Account theft, and customer support is useless

About a month ago my Skype account has been used to send about 10 dollars worth of texts to different Chinese numbers (I only had that much credit left on my Skype). Personally I can miss the 10 bucks, but I was very shocked that the customer support does virtually nothing to help anyone in my situation: I contacted them, they limited my account access, then I had to go trough a couple steps to enable full access to my account again. That cycle literally does nothing. Like I said I can miss 10 dollars, but had it been more money left on my account I would be very disappointed with the limited amount of customer care. And I don't think I'll get any more skype credit. Anyone else who's faced similar incidents?

what exactly does the customer support say or require you to do?
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ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES
SEE MORE TIPS, TRICKS, TUTORIALS AND UPDATES in
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Skype account suspended and customer support will ...

My Skype account was suspended by MS without any reason, I am 100% sure I have not violated any terms and conditions or even done anything out of the ordinary with my Skype accout.
I have contacted customer support on multiple occations and they keep telling me to fill out the account recovery form. Every time I do this they email me back saying to fill out the account recovery form if I want to recover my account, so I am stuck in an infinite loop. The customer service representatives don't even seem to be real humans as they just give a canned reply and don't tell me how to fix this issue. There is no phone number to talk to a real human being so I am now stuck without access to my account and Skype has stolen my money since there was credit on the account.
I will never purchase another Microsoft product again if this is how Microsoft treats their customers, I already own both Mac and PCs and I will simply use Mac from now on. Apple would never treat their customers with such distain.
Microsoft, time to own up to your massive failing in this matter and resolve the issue.
The service request number is SRX1267148237ID.

what exactly does the customer support say or require you to do?
IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES
SEE MORE TIPS, TRICKS, TUTORIALS AND UPDATES in
| skypefordummies.blogspot.com |

Payment withheld and customer support unable to help

My payment for about $4,000 was withheld this month because of an outstanding $30 app ad campaign balance.
The balance exists because my bank issued me a new credit card, replacing my old credit card on file. Ok, fine, I assumed I can pay the balance and have my payment issued, right? Wrong, the problem is that there is no way to pay the balance. I was finally
able to add my new card as a payment option but even adding the new card as a payment option does nothing; the ad campaign remains unpaid and no payment can be issued.
I've created support tickets and customer support has been unable to resolve this issue, with no end in sight. What few responses I've received from customer support all read the same way: "we are investigating the issue but have no updates for you
at this time". Meanwhile I fully expect my next month's payment to be withheld as well, because the outstanding balance is still there.
Has this happened to anybody else? If so were you able to resolve this? I find it hard to believe I'm the only one who has an outstanding balance for an app ad campaign.
I am half-hoping that somebody higher up reads this who has the authority or resources to help with this. I'm amazed there is no solution for this after weeks. I am simply out of options, I have no idea what can be done about this.

Hello Nate,
You might not be able to create a new campaign in the payment failed state, but you can go to campaign creation page, add a new credit card and select the same. This will change the credit card associated with your account. If the card is good for swipe,
the account will be unblocked during the next monthly swipe cycle.
Please do so before the end of this month, so that your accounts get unblocked before the next payout cycle which is usually in the first week of every month.
If you have other feedback, please do let us know at
[email protected]
Thanks,
Vikram

Fraud on my account and customer support is useles...

I have been using Skype for several years but rarely use it to make calls. I loaded money onto the account last summer and was shortly hacked. Someone made hundreds of calls to Austria over the course of a few minutes. My account was suspended by Skype as a precaution and I was prompted to change my security settings etc. Then comes the tricky part. Although Skype was aware that the activity was highly suspicious, it took no action to remedy it automatically. I then filled out that stupid form Online and filled in the security questions to the best of my knowledge. I do not remember the month or year I signed up as I have a life and I also delete old emails. It was some time in 2010 maybe 2009. I have filled in this form several times. I just want the money refunded but since there is no one to speak to in order to verify this account. I've been informed that there is nothing that Skype can do which doesn't make sense since I also saw two auto recharges on my account in the past month that were refunded when I included them in the same complaint addressing the fraud.. It's frustrating as someone used money in my account and now Skype has made it impossible to fix the problem. I have been dealing with this for a while now. Are there any suggestions to remedy this?

