Fraudulent billing

Hi. I use skype to chat with people or make video calls. Neither of these require payment. I do not use anything skype offers that would require payment. And yet, I have over a hundred dollars in sporadic charges of 10 dollars each from Skype. Since a company as big as Skype doesn't even have a simple telephone service, I had to resort to e-mailing them, then get someone to chat with me about the issue. I was told that this was a fraudulent charge and needed to contact my bank. Had someone even used Skype's services, there is no rate that could precisely charge 10 dollars over an inconsistent span that ranges from 3 days, to 3 weeks in intervals. So i'm being told by Skype that their company fraudulently billed my card, and yet they are not taking any actions toward redeeming me of the charges their company has made. This is theft and if I do not have this solved by the end of the week, I will take legal action.

Hello,
your financial institution is required to deal with any fraudulent transactions made with your card, please therefore contact them directly.
https://support.skype.com/en/faq/FA10384/Why-has-my-credit-debit-card-been-charged-by-Skype-when-I-h...

Similar Messages

Very concerned over fraudulent billing on Skype Wi...

I would like to ask the community whether it is possible to bill as follows or whether it is fraudulent.
The chat help person informed me that it is never to possible to refund WiFi as for some reason Skype WiFi is built to never allow refunds (as it is considered always correct). I was also refused the chance to speak to a manager.
Below however I have evidence that I was simulatenously charged for half and hour starting at 13:00 and for a minute starting at 13:02.
DATE, TIME ITEM TYPE RATE USED AMOUNT *
Feb 06 13:02
<personal details removed>
Skype WiFi
£0.110
00:01:05
£0.220
Feb 06 13:00
<personal details removed>
Skype WiFi
£0.110
00:31:52
£3.300
The charge of £3.300 for half and hour usage at 13:00 is incorrect and impossible since I later logged on for 1 minute only at 13:02.

Images appear to have been removed for some reason so I am reposting them.

HT204088 Fraudulent billing

How do I get reimbursed for fraudulent charges?

Contact the iTunes support staff at: http://www.apple.com/emea/support/itunes/contact.html
or use the ExpressLane at: https://expresslane.apple.com and then iTunes and iTunes Store.

Unethical and potentially fraudulent billing practices

Dear EE, I have just gotten off the phone with your custumer service who was not able to explain nor clarify certain charges on my account. I travel frequently for work and roam abroad. I was a customer with T-mobile who was asked to change to EE when renewing and was told I had the same features as T-mobile plus inclusive europe roaming minutes - which was the reason I changed. Reviewing my account, I found that on a recent one week trip to Morocco, I was charged GBP 1.5 everytime someone try to call me, and was charged this amount twice on the same minute and for the same exact duration. EE on the phone explained that everytime someone calls when I am abroad, I am charged for NOT answering the call and then again for the call being diverted to voicemail - effectively chargin twice for unanswered calls while roaming. The most surprising part was that I had very few voicemails, but more than 100 charges for voicemails left and another 100 equal charges for those same calls as the system assumed I will call back to check every voicemail. EE then proceeded to explain that as the call had to go abroad and then come back to the UK, they were entitled to charge me twice. I am baffled given that I never call my voicemail, and if getting charge for not answering a call is already bad, getting charged twice on some bogus technical explanation is even worse. First, this unanswered call charge is a way for EE to scam new customers by charging double the minutes for unanswered calls while roaming. Second, the explanations ont he terms and conditons are very unclear and nowhere do they indicate you will be charged twice. Also, the text meassages indicating that one is roaming do not mention being charged for unanswered calls. Second, the technical explanation is bogus, as 100% of this money is going to EE and not the roaming operator. At no point does a call from england enter a foreign network when an english caller dials an EE customer who does nto anwer the phone while abroad. Second, EE is charging for unanswered calls regardless of whether they left a voicemail or not as evidenced by the lack of voicemails upon my return. Third, EE is alone in this practice, and has been particularly misleading with siwtch over customers form Orange or T-mobile. It is shameful that a company that rpides itself on being the largest mobile provider in the UK acts deceptively with poorly written terms and conditions, is rude in its customer service, refuses to acknowledge any wrongdoing (I never called my voicemail, yet every call has a charge as if I had called back to check), and never calls back on open complaints hoping that people will just move away. If anyone else has had this issue I would like to know how EE dealt with it. I will be pursuing this in the press and with Ofcom, as these sort of customer scamming is out of place in the XXI century, in particuar for a sector leader. Regards, A very frustrated soon to be ex-customer of EE

