Frustration with adobe

I got to vent because maybe others can make sense of this. I
don't know if Adobe just hired new "visionaries" at the company,
driving it in different directions, but they're starting to concern
me a bit. I would like to work in a reasonably predictable
environment, increasing my knowledge and skills in software tools
that provide job security, and to further push your designs and
applications from familiarity.
It seems like every month we hear about more features that
are being removed from the development lineup... functions within
the applications, and of course the well documented stop of support
for the latest MS web development standards, but now we just found
out that they are removing Adobe Stock Photos service for good and
giving people a month to quickly download their images before they
close shop. HUH? What is going on over there at Adobe? I keep
hearing the reason "to focus on other areas" excuse every time a
feature gets hacked, but focus on what? I mean, do they really
think flex is going to replace everything or something? I have no
problem with change provided there's a reason for it. What's the
reasoning in removing a great service like Adobe Stock Photos?
For those that dont know yet...
"As of April 1, 2008, the Adobe Stock Photos service will be
discontinued. You will be able to purchase images through the
service until March 31. We have decided to discontinue this service
in order to focus our efforts in other areas. We appreciate your
support of Adobe and the Adobe Stock Photos service
So, what do you do now?
Conclude your business with Adobe Stock Photos."
LOL... nice Q&A Adobe!

Me too. And if iStockPhoto doesn't have what I need, Veer.com
has everything
imaginable, up to the very best quality, and offers a free
service to help
you find exactly what you need.
Patty Ayers | Adobe Community Expert
www.WebDevBiz.com
Free Articles on the Business of Web Development
Web Design Contract, Estimate Request Form, Estimate
Worksheet
"Nancy O" <[email protected]> wrote in message
news:frev3v$4u9$[email protected]..
> Sorry but I'm not losing any sleep over the demise of
adobe stock photos.
> I
> use www.istockphoto.com I like their quality, variety of
flavors, and
> prices. Very inexpensive for web images; sliding scale
for higher res
> images. They offer royalty free video clips too. A very
good resource.
>
>
>
> --Nancy O.
> Alt-Web Design & Publishing
> www.alt-web.com
>
>
>
> "jsteinmann" <[email protected]> wrote
in message
> news:frergg$1c9$[email protected]..
>> Let's just say the financial resources needed to
maintain bandwidth for
>> downloads, plus what very minimal man power to
maintain the software
> that's
>> built into Bridge already, doesn't justify their
costs in keeping it up
>> as
>> compared to revenue..... it's a complimentary
product/service to the
> software!
>> People that spend a lot of money on Photoshop and
Fireworks will
>> naturally
> use
>> a stock photo service that was as well put together
as Adobe Stock
>> Photos.
>> Many front end designers felt it was worth buying
Photoshop just for the
> wealth
>> of resources with Adobe Stock Photos.
>>
>> Honestly, have you sifted through the sea of poor
stock photo services
>> on
> the
>> internet? It's a complete disappointment for front
end designers. Even
> if
>> they were losing a few bucks on that alone, when you
look at the big
> picture
>> and think of Adobe and Photoshop being their iconic
product, it makes you
>> scratch your head.
>>
>>
>>
>
>

Similar Messages

VERY frustrated with Adobe...

I received an email to register my qualifying product with Adobe through the program itself (my qualifing program was PS CS4) and receive my choice of a "free" gift. Choices were a font, training, etc. I wanted the font. Wehn I recevied no response, I registered again; thinking maybe it did not go through the 1st time. Still nothing. (And Adobe emails have never gone into my spam folder; BUT I did check every day to make sure it did NOT go there.) I opned up a customer service case; it was closed with the answer I did not have paid technical support. I called customer service; they said they would email me the link. Nothing. Open another customer service case; it was closed as "resolved". Called customer Service AGAIN, AGAIN they said they would email it. NOTHING. Yet I am still receiving other emails from Adobe. I am at my wits end; I am SO frustrated. Any ideas?

