Frustrated with Purchase Failed bug!

I am trying to update Xcode 4.6 from Mac App Store. After logging in, pressing the update button and waiting 3 hours to download the 1.5 GB update, it gives me "Purchase Failed" message. As I click "Ok", and returning back to update, it asked me to login again! and start updating from scratch!
Please, imaging the frustration I am suffering right now. And try to help me!

Hi rmpagejr3,
I'm so sorry you've had to spend so much time and effort on your price match request; it is certainly not intended to be such a chore for our customers. I was glad to see that Heidi from our Facebook team reached out to you last week. Please let her know if you require any further assistance.
Regards,
Elizabeth|Social Media Supervisor|Best Buy® Corporate
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Extremely Frustrated with Purchase and Lack of Customer Service

I purchased an LG TV on 10/10 for $679.99 10/10, a week later I saw that Dell had the same television for $479. I called to Best Buy customer service and tried to price match. The man that I spoke with said no problem and that he would forward this request to the appropriate department and that I would see the difference refunded in 7-10 business days. Well 3 weeks went by and I had not received any type of refund. I then had to switch banks due to other unforseen circumstances. I have been trying to get the refund to either my new account or in the form of a gift card. I went to the physical store I purchased the TV at and after about an hour they told me that I just had to call 1800BESTBUY. Well I have been on the phone with them 4 separate times all being told different things. The first lady was actually very helpful, was on the phone for about 45 minutes and then the call dropped after we were finally getting somewhere and I never received a call back. So I called you guys back and after a ridiculous hold time someone just told me that I would have to wait 72 hours for some sort of resolution and I have no idea what the hell is going on now. I am currently talking with someone right now and she just keeps putting me back on hold trying to figure out what the hell is going on. I am just fed up listening to the holiday hold music and need something done about this immediately. Whether it be a refund to my new bank account or a refund in the form of a gift card, I do not care because it will just be spent on Christmas gifts from Best Buy either way. I am just so sick of wasting my time being on hold on 4 separate phone calls, each long with no resolution whatsoever. If it could expedite anything the case number I have received is {removed per forum guidelines}.
Robert {removed per forum guidelines}

Hi rmpagejr3,
I'm so sorry you've had to spend so much time and effort on your price match request; it is certainly not intended to be such a chore for our customers. I was glad to see that Heidi from our Facebook team reached out to you last week. Please let her know if you require any further assistance.
Regards,
Elizabeth|Social Media Supervisor|Best Buy® Corporate
Private Message

I have an iMac 21.5 inch purchased in 2011 with a failing 1TB Seagate hard drive. Can I get a replacement hard drive?

I have an iMac 21.5 inch purchased in 2011 with a failing 1TB Seagate hard drive. Can I get a replacement hard drive thru the Apple Replacement Program? I did purchase the Applecare Plan but it expired in Dec. 2013.

FWIW, if you purchased the iMac in 2011 and purchased Applecare, you are covered for a total of 3 years. You mentioned yours expired in December 2013 - that cannot be unless you bought yours in 2010. If you bought it in December 2011, you should still be covered until December 2014 - if so, contact Apple/make a Genius Bar appointment quickly so the replacement is covered by the warranty. The hard drive replacement program might have expired, but as long as you're covered by Applecare, a drive replacement is covered.

Frustrated with iCal 3--please fix the obvious bugs!

I read that Apple actually looks at these posts, otherwise I would suffer in silence. So here goes...
After adopting iCal for all of my calendar needs and being able to rely on version 2 to work, I upgraded to Leopard and iCal 3. Now, I am frustrated with obvious bugs and very worried about the integrity of my calendar data (which is EXTREMELY important).
Some things that do not work or seem to work sporadically in iCal 3:
1. Delete events/to-do's after n days. Nothing. And why is this option applied globally rather than to specific calendars?
2. Publish calendars upon modification. Usually works; sometimes quits for no apparent reason.
3. Reliable syncing (OK, maybe this is an iSync problem).
Other frustrations:
1. Very slow operation. Slow to create event, slow to edit event, slow to even change from month to month.
2. Very slow or even crashes when I double-click on an event.
3. I seem to need to double-click after I enter an event to fill in all the info I want.
4. No easy way to archive (and restore) old events.
Please, Apple, do not lose your focus on software excellence, as you pursue lucrative new markets! Your recent software releases (like iCal, iSync, AirDisk, TimeMachine, etc.) are beginning to remind me of, gasp, Microsoft. They almost work.
Excuse me for venting on this forum.

