Dispute case auto closing

Hi,
I have created a dispute case on customer noted item, when i will reverse the noted item the dispute case is not auto closed, it is still in open status.
can any one give me solution for this.
Regards,
Prakash

Hi,
I have read already but my problem is i have created a noted item for which if i post advance receipt then i will go preclosed, but when i cancel the noted item it will still be open, i need close it pre closed manually.
regards,
Prakash

Similar Messages

Dispute case against closed invoice / without invoice reference

Dear experts,
We are currently implementing SAP and FSCM in an EMEA enviroment and one of the issues we are encountering with FSCM is that you can't (according to my advisors) raise a dispute case within FSCM against an invoice that has already been paid. Also you can't raise a dispute case for a dispute that has no invoice reference.
So the question is simple: is this correct? For me this is a surprise and a minus as we have frequent cases where customers raise a dispute against a closed invoice without deducting or having the possibility to deduct (inactive account) the disputed balance.
If this is the case are there any other options to raise a dispute and track and report on it?
Thank you very much for your input.
Kind regards,
Nico

Hi Nico, there is an option to raise disputes over paid invoices: Customer disputed objects.
This functionality was released with Ehp2, and has some differences with the traditional Disputed objects, for example, there is no process integration available.
Best regards,
Cristobal Fuentealba.

Auto closing of dispute cases--only for some company codes

Hi
We have activated dispute management for several company codes in our system. The auto closing of dispute cases also has been activated in status management. Cases are automatically closed by the system (through a batch job) when the last disputed object is cleared.
Now there is a requirement to deactivate auto closing only for some company codes. They want to close cases manually in these company codes.
Is this possible and if so how?
Regards
Raj.

You cannot deselect at a company code level.
Can we go through you proposed process.
So you have a dispute for $100.
The customer pays it and the dispute closes.
Then the customer calls up and says they have an issue with the invoice they paid previously.
I have seen this happen before but there was a little twist
1 - The customer raised a debit note against the client for the issue that they had. The original invoice is cleared but a debit note is created and then disputed and processed. So you can close the original dispute and create a new dispute against the debit note
2 - The customer paid the wrong invoice. The dispute was closed. However to rectify the miss allocation the clearing document will be reversed meaning the dispute is "re-opened" and can be processed.
I am unaware of any other requirement for a customer to "re-dispute" a paid item in SAP.

FSCM DM -Auto Closing cases - where work is still required and duplications

Hi,
We have linked SAP4.6c to ECC6 to implement FSCM Dispute management.
We have a scenario when we have created a Dispute case linked to an open item in 4.6c ( IDOC accross to ECC6 creates a dispute case), the BIZ can be working on the Dispute case.. when the customer pays the invoice in full and does not make a deduction against the document, so no parital or residual item created. Idoc automatically creates and sends the information accross in to ECC6 Class changes to SOLV_INV.
This of course will close the dispute case in ECC6 - _however there may still be a need for the Dispute Case to be worked upon and a credit raised, but of course the status will be closed - and in our instance the BIZ does not work on CLOSED cases.
Does anyone know of a method we can implement where by we can control the status of the dispute case / or show on an attribute on the case that the previous status was still outstanding resolution? Is there a Standard method in ECC6 that I have missed ??
We have another issue whereby we have a ( bespoke method admittedly) where by we create a dispute case in R/3, that has no Links in 4.6c to any FI postings ( This sends the idoc in to ECC6 to create a NON FI Linked dispute Case). We are now looking for a method on ECC6 to run and check for any duplicates in ECC6 on the customer/ xreffing external ref value - and linking the 2 cases ( preventing duplication of effort working on 2 seperate cases?)
Thank you for any advice you might be able to offer, and appricate that the 2nd issue is bespoke - but wonder if anyone else has had an issue with duplications - and how they handle them.
Regards
Angela

Can you please elaborate on your first scenario, and the rationale behind working on a Dispute case when there is no deduction made? I mean there is no disputed amount left, then why would one want a Dispute case to be open and not closed.
If you have a valide business scenario, then this can be done if you have Enph2 implemented or higher with help of Customer Disputed obj.
For the second Q, again with Enph2, you have fuctionality to create proposals to find duplicates if any. There is also a BADI around this fucntionality to help with finding duplicates.

