FSCM DM -Auto Closing cases - where work is still required and duplications

Hi,
We have linked SAP4.6c to ECC6 to implement FSCM Dispute management.
We have a scenario when we have created a Dispute case linked to an open item in 4.6c ( IDOC accross to ECC6 creates a dispute case),  the BIZ can be working on the Dispute case.. when the customer pays the invoice in full and does not make a deduction against the document, so no parital or residual item created.  Idoc automatically creates and sends the information accross in to ECC6 Class changes to SOLV_INV.
This of course will close the dispute case in ECC6 - _however there may still be a need for the Dispute Case to be worked upon and a credit raised, but of course the status will be closed - and in our instance the BIZ does not work on CLOSED cases.
Does anyone know of a method we can implement where by we can control the status of the dispute case / or show on an attribute on the case that the previous status was still outstanding resolution? Is there a Standard method in ECC6 that I have missed ??
We have another issue whereby we have a ( bespoke method admittedly) where by we create a dispute case in R/3, that has no Links in 4.6c to any FI postings ( This sends the idoc in to ECC6 to create a NON FI Linked dispute Case).  We are now looking for a method on ECC6 to run and check for any duplicates in ECC6 on the customer/ xreffing external ref value - and linking the 2 cases  ( preventing duplication of effort working on 2 seperate cases?)
Thank you for any advice you might be able to offer, and appricate that the 2nd issue is bespoke - but wonder if anyone else has had an issue with duplications - and how they handle them.
Regards
Angela

Can you please elaborate on your first scenario, and the rationale behind working on a Dispute case when there is no deduction made? I mean there is no disputed amount left, then why would one want a Dispute case to be open and not closed.
If you have a valide business scenario, then this can be done if you have Enph2 implemented or higher with help of Customer Disputed obj.
For the second Q, again with Enph2, you have fuctionality to create proposals to find duplicates if any. There is also a BADI around this fucntionality to help with finding duplicates.

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