

Welcome to the crappy Sony support. It wont be any better than that. I went through this many times already...

Photoshop Photography Program and customer support issue

Hello,
I registered to the usual one app plan membership a couple of days ago (this is the first month). I just now noticed this great deal you are offering, Ps + Lr for 12.50eur / month and I'd like to know how can I switch to it.
I'm waiting for half an hour on the phone on your customer support line and your chat is not working either, stucked at "2 customers in line ahead of you."

Solved, after 40 minutes on hold on the phone. Luckily hangouts has a free plan, because no way I would have stayed on call for so long, from Europe. Chat is still dead in the water.

Ongoing WiFi issues and Apple Support's lack of support!

Hi All,
I bought my MacBook Air in July/August 2012 (i7, 8GB RAM, 256 GB HDD, Mountain Lion). Since the first day, I have had issues with wifi connectivity. My primary use was at the university in Australia, where I had frequent drop outs and at times no connection at all. the university does not officially support Apple products and I was stuck with Apple support asking me to check with network administrators. I was also advised to re-install the OS, reset PRAM etc with no improvements. Then I had a 4 month stint as an exchange student in an Indian university. As i was not using my laptop at the university, I couldnt monitor the WiFi connectivity in these 4 months. Once back in Australia in January 2013, the issue surfaced again. Multiple conversations with Apple Support led me to another 4 re-installations and replacing my router with an uber expensive one. The reasons given by Apple were either the router's quality or interference from other networks. The new router supported 5Ghz band and had no intereference what so ever. I started to notice that the connectivity is far better with the wifi signal showing full range, but internet does not work. All is well if I am sitting right next to the router. The minute i move 5-8 metres away, Internet becomes super slow (from 12-14 Mbps to 1-2 Mbps on speedtest.net) and eventually does not load. At the same time, all other devices, including my iphone 5, ipad 2, ipad mini and other PCs in the apartment works perfectly fine.
On speaking to Apple Support, i was asked to conduct SNR checks and found out that the SNR readings fluctuate like ****. From 1-2 to 25-30. The Signal strength on my MacBook Air stays at -75dB to -65 dB. Armed with this info, the Airport card was replaced. But the issue still persists. The MacBook Air is presently at Apple waiting to get its display (antennas are embedded here) replaced. But I have lost total confidence in Apple. Is there anyone who had similar issues and found a stable solution? Other symptoms which may be connected are Mail becoming nonresposive intermitently, Power Nap function not working, battery life never more than 4 hours.
Apple Support has been appalling in a very courteous manner. Even though the commincation and care they took to talk to me, the issue hasnt been solved and its been 11 months!!
Any comments, advices and support will be appreciated.
Thank You!

I am sorry, maybe my comment was vague. I am an engineer too albiet in the medical devices sector. Problem for me is that, I have been talking to Apple for about 11 months now. If you know where I live and how far the Apple Store is, you'd understand my frustration. I have been accomodating so far and do love the customer service experience I get from Apple. I am a proud owner of 2 iPads, an iPad mini, an iPod classic, an iPod Touch, an iPhone 4 and an iPhone 5 besides the MacBook Air. They are the most courteous and receptive Customer Service Reps out there. But all the courtesy does not hide the fact that my MBA is 11 months old and still having an issue starting 11 monthds ago. I had taken this machine to the stores numerous times. With the last week, i was getting to a point where I felt I have done enough to try everything except replacement of the machine to try fixing this issue. But now, Apple wont play ball. the rep said, i quote "your machine is almost a year old and you cant expect Apple to replace it". they have support call documents to prove that i have been talking to them about the issue since 11 months and to top it all, I have also purchased the $279 extended warranty. At the time of purchase the rep promised me that 'I would be send a box containing a loan machine while yours can be sent to us and fixed'. if you go through my posts here in mac forum, I had raised the issue here as well.
Now coming to the question, I have exhausted my options with Apple support and wanted to know if anyone else had the same issue and found a fix. With that maybe i can stop pulling my hair apart - realistically, stop myself from making another long trip to the Apple Store.

How to escalate issue if Customer Support refuses to perform iPod nano replacement?

How can I escalate a Customer Support issue?
I got a 1st gen iPod nano (bought it when it came out) which is eligible for the replacement program. The Apple site form told me that the device's serial has already been part of the replacement program, and if this shouldn't be correct, I should contact Customer Support.
I did so, spend an hour on the phone while they checked the issue, and they encountered the same: For some reason, the serial had already been marked as "replaced" in the Apple database. The CS agent promised me to check with the higher-ups and get back to me. After about ten days he sent me an email that despite several attempts he wasn't able to resolve the issue. I sent an email back, stating my displeasure, and asking for a way to escalate my request - no more reply.
Is there a way to escalate CS issues - the only contact Apple gives is CS itself. What about a mail adress where I could sent a letter or similar?
I live in Germany.
Many thanks.

