FRAUDULENT CHARGE ON MY CARD

I just discovered a fraudulent charge on my debit card for MYR 375.90 from Best Buy. I have NEVER shopped at Best Buy or used this card for ANY online purchase whatsoever. I have blocked my card since and lodged a complaint with the Bank and filed a police report as well, all of which I can gladly provide you the proofs.
I don't have any other info from the bank as this transaction was just done at 2.29pm today. All I know is, the amount is MYR 375.90, an unauthorised fraudulent charge, and the card was in my possesion at the time of the transaction, so someone hacked into my details!!!
Please look into this and refund my money NOW!!!! This is a debit card, I am not going to wait for 90 days turnaround for you to refund my stolen money!!!!!!

Dear kimmieV,
I have never had any personal experiences with possible fraudulent charges before but I imagine it is a scary thing. I am very sorry to about this!
To facilitate the quickest resolution, I recommend you contact your financial institution to dispute the charge and report that your card was used without your permission. They will open an investigation and contact Best Buy directly for any related information to the charge. We are happy to comply with their investigation
Please let me know if you have any other questions or concerns. I sincerely hope you are able to rectify this in a timely fashion. Thank you for reaching out!
Sincerely,
JD|Social Media Specialist | Best Buy® Corporate
Private Message

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Fraudulent charges to debit card, customer service...

I have 4 fraudulant charges on my debit card to Skype. Trying to report it on Skype but get this message every time:
"Select a contact method
Sorry, we’re having some problems at the moment. Please try again later. In the meantime, you can post to the Skype Community or read our FAQs."
Help.

I'm having the same issue. Had my account hacked by some lowlife last week, they got in, changed my billing info details to some random keystrokes, changed the auto-charge setting to yes, and turned on voicemail so that the calls they make get answered. Then in 7 mins my account auto-topped up out of Palpay 6 times to the tune of AUD110, until they drained my PP account.
Essentially this is a multiple level failing. Firstly Skype shouldn't be allowing accounts to happily auto-recharge 6 times in 7 mins, (doesn't that send alarm bells to any layman!) Secondly, Skype customer service have simply been out to lunch for over a week (Sorry, were having problems at the moment). Seriously, Skype we all know you're having problems, because we're the victims of that complete customer abandonment! But at least get your call centre up and running again. Geez, being offline for week, lucky you're not a telecommunications company, oh but wait...??!!

HT201359 I have a debit master card and it says payment method decelined so I contacted my bank and thay said that apple had a lot of fraudulent charges being made was wondering if someone could help me

I have a debit master card and it says payment method decelined so I contacted my bank and thay said that apple had a lot of fraudulent charges being made was wondering if someone could help me

Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
To contact product and tech support: Contacting Apple for support and service - this includes
international calling numbers..
For Mac App Store: Apple - Support - Mac App Store.
For iTunes: Apple - Support - iTunes.

HT1933 fraudulent charges on my credit card

How can I check to see if I have a fraudulant charge, or where the itunes music/movie was downloaded at? I believe I have a fradulant charge on my CC.
How can I determine where this transaction occured, when it occurred, and what was purchased on what device?
Thank you!
Andrew Lindsey
<Personal Information Edited by Host>

If these charges are being made to a credit or debit card, the most immediate thing you need to do is to call your credit card company or bank and report the unauthorized charges. That company can contact Apple if they need additional information.
Next, log into your iTunes Store account and see if the purchases are reflected in the Purchase History. If they are, immediately change the password to your iTunes Store account, making sure it's not something easily guessed or looked up. Then go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report the issue to the iTunes Store. There will be no way to determine what device the purchase was made from nor a location (not without a court order to Apple and to the relevant ISP, anyway).
If the charges are not reflected in the Purchase History, then it's most likely a fraudulent charge to your credit card directly rather than an unauthorized purchase through your iTunes Store account in which case it will be up to your bank to handle.
Regards.