I have all of the same issues Jeff. What gives?? This needs immediate fix.

PurchaseOperation: Purchase failed with code 5002

When I try to download a book that I purchased to one of my workstations, I get the following output within `/var/log/bookstore.log`:
Jun 2 15:55:50 hostname iBooks[17397] <Critical>: MZBookKeeperStoreURLOperation: Starting URL operation with url=https://bookkeeper.itunes.apple.com/WebObjects/MZBookkeeper.woa/wa/getAll / bagKey=(null)
Jun 2 15:55:50 hostname iBooks[17397] <Critical>: -[ISStoreURLOperation _runURLOperation]: _addStandardQueryParametersForURL: https://bookkeeper.itunes.apple.com/WebObjects/MZBookkeeper.woa/wa/getAll
Jun 2 15:55:50 hostname bookstoreagent[1491] <Critical>: ISStoreURLOperation: Starting URL operation with url=(null) / bagKey=buyProduct
Jun 2 15:55:50 hostname bookstoreagent[1491] <Critical>: -[ISStoreURLOperation _runURLOperation]: _addStandardQueryParametersForURL: https://p7-buy.itunes.apple.com/WebObjects/MZBuy.woa/wa/buyProduct
Jun 2 15:55:50 hostname bookstoreagent[1491] <Critical>: ADI: Account is not provisioned, omitting OTP and MD
Jun 2 15:55:50 hostname bookstoreagent[1491] <Critical>: PurchaseOperation: Purchase failed with code 5002 and params productType=PUB&price=0&salableAdamId=5212156335&pricingParameters=HQRDL&ownerDsid=52156526
What should I do to resolve this?

Unfortunately that did not resolve the issue. Same thing happening, but I did noticed something I had not seen previously in system.log:
Sandbox: bookstoreagent(1423) deny file-read-data /Volumes/tank/Users/Shared/SC Info/SC Info.sidd
Sandbox: bookstoreagent(1423) deny file-read-data /Volumes/tank/Users/Shared/SC Info/SC Info.sidb
Sandbox: bookstoreagent(1423) deny file-read-data /Volumes/tank/Users/Shared/adi/adi.pb
So I proceeded to also reset permissions and ACLs on the Shared folder.
Unfortuantely this still availed no positive results and proceeded with another error. I now saw the `adi` folder in the mix. I then also moved it over, but noted that it was still complaining about the `SC Info` folder, even though it does not exist. Obviously the folder is not being recreated and leads me to believe that there is yet some kind of permission issue, even though things should be sane in that regard.
I then `mkdir'd` the `SC Info` folder and then got:
sandboxd[258] ([1423]): bookstoreagent(1423) deny file-write-create /Volumes/tank/Users/Shared/SC Info/.sid.lockFile
sandboxd[258] ([1423]): bookstoreagent(1423) deny file-write-create /Volumes/tank/Users/Shared/SC Info/SC Info.sidb
So obviously the sandobx is having some kind of permission issues here. I could go setting it to 777, but obviously that's not ideal and I'd like to understand what is actually happening here under the sheets that is so elusive...
Oh, also, I did add Deauth and Auth for this computer in between the steps before mv'ing folders (I don't like to rm things initially until I'm sure I've not blown something up... )

Newsstand download error & restore purchases failed

HELP!
I'm having roblems downloading my subscribed magazines in newsstand. It comes up with 'error downloading' I have already done the following:
deleted the app & reinstalled - after reinstalling i can't download previous magazines as another error message comes up 'restored purchases failed'
restarted the ipad - several times
checked automatic download is switch on
checked there are no resitrctions on
deleted the app, restarted the ipad and reinstalled the app
reported the problem to the magazine ppl but becuase I subscribed through Apple it's an Apple problem
check the discussions for help - found nothing
Can't report the problem to Apple through my itunes account as the subscription was taken out in June so it's over 90 days old - not helpful Apple!
I can't find any help anywhere and I'm extremely frustrated
Please can anyone help?