Hello yogzotot,
I agree with deggie, when you call Apple ask to speak with a Sr. Apple advisor. They would be able to work with you on your case.
Things do take time. I wouldn't expect a quick resolution, but at least you would get your concerns documented and you would get the ball rolling. It would be the only way to get something done.
Cordially,
~Julian

Account theft, and customer support is useless

About a month ago my Skype account has been used to send about 10 dollars worth of texts to different Chinese numbers (I only had that much credit left on my Skype). Personally I can miss the 10 bucks, but I was very shocked that the customer support does virtually nothing to help anyone in my situation: I contacted them, they limited my account access, then I had to go trough a couple steps to enable full access to my account again. That cycle literally does nothing. Like I said I can miss 10 dollars, but had it been more money left on my account I would be very disappointed with the limited amount of customer care. And I don't think I'll get any more skype credit. Anyone else who's faced similar incidents?

what exactly does the customer support say or require you to do?
IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES
SEE MORE TIPS, TRICKS, TUTORIALS AND UPDATES in
| skypefordummies.blogspot.com |

Skype account suspended and customer support will ...

My Skype account was suspended by MS without any reason, I am 100% sure I have not violated any terms and conditions or even done anything out of the ordinary with my Skype accout.
I have contacted customer support on multiple occations and they keep telling me to fill out the account recovery form. Every time I do this they email me back saying to fill out the account recovery form if I want to recover my account, so I am stuck in an infinite loop. The customer service representatives don't even seem to be real humans as they just give a canned reply and don't tell me how to fix this issue. There is no phone number to talk to a real human being so I am now stuck without access to my account and Skype has stolen my money since there was credit on the account.
I will never purchase another Microsoft product again if this is how Microsoft treats their customers, I already own both Mac and PCs and I will simply use Mac from now on. Apple would never treat their customers with such distain.
Microsoft, time to own up to your massive failing in this matter and resolve the issue.
The service request number is SRX1267148237ID.

what exactly does the customer support say or require you to do?
IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES
SEE MORE TIPS, TRICKS, TUTORIALS AND UPDATES in
| skypefordummies.blogspot.com |

Adobe photoshop clipboard and customer support.

What does this error message mean and how do I deal with it?
“Could not import the clipboard because an unexpected end-of-file was encountered”
Also, why when adobe customer support gives you space to submit a question and you type in your question and submit it, does it bring you to this page where you have to retype your question? Why isn't Adobe customer support more user friendly??

Hi Barb. Thanks for replying. I suspected I was in a customer forum, even though I was searching for Adobe support and everything I read on page I looked at gave me the impression I was contacting the company. I am using Adobe Photoshop Elements 6, and every so often I get these weird error messages that I don't understand. Using the Photoshop "help" link in the program is pointless. If you try the search engine, you can't even get anything to come up by searching things like "scratch discs" or "clipboard". I have tried to copy and paste from other images I have opened and that still works, but I still cannot import my captions. And I don't know how to clear the clipboard or even how to access it. I finally shut down the program, uninstalled it and reinstalled it and started over. It was the only way I could figure out to get things working again. Thanks for your help.

Internet connection issues and Horrible support

I have been using Verizon FIOS at work, home and recommened to all of my clients and friends. Had been using FIOS since it's available to me 6 years ago. It has been great, but I had a huge disappointment and horrible experience today.
The home FIOS line had been having issues for the past week and half, almost everyday, it will have certain downtime, the ping time will go up to 6000+ ms, the download speed will be around 50K! I picked up the phone called Verizon for help, after 40 minutes of hold, this engineer (Level 2 according to himself) Joe, asked me a bunch of questions and basically refused to help, because he said there's nothing to help and NOTHING he could do from his end. He wanted me to run computer optimizer and not to use WIFI.
We certainly have an issue, and the issue comes and go, it looks like Verizon support or this enigeer "Joe" thinks that I am lying and want to spend an hour of my weekend time to report a false problem.
How do I file an complain about an engineer? (He told me i cannot escalate and cannot talk to anyone else).

Your issue has been escalated to a Verizon agent. Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board. you will find a link to the private board where you and the agent may exchange information.
To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution.