Same thing is happening to me right now. Someone hacked my account and changed the primary email address and password on the account. Now I can't log in or reset my account. And to top it off, the only way I can "contact" customer service is to log in! I had to create a new account just to send them a message, which they responded to by giving me instructions on how to reset my password.
It seems that Skype is great with taking your money, but when you have an issue, they are nowhere to be found.

Security question and customer support fail

I just recently got a new number and went from an iPhone 4 to an IPhone 5C and don't get me wrong I love the phone entirely but, I tried going to the iTunes Store to download music and it won't let me. I used the correct Apple ID and password but it insists I use my security questions. Which I no longer know the answers to. So I figured how hard can it be to fix this. A lot freaking harder than I thought. I went to customer support and it said it would call me and assist. It never did. I "scheduled a call" several times. I waited for hours looking at my phone waiting just to not receive one. All I freaking want is new music on my phone and apparently the only way I can do that is with the answers to these stupid security questions. Someone help!

Read this about how to change the security questions: http://support.apple.com/kb/HT5312
If you can't use these procedures because you don't have a rescue email address you will have to contact Apple. See http://support.apple.com/kb/HT5699
You can also call your country number from http://support.apple.com/kb/HE57 and ask to speak with Account Security.
You can also go to the ExpressLane at https://expresslane.apple.com and then iTunes > iTunes Store > Password and Security Questions and fill out the form.

Fraud issue and customer support

I have been sent an email from Skype so say that there was fraudulent activity on my account. I then recovered the account but it says i need to contact customer support. I have tried to specifically contact customer support to sort this out, but there is absolutely no way that I can do this on Skype as they keep sending me round in circles on this site, looking at the same old issues. I follow all the help provided but it does not deal with the fact that I still cannot now use Skype and clearly need to speak to someone to sort this out.
It is very scary to get emails that say 'do not reply....you have fraud committed on your account' - how ridicolous is that? and then to have me clicking all these links around the site to hear the same problems but not get an actual solution. How can I use my account even though I have recovered it and, wisely, removed all my payment details from it?

Same thing is happening to me right now. Someone hacked my account and changed the primary email address and password on the account. Now I can't log in or reset my account. And to top it off, the only way I can "contact" customer service is to log in! I had to create a new account just to send them a message, which they responded to by giving me instructions on how to reset my password.
It seems that Skype is great with taking your money, but when you have an issue, they are nowhere to be found.

Adobe photoshop clipboard and customer support.

What does this error message mean and how do I deal with it?
“Could not import the clipboard because an unexpected end-of-file was encountered”
Also, why when adobe customer support gives you space to submit a question and you type in your question and submit it, does it bring you to this page where you have to retype your question? Why isn't Adobe customer support more user friendly??

Hi Barb. Thanks for replying. I suspected I was in a customer forum, even though I was searching for Adobe support and everything I read on page I looked at gave me the impression I was contacting the company. I am using Adobe Photoshop Elements 6, and every so often I get these weird error messages that I don't understand. Using the Photoshop "help" link in the program is pointless. If you try the search engine, you can't even get anything to come up by searching things like "scratch discs" or "clipboard". I have tried to copy and paste from other images I have opened and that still works, but I still cannot import my captions. And I don't know how to clear the clipboard or even how to access it. I finally shut down the program, uninstalled it and reinstalled it and started over. It was the only way I could figure out to get things working again. Thanks for your help.

Photoshop Photography Program and customer support issue

Hello,
I registered to the usual one app plan membership a couple of days ago (this is the first month). I just now noticed this great deal you are offering, Ps + Lr for 12.50eur / month and I'd like to know how can I switch to it.
I'm waiting for half an hour on the phone on your customer support line and your chat is not working either, stucked at "2 customers in line ahead of you."

Solved, after 40 minutes on hold on the phone. Luckily hangouts has a free plan, because no way I would have stayed on call for so long, from Europe. Chat is still dead in the water.