Add me to the long list - I received a message "Register your product and get a gift" and later, "Reminder - claim your Adobe registration benefit".
I knew what I wanted, but thought I'd browse so I selected the first item, which was Safari books. I clicked on the link, browsed, closed the window and went back to the email to click on the next one. I got the following message:
"Sorry, our records indicate you have already selected your complimentary benefit.
If you have any questions regarding your complimentary benefit, please contact Adobe Customer Service in your region."
Today I called the number provided (800-833-6687) to see if they could fix it. They said it could not be reset and it's not possible to change it. I attempted to escalate, but they insist this is not possible. Adobe also seems to have not learned the lessons other companies have regarding outsourcing support to other countries.
I can't imagine who would design what amounts to a practical joke on customers spending $600 - $2,000 on their product.
The other offer, which I think this thread is about, is the "get a gift" offer. I registered (in March) and don't recall ever receiving anything about a gift.
So, Adobe: Please make right the little practical jokes you're playing with customers. You should know that I was upgrading from Macromedia Studio 8 - I resisted the "Adobe" versions as long as I could because of Adobe's poor reputation in these matters. Don't you think you'd have more dedicated customers who would update more frequently if you simply treated them right?

Total Frustration With Adobe Support!

Just a rant about current practices at Adobe......
Adobe's new flagship Photoshop CS4 Extended is hyped as the "Cat's Meow" of photo editing and graphics software. It has some of the most advanced features available including 3D, hardware rendering, advanced stacking, HDR, etc., etc., etc. It actually may be the most fantastic editing software anywhere! But, you can't prove it by me.... Not yet, and maybe not ever....
I can't install it! I have attempted to put it on two of my systems. One a Dell, the other a Gateway. Each has Win XP Home edition. After over six hours of install, uninstall, upgrade video drivers, download 814 megabyte files "twice," install Windows Service Pack 3, etc., etc., I finally called Adobe Support only to be totally disappointed with the non-support.
First, I am subjected to a lengthy wait listening to loud, bad, music loops. Next I'm connected to a "support" person, apparently in India or Pakistan with an accent making it very difficult to understand his "English." He wasn't at all interested in learning about "where" the installation had failed, but just wanted to shovel me off to download a "Windows Cleaner" and "CS4 Cleanup Script." He informed me that I may have to uninstall "ALL ADOBE PRODUCTS" before installing the CS4 Extended Trial.
Now the above statement is just plain stupid, especially from an Adobe representative! Try Adobe Flash, Photoshop versions 5, 7 and CS each complete with dozens of plug-ins, hundreds of actions, specialized settings, etc. How about Adobe Frame Maker with hundreds of projects, Adobe Quick Time, Adobe Encore, Adobe Premier, etc., etc., all with myriad data, plugins, etc. We're talking weeks of reinstall or a complete reinstall of the disk which would, of course, wipe out CS4 EXtended (if it were ever installed - LOL).
So after once again uninstalling the remnants of CS4, installing and running the Win cleanup and CS4 cleanup and reinstall of CS4 Extended - guess what? Yep, failed at exactly the same point - the installation of "Adobe Media Player."
I've wasted two days on simply trying to evaluate CS4 Extended. I've installed a service pack I didn't want or need. I've completely lost Flash thanks to the CS4 Cleanup script and still have no CS4 trial installation. I'm writing this while again listening to bad, loud music loops (for the past 45 minutes).
Listen up Adobe - I've spend many, many thousands of dollars with your company and deserve better treatment. Will I purchase CS4 Extended? It's not likely and becoming less likely with every bar of bad, loud, music loop. Do you actually want to sell your products? Then get some knowledgeable technical support people who can help sort out issues like this and make them available. Don't have some 1st level "support" dweeb who speaks the native language of the country where the support is to be given with an accent so strong that it's impossible for a native speaker to understand. Don't have someone who insults the intelligence of the potential customer with silly statements. In addition to the statement about possibly removing "all Adobe" software before the install, he make the mistake of telling me that this was only "Trial Software" an therefore not necessarily a "stable" and trouble free version. I had to remind him that Adobe states that you simply pay for then receive the unlock code and this "unstable" trial version becomes the "real" and "very expensive" CS4 release version! Give me a break already!!
End rant..... Beware. If you order CS4 maybe you should download the trial version first and be certain it will install and run on your system. I hope you have better luck than I've had.
Best regars,
Lin Evans
303-776-8897
[email protected]