Hi
As explained even if the incoming call clicks over to voicemail and they don't leave a message you will charged. As it's outside the EU the rate is per minute so even if it was for 2 seconds it would still incur the full minute charge.
It shouldn't be charged double though.
Apologies that you were advised things would be the same as your T-Mobile plan. The EE Extra plans do have some roaming benefits but they may be different to your old T-Mobile plan and this should have been advised. You can find full details of all our price plans if you Click Here.
I've sent you a link to our Chat Team to see if they can help any further with the bill. They will be open from 10am.
Thanks.

Fraudulent Billing-Online Credit Card Payments not acknowledged by Verizon

Hi,
I made 2 online credit card payments in August 2013 for $145, I also made a online check payment. My Verizon account only showed the check payment and not the credit card payments eventhough I was charged for these payaments. I talked to a Verizon rep and was told to fax the credit card statements which I did. I was then told that they were not visible. So, I faxed it again. Another Verizon rep stated acknowledged the payments and this was resolved.
A few days later I got a call from the original Verinzon rep stating that they are still having issues with the bank statements and that the payments are not visible. I thought she was confused and didn't understand that this was already resolved. Why did the second Verizon rep see the proof of payment and the first one didn't I will not understand. So, I contacted Verizon again and got a 3rd rep who was completely rude and gave me a hard time stating that there was nothing entered in the computer stating that a bank statement was required and that I had to pay $145 again! I just hung up and called back again and got a 4th rep that was more supportive. She provided me with an email address to fax the bank statements which I did right away. I thought this was finally resolved. Yeah right.
Weeks later, I get an e-mail from the Verizon Finace team stating that they are still having issues and that I need to request additional documentation besides the bank statements from my banks. After months of research on Verizon's end, I was given 10 days to get this documentation or the case will be closed. I contacted the banks and they didn't understand why the bank statements were not enough. I've literally spent hours at work and so much time trying to get this resolved. I'm so beyond stressed out.
I provided the bank statements again to Verizon-Notificaiton, but I have not heard back. The $145 is still on my account balance and I refuse to be double billed. This is just not right. I plan to contact an attorney about this. The bank statements clearly show that I was charged $145. It's not my fault that you can't locate payment. I will not pay an additional $145.
Can someone help me?

Your issue has been escalated to a Verizon agent. Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board. you will find a link to the private board where you and the agent may exchange information.
To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution.

HT204088 Fraudulent credit card billing

How can I track source of fraudulent billing?

If you think that you've received charges that you shouldn't have had then you can contact iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

Fraudulent charges from Premium text messaging company

Has anyone had to deal with guessology.com and their deceptive surveys? Just had an encounter where they attached an unathorized survey to facebook. The claim was they were doing the survey for facebooks 6th anniversary and they were offering prizes. The survey asked three questions one which was cell phone and email address. After the cell phone number was entered the text messages started coming in without a 4 digit authorization code. The company was texted to stop twice but not before they sent 9 text. Did some research and this company has a growing history of fraudulent billing for text messages.
I contacted verizon customer service and got a bunch of runaround answers about how verizon bills for the premium service text messaging company but they really don't have anything to do with them and if there is a complaint then the verizon customer cannot file a dispute through verizon. The not so customer service orientated Verizon rep. tried to claim no one else has ever complained about this type of fraud before to Verizon. I highly doubt no Verizon customer has ever complained about fraudulent text message billing.
Does this sound remotely right? So Verizon is claiming they will take money for a fraudulent charge through their billing service but will not take a dispute regarding that charge? If Verizon is offering their billing services to bill their customer for another compnay then they should also be taking disputes if a Verizon customer has been wrongly billed through Verizon regardless if the billing is for another company. Otherwise Verizon should not allow third party vendors to use them for billing.