ITunes over charge my Debit card 27 time. In the amount $277.16 how do I get my money back

iTunes over charge my debit card 27 time more in the amount of $277.16 how do I get my money back

First, report the incorrect charges to the bank that issued your card as incorrect/fraudulent. Then contact the iTunes Store and explain the situation to them:
http://www.apple.com/support/itunes/contact.html
If these charges were for apps you did not purchase rather than being billed multiple times for an app you did buy, you should also immediately change the password on your iTunes Store account.
You may also want to just remove your debit card information from your account, at least until you get things sorted out. I usually recommend against using a debit card in any situation where it is stored in the online store for just this reason; should something go wrong or someone obtain access to your iTunes account, your bank account can be drained dry very quickly. If you don't have a credit card, I'd suggest purchasing and using prepaid iTunes cards. That limits the amount of damage any fraud or problem can do to you.
Regards.

How do i report and ask for a credit for a fraudulent charge on itunes?, how do i report and ask for a credit for a fraudulent charge on itunes?

How do I report a fraudulent charge on my credit card on i-tunes?

First, log into your iTunes Store account and see if the purchases are reflected in the Purchase History.
http://support.apple.com/kb/HT2727
If they are and you're sure you or someone you know didn't make the purchase, immediately change the password to your iTunes Store account, making sure it's not something easily guessed or looked up. Then go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report the issue to the iTunes Store.
If the charges are not reflected in the Purchase History, then it's most likely a fraudulent charge to your credit card directly rather than an unauthorized purchase through your iTunes Store account and it will be up to your bank to handle.
Regards.

I need to report fraudulent charges from Skype. Pl...

I got a fraudulent charge put on my card from your company at 7:43 am this morning please contact me to give my refund back. I'm not comfortable giving my acct number, however I will provide you with the last four 2193.

I also had some unauthorized charges on my iTunes account. However, it's not possible to find them now, in my purchase history. They were visible yesterday, but are not shown today. They *are* findable on my credit card, when the bank looks for iTunes charges on the card. A mystery, sort of.
I've sent information to iTunes support people (via their web-based form), but would also like to talk on the phone with them.
Might anyone know how to contact iTunes support directly, preferably by phone? Thanks!

TS1424 I have fraudulent charges on my iTunes account.

My Bank statement showed up with 3 fraudulent charges on transacted on 4/27/2012. How can I block and cancel this transaction?
Can you give any direction? ANybody?
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Matt

If you believe that your account has been hacked, then change your password and alert your credit card company - ask them about reimbursement.

Fraudulent Charge to my account

Someone tried to make this purchase:
Ukraine 800 mins 1 month $69.99
on my credit card through Skype. It's a fraudulent charge. How do I report this and how can I prevent it from happening again?
This Skype support has gotten absolutely attrocious! It took me forever only to then be forced to make a public community post? What's up with that?
I'm one unhappy skype-user.

Same here. $60 charged in six transactions in one day. Skype help is an endless circle of frustration leading you back to where you started and having spoken to or communicated with no-one.
How do you get hold of Skype Customer Service??????

American Express & Fraudulent charges

Hello everyone i have not been on The Forum for quite sometime, so let me get to the point last month. Around July 22th i recieved a call on my home phone from a lady from American express, Around 5 or so that evening. She told me The call was regarding a past due balance of $2,443 , which she said it was late by one day. After Briefly listening to her, and understanding the situation.I told her i was not aware that charges were being placed on the card, she quickly said let me transfer you over to account protection services.10 seconds after she placed me on hold, fraud was actively on the line she then said i have account protection services on the line. They can futher assist you from here and dismissed herself from call. Fraud came on the line after she dismissed herself from the call, the nice lady represented her self with the usual prompts , my name is jenny with account protection services on a recorded line. I told her i was not aware charges were being placed on the account she said what were the charges i said all of them since i was not aware. I asked her when will i recieve credit she said between 24 & 48 hours from the time of the phone call. She said they credit me back for anything i tell them that is fraudulent, and continue on with the investigation. After around 24 hours i recieved credits for the full amount i was pleased with the outcome, after my statement was issued through the paperless email statement i saw the credits from the fraudulent charges this is a month after the inital call. American express has not called me since they just credited me back reversed the charges and left me a happy Business Platinum card Cardholder. But why does American express have better sucess rate with disputes then other Credit card or charges companies.? All i can say anytime a charge or charges is fraudulent i am never liable after that one phone call everything is taken care of. I LOVE American express Because they value and trust there card members, I Guess "Membership has privlleges" I Thank you all for reading my post and I'M Waiting for the great responces to come.