Hi Marian,
Assuming Adobe actually "reads" the forum, I believe that my statement
was appropriate since there are few, if any, other viable ways of
actually getting the message to them. "Support" is terrible unless one
can get to second tier and that's only available usually "after" you
have spent your money and discovered the issues. It certainly has not
"always" been like this. In the old days one actually could speak with a
"technical" support person and didn't have to jump through the hoops
with inexperienced first tier people who know just enough to be
dangerous! Of course it's more difficult in trying economic times and
taking support off-shore is common to a huge number of U.S. companies
with varying degrees of success. I'm certain that many simple question
could be answered in such a fashion, but not all and though forums like
this are very helpful, users also frequently do not have all the
information necessary to help resolve technical issues.
It is indeed the "trial version" which I downloaded (twice) and with
which I'm having the problems. The solution offered on this forum did
indeed get CS4 Extended on my system. Unfortunately, without the Adobe
Media Player which may, or may not be of significant importance which is
yet to be determined.
Yes, I'm a user of "many" Adobe Products since there has been an Adobe
company, and a user of Photoshop since the first release. My sole
purpose for CS4 Extended is for the 3D output. Otherwise CS works just
fine. I'm not really influenced by marketing, only interested in the 3D
output to video. I write tutorials and templates, for a presentation
slideshow software with which I prepare image "objects" by using chroma
key software to create individual frames from video and animate as still
objects. Having a way to easily output cubes, cones, or other 3D
objects, etc., with chroma key green or blue backdrops is important to
me. CS4 Extended has this feature which I need, and I don't know of
other software presently available and which will fit into my workflow.
Photoshop CS works fine for the majority of my photo and graphic
manipulation, but it doesn't have this new and useful feature which I need.
I'm not upset with Adobe marketing - they actually pretty much advertise
truthfully in this case. Nothing which I've heard or seen from Marketing
at Adobe has really stretched the truth beyond credibility. I am upset
with Adobe's support service. It's gotten progressively worse over the
years and the arrogance has multiplied. There's an old saying which
somehow rings true here: you get what you pay for. One good technical
support person is worth half a dozen of what I'm seeing off-shore. They
are underpaid, inexperienced and generally (in my experience) short and
arrogant with potential customers. This isn't good for business. CS4
Extended is a comparatively expensive investment and Adobe should go
out of their way to help facilitate the installation and use of their
trial versions. After all, that's what will eventually convince the
majority of people to buy or not.
Best regards,
Lin

Getting frustrated with Adobe and being able to find someone to talk to.

I have Adobe Acrobat, it was on my old Windows PC, I now have an Apple Is there a way to download it to my Apple with out buying a whole new program seeing I already own a Windows version. Very frustration not being able to talk to a customer service rep as I have wasted 2 hours bouncing around the site and can' get an answer to my question.

Hi Robert ,
Please let us know the version of Acrobat you are using
If it is the latest version then it is possible without buying a whole new program .
If you are using the Acrobat subscription, you can simply download it by typing in your credentials to license it.This is possible for the latest version only .
Please refer to this link as well.
https://helpx.adobe.com/x-productkb/policy-pricing/order-product-platform-language-swap.ht ml
Refer to this link to connect with the Adobe agent.
https://helpx.adobe.com/adobe-connect/kb/connect-chat-support.html
Regards
Sukrit Dhingra

Frustrated with adobe sales India

From last 14 days I am trying to get any reseller to provide me upgrade to master collection cs5.5 from cs5, but non of them are interested, they are passing from one guy to another and in the end saying they aren't interested. I tried to contact Redigton India, Ingram micro India, Softcell(award winner partner of adobe) and non of them are interested. I tried to contact India's customer service number, they said they can't do anything other than showing me reseller page listing, only way to purchase is via resellers. I am stucked! , I felt like I can't do anything now in order to upgrade. I invested a lot on adobe products and It doesn't feel good to be treated like this.

#1. Its Not OEM or Educational version. Its box which adversised on adobe.com website (Commercial version bought from authorized adobe reseller).
#2. I ordered Adobe Master Collection CS5.5 upgrade from CS5 Master Coll from aditi computer they haven't shipped me that yet, but they said they will after 3 weeks.
#3. I would like to swap platform from windows to mac once I upgraded, today I chat with someone on customer service and they said I can do platform swap for my product it just need to be current version. here is another place I found that I can do that.
http://kb2.adobe.com/cps/405/kb405819.html
I am posting these points to clear one fog about this issue once for all, I got your mail you said that only volume liecense is right version all other are Shrink version and I asked that from customer service and got reply that shrink version is educational or oem version.
EDIT: Its navneet shah you asked to talk with me, he isn't getting correct. This is what he said.
Shrink is Retail Box Product. There is no Cross Platform Migration in Shrink as it’s a Retail box and once opened cannot be changed or replaced.
Cross Platform Upgrade is possible only in Licences.
As per Adobe Volume License program, even a customer who is looking for 1 Single User can buy Paper License under this program.
Regards
Navneet
He don't even know about commercial box version adobe sell.