Welcome to the boards.
If you do a search, we have beat the premium message subject and how we get them to death,
They ask for your Cell number, but if you search the Terme and Conditions PRIOR to entering the number, you would have known they were going to charge you for the 'Survey'. Some surveys on FB will take your mobile number if you publish it for friends to see and send you surveys and such. But all on FB do spell out what happens, albiet in very small and light gray lettering.
When trying to stop the texts, you only enter STOP, nothing else.

Received CMR Claim Dept bill

Tenant in my home was planting grass and cut the Verizon wire. I called Support to request repair, specifically asking if there would be a charge to me for the repair, but was told there would not. A paper bill in my name on Verizon letterhead for $300.67 was later mailed to the service address (which is not my mailing address.) Upon receiving the bill from the tenant, I called CMR and was told the only option I had was to pay the bill. I was advised NOT to call Verizon. Needing resolution, as I cannot afford to pay such a large bill for service I did not authorize, I spent over 1.5hrs on the phone with Verizon trying to rectify this situation. Noone at Verizon (I was transferred to 5 different associates) was able to tell me anything about this bill. My billing record with Verizon is impecable; my account has always been paid in full by the due date.
Is this a fraudulant bill? Why does Verizon have no record of it? Please offer some assistance.

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.
Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.
To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

Billed for something I didn't buy

I'm probably not in the right place for this, but my account was billed for something that I A) Did not buy, B) Did not want to buy and C) didn't even show up in my iTunes download page. What can I do about this?

I'm having the same problem. I've spent two hours
trying to find a way to talk with a customer service
rep., and have been unsuccessful. I'm really upset
that Apple is not "customer friendly" when it comes
to resolving a fraudulent billing issue.
iTunes doesn't have any phone support. It is by email only.

Billed for something I didn't order

I was billed for something I didn't order. I tried the "report a problem" but nothing happened. Any suggestions as to who I call? I would like to talk to someone in person but can't figure out where to call from the website. Grrrrrrrrrrrrrrrr

I'm having the same problem. I've spent two hours
trying to find a way to talk with a customer service
rep., and have been unsuccessful. I'm really upset
that Apple is not "customer friendly" when it comes
to resolving a fraudulent billing issue.
iTunes doesn't have any phone support. It is by email only.

Lackluster Customer Service

So, how many weeks does it take to get Verizon to fix a billing issue with an Edge agreement? I returned a phone 3 days after it was purchased in December 2014 (at Best Buy) and now Verizon wants to charge me for the phone that we kept instead of using the new phone? Well, they still haven't fixed it... 5 weeks after they decided to bill me for it. How many Verizon employees does it take to fix this issue? Well people that number is in the 20's now. How many customer service agents have no clue what they are talking about? How many different reasons can Verizon give for not fixing the issue yet (that answer is about 5 different reasons so far and those reasons change every time you talk to another customer service agent)?
Just curious, anyone else have to deal with the hellacious experience of Verizon and their fraudulent billing practices? Also, just curious, has anyone else had issues with phone returns and Edge agreements done at places such as Best Buy. I have done 3 Edge upgrades at Best Buy and there have been issues with EVERY single one. Is this a Verizon business practice to discourage people from doing business elsewhere?

maliff, this experience would definitely have me just as concerned. We'd like to help review what's going on with your Edge Return. When you have a moment, please accept our Follow request, and Follow us back. This can be done by hovering your mouse over my avatar, and selecting the Follow Option from the pop up menu. Once done, please send us a Direct Message to assist further. Thank you. NicandroN_VZW Follow us on twitter @VZWSupport

Internet data usage management

how can i set a internet data usage limit?