Closing dispute case

Hi Gurus,
i am currently working on a custom program for closing the dispute case.can anyone suggest me what is the criteria to get the resolved dispute cases to be closed.
Thanks.

see this:
http://esoadocu.sap.com/socoview(bD1lbiZjPTgwMCZkPW1pbg==)/render.asp?packageid=DBBB6D8AA3B382F191E0000F20F64781&id=95E135C04B5011D487540000E81D646F

FSCM- Dispute cases were not closed automatically for credit disputed amounts

Dear All,
We are creating the dispute cases for overpayment or un-applied cash payments (that is credit document) through FDM_AUTO_CREATE. But those credit dispute cases were not closed automatically after I cleared the documents through F-26 or F-32.
We are running FDM_PROCESS_BUFFER program through batch job for every hour. And we made correct configuration for automatic dispute case close in SPRO. Also the debit disputes were closed automatically.
Especially we are facing this issue for credit special g/l transaction (partial/residual/charge of difference clearing) documents.
Note : I can see two changes automatically in credit dispute cases these are, 1) Disputed amount get zero 2) Disputed objects (that is credit document) is automatically removed (Attributes => Linked Objects => Disputed Objects) in the credit dispute cases
Can you please help me how to resolve this issue.
Thank you in advance.
Thanks & Regards,
KVP

Dear Experts,
Can I have solution for this issue.
Thanks & Regards,
KVP

Auto Creation of Dispute Case based on dunning level

Dear All
We want to create the dispute case automatically using T.Code FDM_Auto_Create. We want to default the title as dunning level + External reference. We know the BADI for this but how to check which dispute cases are created automatically due to dunning level.
Thanks and Best Regards
Farhan Qaiser

Hi Farhan,
I presume you are creating your disputes against open items, and not incoming payments.
If this is correct, the dunning level field is part of the selection parameter.
Are you planning on disputing all open items, that have a specific Dunning level, if that is the case you can include this in your selection parameter.

How to relate dispute case for a AR document

Hi Gurus,
I have a requirement to change the reason code change date of dispute case(DIspute management) for the related AR document.
Basically i am posting a AR document through BAPI. Now i wanted to take the last dunned date(MADAT) and find the related dispute case after that change the reason code change date using last dunned date.
so my question how to relate relevent dispute case for the AR document?
Thanks advance.
Regards,
Radhakrishna.

Hi.............
Better and simplest way you can get it through a simple qury report. Create a query by joining two tables ODLN and OINV. OINV's docdate means the closing date of delivery challan.
Regards,

FSCM-DM: Status of Dispute Case does not change

Hi,
I'm facing a problem where i have a few dispute cases created in my worklist and, some of the invoices that are associated with the dispute case, are already paid.
The dispute case already disapear from "Dispute Case" tab but, when i check it again in the "Contact details" tab i notice that the status is still "In Process".
I customized my system like this:
On status Management,
SPRO=>Financial Supply Chain Management=>Dispute Management=>Dispute Case Processing=>Status Management=>Create Status Profile
Status   Status Discription SystemStatus System status discription
20            In Proces                                 002     In Process
30           Confirmed                                008     Confirmed
40           Closed                                     007     Closed
50           Canceled                                 009     Voided/Deleted/Canceled
And, in Process Integration
SPRO=>Financial Supply Chain Management=>Dispute Management=>Dispute Case Processing=>Process Integration=>Define Automatic Status Changes
Automatic reopen => 20
Automatic Written of =>40
Automatic closed => 40
Also, if i run the automatic written of program, no dispute case is considered.
Test:
I have a test where i created an dispute case and aftwards i paid the invoice.
Result:
The system generated an express mail requesting me to make a subsequent posting so i checked the SBWP transaction and i notice that there was an error and the system indicates to run the program FDM_PROCESS_BUFFER.
So, i run program FDM_PROCESS_BUFFER but i received the message that "Dispute Case 000000000222: Automatic close status 40 is not valid"
Thanks in advance for your inputs,
Edited by: Morbius on Oct 14, 2010 9:11 PM
Edited by: Morbius on Oct 14, 2010 9:56 PM
Edited by: Morbius on Oct 14, 2010 10:41 PM

Solved after updating the status data in customizing (the high and low values).

Dispute Case Delta load

Hi
I am working on Dispute Management area. My requirement is to get all Dispute case attributes from SCMG_T_CASE_ATTR and UDMCASEATTR00 tables in ECC. I found two BI content extractors 0CSM_CASE_ATTR and 0DPM_DCAS_ATTR. These are delta enabled.
Issue: If Dispute case is modified multiple times in a day I am getting single record in the delta i.e. last change during the day. But I want to capture all the deltas into BI i.e. time to time changes during that day.
Is there any way to get all the changes to BI?
Thanks for your help
Sree

hi,
is that your require ment that you would need all the changes that had happened for a particular dispute.
if yes then you need create a generic data source based on the tables involved.
normally if a dispute has been raised by a customer and we would only be intrested in the final closing of the sttaus at the end of the day whether its closed open etc...
sap has delivered the extractor based on this and you will standard busssiness contenet avialble under 0dpm in BI and standard queries.
Thanks
krishna.y

Dispute case statuses

hi,
can you please let me know the significances of the system statuses for dispute cases? like confirmed, i understand after this status, you cannot edit things anymore.