Problem with headphone jack on zen micro and customer support hel

I have had a zen micro for about a month now and i am very pleased with my purchase. BUT a few days ago the sound suddenly changed whilst i was listening to it. i found out it was a faulty headphone jack. i emailed customer support to arrange a replacement and the replied asking to send back information about my player then they would send me a returns number.i did that and im still waiting for the returns number 3 days later!
i was wondering if anyone else is experienceing the same problem as me and how long it takes for customer support to send you a returns number?
im afraid i will eventualy get a relpacement and the same thing will happen again. anyone got any advice on how to avoid the problem?Message Edited by alexkelly on 02-02-2005 09:0 PM

This happened to me as well after about a week. Like most portable devices I think the headphone jack is one of the weak points and can be easily jarred from its solder joints. I am taking extra care with the replacement Creative sent and I expect that it will not happen again.
As far as getting the replacement, I would recommend calling Customer Support directly and explain what the problem is and they should give you an RMA over the phone. Be sure to have the player in front of you as they will need the serial number that is on it. I was very impressed with the speed of service as well. I called them Monday morning, sent my Micro back after the phone call (I used Priority Insured Mail, be sure to insure it whatever you use) and they sent me a replacement that arri'ved the following Tuesday, just 8 days which I have only had one other company beat as far as service ever. Also be sure to backup everything on your Micro before sending it as you will probably not receive the same one back and I believe they format them on the way in the door for various reasons. Also they will tell you only send the the player back, keep all the accessories as you will only get a player sent back to you. Good luck!

Faulty mp3 player and customer support page does not w

I sumitted my problem online to the customer support but when I hit the submit button I get redirected from http://us.creative.com/support/contact/emailform.asp to a non-working URL http://dmzrespapp.europe.creative.com/kana/FRH
I do not get an e-mail confirmation either. But maybe you can also help with my problem below
I have an Creative Micro Zen mp3 player
When I start or reboot the mp3 player it hangs at the 'CREATIVE' logo and stops responding. This started 3 weeks ago.
I followed the steps below as suggested by Creative's knowledge base:.) Clean up2.) Format3.) Reload Firmware4.) Reboot
At each of these steps the player does not hang (I can hear the sound feedback when I touch the control buttons), but I stays there for hours saying i.e. 'Cleaning up', 'Erasing Firmware'

After I have read the FAQ I came across this last resort, tried it, and succeeded. Now it works again
http://www.nomadness.net/modules.php...ukebox+Zen#209
My Zen won't startup, what do I do?
align=justify>If your Zen won't startup the first thing to try is see if you can access the Maintenance Menu (click here for the procedure) and run a disk cleanup. If this fails, or if you are getting the "hard dri've error" message on startup, listen closely to the Zen when it starts up. If you can hear the hard dri've repeatedly clicking at the end of the start up chances are the heads or related mechanics are jammed in some way. <B>At your own risk</B> you can try and free this by firstly powering the player down, then giving it a hard slap on the side. An alternati've and less drastic approach is to hold it in your outstretched arm with the screen towards you and twist your wrist back and forth as quickly as you can. This might indicate a problem with the player, so you may want to seek getting your player replaced/repaired anyway, especially if this happens more than once. Also if this procedure doesn't help you will also have to look at getting the player repaired, or if out of warranty you can try repairing the hard disk yourself. See the Articles section for guides on upgrading. Note that you <B>should not hit your player</B> in any other circumstance as you could damage the hard disk. Hard disks make clicking noises in normal operation.