Frustration with adobe premiere pro 2.0 invalid registration

if someone is able to help, please do.
how do i get by this problem of having the program reject what is suppose to be a valid generic registration number.

John. selected WinXP compatibility mode but did not work.
i downloaded the prescribed version of adobe premiere pro 2.0
i had a originally purchased and use adobe premiere 1.5 for years, but was
unable to use that because of adobe's claim of being unable to access those
original registration codes. six months ago adobe helped, told me to
download 2.0 and had been using it until system crash and restore by dell,
causing current problem of new download that when installing and trying to
use - displays -"invalid registration number", of course this the same
number I had use before and is the one on their site.
i am not a business, just a 67 year old trying to edit some video. you
would think i was trying to do the impossible.
On Thu, Oct 9, 2014 at 2:12 PM, John T Smith <[email protected]>

Frustrated with ADOBE, buying FCP!

Been using CS4 and I'm deciding to buy FCP!
If I'm making a mistake please let me know.
If I'm going to be glad, let me hear your comments.
I tried exporting a 24 second clip from AE and after an hour and a half it stopped.
Exported the same thing from FCExpress and it took about 3 minutes.

Reasons why I bought into the FCP world:
1. FCP has a user-base of well over a million people. Along with AVID its considered to be one of the Industry Standard production systems.
2. Apple make the hardware FCP runs on! Everything made by one company.
3. FCP skill set could be very useful
4. Fully integrated Studio environment (Excellent support apps (FCP Studio)) with compatibility of many, many plug-ins.. some cheap and free!
5. Very strong user community both amateur and professional
6. Compared to AVID, it's cheap! and its MAC
7. Its just great to work with (Very film orientated which I like) & excellent stability!
actually the list goes on... but CS4 would never have been a consideration in the first place for me.

Frustrated with Adobe!

is it possible to talk to a real person about this adobe flash loading problem?

Adobe does not offer direct support for products that it offers for free. That said, I am a real human that works on Flash Player.
Providing the following information will help us get you a timely answer:
Read Before Posting: How To Get A Useful Answer To Your Question

What is going on with Adobe Flash Player?

All of a sudden videos are either disappearing from my website, leaving just blank boxes or grey boxes with error messages, saying that Flash player has crashed, and added videos don't appear??????
I've been reading all the forums to find out what's going on, but everyone is getting frustrated with Adobe for not dealing with it.
Is there an alternative to Adobe?

You are correct. Adobe is having a huge problem and not admitting to it. I called adobe and the guy wanted $39 to help me fix it over the phone and when I asked if he has heard of many problems with this issue, he denied it. This forum is your best hope. It looks like they, thusfar, have helped many people and I am dealing with my own issues and have someone assisting me daily, but it is a step by step process. Just keep checking back on your post here and someone will be back with you. Just add some more details to your post such as your operating system, browsers and versions, antivirus software and if you are the administrator and you will save some time because that is probably what they will ask you first anyway. Good luck...this is extremely frustrating for me as well. My computer is less than 4 months old and I haven't really changed anything.

I've become increasingly frustrated with the ipad adobe app. I've subscribed to be able to convert my pdf files into word documents and it has yet to work I've paid for a service that does not work which in turn makes me a disgruntled customer to say the

I've become increasingly frustrated with the ipad adobe app. I've subscribed to be able to convert my pdf files into word documents and it has yet to work I've paid for a service that does not work which in turn makes me a disgruntled customer to say the least very disappointed with such horrible service

Which service did you subscribe to? Adobe PDF Pack?
Once I know the service that you subscribed to, I can move this post to the right forum so that you can get in touch with the folks who can assist you.

Why is working with Adobe so frustrating?

I am trying to import RAW CR2 files into Photoshop Elements 10. I have downloaded the DNG converter vs 7.1, which tells me that I need the Application manager to install. I download the manager, only to be told there is a problem with it, download it again.
I have now been going round in circles for an hour, and am no closer to being able to import and work on my RAW files than I was at breakfast time.
Any help appreciated. In an age when computer software is increasinly intuituve, I am finding working with Adobe extremely frustrating.

It’s not clear. Do you wish to import your CR2 files or convert them to DNG. PSE10 will support all Canon cameras, except the 60DA provided you have updated to the latest camera raw plug in (From the Editor click Help >> Updates)
So your options are (1) Update PSE 10. (2) Download, unzip and extract, and install the free Adobe DNG converter to convert your CR2 files to the Adobe Raw format and the files will open in all versions of PSE and other Adobe applications (keep your original CR2’s as backup or for use in Canon software) see the latest links below:
Windows download click here DNG Converter 7.1
Mac download click here DNG Converter 7.1
You can convert a whole folder of CR2 images in one click. See this quick video tutorial:
You Tube click here for DNG Converter tutorial

FRUSTRATED WITH PREMIERE PRO SUBSCRIPTION ERRORS AND ADOBE SUPPORT!!!