Problem with headphone jack on zen micro and customer support hel

I have had a zen micro for about a month now and i am very pleased with my purchase. BUT a few days ago the sound suddenly changed whilst i was listening to it. i found out it was a faulty headphone jack. i emailed customer support to arrange a replacement and the replied asking to send back information about my player then they would send me a returns number.i did that and im still waiting for the returns number 3 days later!
i was wondering if anyone else is experienceing the same problem as me and how long it takes for customer support to send you a returns number?
im afraid i will eventualy get a relpacement and the same thing will happen again. anyone got any advice on how to avoid the problem?Message Edited by alexkelly on 02-02-2005 09:0 PM

This happened to me as well after about a week. Like most portable devices I think the headphone jack is one of the weak points and can be easily jarred from its solder joints. I am taking extra care with the replacement Creative sent and I expect that it will not happen again.
As far as getting the replacement, I would recommend calling Customer Support directly and explain what the problem is and they should give you an RMA over the phone. Be sure to have the player in front of you as they will need the serial number that is on it. I was very impressed with the speed of service as well. I called them Monday morning, sent my Micro back after the phone call (I used Priority Insured Mail, be sure to insure it whatever you use) and they sent me a replacement that arri'ved the following Tuesday, just 8 days which I have only had one other company beat as far as service ever. Also be sure to backup everything on your Micro before sending it as you will probably not receive the same one back and I believe they format them on the way in the door for various reasons. Also they will tell you only send the the player back, keep all the accessories as you will only get a player sent back to you. Good luck!

Faulty mp3 player and customer support page does not w

I sumitted my problem online to the customer support but when I hit the submit button I get redirected from http://us.creative.com/support/contact/emailform.asp to a non-working URL http://dmzrespapp.europe.creative.com/kana/FRH
I do not get an e-mail confirmation either. But maybe you can also help with my problem below
I have an Creative Micro Zen mp3 player
When I start or reboot the mp3 player it hangs at the 'CREATIVE' logo and stops responding. This started 3 weeks ago.
I followed the steps below as suggested by Creative's knowledge base:.) Clean up2.) Format3.) Reload Firmware4.) Reboot
At each of these steps the player does not hang (I can hear the sound feedback when I touch the control buttons), but I stays there for hours saying i.e. 'Cleaning up', 'Erasing Firmware'

After I have read the FAQ I came across this last resort, tried it, and succeeded. Now it works again
http://www.nomadness.net/modules.php...ukebox+Zen#209
My Zen won't startup, what do I do?
align=justify>If your Zen won't startup the first thing to try is see if you can access the Maintenance Menu (click here for the procedure) and run a disk cleanup. If this fails, or if you are getting the "hard dri've error" message on startup, listen closely to the Zen when it starts up. If you can hear the hard dri've repeatedly clicking at the end of the start up chances are the heads or related mechanics are jammed in some way. <B>At your own risk</B> you can try and free this by firstly powering the player down, then giving it a hard slap on the side. An alternati've and less drastic approach is to hold it in your outstretched arm with the screen towards you and twist your wrist back and forth as quickly as you can. This might indicate a problem with the player, so you may want to seek getting your player replaced/repaired anyway, especially if this happens more than once. Also if this procedure doesn't help you will also have to look at getting the player repaired, or if out of warranty you can try repairing the hard disk yourself. See the Articles section for guides on upgrading. Note that you <B>should not hit your player</B> in any other circumstance as you could damage the hard disk. Hard disks make clicking noises in normal operation.

Security question and customer support fail

I just recently got a new number and went from an iPhone 4 to an IPhone 5C and don't get me wrong I love the phone entirely but, I tried going to the iTunes Store to download music and it won't let me. I used the correct Apple ID and password but it insists I use my security questions. Which I no longer know the answers to. So I figured how hard can it be to fix this. A lot freaking harder than I thought. I went to customer support and it said it would call me and assist. It never did. I "scheduled a call" several times. I waited for hours looking at my phone waiting just to not receive one. All I freaking want is new music on my phone and apparently the only way I can do that is with the answers to these stupid security questions. Someone help!

Read this about how to change the security questions: http://support.apple.com/kb/HT5312
If you can't use these procedures because you don't have a rescue email address you will have to contact Apple. See http://support.apple.com/kb/HT5699
You can also call your country number from http://support.apple.com/kb/HE57 and ask to speak with Account Security.
You can also go to the ExpressLane at https://expresslane.apple.com and then iTunes > iTunes Store > Password and Security Questions and fill out the form.

Fraud on my account and customer support is useles...

