Fraudulent charges to debit card, customer service...

I have 4 fraudulant charges on my debit card to Skype. Trying to report it on Skype but get this message every time:
"Select a contact method
Sorry, we’re having some problems at the moment. Please try again later. In the meantime, you can post to the Skype Community or read our FAQs."
Help.

I'm having the same issue. Had my account hacked by some lowlife last week, they got in, changed my billing info details to some random keystrokes, changed the auto-charge setting to yes, and turned on voicemail so that the calls they make get answered. Then in 7 mins my account auto-topped up out of Palpay 6 times to the tune of AUD110, until they drained my PP account.
Essentially this is a multiple level failing. Firstly Skype shouldn't be allowing accounts to happily auto-recharge 6 times in 7 mins, (doesn't that send alarm bells to any layman!) Secondly, Skype customer service have simply been out to lunch for over a week (Sorry, were having problems at the moment). Seriously, Skype we all know you're having problems, because we're the victims of that complete customer abandonment! But at least get your call centre up and running again. Geez, being offline for week, lucky you're not a telecommunications company, oh but wait...??!!

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ITunes over charge my Debit card 27 time. In the amount $277.16 how do I get my money back

iTunes over charge my debit card 27 time more in the amount of $277.16 how do I get my money back

First, report the incorrect charges to the bank that issued your card as incorrect/fraudulent. Then contact the iTunes Store and explain the situation to them:
http://www.apple.com/support/itunes/contact.html
If these charges were for apps you did not purchase rather than being billed multiple times for an app you did buy, you should also immediately change the password on your iTunes Store account.
You may also want to just remove your debit card information from your account, at least until you get things sorted out. I usually recommend against using a debit card in any situation where it is stored in the online store for just this reason; should something go wrong or someone obtain access to your iTunes account, your bank account can be drained dry very quickly. If you don't have a credit card, I'd suggest purchasing and using prepaid iTunes cards. That limits the amount of damage any fraud or problem can do to you.
Regards.

FRAUDULENT CHARGE ON MY CARD

I just discovered a fraudulent charge on my debit card for MYR 375.90 from Best Buy. I have NEVER shopped at Best Buy or used this card for ANY online purchase whatsoever. I have blocked my card since and lodged a complaint with the Bank and filed a police report as well, all of which I can gladly provide you the proofs.
I don't have any other info from the bank as this transaction was just done at 2.29pm today. All I know is, the amount is MYR 375.90, an unauthorised fraudulent charge, and the card was in my possesion at the time of the transaction, so someone hacked into my details!!!
Please look into this and refund my money NOW!!!! This is a debit card, I am not going to wait for 90 days turnaround for you to refund my stolen money!!!!!!

Dear kimmieV,
I have never had any personal experiences with possible fraudulent charges before but I imagine it is a scary thing. I am very sorry to about this!
To facilitate the quickest resolution, I recommend you contact your financial institution to dispute the charge and report that your card was used without your permission. They will open an investigation and contact Best Buy directly for any related information to the charge. We are happy to comply with their investigation
Please let me know if you have any other questions or concerns. I sincerely hope you are able to rectify this in a timely fashion. Thank you for reaching out!
Sincerely,
JD|Social Media Specialist | Best Buy® Corporate
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I am trying to make a purchase and want to use my Apple ID Balance and NOT charge the debit card under my account info. How do I do this?

I am trying to make a purchase and want to use my Apple ID Balance and NOT charge the debit card under my account info. How do I do this?

As far as I'm aware iTunes always charges the account balance first and when this expires charges any remaining amount to your credit/debit card. The one exception I am aware of (though there could be others) is that Apps purchased from the Canadian store must always be charged to a card rather than a gift card voucher balance due to local legislation.
tt2

My iTunes has a 25.00 credit on it but whenever I try buying music it tries charging my debit card instead of using the $25

My iTunes has a 25.00 credit on it but whenever I try buying music it tries charging my debit card instead of using the $25

What happens when you try to buy a song, what messages/prompts do you see on the screen (gifting will require card details) ? If this is the first time that you've tried to buy something on the account, then unless the instructions on this page are followed when creating an account : Create an iTunes Store, App Store, or iBooks Store account without a credit card or other payment method - Apple Suppor…
then card details will need to be entered before the account can be used to download any item from the store.
Have you tried entering card details to see if it is charged for the purchase (you may see a temporary store holding charge go on the card which your card issuer should remove within a few days or so) ? You should be able to remove card details after entering them.