First of all, Im a paying CC customer of Premiere Pro, Photoshop and Lightroom, all 3 apps from Adobe CC. Last 2 years, no issue! But since last few months, Im really tired of this.
Premiere Pro CC stops completely and shows me EXPIRED screen and even I try to login to CREATIVE CLOUD, the Creative Cloud doesnt allow me to login. I had to find some fix , and delete some index files from adobe folders as per the last discussion here in the forum and that had fixed it once, now again the same thing has started and it just doesnt get solved.
Now, I see this.
Now, from where the heck, did this SERIAL NUMBER thing came from ?
Im a paying customer of CC and why do I get this serial number thing ?
Im not able to work on my client projects since last 2 days and really annoyed at this.
contacted Adobe support and they created a ticket, but when I reply to the ticket, it says, its a no reply email. WTF!!
The worst ever support I found is adobe. There is no one to fix your issues in real time. No proper helpdesk.
Now for god sake, can someone help me fix this issue so I can access my photoshop and premiere pro immediately ??I
If I dont find a solution in next 3 hours, I would be forced to terminate all accounts with Adobe and just go ahead and download from torrent. I think, thats what Adobe wants their customers to do.
Really really annoying product!

Have you tried the phone option?
Contact Customer Care

RE case number 185479759 which was closed today (thought problem was fixed but still persists). LR keeps crashing and no one seems to be able to figure out why. Am getting really frustrated here as I have been dealing with this with Adobe for several days

Come on now, how many times do I have to type the above question. I need help getting my LR5 to work. It keeps crashing. Have been working with Adobe for this problem for several days now and still no resolution.

You're not talking to Adobe here - this is a user-to-user forum.
If you want help here, you'll need to explain exactly what the problem is, and include details like your OS, your camera, what you're doing when the crash happens, etc.
FAQ: What information should I provide when posting, or What do you need to know to solve my issue?

Problems with Adobe Speedgrade CS6 in Windows 7

I am having problem with Adobe Speedgrade CS6 on my Windows 7 machine with the following specs:
Windows 7 Ultimate SP1
Gateway FX 6800-01e
2.67 GHz i7 Quad-core processor
16.0 GB RAM
750GB primary hard drive (Seagate ST3750528AS)
2 - 2TB secondary hotswap drives
NVidia Quadro 4000 w 2GB dedicated RAM
2 Acer 231SHL HD monitors running in extended dual screen mode
Adobe Speedgrade 6.0.4x25
It takes almost 3 minutes to open and when it does open it is slow to respond. After trying to troubleshoot it through driver updates, etc., I have done a totally clean reinstall of Windows 7, updated drivers where applicable, and disabled all malware and antivirus protection to rule out interference. I have also tried uninstalling it and reinstalling it. I have also applied the latest update through the program interface. The other components of the suite I have installed are:
Premiere Pro CS6
After Effect CS6
Acrobat XI
Audition
Bridge
Photoshop (32-bit and 64-bit versions)
Lightroom 4.3
Prelude
The other components, including Premiere and After Effects open fine with no problem. I would appreciate any assistance with this problem that might be offered, as I am frustrated and stumped. Thanks in advance!
-Carl Hayes
"What we have here is failure to communicate." - Strother Martin as Captain in Cool Hand Luke.

Hi,
Have you get rid of the problem ?
I've got almost the same problem. Every program from adobe production premium are working fine, but when I start movie on speedgrade windows blows off.
It's on windows 7 pro.
Thanks in advance