I've had this error with my GQ and Mens Health Magazines on my ipad, and this is what fixed it for both magazines. Go to the "Library" inside each magazine app. Then click on the gear symbol in the upper right corner, and choose "remove issues from ipad". Then select the issues that had this error message, and remove them. Afterwards, you re-download with no probems.

Why are programs released with so many bugs? Photoshop & Premiere Elements 12 installation errors

Microsoft windows 8 was buggy, but win 8.1 has even more program bugs. I cannot install either Adobe Photoshop Elements 12 or Adobe Premiere Elements 12. I get various errors - eg invalid serial number (when it isn't), general unspecified installation errors, roll back problems, 9 times I've uninstalled and reinstalled and rebooted. The Adobe Trouble-shooter does not help eg delete the swf file etc.
Why do you release programs with so many bugs?
How can I get my money back?
But Adobe Photoshop Elements 11 used to work fine...
Adobe is not the only company with Windows 8 problems....

A few days ago I bought the Photoshop elements 12 and with the help of the customer service chat I finally register and received the serial number, but accidentally closed the chat before obtain the link to download it. I 've tried in different ways with not results. Can anyone please help me to download and setup the software that I purchased? I'm new around here and have found it very difficult this new system, I think it was better when the program was purchased on disk and only the installation steps were followed, Sorry my insistence but took a few days on this and start to get frustrated by not receiving any response from the customer service and finally referred me to this forum. Should I return the prepaid card to the store?. Please help.

WiFi Music Store Purchases Fail To Download

My very first attempt to purchase music on my iPhone through the iPhone iTunes WiFi Music App caused, and continues to cause, me much frustration and disappointment.
Background: I purchase music from iTunes on my MacBook Pro just fine, and my iPhone is synced with iTunes from my MacBook Pro and so my iPhone is well aware of my iTunes account info, etc.
After some playing around and experimenting, it seems that I can purchase and download (on my iPhone, using the WiFi iTunes app) "regular" songs just fine, but "iTunes Plus" songs cause a problem. The music I first attempted to purchase was "iTunes Plus", and all attempts to purchase any iTunes Plus music fails in the same manner.
I touch the button to buy, I enter my account password when prompted, the red bubble bounces down onto the Downloads button, and after about 1 full second the red bubble disappears. I touch the Downloads button and there is nothing there. No purchase occurred, and I never get billed. It's as if iTunes Plus songs cannot be purchased on the iPhone using the WiFi iTunes app.
Can anyone please tell me if there is some problem or known limitation? Am I doing something wrong?

Ummm... Thanks, I think, but this didn't address my problem. I'm not a novice user, and I already know everything this article says.
What I do not know, and am having trouble with, is why I cannot purchase and download iTunes Plus content, when "regular" content purchases download without issue. Given that regular content purchases download without issue, it isn't my iPhone, my iTunes account, my WiFi connection -- what is the problem with purchasing and downloading iTunes Plus content reliably?

If my iPod Touch 5 battery is failing, can I pay Apple to send me a refurbished one before I send them the one with a failing battery? I don't want to go without my ITouch.