I understand why they want to cap their usage on their own. I am in an area where they enforce data caps and charge for additional usage and grew weary of the constant overage notices. Well, I thought I was going over data caps anyway. For the last couple months I kept getting over limit notices and was wondering why. I did everything, changed the wireless passwords installed apps to monitor usage but still kept exceeding limits. The last month was the kicker for me, allegedly, I exceeded my limit 5 days into the billing cycle. Have no idea how that could have happened. When I called to ask why they only said you torrent so you must be over cap. They would not discuss usage at all. So I ordered service from another provider and unplugged Comcast. Took about 3 weeks for new provider to get installed and running along. Yep, you guessed it, I WENT OVER AGAIN! Darn Comcast modem has been unplugged for almost the entire month but I am still showing usage. Glad I found a new company and will no longer have to deal with fraudulent billing practices. Shame too, you have the fastest product available in my area. ****BE WARE - Comcast may be charging you for data you aren't really using.

Class Action Lawsuit -- Comcast wake up --

Comcast Wake up!!! -- your billing practice and customer service is horrible-- you are ripping your customers off Please let me know how to facilicate a lawsuite -- Class Action Lawsuite against the biggest injustice -- and fraudulent billing practice! Can someone please help me and tell me where to sign or how to initiate a class action lawsuite? Comcast is the worst company in the world. Its a monopoly and rips off customers. This is my second experienced dealing with Comcast. The lure you in with affodable pricing but when you want to disconnect or downgrade your service -- you are out of luck and get ready to be screwed no matter how reasonable and responsive you are.
Please let me know where to sign. I am as MAD!!!
If you try to disconnect services they pile on you new fines and charges. They never pick up the equipment and charge you for not returning their equipment. Takes them 60 days to respond to a disconnect request and then takes them 30 more day after that to disconnect you. Meanwhile they keep charging you and if you dispute the charges there is noone to speak with and the charges keep mounting. Their customer service are clueless and have no power to make any decision. They keep apploogizing on the phone but they have no idea where to look and what to do.
They try to exhaust you and they hold the key and they hold the charges.Let me know where PLEASE - we need to put a stop to this!!!! -- this is the WORST customer service and billing practice experience I have ever seen. I am not a complainer -- never sued anyone or disputed bills but this has been a blood boiling infuriating experience. Someone has to pay!
let me know what to do?Thanks,EK Atlanta

YOU may not be able to phycally sue comcast... but the FCC , FTC and Attorney General can on the behalf of you and several others. Those agencies are the neutral parties ... they won't sue unless you take action first, you have to file a complsint, simply follow the prompts and copy & paste your complaints. It's less effort than going back and forth here and will help even better. Definitely complain to Comcast, why? Because there needs to be documentation that you informed them of dissatisfaction and complained. It's unfortunate but we've let these larger companies get away with it so they are out of normal reach... don't support Comcast, fire them just like you hired them for services. Write a letter to them , whatever you have to do its worth your peace of mind. I'll say this last, if you stay, you pay. If you just talk about it nothing will change and you contribute to their bad practices by not complaining , kinda like the bystander effect, everyone knows it's wrong but no one says anything. I don't care if I don't get but $1 of my money back, it's the principal and sometimes you gotta hit their pockets even if the money is spread 800,000 ways, yes Im saying don't expect a huge payday from a class action lawsuit so make sure it's the principal of the matter. That's what it takes. 5 minutes of your time to complain vs hours on the phone.

A fraudulent order placed on my account was cought and cancelled by Verizon, but I'm still being billed for it.