S5 - little piece covering charging port & lack of customer service

Argh - just typed entire message, clicked submit and then it asked me to log in...guessing my post was lost. here I go again. Got the S5. Knew right away that the little piece opening from left-right to charge was going to be an issue. and, sure enough, it fell off. Went to the Verizon store (don't know why I bothered because they are ALWAYS nasty in there). I was told that they sold THOUSANDS in that store alone and that I WAS THE ONLY ONE who had this problem (uh - I really really don't believe that). They also said that I SCREWED UP THE WARRANTY because I broke it (yeah, open once a day to charge, close once a day when finished charging - yup, real abusive). They also said they would definitely not recommend me using my extended warranty. With that, I left. I called customer service who thought I was right and that it should be covered by the warranty but I needed to defer to technical support. She didn't give me a number but transferred me (I still cannot find the right number). Well, I was on hold for over 20 minutes and no one still picked up (could it be that others had the same issue?). My sister and I have been on the fence about leaving Verizon for a while now as other carriers have the same devices. Now might really be that time. Trying to jump through hoops to get answers and help. So, if I truly "VOIDED" the warranty, I guess I should just stop paying for an extended warranty since, as the rep told me in the store, I blew it on my own...ARGH!!!!!!!

The early S5's had problems with the door. It is a known issue. Don't let anyone tell you otherwise. If your phone was produced before June (not sure exactly when), call Verizon Customer Support (*611, option 3) and ask for tech support - they will go through the warranty replacement process with you. Samsung changed the materials the door was made from starting in June because they would fall apart so easily. It is an important piece, without which the phone is no longer water-resistant, so it is replaceable under warranty. Don't let customer service try to convince you to contact Samsung directly because if it is a manufacturer defect you have to work directly with the manufacturer. Make them send you to tech support! Samsung warranty support will tell you to ship the phone to them. That will result in you being without a phone for a couple of weeks. If you work through Verizon, the warranty replacement will be sent to you, and you send the original phone back after you transfer to the replacement phone.
Verizon stores are not the place to go for support for your phones - they are there to sell you product, not support what you've bought. Tech support has the time, knowledge and resources to really help you. This is especially true of the Verizon premium resellers which are not actually owned by Verizon.

Late charge and lack of customer service

My bill was due on Dec. 27. Verizon cashed my check on Dec. 16. My January bill says I owe a $5.00 late charge.
I need Verizon to remove the late charge.
Verizon "Chat" is not working and I haven't been able to locate a phone number to call for help.
How do I get to the billing department to resolve my problem????

*611 or dial 800-922-0204. That is the number to customer service. They will be able to offered the credit.

Itunes has charged my debit card and my gift voucher, how do i go about getting a refund for the amount charged to my debit card

I recently got a free £25 itunes gift voucher, i used it the other day and the amount was deducted off the debit card. Having looked at my bank statement i found that i had also been deducted the same amount of my debit card. Long story short, itunes has charged my gift voucher & my debit card. How do i go about getting a refund for the amount deducted on my debit card.

If the page that you postted from doesn't help then you will need to try contacting iTunes support (you will need to give them as much of the serial number and activation code from the card as you can read) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then iTunes Cards And Codes

HT5035 A friend of mine gifted me a $10 itunes gift on Facebook or my birthday.. I punched in the gift card like the store asked. I went to try and buy something and it keeps wanting to charge my debit card.. I can't find that I have a $10 credit anywhere

Can anyone tell me how I find my balance.. This is crazy.. Every turn I take I have to input my itunes identity.. Its ******** this should be soo complicated or am I just an idiot?? If I am fine!! I still need help!! LOL !!
I've tried to make a purchase and it wants to charge my credit card.. Where did the $10.00 go that should be to my credit from the gift?? ARG!!!! Thanks to all for letting me vent.. Any help greatly appreciated...

The Mac App Store prices do not include local sales taxes. The tax is added to the total before your sale is complete. Your gift card credit total is not enough to complete the sale, so you are being given the opportunity to add a bank card that will be charged the remainder of the amount. Your other option is to get another gift card and bump up the credit balance in your account.

HT2736 i have £20.00 in my account but when i try to buy album it is try to charge my debit card

i have £20.00 in my account but when i try to buy a album it it wants to charge my debit card

Are sure that it is not simply asking you to verify your payment info? This is how itunes verifies your account.

HT201209 We are trying to use gift card to purchase music. But it keeps trying to charge my debit card instead of gift card. HELP

How do i use itunes card to buy music. It wants to use my credit card info instead.

Hello
Please make sure if you have not done so already. Download the latest version of iTunes 8.0.2 below.
If for some reason you find it is still charging credit card vs gift card balance, Please contact iTunes Store support below.
http://www.apple.com/itunes/download/
http://www.apple.com/ca/support/itunes/store/giftcard/ (Gift Card Related)
http://www.apple.com/ca/support/itunes/store/creditcard/ (Credit Card Related)
http://www.apple.com/ca/support/itunes/store/buy_troubleshooting/ (Purchase related)

When will iOS games charge my debit card if I purchased an item inside the game?