If my iPod Touch 5 battery is failing, can I pay Apple to send me a refurbished one before I send them the one with a failing battery? I don't want to go without my ITouch. I really don't want to go without it but I dont want to have to purchase a new one. The battery life is abysmal, and I am reluctant to upgrade my ios system to ios8 because all I ever see are complaints about upgrades killing the battery. I am still on ios6. When I upgraded my macbook pro (which is now DEAD) the battery got worse.
I am just sick of it. I called apple about my itouch battery and the help was terrible. All they were telling me to do was do a restart and UPGRADE TO THE LATEST IOS TO SEE IF THAT SOLVES THE BATTERY PROBLEM. They would not even tell me what to do if that would not work. Very rude.I kept asking and I finally had to find out myself through my own research that they cant replace the battery; instead they send you a refurbished ipod. They never told me that on the phone and they kept giving me the run around when I kept asking them what I should do if the IOS upgrade did not work or made the battery worse. Hopefully someone can answer my initial question. Thanks guys. I have a charger that I sometimes use plugged in to the ipod ( not all the time, I know that is bad for the battery) and I thought my battery life should be better than it is because I sometimes use it on the charger ( it should save the battery).

Not that I know of. You can do the exchange at an Apple store if they have refurbished ones in stock
- Make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar

Sending mail with attachment fails on MAC Mail and WRP400.

Sending mail with attachment fails on MAC Mail and WRP400.
We have hundreds of WRP400 connected with Mac (Machintosh) computers. No special configurations are applied (no virtual server or DMZ). Web navigation, P2P programs and sending mail without attachment work right.
The problem is the impossibility to send mails with medium or big size files attachment from MAC Mail.
If we use Windows PCs or a different linksys routers (eg. WRT54G) the problem not happens.
We have upgraded WRP400 firmware version from 1.00.06 to 2.00.05 but the result is the same. Sending mail with attachment using Mac fails.
We tried to configure WRP400 with DMZ to a particular MAC. We tried to configure Virtual server on tcp 25 port of a MAC. The result is always the same.
This is a WRP400 bug? Windows PCs work right. MAC and MAC mail works right with other linksys router.
We need help. Thanks.

The problem was fixed since beta firmware 2.00.11.
I think that this issue was caused from a bug that decrease upload bitrate of WRP400 after some days of activity.
See more details on Cisco forum under title "WRP400 stops responding after browsing certain websites".
Thanks.

Purchase fail cause I used to pay by credit card

purchase fail cause I used to pay by credit card .Itunes card is danger, I don't like to pay with that method. Can iTunes gift card can't pay in-app ?

By 'purchase fail' you mean ... ? And 'iTunes card is danger' ? If you redeem iTunes gift cards onto your account then you should be able to make in-app purchases via your account's balance.

Becoming frustrated with Aperture 3

For the last month I have been using Aperture 3. I love all the new feature and I want it to work. I have own Aperture since version 1.5 and the story has always been the same. I use it for a while until I become very frustrated with its poor performance.
When Aperture 1.5 came out I purchased a MAc PRo with all the bells and whistles just so I could run Aperture 1.5, after a few month I became very frustrated because its poor performance and I was forced to move to Lightroom 1.
When Aperture 2 came out I was very excited thinking that Apple would finally figure out how to get Ap performance right. Once again, after a few month I was forced to switch back to LR 2.
Aperture 3 finally came out and it seemed to be a dream come true. Its feature sets rock, but once again, after one month I may be forced to switch back to LR 2.
What's more frustrating is hearing how many are running Aperture 3 with good (or at least acceptable) performance.
This post is my last hope, my last attempt to Aperture sanity. Any suggestion about what may be going on is very welcome.
I am running a MAC PRO 2 x2.66Ghz Dual-Core Intel Xenon with 11GB of memory. Aperture library and images (referenced) are in a RAID system (same place). The video card is an NVIDIA GeForce 8800 GT. I am running Aperture 3.01 on Snow Leopard 10.6.2 with all the updated installed.
Ap3 is running so slow at times that going from image to image after adjusting one it may take up to 5 seconds (enough for the beach ball to show up). AT times it even slow down the system. Forget about working on 100% zoom with any of the brushes.
I just can't buy a new MAC PRO with every new version of Aperture, and, last time I did that it didn't make a difference, anyway.
HELP! Before I give up.