Pathetic technical and customer support

09/07/10 I report line dead and 13/07/10 I have voice but no broadband. I call the help line and report all the tests I have run. Result : I'm sent a new modem and told to wait for a call back on Friday 16th. No Call back.
I set up the modem direct to the Master Socket including new filters and try with no other kit attached to internal wiring....Result : still no broadband. (PC shows connection to the hub is fine.)
Sat 17th report the failure to call back and continuing fault and an engineer visit is arranged for Thursday. I get a phone call at work from the engineer who hasn't visited my house but has checked the line ....surprise surprise it works ..I know it works I called the fault in on the landline. I'm told to get a broadband engineer. So I spend the afternoon speaking to 3 different departments. Eventually I'm told a Broadband Engineer will check the service from the exchange and ring me next day before 12.
Today Friday 23rd I get another call from another non-broadband engineer he has checked my line and theres no fault...well no sheisse Sherlock...he says he will request a broadband engineer. I ring the network line with the pin given me by some guy on the broadband line and they are now going to get someone else to ring me back.
This is driving me insane.
No fault...BT Van down the end of my lane.....line dies.....world of pain .
The tech support staff don't give a stuff about this they're just bouncing these calls every day. The engineers don't care they just want to write the job off as quick as poss then take as long as they can to close it off.
I have to work with BT in mobile comms and the only consolation is they treat their massive commercial customers with the same contempt that they use on their private customers.
If I had a choice i'd make it but this is essentially a monopoly.

Hi DOCD
Welcome to the forums, sorry to hear about the problems you have been having.
Drop me an email to [email protected] with your account number and a link to this thread and I can have this looked into for you.
Cheers
Stuart
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Skype account deletion and no support available.

Hi, i am trying to delete skype account, i have filled up dummy texts in my profile as shown in the support page of how to delete account.and the answer tell me to contact skype support for further actions, but there are only two options on support page, "skype community" and "chat". Community shows me the same procedure and when i open chat, no one from skype comes online to chat, when i try to text in chat, it says You are not currently in a chat session. I tried 4 times and I waited for 15 minutes everytime but no one comes online. Can anyone tell me the exact way to contact skype for account deletion?

Hi, Pistachioqwerty and Mitaveliki,
I am sorry to read of your experiences in contacting Skype Customer Service. Please post back with the details of which web browsers you used in your attempts to contact Customer Service as well as which mobile device or computer you used and its operating system. More importantly, please indicate the steps you took (what you clicked on, exactly) and at which point in the process your progress was halted.
If you can provide screen shots, particularly if error messages are displayed, that would be most helpful. Please ensure no personally identifiable information is revealed when you upload your screen shots here.
Thank you in advance,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

License Transfer and Customer Support Nightmare - Please help.

I have purchased a copy of Creative Suite and am trying to get the license transferred.
I have been promised 3 times now via live chat that it will go through yet obstacles keep popping up.
Initially the case was closed so I was unable to upload my recipient end of the transaction. Then I was told it was re-opened but that that the current license holder had to upload both forms.
I have kept all of the chat transcripts so this is what was said:
"******you have to contact ****** and mail your form to him and he will attach the form containing your details . And then we will be able to authenticate that and then transfer the details."
He has done so and has now been sent the following email (all names and case numbers removed)
Adobe Case Update
Your Adobe ID*******
Your Case Number:******
Case Description:Transfer of license
Hello ******
Thank you for contacting Adobe.
We understand that you wish to transfer an Adobe license to a different user. We　have received the Transfer of License form that you have submitted. We appreciate for taking your time to attach the required document. However, we regret to inform you that, we are unable to process further with the transfer of license, since there is no case created and Transfer of license form submitted by the recepient under his account. Please be informed that in order to transfer an Adobe license the Transferor and Recepient needs to be submit the TOL form from their own Adobe account. The Transferor cannot submit both the document.
Please refer the below given link for more information on Transfer of License.
URL: http://helpx.adobe.com/x-productkb/policy-pricing/transfer-product-license.html
For more information on Adobe products or services, visit us at www.adobe.com. For Adobe Support contact information, visit www.adobe.com/support/contact
Please let us know if you have any questions or concerns. Your identification number is *******
This email is in response to support case #********* submitted by********
To respond to this update or review your case history, log in to the Adobe Support Portal online and look for your case number in the "recent activity" section. Should you need to send us additional information, you can do so by opening the case and submitting your update.
If you have difficulties logging in, consult the Adobe ID and Membership FAQ.
Thank you,
Adobe Customer Care"
It turns out that a completely new case number has been assigned when I was told it hadn't.and that, as I initially thought, I need to send them my form as the recipient but am unable to do so because the case is not listed on my Support Portal case list.
Can somebody PLEASE tell me how to make sure that Adobe have both forms attached to the same case No. so that this issue can be resolved. It is becoming a little Kafkaesque.
Many Thanks,
Gregor Samsa