Jemster wrote:
longtimelurker wrote:
I think two things are being confused: 1) Fraud2) Disputes Amex has a good reputation on 2), where you DID make the charge, or some of the charge, but the merchant didn't deliver the service or product as promised, or changed the amount of the charge etc. In these cases, Amex does seem to side with the cardholder more than most other issuers (but will not always resolve in your favor). For fraud, you have a $0 liability with all issuers. There is of course overlap in how much you have to prove that it wasn't you making the charge, but I don't know if Amex is any better here. And note all the posts praising Chase and others for PROACTIVELY detecting fraud. Here Amex didn't, the charges posted and even became late. I don't think this is an obvious "Great job Amex!" example at all!I agree! It seems like the OP didn't use the card at all and didn't know there was even a bill until the late payment call. I would rather get a call to verify before the bill. It's a balancing act. If they make a habit of calling too often as charges are made, folks will simply use the card less because it becomes a hassle. It really depends on the spending usage and pattern of the individual. If a charge for an international plane ticket is charged to my card, I would expect a call, since I don't usually fly. However, if I start getting calls for charges made out-of-state, it would get old quick since this isn't unusual for me. Back when I did fly often, if I had started getting calls each time I purchased a plane ticket, I would have been OK the first time (or two), but after that I would have just used a different card.

HT3702 an unathorized charge to my card

I need to dispute a charge how do I do that

If these charges are being made to a credit or debit card, the most immediate thing you need to do is to call your credit card company or bank and report the unauthorized charges. That company can contact Apple if they need additional information.
Next, log into your iTunes Store account and see if the purchases are reflected in the Purchase History. If they are, immediately change the password to your iTunes Store account, making sure it's not something easily guessed or looked up. Then go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report the issue to the iTunes Store.
If the charges are not reflected in the Purchase History, then it's most likely a fraudulent charge to your credit card directly rather than an unauthorized purchase through your iTunes Store account in which case it will be up to your bank to handle.
Regards.

Hacked account - fraudulent charges.

I can't even get that far. I just got to this "COMMUNITY" which is ridiculous! While you all sit here and chat up a storm, I'm being fraudulently charged hundreds of dollars for NOTHING! And no one will help me! This is the most frustrating company I've ever encountered. No living, breathing, human being to actually pick up a phone and talk to!?!?!
This post was transferred from its previous location to create its own new topic here; its subject and/or title has been edited to differentiate the post from other inquiries and to reflect the post's content.

Hi,
Skype is aware of existing problems with the website when contacting their customer service agents. If you experience difficulty reaching Skype Customer Service or find yourself again redirected back to the Community, please try using a different web browser and - most importantly - choosing a different path through the various drop-down menu options presented. Also, look to approve a pop-up dialogue box which would connect you to start an instant message chat with a customer service agent. If you have pop-ups blocked in your browser settings, this will also block reaching an agent.
This FAQ article provides additional information and next steps:
https://support.skype.com/en/faq/FA10384/why-has-my-credit-debit-card-been-charged-by-skype-when-i-h...
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Adobe Photoshop, HOW CAN I STOP Adobe from CHARGING MY CREDIT CARD !!!!!!!!!!!!!!!!!!!!!!!