I agree with you that slow can be relative.
I am a working professional and I need my equipment to support me and not get on my way. When I say slow is because I compared to my previous workflow, how much it takes me and the software to do basic, global adjustment... WB, Exposure, Black point, Contrast, definition, white recovery, and then go to the next image. I am not eve talking about brushes or sharpening. I know how long it took me using LR 2 and to that I am compare how long it takes me in Ap 3. I can tell you right now that the only thing that kept me yesterday working on Ap 3 is that I truly believe its RAW conversion is better than LR 2or LR 3 because the slowness is unbearable at times.
And I say at times, because there are times that Ap 3 works just fine.
Having a Hardware issue has cross my mind.
The same HD that has the Ap 3 Library and images is the same on I use for LR 2. Yet, LR 2 does not have those issues. But I'll try the defrag suggestion.
As far as a bad image, this is a brand new library and not a converted one. I created it from scratch. But again, I will try anything. Not sure how can look for a bad image, but what I can do is create two new library, one in my current working HD and one in another HD. I will first import a new project and see what happens. Then, I will export a project from my working library and import it. Let see what happens. I may defrag any way, but that may help diagnose if that is the issue or not, or if I have problems with the raid.
One of the things that bother me is the inconsistency of experiences. I agree with you that for some it zip even in similar systems. For other the experience has been frustrating. That is weird beyond reason! Hopefully the more we keep doing this the more likely that we can get to the root.
Thanks.
Message was edited by: DavidPR

Subscription Purchase Failed

I have had an App rejected by Apple. While they were trying to test the annual subscription they got the message "Subscription Purchase Failed. Failed to purchase subscription, please try later."
As far as I can see I have everything done correctly. The Product ID matches (triple checked) and I have single editions available. The Viewer Type is Multi-Issue with iTunes Subscription. This is the 4th App I have submitted to Apple and the previous 3 with similar configurations all got accepted without a problem.
The other strange thing is when I publish a folio edition for retail it disappears off the development viewer. Publish again for free and it appears. Should a retail version not appear on the development viewer so I can sandbox test?
PS: Rang Adobe 24x7, 365 DPS Pro Gold Support and got directed to a voice mail. Fail!!!

adeshks wrote:
please tell me how to make payment for india unlimited again.
That's not possible. The Unlimited India Plan has been permanently withdrawn due to unacceptably high fraud levels.
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Getting very frustrated with my Gnex...

Ok so I am running out of ideas to make this phone work for me... Currently on my 3rd gnex since i first bought it in May 2012 and this on is by far the worse. Just a quick run down of my first two 1.) worked great absolutely enjoyed all the features as it was my first 4g phone got impatient waiting for 1st jelly bean update and bricked it while trying to root rookie mistake lol... 2.) was just as happy with it as the first. Everything working great till about a month ago when the mic started to act up and no one could hear me unless i was using a headset or blue tooth. Got the update for 4.2.2 the day I was taking it to best buy geek squad to send out and that even seemed to be working great loved the camera features and was even starting to like the lock screen widgets. Had no problems with the battery drain and even seemed to be running better than ever. But since my wife was the most frustrated with not being able to hear me when we'd talk on the phone i sent it out for a replacement (happy wife = happy life). Which now brings me to today not even 24 hours after picking up my replacement gnex i am starting to regret my decision to ever buy one in the first place. This one came with 4.2.2 ready to go on it and seemed to get off to a good start with it until i tried to open the internet, Google would start to load then poof back to home screen, open internet back up load some more then kicked out (wifi or 4g/3g mind you). then it was like it was taunting me saying "oh good patients you got me to load google dare you to search.... HAHAHAHAHA nice try" poof home screen. Ok. Well internet a bust lets try the google search bar.... Oh wow i like the new features here let's try a search.... well back to hompage i go.... At this point I'm ready to give up and try later so I press the lock button and screen goes black then flashes at me for about 3mins... When I go to the main menu it is black as if i have no apps at all till i swipe and then everything appears. Oh and it is beginning to get real hot like I've seen posted here a couple of times and now I have started missing the htc thunberbolt loaner phone that best buy gave me for the 3 days with out my nexus...
Things I have tried:
-Factory reset (3 times)
-Taking Battery out and letting it sit for awhile (up to 15mins)
-Avoiding the urge to just throw it against the wall (hardest one of all)
Things I'd like to avoid in finding a solution:
-Rooting ( tried and failed at that already in the past)
-Waiting for ANOTHER replacement phone
-Throwing it against the wall (still seems like that would make me the happiest right now)
So all in all i just needed to vent a bit and am now curios as to what options I do have now. I didn't go with the verizon insurance on the phone because i went through Best Buy when i bought it originally and pay 9.99 a month for their Geek Squad protection plan but i don't want to have to send it back out since i just got it back today. Can I take it in to a verizon store and replace it right away? If so how much should that cost (in AZ)? Has anyone else been down this road with their gnex as well and have any info to share?