I have been using Skype for several years but rarely use it to make calls. I loaded money onto the account last summer and was shortly hacked. Someone made hundreds of calls to Austria over the course of a few minutes. My account was suspended by Skype as a precaution and I was prompted to change my security settings etc. Then comes the tricky part. Although Skype was aware that the activity was highly suspicious, it took no action to remedy it automatically. I then filled out that stupid form Online and filled in the security questions to the best of my knowledge. I do not remember the month or year I signed up as I have a life and I also delete old emails. It was some time in 2010 maybe 2009. I have filled in this form several times. I just want the money refunded but since there is no one to speak to in order to verify this account. I've been informed that there is nothing that Skype can do which doesn't make sense since I also saw two auto recharges on my account in the past month that were refunded when I included them in the same complaint addressing the fraud.. It's frustrating as someone used money in my account and now Skype has made it impossible to fix the problem. I have been dealing with this for a while now. Are there any suggestions to remedy this?

Same thing is happening to me right now. Someone hacked my account and changed the primary email address and password on the account. Now I can't log in or reset my account. And to top it off, the only way I can "contact" customer service is to log in! I had to create a new account just to send them a message, which they responded to by giving me instructions on how to reset my password.
It seems that Skype is great with taking your money, but when you have an issue, they are nowhere to be found.

Combo of T61 and customer support problems

My main problem is that my T61 freezes up. It came with a 2 gig ram, sbbb Intel core 2 duo t7500 processor, 1 gig turbo memory window's ultimate 32 bit os and an 80 gig hard drive. This problem has been going on intermittently (odd) since I received the laptop brand new. I may or may not be able to move the cursor over the screen when it is frozen. It does not high light anything, control-alt-delete does not work, nothing responds. I have to manually hold down the power button to turn the system off.
The different things it has done, and not all during the same occurrence: blue screen with white writing, black screen with white writing, black screen oxc 000000f-selected entry could not be loaded because application is missing or corrupt, the memory was dumped (I had used rescue and recovery backup disks then because I did not know if something was corrupt in the original software that came loaded on it), sometimes it checks the c-drive after being manually shut down, sometimes it does not, problem with window's registry (only did that maybe twice), and corrected master file table, corrected bit map (after checking c). Sometimes it freezes and gives no error messages during restart. I do not have anything loaded on this system that is not compatible with vista nor anything that exceeds the ram.
When I had to use my rescue and recovery disks because everything crashed, I called tech support. They told me I needed to update my drivers-especially my video driver. I tried to tell them that I had been going to the lenovo website for driver updates, using pc doc, updating bios, doing a registry cleanup, defraging the hd, and of course window's updates. So he gave me a link on lenovo's website for another update. During that call, I told the guy that the recovery disks that came with the laptop loaded XP on my system. He sent me out vista recovery disks-vista business, not ultimate, and it was freezing up on vista and xp-no matter what program I was using. The next time I called, lenovo had my computer shipped back and replaced the corrupt 2 gig ram. It came back with the same software it left with, so I know my hard drive had not been wiped. On the third call I was told to update my drivers, check the hard drive using bios, that it was my web browser, remove the battery.... By this time I was wondering about technical service which leads me to my other issue.
I called the month after my warranty ran out, because I thought I had an established history of problems with this $1600+ laptop that has not worked right, and I was told that the warranty had run out, they would not honor it, records after 30 days were wiped-so there went my established history. Now someone please tell me why a computer company would not keep records of customers warranty work requests? Especially during the warranty period. I was then given the number to out of warranty claims who told me it was out of warranty (duh) and she gave me the number to entitlement. They called me the next day, which was nice but unfortunately I was not expecting their call and did not have all my info available. Entitlement told me that someone from tech support would call me within the hour. My computer proceeded to freeze up-so I left it frozen while waiting for tech support to call. They did not so I called them, was told my warranty was out of date and I was transferred to another number. Now this entire time I had been polite in my requests and conversations, my family had even alerted them to a billing error that would have caused another customer some problems. The tech I was transferred to was extremely rude the entire time. I was not given the opportunity to explain my situation-which was what entitlement said the call would be about. I requested mediation, he told me someone would call me within two days, then he proceeded to hang up on me. No one has called.
I would appreciate some assistance, in my computer problems and how to get in touch with the right person about customer service. Thank you.

obviously you have suffered a lot with the laptop os not working properly, have you tried to disable the turbo memory, sometimes that cause alot of trouble.
Regards,
Jin Li
May this year, be the year of 'DO'!
I am a volunteer, and not a paid staff of Lenovo or Microsoft

Fraud issue and customer support

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