Free X1 upgrade not available because I don't have Triple Play

Hi, I am new to the forums. I got an email saying I am eligible for an upgrade to x1. I chatted about upgrading and they day I need Triple play to do it. I dont want triple play. Comcast is too unreliable to trust with my phone service, as I need that for my job. I have TV and Internet though comcast. They das that there are no double play offers avaiable. Sounds like false advertising to me, a marketing ploy to get consumers to upgrade to the triple play stupidity. The Comcast service was out for 3 days, while the Verizon landline kept going.

Hello bubtub,
I apologize for any inconvenience this has caused you. I have sent you a private message to further assist you.
You can click on my name (Comcastcares) and click on "Private Message Me”. 
At the top of each Forum page you will see a small envelope 
This is the icon for Private Messages, referred to as ‘PM’s’. A Private Message is a way to communicate in private, to another User, Moderator, or Administrator out of public view in the Forums.
The gray envelope icon will have a number next to it if you have any new messages waiting. 
To open a PM to read it, double click on the envelope. If you click on the white envelope a window will open with tabs for your Private Message Inbox, Sent Messages, Friends, Ignored Users, and Compose new Message. You can also access this area by clicking on the Username in a Thread or post. By default, Private Messages are enabled. You can disable this feature in My Settings>Preferences> Private Messenger.
http://forums.xfinity.com/t5/Billing/Price-increas/m-p/2542019

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