I am a Verizon customer in North Carolina. For the past few months I have been unsuccessfully trying to correct a problem with my account that seems to be getting so out of hand that now when I call to address it, the Verizon representative can’t understand the issue. So I’ve decided to put the issue down in writing to see if someone here can help me…
On May 22nd I received a text stating that my address had been changed. Shortly thereafter I received a phone call from the Verizon fraud department trying to verify an order that was placed on my account. When I told them that I had made no such order, It was explained to me that someone had likely obtained my account info and fraudulently ordered equipment in my name to be sent to an address in Ohio. I was told that the order would be cancelled, my address was changed back to my correct North Carolina address, my MyVerizon account was deleted and I would have to create a new one, and that I would not see any impact on my bill as a result of this issue.
The following bill I received, dated 6/21/14, included $84.66 of normal charges that I had seen on pretty much every bill before that, and $65.71 worth of equipment charges (which included a $24.99 Edge Agreement payment, and $40.72 for Ohio State sales tax) that were a result of the fraudulent order. When I called to complain about it, I was told by a rep in the Billing Department that there was nothing they could do to correct it, and I would have to speak with the Fraud Department. They forwarded my call to a number that no one answered. Eventually a machine picked up and stated that I would have to fill out a form and someone would call me back, and the machine hung up. I then paid the amount I owed of $84.66 on 7/15/14.
The next bill, dated 7/21/14, showed; a balance forward of $65.71, monthly, usage and tax charges equaling $94.63, a late fee of $0.41, and equipment charges of $24.99 (fraudulent Edge Agreement). When I called this time I spoke with a rep that actually did a very good job of explaining the situation to me that even though the order was cancelled, the Edge Agreement that was signed in my name (fraudulently) had to be cancelled through a different process, and only the fraud department could initiate it. She stated that the “form” that had to be completed to get the fraud department to call a customer back was only available to employees, and not the public, so she would have to make the request. She also stated that she’d put a note in my file that an issue with my bill was being worked on so that my service would not be shut off. I never received a phone call from the fraud department. I then paid the monthly usage and tax fees of $94.63, and the late fee of $0.41 (even though I didn’t really owe it in my opinion), totaling $95.04 on 8/18/14.
The next bill dated 8/21/14, showed; a balance forward of $90.70 (which equates to the equipment charges of $65.71 and $24.99 from the previous two months), an Adjustment of -$10.00 (which was a correction made when I questioned the overusage fee from the previous month), $84.60 of monthly usage and tax fees, a $0.84 late fee, and another equipment charge of $24.99 (fraudulent Edge Agreement). Again, this time when I called I was told the billing department could not help me, I was forwarded to the fraud department and the machine hung up on me. I then paid $74.30 to cover the monthly usage and tax fees on 9/11, while taking credit for the -$10.00 adjustment that I essentially overpaid the month before. Due to a math error on my part, at this point I should have owed $0.30 because I owed $74.60 ($84.60-$10.00) and only paid $74.30.
The next bill dated 9/21/14, showed; a balance forward of $116.83 (which equates to the equipment charges of $65.71, $24.99, $24.99 from the previous three months, the $0.84 late fee from 8/21, and the $0.30 balance that I actually owed), an Adjustment of -$1.14 (due to a “Fed Univ Srv Credit”), $84.60 of monthly usage and tax fees, a $1.25 late fee, and another equipment charge of $24.99 (fraudulent Edge Agreement). This time when I called, I was forwarded to the fraud department, and someone actually answered the phone! After explaining the situation yet again, I was comfortable that the rep understood my situation, and I was told that they would submit an Edge Agreement cancelation form, which would have to be reviewed by their superior, and then the account would move on to someone who did some kind of balance analysis to see how my account was to be credited for charges that were a result of this fraudulent Edge Agreement. They said I would receive a phone call in a few days to verify the changes that were made. I never received a phone call. I then paid $84.60 to cover the monthly usage and tax fee on 10/1. At the time I made the payment, I wasn’t sure what the -$1.14 adjustment was for, so I didn’t account for it in the payment. Though, understanding now that it had nothing to do with my account problems, I basically made an overpayment of $1.14 in the 10/1 payment, and accounting for the $0.30 that I actually owed from the previous bill, at this point, my account should be at -$0.84 ($0.30-$1.14), that is that $0.84 is owed to me from Verizon.
Which comes to my latest bill, dated 10/21/14. The bill shows; a balance forward of $141.93 (which equates to the equipment charges of $65.71, $24.99, $24.99 and $24.99 from the previous four months, the $0.84 late fee from 8/21, the $1.25 late fee from 9/21, and the -$0.84 balance that was actually owed to me), $84.61 of monthly usage and tax fees, a $1.36 late fee, and another equipment charge of $24.99 (fraudulent Edge Agreement). When I called this morning, the rep I spoke to didn’t seem to know which way was up, and didn’t see any problem with my account. As I started to explain the whole situation again, we were disconnected, which prompted me to write this letter. Because I’m tired of explaining this to everyone I speak to, every time I call, and the story just keeps getting longer. I will be making a payment today in the amount of $83.77 to cover the $84.61 of monthly usage and tax fees, and accounting for the -$0.84 starting balance that I should have.
At this point, I’m receiving 2-3 automated phone calls and text messages from Verizon on a daily basis (which could probably be considered harassment) telling me my balance is past due, yet when I do finally get someone on the phone who understands my issue, I’m told that things are being done to resolve this, but obviously they are not. I need this issue to be corrected ASAP. I’m done trying to explain this issue over the phone. I NEED SOMEONE TO CONTACT ME IN RESPONSE TO THIS LETTER, TO EXPLAIN TO ME HOW THIS ISSUE WILL BE RESOLVED BY VERIZON. I will continue to make the payments that are valid due to my usage, but I will not pay any fees associated with an order that was not only identified by Verizon to be fraudulent, but was cancelled by Verizon within the hour that it was made.
Secondary to the issue explained above, I also have an issue in regard to my Hardware Upgrade Eligibility date. When the fraudulent order was made my upgrade eligibility date was reset to 24 months after the order was made (05/2016). Since the order was cancelled, and the issue above should be resolved shortly, my upgrade eligibility date should be put back to the date it was at before the order (which was sometime in March of 2015, which corresponds to the date that my contract ends). If my upgrade eligibility date is not corrected, and my contract expires, I will not be staying with Verizon.
As I write this letter, I have received yet another text message informing me of my past due balance. PLEASE contact me at your earliest convenience, or forward this letter to someone who can help me resolve these issues.