CLAIM AGAINT ADOBE FOR UNAUTHORIZED CHARGES
JANUARY 2012 TO FEBRUARY 2015
Adobe Photoshop CS5.1 WILL NOT STOP CHARGING MY CREDIT CARD !!!!!!!!!!!!!!!!!!!!!!!
Adobe's system is set up to make it VERY difficult to stop charging your credit card AFTER you cancel, CALLED and CANCELED, call and CANCELED AGAIN
Our annual accountant caught that the charges were still being charged. Our book keeper (my spouse) thought that Abobe was one of our systems charges and it did not raise a flag until October 2014. We canceled at the end of MAY 2013 when our off site designer at their own office said that illustrator was better for him for the work we need and we no longer needed to use PSD . Month to Month means you can cancel when you want. The agreement is very clear that we can cancel PRIOR TO THE RENEWAL DATE. ADOBE PS is a great program, we love it, we DONT love being charged for 27 extra unauthorized months 29.99 = 809.73 !!!!!!!!!!!!!!!!. Adobe can see the service has NOT been accessed or has not 1 minuet of use time on any dat for 21 months. When they did not cancel I had a 1 hour 25 minuet RECORDED conversation to cancel the service in November of 2013. I was assured this time it was canceled and refunded. We trusted the manager we spoke and did not see the charges for Our accountant whom filed our personal taxes first week of October 2014 for Tax Year 2013 discovered the charges were still there.
We have called in October 2014, November 2014, December 2014, January 2014. Our company attorney said to dispute all charges from first date of cancelation.
A friend with the SAME issue of Adobe charging after canceling recommended this forum. ADOBE ARE YOU READING THIS ???
CASE # 210663517
membership order number (AD007677235)
CASE HISTORY SINCE JANUARY 31TH 2012
1) I ordered ONE Month to Month January 4th 2012, got a confirmation that it was month to month but they said it was for ONE DARN year. I fought for weeks to over turn that. We only need the program for a few hours every 7 to 16 months. We cancel the minuet we are done using it.
We were over charged 9 MONTHS at 29.99 they reimbursed 2 months.
SEE CORRESPONDENCE FROM ADOBE BELOW
Adobe Case Update
1/31/12
Your Adobe ID: PRIVATE NAME @GMAIL.COM
Your Case Number: 0207444190
Hello Gene,
We've reviewed your case and we really apologize for the inconvenience and for the past experience that you had, we tried contacting you to inform that we've successfully gave you free 1 month subscription but you were not available at that time.
Please call us back to confirm you got this message and also to confirm at your end that we have given you credit for a month for the subscription that you have.
Thanks & Regards,
Adobe Support
This email is in response to support case #0207444190 submitted by Gene K.
To respond to this update or review your case history, log in to the Adobe Support Portal online and look for your case number in the "recent activity" section. Should you need to send us additional information, you can do so by opening the case and submitting your update.
If you have difficulties logging in, consult the Adobe ID and Membership FAQ.
Thank you,
Adobe Customer Care
2) WE CANCELED MULTIPLE TIMES IN 2012, BUT WERE CHARGED EVERY MONTH. WE USED THE SERVICE DURING 2 MONTHS OF THE YEAR AND WERE REIMBURSED 2 MONTHS Jan and Feb but we used it again in July 2012 for 2 days.
2012 WE WERE CHARGED WITHOUT AUTHORIZATION AFTER CANCELATION 9 MONTHS @ 29.99 = 269.91
3) FEBRUARY 4TH 2013 TO OUR NEXT USE APRIL 26TH 2013 WE WERE NOT CHARGED we gained some confidence in the system.
4) ORDERED ONE MONTH TO MONTH ON APRIL 26TH 2013
5) CANCELED ON APRIL 28TH 2013
6) CALLED TO CANCEL AGAIN AFTER CONTINUED TO CHARGE MY COMPANY ACCOUNT until I lost my Company Credit card on a plane to my sisters funeral on the east coast. May 28th 2013 to June 26th 2014
7) OVER CHARGED BY 13 MONTHS @ 29.99 = $389.87
8) Our sibling passed away in July 18th 2014 and our company credit card was lost on the plane to east coast so Adobe could NOT charge 7.26.15
9) Seems the only way to stop them is to lose or cancel your credit card. See Adobe's email below sent 7.26.15
Adobe Creative Cloud <[email protected]>
7/26/15
We have been unable to bill the payment method on file for your account. To make sure you have uninterrupted access to Creative Cloud, please take a moment to update your billing information.
We don't want to see you go
10) September 18th 2014 we had to request one month of service again for 5 days to organize company marketing photo's for designers Illustrator Program, used our NEW Credit Card
11) September 23rd 2014 CANCELED month to month
12) October 19th 2014 called Adobe to ask WHY AGAIN !!!!! they charged card again?? THEY ASSURED they would refund and cancel and apologized AGAIN.
13) November 19th 2014 Adobe charged our new Company Credit Card AGAIN, I called for 1 hour 3 minuets I was assured it would be reimbursed and canceled. NEVER happened
14) December 19th 2014 Adobe charged our new Company Credit Card AGAIN, I called our attorney to get help to resolve.
15) October 20th 2014 to February 18th AGAING OVER CHARGED BY 5 MONTHS @ 29.99 = $149.95
16) January 23rd 2015 called Adobe to tell them we were filing a suit against for charging our card for 21 months of over charging with NO AUTHORIZATION!! Still have not heard back in 34 days.
18) February 27th 2015 I was given this forum to try to bring attention to ADOBE and the horrible awful practices they have.
     Adobe will see that not one single minuet of time has been used of their online access from our account.
ADOBE, PLEASE CREDIT OUR CREDIT CARD ON FILE FOR   27 extra unauthorized months 29.99 = 809.73 !!!!
Purposefully not going away,
Gene K.