Hi there. I brought some crystals in that Total Domination game. However, it doesn't seem like I have been charged for my purchase? So, please help me out by explaining to me how the payment work. If possible, please tell me where you can check the purchasing history. Thank you

From what I've read, the iTunes Store tries to accumulate transactions rather than submitting to the credit card processors multiple times and normally processes payments within 24 hours or 20 purchases, whichever comes first, though I can't vouch for that information.
please tell me where you can check the purchasing history.
http://support.apple.com/kb/HT2727
Regards.

How long does it take to charge my debit card when i buy an app?

i bought a couple of apps but its hasnt come out of my bank account yet...how long does it take?

You will probably get better answers to this and other development questions in Apple's developer forums.
Best of luck.

Verizon charged my credit card $270.00 more than they were too

Verizon charged my debit card $317.24 instead of $32.50. I am now over drawn, out of town and out of Gas STRANDED with NO MONEY.   They said all they can do is in 5 DAYS return it. SO DO I SIT ON THE SIDE OFTHE ROAD FOR 5 DAYS VIRONICA???? I BET YOUR NOT.
I WANT MY MONEY B A C K !!!!!!!!!!!

    Ceilo, you're a tough situation right now. It's imperative that these funds are returned back to you as soon as possible. Did you process that transaction online at our website, by calling our customer service department or at a local store? Did you contact your financial institution to request that the transaction be reversed? Please provide more details so that we can further assist you right here.
LasinaH_VZW
Follow us on Twitter @VZWSupport

Lousy Customer Service Experience

My husband and I purchased a TV on 7/31/14. What started out as a good experience has turned into some of the worst customer service I have had the displeasure of experiencing. We made an online purchase for in-store pick up. When we got to the store and saw the TV we were purchasing, we changed our minds and went with a different TV. The sales person was extremely helpful and went above and beyond assisting us with our decision and purchase. We were told to cancel our online order, which we did. We received an email confirmation stating, "At your request, we've canceled your order. Be assured that if you paid by credit card, it has not been charged..." What we discovered was that we were indeed charged for the online purchase, in addition to the in store purchase. As soon as we noticed the charge, my husband called customer service and was told we should receive a refund within 7-10 business days. The customer service rep refused to look into it further, and my husband left the call feeling frustrated and annoyed.
Several days passed when I decided to call yesterday, 8/11/14, to address this issue again since we had still not received our refund. I was told the same thing by a different customer service rep. I informed this person that I understood the policy, however, according to the email, our card should never have been charged in the first place. His attitude was that he couldn't care less, that was the policy, they didn't have the money- it would be refunded soon. I asked to speak with a supervisor who immediately met me on the defense, and repeated the same policy back at me. I expressed my irritation and frustration at hearing the policy over and over again, without hearing a solution AND they were failing to understand that my issue was not with the policy, but the fact that my card had been charged despite the cancelation email saying otherwise.
After insinuating that 'if I needed the money,' he said that the best he could do was fax my bank to have them make the funds available. He told me he'd need my bank's fax number and put me on hold. I was on my bank's web site looking for a fax number, when he came back on the line. When I explained to him all I see is an 800 number and asked if that would work, he responded, "I guess" in the most put-out way possible. He said he would call me personally to inform me when this happened. It's now the next day. No phone call from Dimitri, the customer service manager, no refund in the bank. This has truly been an eye opening and disappointing experience.
In this day and age of Amazon and other competitive big box retailers, the most precious asset a company has is it's employees and their ability to deliver exceptional customer service. This experience has left me questioning if I ever want to shop at Best Buy again.
Sincerely,
Maja (removed per forum guidelines)

Hello jbuck,
Purchasing a brand-new TV should be a quick, easy and painless process -- not a tiresome experience like you described -- so I can imagine how frustrated you must feel. I'd be disappointed too if I cancelled an order only to later discover that transaction on my credit card statement. We rely on our in-store and phone support reps to provide prompt and courteous service, so it's disheartening to learn of situations where that expectation may not have been met.
Like AWBrown mentioned, a hold may be placed on the paying debit/credit card whenever an order is placed on BestBuy.com. These funds aren't officially collected until the order has been fulfilled (shipped or picked by in-store personnel), but this may have an effect on your available credit in the interim. If the order is later cancelled, Best Buy's role in the transaction is complete and it's the responsibility of the card's issuing bank to ensure any pending or expired authorizations are properly removed from the customer's account. Most banks are able to do so within 2-5 business days, but some may require up to one full billing cycle. For more information on this process, please refer to BestBuy.com's Conditions of Use, our Payment Options FAQ, and your card issuer.
That said, I'd like to take this opportunity to gather some information. Please make sure to check your private messages when you can by signing into the forum and then clicking on the letter icon in the upper right-hand corner of the page.
Aaron|Social Media Specialist | Best Buy® Corporate
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Fraudulent charges to debit card, customer service...

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