After another hour I found how to chat to an actual person.
So if anyone wants to avoid the circles try here:
Adobe ID, sign-in, and account help

Getting sales region using accounting document and customer no

Hi Forum
I am facing problem in getting exact Sales region for a customer , for which there is accounting document in BSID table.
Actually i am using BSID table for open item against a customer.
Now i also wants the region for which that entry has been done.
Now i am getting region from KNVV table for a customer, but there are multiple record for the same customer.
Now i need to get the exact region for which there is entry in BSID table.
Regards
Sukhi

I just want to know when we done PGI against sales order it genetrate an acconting document .
Can any one tell me in which fi and sd tables this entry filled.

Combo of T61 and customer support problems

My main problem is that my T61 freezes up. It came with a 2 gig ram, sbbb Intel core 2 duo t7500 processor, 1 gig turbo memory window's ultimate 32 bit os and an 80 gig hard drive. This problem has been going on intermittently (odd) since I received the laptop brand new. I may or may not be able to move the cursor over the screen when it is frozen. It does not high light anything, control-alt-delete does not work, nothing responds. I have to manually hold down the power button to turn the system off.
The different things it has done, and not all during the same occurrence: blue screen with white writing, black screen with white writing, black screen oxc 000000f-selected entry could not be loaded because application is missing or corrupt, the memory was dumped (I had used rescue and recovery backup disks then because I did not know if something was corrupt in the original software that came loaded on it), sometimes it checks the c-drive after being manually shut down, sometimes it does not, problem with window's registry (only did that maybe twice), and corrected master file table, corrected bit map (after checking c). Sometimes it freezes and gives no error messages during restart. I do not have anything loaded on this system that is not compatible with vista nor anything that exceeds the ram.
When I had to use my rescue and recovery disks because everything crashed, I called tech support. They told me I needed to update my drivers-especially my video driver. I tried to tell them that I had been going to the lenovo website for driver updates, using pc doc, updating bios, doing a registry cleanup, defraging the hd, and of course window's updates. So he gave me a link on lenovo's website for another update. During that call, I told the guy that the recovery disks that came with the laptop loaded XP on my system. He sent me out vista recovery disks-vista business, not ultimate, and it was freezing up on vista and xp-no matter what program I was using. The next time I called, lenovo had my computer shipped back and replaced the corrupt 2 gig ram. It came back with the same software it left with, so I know my hard drive had not been wiped. On the third call I was told to update my drivers, check the hard drive using bios, that it was my web browser, remove the battery.... By this time I was wondering about technical service which leads me to my other issue.
I called the month after my warranty ran out, because I thought I had an established history of problems with this $1600+ laptop that has not worked right, and I was told that the warranty had run out, they would not honor it, records after 30 days were wiped-so there went my established history. Now someone please tell me why a computer company would not keep records of customers warranty work requests? Especially during the warranty period. I was then given the number to out of warranty claims who told me it was out of warranty (duh) and she gave me the number to entitlement. They called me the next day, which was nice but unfortunately I was not expecting their call and did not have all my info available. Entitlement told me that someone from tech support would call me within the hour. My computer proceeded to freeze up-so I left it frozen while waiting for tech support to call. They did not so I called them, was told my warranty was out of date and I was transferred to another number. Now this entire time I had been polite in my requests and conversations, my family had even alerted them to a billing error that would have caused another customer some problems. The tech I was transferred to was extremely rude the entire time. I was not given the opportunity to explain my situation-which was what entitlement said the call would be about. I requested mediation, he told me someone would call me within two days, then he proceeded to hang up on me. No one has called.
I would appreciate some assistance, in my computer problems and how to get in touch with the right person about customer service. Thank you.

obviously you have suffered a lot with the laptop os not working properly, have you tried to disable the turbo memory, sometimes that cause alot of trouble.
Regards,
Jin Li
May this year, be the year of 'DO'!
I am a volunteer, and not a paid staff of Lenovo or Microsoft

Account theft, and customer support is useless

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