This is an open forum, not Adobe support... you need Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"

HT1918 How do I get iTunes to charge my credit card instead of using up my apple credit balance?

My credit card is offering me a $5 statement credit if I spend at least $5 on iTunes. Problem is I have a large credit balance - how can I get iTunes to charge my credit card instead of using up my apple credit?

If you have a balance on your iTunes account then that will automatically be used for purchases before your credit card will be - you can't change how items are billed.
You could try gifting items to yourself, you can only gift via a credit card (I haven't tried it but I think that you should be able to gift items to yourself)
Gifting : http://support.apple.com/kb/HT2736

Two phones ordered, only one shipped. The iPhone 6 has shipped with tracking number and charge to my card. iPhone 6 Plus has no information available, no one at CS can tell me if this is normal, if it is delayed, any info appreciated.

I placed an upgrade order for two phones, an iPhone 6 and 6plus.
I was in the Verizon shopping cart at 11:55 and checked out by 12:01 AM pacific time.
I do have my email confirmation for both phones with ship date 9/19
The iPhone 6 has shipped with tracking number and the charge to my card came through for the price of this phone.
There is no other information available - nothing on the status of the 6 Plus. Customer service doesn't know if this is normal or if my order went through, its really bad.
Any further information would be much appreciated.

I was just told by a Verizon sales rep that, when her team got in, when she checked the system at 3:03 (midnight+ 3 minutes) all 6Plus had a back order date of October, and now its going into November even though the pre-order system was showing 9/19 - that all verizon iphone 6 plus had an instant sell out.
She had no additional information on my iPhone 6 plus, not even if there was a chance for it to ship out, when the back order date would be - no further information.
(A different rep I talked to said all iphone 6 plus pre orders had a ship date of October, all of them - I asked what Verizon is going to do when they advertised iphone 6 plus for 9/19 delivery and your telling me they never had any available - at this point he transferred me... *****)

FRAUDULENT CHARGE ON MY CARD

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