Is the replacement phone working flawlessly so far as of this posting cowboyjake? I couldn't help it to laugh at your posting things you have tried. I know how you feel the upgrade it messed up my phone it reboots during a phone call, screen goes blank and have to uninstall / reinstall the battery to get the phone to boot up and work. Price goes up Quality and Service goes down is the motto of all businesses now days.

Frustrated with Motion's instability

I am pretty frustrated with Motion right about now. I understand it has some powerful capabilities (of which currently fulfill all my needs) and is in a relatively infantile state, however.... it is completely useless if it can't do what it should do because of poor performance and bugs. I am glad I'm not importing anything from Motion to FCP because judging from this board, that's a whole other pandora's box of eggshells.
I've read posts here of Motion crashing due to 10.4.3, Decklink desktop settings, ANY image filters, font issues, QT version issues, projects too big, etc... I started off pretty good, but as my project has grown during production, Motion has gotten shakier and shakier. Constant beach balls, random non-responsiveness, crashing with no rhyme or consistent cause... you name it. How can Apple call this a "Pro" app?! I read a post stating that Motion is not meant for anything larger than a few second effect or lower-third graphic... what the **** good is that?
I've tried removing my duplicate fonts, I don't have a decklink card, I deleted preferences, I repaired permissions, I installed (and reinstalled) updates, I changed export settings many times, I am even forced to disable image filters when I'll be working on that section because if that filtered image has to be drawn for the screen, Motion crashes. This is insane. I can't even tell you how many folks have written on here how Motion's problems seriously crimped their tight work deadlines. I'm in the same boat. And quite frankly, I'm very concerned that this project won't get built and rendered in time because of Motion's instability.
I'm beginning to wonder if I should have went with AE instead. This project isn't that hard. If Motion can't handle a 1 minute piece, with 2 short movie clips, and no audio... what can it handle?!
-J

Heya Justin,
Motion has its strengths and weaknesses, but as a motion graphics artist and/or compositor, you'll want to have a few tools in your arsenal. Motion, for example, plays fairly well with AE. You can open Motion projects as QT movies in AE and see automatic updates when you make changes to the projects (in Motion).
Combustion is a great tool, as Patrick pointed out. It has a somewhat long story behind it, but it is considered a direct competitor to AE. Among its strengths: a superior (to AE) 3D implementation, decent particles, awesome keyer, awesome tracker and more.
Nowadays, picking a tool means picking a community. AE has been around for more than a decade and has a userbase in the hundreds of thousands, so there are a lot of resources out there. It's also a bit long in the tooth, on the downward curve of its product lifecycle. Combustion has a much smaller community and Discreet has been slightly fickle about developing it. For a while, it was a major focus for the company, then it went into limbo, then it came back.
Regardless of all that, try familiarizing yourself with some of the other tools on the market. You really can only appreciate each one until you've tried another. And don't be discouraged: time and technology (things get more powerful and ever-cheaper) are on your side.
Good luck!

Frustrated with Purchase Failed bug!

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