HT204088 Fraudulent billing

How do I get reimbursed for fraudulent charges?

Contact the iTunes support staff at: http://www.apple.com/emea/support/itunes/contact.html
or use the ExpressLane at: https://expresslane.apple.com and then iTunes and iTunes Store.

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HT204088 Fraudulent credit card billing

How can I track source of fraudulent billing?

If you think that you've received charges that you shouldn't have had then you can contact iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

Fraudulent billing

Hi. I use skype to chat with people or make video calls. Neither of these require payment. I do not use anything skype offers that would require payment. And yet, I have over a hundred dollars in sporadic charges of 10 dollars each from Skype. Since a company as big as Skype doesn't even have a simple telephone service, I had to resort to e-mailing them, then get someone to chat with me about the issue. I was told that this was a fraudulent charge and needed to contact my bank. Had someone even used Skype's services, there is no rate that could precisely charge 10 dollars over an inconsistent span that ranges from 3 days, to 3 weeks in intervals. So i'm being told by Skype that their company fraudulently billed my card, and yet they are not taking any actions toward redeeming me of the charges their company has made. This is theft and if I do not have this solved by the end of the week, I will take legal action.

Hello,
your financial institution is required to deal with any fraudulent transactions made with your card, please therefore contact them directly.
https://support.skype.com/en/faq/FA10384/Why-has-my-credit-debit-card-been-charged-by-Skype-when-I-h...

Very concerned over fraudulent billing on Skype Wi...

I would like to ask the community whether it is possible to bill as follows or whether it is fraudulent.
The chat help person informed me that it is never to possible to refund WiFi as for some reason Skype WiFi is built to never allow refunds (as it is considered always correct). I was also refused the chance to speak to a manager.
Below however I have evidence that I was simulatenously charged for half and hour starting at 13:00 and for a minute starting at 13:02.
DATE, TIME ITEM TYPE RATE USED AMOUNT *
Feb 06 13:02
<personal details removed>
Skype WiFi
£0.110
00:01:05
£0.220
Feb 06 13:00
<personal details removed>
Skype WiFi
£0.110
00:31:52
£3.300
The charge of £3.300 for half and hour usage at 13:00 is incorrect and impossible since I later logged on for 1 minute only at 13:02.

Images appear to have been removed for some reason so I am reposting them.

HT204088 iTunes Billing History

Is there a lag in the account billing history? I have a charge from today, don't know what it is for, but it's not showing up in the history in iTunes...

You need iTunes on a Mac or PC to see the billing history.

HT204088 See billing history

I want to see my billing history

You need iTunes on a Mac or PC to see the billing history.

HT204088 Purchases, Billing & Redemption

all the order numbers of my unintentional purchases.
ORDER :MGLVGHF6LQ
          MGLVGHF738
           MGLVGHF97V
           MGLVGHFQXG
ORDER DATE 7/25/2013

Most of the people on these forums, including myself, are fellow users - you're not talking to iTunes Support here.
You can contact iTunes Support then you can do so via this link : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then select Purchases, Billing & Redemption

HT204088 double billing

i got billed twice for $9.99 and paypal paid it..how do i get refund of $9.99?..thanks

http://www.apple.com/support/itunes/contact/

HT204088 unexpplained bill

I have a bill for my i tunes on my bank account for £ 5.98 for 17th of November and do not not know what this is for. I have checked my account purchase history and I should have 0.00 for November. I had a problem before with in app purchases but have been told to have all the restricions switched off for all devices last time by I tunes. I had them all refunded but this new bill has appeared. Help.

If you've already checked the purchase history on your account (Store > View My Account on your computer's iTunes) and you haven't you made any in-app purchases, then have got you any auto-renewing subscriptions ? If not then you can try contacting iTunes support and see if they know what it was for : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

