Function Profile Dispute Management

Hi Can somebody tell me what is function profile in dispute management. I am not asking for the definition but I need to understand what effect functions in function profile, Push button, seperator after push button, sequence number etc. have on our dispute case.
Thanks
Nik

Hie Nik
This may be a late response, but anywhere just incase you still looking for an answer, a function profile is a set of buttons that are displayed by means of the attributes. These buttons perform a function, eg Save, Display/Change, Delete, Print etc.Case Management will allow you to define which function you would like to use and you can specify on which number it should come usine the sequence number, eg 1 can be save, 2 can be delete, 3 can be Create Correspondence etc, then teh Seperator simply mention whethere there should be a seperator before any given function.
With this function profile you then assign it to a case type, so that when in your case you can perform any of the function that you would have inoute inyour configuration, hope this helps.

Similar Messages

Field addition in Attribute Profile (Dispute Management)

Hi Friend,
i am trying to add the field in dispute management attribute profile. But values are not updating in dispute case.
please suggest. How to add the new field in UDM_DISPUTE attribute profile.
Thanks in advance.
Regards
Ram

you need to look at the enhancement for completion of cases, which is under the process integration with AR
The name is FDM_AR_DISP_COMPLETE .
You would need to add appropriate coding to make the values available and populated.
Regards
Hein

Question on dispute management status profile

Dear Friends,
I have a quetion on SAP FSCM dispute management status profile. While setting up the status profile we would specify the status values. A number is assigned to each status and it will have corresponding system status. In the standard delivery the numbers assinged to status are (10,20,30..etc). Does any one know what is the significance of these values? My question is it required to use this numbers or it can be anything.
Any help will be greatly appreciated..

Hello,
The status profile is used by definition of the Case Management configuration behind each Dispute.
A number is assigned to every step, and the number controls changes in the status, and can only be moved to a new number if it is customized to do so.That forbids you to jump into undesired states...
My general recommendation is keep them in ascending order, since the default when opening a case is to give the lowest value, and generally, closed cases are 98 or 98.
Configuration is done via: SPRO->FSCM->Dispute Management->Dispute Case Processing->Status Management->Create Status Profile.
Here is an Example for Legal Claim:
10     10-New Case     001
20     20-Pre-Presentation of Case     002
21     21-Case Presentada     003
22     22-Case - Rejected     003
23     23-Case - Ammended     003
30     30-Payment Order      003
40     40-Personal Notification     003
41     41-Notification via Advise     003
42     42-Notification via Presentment of Charges     003
43     43-Notificatio via Conculding Behaiviour     003
50     50-Rebuttal     003
60     60-Proof     003
61     61-Questionning to the Parties     003
62     62-Testimonies     003
63     63-Document Exhibit     003
64     64-Judicial Inspection     003
70     70-Final Debate     003
80     80-Sentence      003
I hope this answers your question.

Is there a way to hide some reason codes in dispute management without deleting?

Within SAP Dispute management (UDM_DISPUTE) we would like to remove some of the available reason codes in the drop down on the search screen and available to assign drop down, but not physically delete them. Is there a way to do this?
I know if I physically delete them out of the Reason code list (SPRO -> FSCM -> dispute management -> Dispute Case Processing -> Case types -> Create Values for Attribute "Reason") then if an old dispute case that used that reason code is displayed, the four digit number code will be displayed rather than the description. So we would prefer to not physically delete the code / description from the reason codes but somehow make them non-display, or inactive.
Any thoughts on this?

