Billed for something I didn't order

I was billed for something I didn't order. I tried the "report a problem" but nothing happened. Any suggestions as to who I call? I would like to talk to someone in person but can't figure out where to call from the website. Grrrrrrrrrrrrrrrr

I'm having the same problem. I've spent two hours
trying to find a way to talk with a customer service
rep., and have been unsuccessful. I'm really upset
that Apple is not "customer friendly" when it comes
to resolving a fraudulent billing issue.
iTunes doesn't have any phone support. It is by email only.

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Billed for something we didn't order and lied to.

I've had my fair share of issues in the past with BT and so its no surprise I'm having problems yet again.
I'll split this into 2 issues relevant to billing etc.
#1
The first is the issue of BT Sport HD.
I never ordered this service. Why would I? - There is no television box in the house that is HD compatible.. so it would be illogical to order something that we can't possibly recieved. What I think may have happened is that when our contract was renewed someone from BT must have selected the HD option aswell, however as I can only access my bills to a certain point I cannot even look at this possibility.
And yet I'm being told by some unhelpful member of BT staff that it doesn't matter if I ordered it or not or whether I can actually use it - if its on the Bill and they are 'providing' it they can charge for it. They also argued that why didn't we cancel it when we saw it on our bill. The simple answer is that because it was only a £3 charge we didn't notice the abnormality to the bill and it was only in december when I was checking through the details of one bill that it was noticed. At that point I emailed BT to ask for it to be cancelled and I expected that to be the end of it.... however 6 months later this is clearly not the case.
#2 - lied to.
The second issue is that of a missed engineers appointment in December 2014. At the time I was annoyed about them missing the appointment and fairly asked for compensation; however I was told at the time that the only thing they could do was re-arrange the appointment and that compensation was not an option.
However I have subsequently found out that this was infact a lie and that the customer service guarentee explicitly states if an appointment is missed that we are able to claim... however I'm now being told there was a 120 day period by which I had to respond.... classic BT.
It is safe to say we are not happy bunnies, and that the treatment we have recieved is appalling. I have had past experience with the Mods on these forums, so I'm once again turning to them for help as they seem to be alot better than the people on the telephones.

Hi Alex2k13,
Thanks for your post and welcome back!
Sorry that the BT Sport HD pack has been added to your account without your consent and that you feel your were lied to when trying to seek compensation for the missed engineer's appointment in December.
Under the guidelines of the customer service guarantee scheme (CSGS), you're entitled to £10 per missed appointment. You can view more info about CSGS here - Customer service guarantee scheme
I can help sort everything out from here. Click on my username and under the "about me" section of my profile you'll see the link to get in touch with us.
Cheers,
Robbie
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Billed for something I didn't buy

I'm probably not in the right place for this, but my account was billed for something that I A) Did not buy, B) Did not want to buy and C) didn't even show up in my iTunes download page. What can I do about this?

I'm having the same problem. I've spent two hours
trying to find a way to talk with a customer service
rep., and have been unsuccessful. I'm really upset
that Apple is not "customer friendly" when it comes
to resolving a fraudulent billing issue.
iTunes doesn't have any phone support. It is by email only.

Paid for something I didn't order

I just bought an iBook and in my email receipt I also was charged for something I didn't purchase. I clicked on"report a problem" and got a non- working URL. So I called support, the only number I could find. 45 minutes later on the phone, my $1.99 was credited and I was told to just use gift cards so that no one could use my iTunes acct. Huh?

Immediately change your iTunes password.
I suggest removing your CC info and only add it when you want to purchase then remove immediately after purchase.

TS1424 Got billed for something that didn't work!

I tried to buy something for a app and it didn't go through but I still got billed for it, how do I get my money back?

i had that happen to me you me you contact apple and they should be able to help you soon. you can try by changing your password (if you go to itunes change password)

TS1702 I tried to purchase cityville hometown cash and it did not download. it said error try again later. I did that again and again 5 times. Now i got charged 5 times for something i didn't get! How do i tell apple to refund my money?

How do i contact apple to refund my money? I tried to purchase cityville hometown cash and it did not download. It said error try again later, so i did that. I tried 5 times to buy cash for $13.99 and no download. My account was charged 5 times for something i didn't get. I contacted zynga and they said itunes at apple store can help. I tried apple support, nothing. Why is it so difficult to get a refund when you play these games? Makes me not want to play anymore! Please help!

FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
Phone: 800-275-2273 How to reach a live person: Press 0 four times
Hours of Operation: Mon-Fri: 9am-5pm ET
Email: [email protected]
How to report an issue with Your iTunes Store purchase
http://support.apple.com/kb/HT1933
How to Get a Refund from the App Store
http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
Canceling a Digital Subscription
http://gadgetwise.blogs.nytimes.com/2011/10/14/qa-canceling-a-digital-subscripti on/
 Cheers, Tom

HT3702 I was charge lot of money for something I didn't purchase

Dear apple.
I was charge lots of money for something I didn't purchase, and I would like to claim my money back?

These are user-to-user forums, you are not talking to Apple here.
You've checked the purchase history on your account (Store > View My Account on your computer's iTunes) ? If you don't recognise the charge then you can contact iTunes support here : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchasesm Billing & Redemption.

HT4993 I was charged money to my iTunes account and I didn't purchase anything and now my account is frozen how do I in freeze my account without paying for something I didn't purchase

I was charged money to my iTunes account and I didn't purchase anything and now my account is frozen how do I in freeze my account without paying for something I didn't purchase

Check your purchase history to make sure nothing was purchased your account:
http://support.apple.com/kb/ht2727?locale=en_US&viewlocale=en_US
if your account was not used to make the purchase call AppleCare and ask for some assistance or you could email/chat a case to iTunes support.
To email/chat iTunes support follow the link below:
expresslane.apple.com
- select iTunes
- select iTunes Store
from here follow the options.
hope this helps

I have been billed for something I did not purchase.

can someone please tell me how I inform itunes that I have been billed for something I did not purchase?
it is not a big amount but the purchase was made at 4am and I was definately sound asleep!!

Does anyone else know the password to your AppleID? if you suspect your account has been compromised, then go and change your password at https://appleid.apple.com in the manage section

I have been billed for something I have not purchased

In my emails I have recieved an invoice for purchasing pokerchips for a poker game from Kamagames.
I did not buy this....how can I resolve this because when you try to report a problem, you just go round and round in circles on the itunes website.

me too, some game tokens or coins or something, we didn't use. i changed our account info almost the moment it happened and they disabled my id..its been 10 days now. still can't get anything..even free stuff. paypal reversed it but guess apple figures they'll punish me for not paying for something i didn't use? round and round on the website or talk to a machine. how did apple rate so high in customer service? I've got 10 emails saying thanks for changing your password but I'm still locked out.

Why am I being billed for something I did not do

Why am I being billed for something I did not do

Contact iTunes support:
http://www.apple.com/support/itunes/contact.html
Also, look at your purchase history: iTunes>Store>View My Account>Purchase History.
Change your password immediately if you feel unauthorized use of your account.

Billed for subscription I did not order

I was just notified that I am being billed for an additional subscription that I did not order. I cancelled it but I am concerned that my account has been hacked. Is there any way to get customer service to advise what IP address was used to order the additional subscription? Or to talk to a human concerning my account? I am very concerned over this apparent breach of my Skype account. Any help appreciated
Solved!
Go to Solution.

Ok I found how to cancel a subscription! Here is the information:
https://support.skype.com/en/faq/FA297/how-do-i-request-a-refund?q=cancel+order
Edit: Ok you've answered me but I didn't see it! I was typping that message.
Oh and guess what.... I don't find any delete button on this message!

Do I need to create billing for FD (free delivery) sales order

Hi
I have a question. I created first a sales order (FD) in our sap system. but I don't know whether I need to create billing for the FD order. when I try to create billing for this FD order, SAP cannot to process it.
I also research configuration. in VOV8, SAP not set billing function.
thanks
Henry

Hi henry
If you have created Free of charge delivery (FD) sales order then the item category will be KLN only.After PGI then stock level will reduce and the effect of the stock is that you are issuing stock to customer at free of charge.And as you have assigned cost center then the data will flow to the controlling area and the Financial document after PGI.
Secondly if you assign TANN as a item category and do delivery and then PGI then if the reference document is different then it will have affect as the KMN and TANN item categories doesn't have same features
Regards
Srinath

System allowing order related Billing for rejected item in sales order

Hi all,
I have created a new reason for rejection: "Billed before Go live"
I have then asigned it to sales item 10 in sales order thus rejecting it.
I expected that when I do the billing for this sales order, the system will not allow to bill the rejected item, but the rejected item is still getting billed by VF01
Can anybody please tell me why this is happening.
Regards,
Avinash Gyale

Hi,
mere reason for rejection is not enough for blocking from billing, at item level you need to put billing block also apart from reason for rejection, then only you can reject the item and block from billing.
thanks ,
gln

I have been billed for something from iTunes

I have been billed for music from itunes that I did not order. What doI do?

Contact iTunes Customer Service
Apple Support iTunes Store Contact Us

Billed for something I didn't order

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