First thing to always do is write a Certified Return Receipt letter or just copy the post you made and send it to Verizon Wireless and dispute it in writing.
Then walk down to your local court and file a small claims court case against Verizon for all the fraudulent charges. Verizon will call you before that court case and then it may be possible to get this wiped off your account.
Also file a BBB complaint http://www.bbb.org
Again Verizon will contact you to offer to settle. Get the settlement in writing not verbal. Or proceed to court.
Sorry you are going through hell for something you should never have had to go through.
Good Luck

Overcharging, Fraudulent, Erroneous Errors on Bill

Comcast is notorious for overbilling its customers but this is flat out fraudulent behavior.   I recently upgraded to the new Blast Plus promotion, which is actually cheaper than the "performance" service I was getting previously, and received two erroneous/fraudulent charges on my bill - Self Install Kit for $15.00 and Failed Video SIK (whatever that is) for $50.00. I NEVER ordered a self install kit and I think I know what the Failed Video SIK b.s. is!!! The first moron service guy who came to my home got the internet up and runnig but left the cable T.V. set top box on my counter...he didn't even try to finish installing the cable T.V!!! So, I went to the trouble to get everything set up myself (even had to pay $25.00 of my own money at the nearest Radio Shack for some coax connectors, splitter, etc). It still didn't work so the 2nd moron came out. After trapesing mud and dirt all over my carpet, he left saying "Drrrrrr....I don't know why the video isn't working, everything seems to be set up correctly." The third moron who came must have had an IQ of 3 instead of 2 as he told me sometimes there's a "video trap" or little switch out on the street box that has to be removed. He went out and checked and sure enough, there was one on my line. As soon as he removed it, wallaaaa, video was working for Cable T.V.   My questions are: 1) Why in God's name was I charge for a self install kit that I never ordered, and 2) why should I have to pay for something that was clearly on Comcast's end, not mine?!?!?!??!?!?!?!? I've been a Comcast cutsomer for over 10 years and have finally had enough of this b.s!!!

Try sending an email to "[email protected]". Include:
    Account number
    Full name
    Service address
    Best contact phone number and time to call
    A description of the problem
    A link to your post
A Comcast problem resolution specialist should contact you to follow up. They seem to be quite a bit sharper than the regular phone or chat customer service reps.
You can also reach this group at https://twitter.com/ComcastCares/

Fraudulent billing

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