The status of a dispute should indicate where in the process chain the dispute is.
Ideally a process map is designed for processing and resolving disputes.
You may have a map as follows
1 - Dispute "created" the dispute has been created
2 - Dispute "assigned" an individual has been assigned to the dispute to process it
3 - Dispute "in processing" the individula has received the dispute and is working on it
4 - Dispute "credit requested" a credit has been requested
5 - Dispute "credit raised" a credit has been raised - added to the dispute
6 - Dispute "no action required" a close status where no action is required - dispute is resolved
7 - Dispute "closed" customer has closed the dispute - items to be included in collectable amount
8 - Dispute "void" dispute was created incorrectly.
The above list is just a sample. You could use all of them, or just some of them, or even create new ones.
By having different statuses, it provides the user better information relating to the progress of the dispute, and enhances reporting.
Hope this helps.

Multiple dispute case types for one company code

Hi Experts
I am trying to design a solution for external system interfacing with SAP FSCM. Requirement is to create dispute cases for short pays automatically using program FDM_AUTO_CREATE (which is normal standard SAP process). We are also creating complaints in third party system based out of our data from SAP. When these are getting created in third party, we need to interface back into SAP and create Dispute (against compalint created in third party). I am thinking of using program FDM_AUTO_CREATE to create disputes based on company code/document number/fiscal year/line item etc.
To differentiate between disputes and complaints i am proposing to create new case type (other than dispute case type) and have its own number range assigned to it, so that it can be easily recognised in SAP. But as per standard SAP setting one company code can have only one default case type assigned to it and whenever i create cases using FDM_AUTO_CREATE, system always picks up only one case type.
Is there any standard setting so that system can create complaint cases in SAP with different case type (other than default dispute case type) while using auto create program?
Thanks in advance
Aleem

This is an common question when implementing SAP TCM for trade promotions where claims/ disputes go to CRM for approval.
We have overcome this by leaving the standard dispute case type in the default settings. We then activate a BAdI - FDM_AR_DEF_CASE_TYPE. We create a Z table that we linked to in the BAdI - that had company code and reason code - and put the additional case type in the table linked to a reason code. By adding a reason code (FI-AR) to the specific items, when you create the dispute it will call the BAdI and table and use the extra dispute case type as opposed to the standard one.

Automatic Write-off Document in Dispute Case

Hi,
I was wondering once the dispute case is automatically written off, should the financial document should be updated in the dispute case, because technically the write off document is the resolved object in the dispute case.
When i performed automatic write off, the accounting document is not updated anywhere in linked objects in any sub folder, however the dispute case was confirmed.
Should it update or is there something needs to be done to update in the dispute case?
Thanks.
Jen

Hi Mark,
Thanks for your reply. In auto status changing, I dont have the option other than defining status for automatic reopen, written off and close. I did check the status, but its not relevant.
Here is what I am looking for, the automatic written off accounting document should be available or updated under resolved objects under linked objects.
Thanks in advance
Jen

How to synchronize Dispute case reason code with AR Reason Code

Hi
A residual is set up with reason code "A". A dispute case is created for this residual and once the case is created the reson code is changed to "B" . Now what is the program that needs to be scheduled that synchronizes these two and changes AR reason code to "B"? Thanks for help
Thanks

I agree with Ravishankar, that this is more of a question regd operational process being followed by your business team.
You might want to explain them tht it would be better of that to have below process
1) initially AR residual has a reason code
2) DC gets created automatically with the reason code of AR residual
3) in case the Reason code needs to be changed now, change it in the DC case itself.
4) to reflect changes made in step 3 to the AR residual online, you need to make settings in spro @ FSCM -- DM -- Process Ingegration with AR -- Auto doc changes from DC -- Define doc changes
If you get the above steps employed, you will have one version of truth across AR and DC with respect to Reason codes.

Outcome to dispute cases

Where can you customize the outcomes to dispute cases, for example> credit memo created, written off, etc.
Thanks!

where would you expect to see this in the dispute case?
There is not a standard field for the outcome.
The root cause is the closed in my opinion.
You could look to have some new dispute statuses - so one for each type of closure you mentioned.

Dispute case auto closing

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