Fed up with Adobe's customer service

I have to say that Adobe takes the cake as the most inept company in the US, along with AT&T. I filed my application for the free upgrade from CS5.5 in early May, right away they asked me for the invoice, even though I had sent them PDFs of the order confirmation, and shipping confirmation which had all the information they needed, but OK, I went to my account on B&H and downloaded the invoice on PDF and sent that to Adobe. Several weeks went by and no news. In late May I sent them an inquiry through the open case they had opened for me, and they replied that they were working on it. Several days later I called, but their phone menu system is obviously designed to wear people out and get nowhere, so I started a chat online with one of their "agents". This was two Saturdays ago.
As usual I was greeted with a lot of fake politeness that those poor Indian guys are forced to shower the customer with to the point of making you sick, and the guy, after requesting my information told me that my upgrade had been approved and I was going to have it ready within 24 hours. 72 hours later and still no email or any news, so I started another chat, and this guy told me that he approved my order and that it was going to be ready again in 24 hours. Two days later, still no order link, and they close the case saying that the order had been closed and that "The order is currently processing and the download will be available in your Adobe account in 24-48 hours."
Well, two days later still no order, so again another frustrating chat session with another very polite Indian guy (I don't mean that in a demeaning way, since I like Indian people very much), who again told me that my order was going to be ready in 24 hours.
Yesterday after work, still no order, so another pointless chat session with lots of apologizing and condescending and the assurance that he was going to "escalate" this to a superior.
Absolutely fed up I called their number to see if I could -very naively of me, I admit- reach someone at their headquarters that could actually give me my serial number and download link.
After talking and being placed on hold by another guy in India, and adding another 20 minutes of wasted time to the already over two hours I wasted on chat sessions, the guy came back to tell me that he was going to investigate further and call me back, which he never did.
Today, well over a month after I submitted all the requested paperwork, and weeks after most people are happily using Adobe CS6, I'm still waiting for the upgrade I was promised.
The only other time I had to deal with such an extreme level of ineptitude was a year ago with AT&T. Different products, but same terrible customer service, and the obvious realization that these are really chaotic companies where the different departments don't communicate at all with each other, or do so very poorly. I don't blame those poor Indian guys that are probably overworked and underpaid, I blame the American executives that outsource their support to other countries, force them to be unbearably polite to where they actually waste a lot of your time saying "thank you", "I apologize" and repeating what you tell them a million times, and basically read from a script.
In other words, I'm really fed up with Adobe. I understand the fact that they have a lot of these upgrades to process and that takes time. But I'm fed up with their reps telling me that my upgrade is going to be ready in 24 hrs and ten days later it's not, and they keep telling me that over and over. That's just plain bad customer service.

I don't know why the Adobe forums suddenly asked me to sign up for the forum again, even though my registered address with them remain the same, but I mention it so you know I'm the OP.
Just a day after I posted this I had a great customer service experience from a Tier 3 manager, so I want to mention it as well. On Wednesday on my way home from work I called the Adobe headquarters in California (you can google the number easily) and I explained my problem to the woman that answered the phone, so she transferred me to a guy that she said was overseas but was a manager that would help me. I thought to myself, here we go again. After explaining my case to this manager, a very nice guy called Gautam Garg, he asked me to give him 24 hours so he could check on my case, and that he was going to call me back at the same time the next day. I told him that he was telling me the same thing all these other reps had told me before, to give them 24 hours and one of them even told me he was going to call me back and never did. Gautam told me that this was different, that he was going to send me an email right away to prove it and work on my case. I thought to myself, yeah right, like this guy is going to call me back.
Less than an hour later, he calls me back at my home number and tells me that the problem seemed to be that my address was in Kenya. The street address, state and zip code were the real ones, but the country showed as Kenya instead of the USA. I told him it was obviously a glitch in their system. So he told me that instead of the download, he was going to send me the boxed product. I still had my doubts it was going to happen, but I told him I would much rather have the boxed product than the download, so I thanked him for it.
Having seen the previous bureaucracy at Adobe I figured it would take me a couple of weeks to get that box, but still I was happy I was getting the box instead of the download, so I decided to wait. But not even a day after I talked to Gautam, I got an email from Adobe saying that my CS6 had shipped already, using Fedex overnight and gave me a tracking number.
On Friday I came home from work and my CS6 box was already here. I sent an email to Gautam to thank him and I told him that he should get a big raise along with a promotion, because I talked to all those other people using open cases, chat and one phone call before him, and none of those ten people or so did enough to solve my problem, while he went into the system and checked what was wrong with my order and solved me problem in less than an hour. I don't know if the other people that worked on my case were incredibly negligent, but maybe they're not, maybe the support methodology Adobe has for their customer service centers is what's really negligent. Perhaps what Gautam was able to do in less than an hour, all the other people didn't have access to. I don't have a way to know that, but it can't be possible that I have to waste so much time to get the free upgrade I had requested over a month earlier. Still, I'm happy that out of this I got the box instead of the download, so at the end I'm happy with their customer service, but they have to go a long way to make it better so people don't have to go through lots of chats and phone calls to get what they need.
Sebastian

Frustration with adobe

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