Unethical and potentially fraudulent billing practices

Dear EE, I have just gotten off the phone with your custumer service who was not able to explain nor clarify certain charges on my account. I travel frequently for work and roam abroad. I was a customer with T-mobile who was asked to change to EE when renewing and was told I had the same features as T-mobile plus inclusive europe roaming minutes - which was the reason I changed. Reviewing my account, I found that on a recent one week trip to Morocco, I was charged GBP 1.5 everytime someone try to call me, and was charged this amount twice on the same minute and for the same exact duration. EE on the phone explained that everytime someone calls when I am abroad, I am charged for NOT answering the call and then again for the call being diverted to voicemail - effectively chargin twice for unanswered calls while roaming. The most surprising part was that I had very few voicemails, but more than 100 charges for voicemails left and another 100 equal charges for those same calls as the system assumed I will call back to check every voicemail. EE then proceeded to explain that as the call had to go abroad and then come back to the UK, they were entitled to charge me twice. I am baffled given that I never call my voicemail, and if getting charge for not answering a call is already bad, getting charged twice on some bogus technical explanation is even worse. First, this unanswered call charge is a way for EE to scam new customers by charging double the minutes for unanswered calls while roaming. Second, the explanations ont he terms and conditons are very unclear and nowhere do they indicate you will be charged twice. Also, the text meassages indicating that one is roaming do not mention being charged for unanswered calls. Second, the technical explanation is bogus, as 100% of this money is going to EE and not the roaming operator. At no point does a call from england enter a foreign network when an english caller dials an EE customer who does nto anwer the phone while abroad. Second, EE is charging for unanswered calls regardless of whether they left a voicemail or not as evidenced by the lack of voicemails upon my return. Third, EE is alone in this practice, and has been particularly misleading with siwtch over customers form Orange or T-mobile. It is shameful that a company that rpides itself on being the largest mobile provider in the UK acts deceptively with poorly written terms and conditions, is rude in its customer service, refuses to acknowledge any wrongdoing (I never called my voicemail, yet every call has a charge as if I had called back to check), and never calls back on open complaints hoping that people will just move away. If anyone else has had this issue I would like to know how EE dealt with it. I will be pursuing this in the press and with Ofcom, as these sort of customer scamming is out of place in the XXI century, in particuar for a sector leader. Regards, A very frustrated soon to be ex-customer of EE

Hi
As explained even if the incoming call clicks over to voicemail and they don't leave a message you will charged. As it's outside the EU the rate is per minute so even if it was for 2 seconds it would still incur the full minute charge.
It shouldn't be charged double though.
Apologies that you were advised things would be the same as your T-Mobile plan. The EE Extra plans do have some roaming benefits but they may be different to your old T-Mobile plan and this should have been advised. You can find full details of all our price plans if you Click Here.
I've sent you a link to our Chat Team to see if they can help any further with the bill. They will be open from 10am.
Thanks.

Fraudulent Billing-Online Credit Card Payments not acknowledged by Verizon

Hi,
I made 2 online credit card payments in August 2013 for $145, I also made a online check payment. My Verizon account only showed the check payment and not the credit card payments eventhough I was charged for these payaments. I talked to a Verizon rep and was told to fax the credit card statements which I did. I was then told that they were not visible. So, I faxed it again. Another Verizon rep stated acknowledged the payments and this was resolved.
A few days later I got a call from the original Verinzon rep stating that they are still having issues with the bank statements and that the payments are not visible. I thought she was confused and didn't understand that this was already resolved. Why did the second Verizon rep see the proof of payment and the first one didn't I will not understand. So, I contacted Verizon again and got a 3rd rep who was completely rude and gave me a hard time stating that there was nothing entered in the computer stating that a bank statement was required and that I had to pay $145 again! I just hung up and called back again and got a 4th rep that was more supportive. She provided me with an email address to fax the bank statements which I did right away. I thought this was finally resolved. Yeah right.
Weeks later, I get an e-mail from the Verizon Finace team stating that they are still having issues and that I need to request additional documentation besides the bank statements from my banks. After months of research on Verizon's end, I was given 10 days to get this documentation or the case will be closed. I contacted the banks and they didn't understand why the bank statements were not enough. I've literally spent hours at work and so much time trying to get this resolved. I'm so beyond stressed out.
I provided the bank statements again to Verizon-Notificaiton, but I have not heard back. The $145 is still on my account balance and I refuse to be double billed. This is just not right. I plan to contact an attorney about this. The bank statements clearly show that I was charged $145. It's not my fault that you can't locate payment. I will not pay an additional $145.
Can someone help me?

Your issue has been escalated to a Verizon agent. Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board. you will find a link to the private board where you and the agent may exchange information.
To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution.

HT204088 App Billing/Purchase

My credit card is being charged even for free apps.In the purchase history I can see that they are listed as free but amount has been deducted from my card. How do I get it refunded?

Have you added or changed your credit card details on your iTunes account ? If you have then each time that you do so a small temporary store holding charge may be applied to check that the card details are correct and valid and that it's registered to exactly the same name and address as on your iTunes account - it should disappear off your account within a few days or so.
Store holding charge : http://support.apple.com/kb/HT3702

HT204088 Incorrect Billing

I have been charged double for my purchases to Zynga, what are the necessary steps to take to recoup these charges?

You should receive emailed receipts for purchases. Use the Report link to start a conversation with iTunes Support to question any problems that you have with the charge.

HT204088 iTunes billing without making a purchase???

I have been charged & debited large sums from my credit card.... iTunes purchases which I did not make... I am a disabled pensioner & I need to rectify this problem IMMEDIATELY... Who do I contact??????

P.S.... Please let me know via email .... [email protected]

HT204088 Itunes billing

I have been trying to protest a charge for the last month but am unable to get someone to talk to me about it. Can anyone help?

Click Support at the top of the page, then click the link under Contact Us.

HT204088 Fraudulent billing

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