Hello Stephen,
you may consider the functionality "personal list", putting all valid reason codes in and leaving out those you do not want to show. Maybe your Authorisation / Security Team can also help you performing this exercise for all affected users at once.
Regards,
Christoph

FSCM SAP 5.0 Dispute Management-record and case model-dispute cas model.xml

Hello,
I am using the W21: Dipsute Management Building Block Configuration Guide.doc
At the first step, creating a case record model, the configuration guide refers to a file:
6.     In the toolbar of the Modeler in the upper middle section select Model >> Load local file and open the file - dispute case model.xml -.
I do not have this file available, does anyone have any idea how to resolve this?
-     How can I obtain this file
-     Is this file necessary, to create a case record model
Thanks for your help.
Kind regards,
Santiago

Hi Santiago,
This was tricky for me too. Execute tran UDM_DISPUTE. Change your RMS ID (left side, middle box, icon with two overlapping squares) to UDM_DISPUTE. In the same box, expand Record and Case Record Models. Double click on Modeler for Case Records in Dispute Management. This brings up a search box. Click on execute Search. Double click on the Dispute Management entry in the lower box. This gives you the standard model. You can download this, using the Other Model Functions.
Then change to your custom RMS ID (ex. ZUDM_DISPUTE). Expand Record and Case Record Models. Right click on Modeler for Case Records in Dispute Management and select Create. Then upload the standard model into your RMS. Then you can customize the model as you wish. Hope that helps!
Beth

Could you explain the work flow logic in dispute management

Hello,
Could any one explain the the work flow logic in dispute management .
When will the first work flow initiate and who will recive the first notification and what are the action he/she usually perform. How it trigger to next level and what is the events consider for the next work flow trigger.
If some one could share a real work flow example in line with Dispute management will be great...
regards
Sibichan

Dispute management workflow will help to automate business process.
When some action or information is expected form individual or department then
Workflow can be triggered on editing some field in dispute case and workitem is send
to individual or group, So that they can respond to it.
We can use function email notifications to speed up the process.
Based on organizational needs triggering events can vary.
Regards,
Raju

Workflow in Dispute Management

Hi,
Is there anything additionally required to get the standard workflow in FSCM Dispute Management going?
I have activated / completed the task specific customising but nothing is happening.
Also, where is the option to send WF messages as express?
Thanks
Hein

Hi,
This is from the IMG documentation:
In the standard delivery, the workflow samples WF01700044 and WF01700051 are used for dispute case processing via workflow, whereby the latter merely provides the notification functions of WF01700044. WF01700044 controls the complete notification and sending of work items.
In the component FIN-FSCM-DM-DM, you have to activate the event linkage for the relevant workflow. You do not have to assign a processor; this takes place via the dispute case. If you do not use the workflow samples from the standard delivery, you have to make sure that all tasks that are not background tasks are defined as general tasks.
I have activated the event linkage.
However, when using Dispute management, no work items or similar are being send.
What could be the problem?
Is there another transaction I need to check?
Other WF in the system work.
Thanks
Hein

Hi.. FI dispute management

hi..
i am an Abaper, i wnt get basic concept knowledge on dispute management and credit memo
can any one provide me the material on ths
Thanks in advance

Hi,
Credit Memo:Assume a company sells an article for $500.The customer points out some defect;so the company agrees to waive $ 100 from the bill.This money [$ 100] is technically a credit to the customer.
The company sends a letter informing the deduction of $ 100 from the bill;this letter [ normally this will be in some standard form] is called the credit memo.This is a memo which authorises the customer to pay a reduced amount as mentioned in the Memo.
Dispute Management:Disputes are common in a business environment.The dispute could be 1] due to unlawful deduction of bill by the customer;2] Due to delay in the execution of a work;3] due to bad quality and so on.The Disputes management is about solutions in the above [disputed] areas.
In SAP the "dispute Management" is a functionality which acts as an add-on to the AR functionality.Here all the possible dispute scenerios has been visualised and solutions addressed.
hope this helps.
Regards,
Ramesh

Dispute management reporting

Hi all,
i'm doing some research into the disputes management module for my company who wish to use it to manage around 7500 claims per month.
I'm trying to identify what the reporting is like from SAP, but i cant see any standard reports for disputes management, only comments to say that the data is extracted to BI as standard.
Is there no dispute management reporting directly out of SAP (ECC6)? Alternatively does anyone have experience writing reports in SAP for disputes management cases?
Thanks
Phil

The main area for dsipute management reporting is within the BI module.
That is not to say there are not standard ERP reports - however they are very basic.
The main report can be run by user, customer, reason code and status with drill down functionality into the dispute.
The volume of disputes would mean you would ideally be suited to BI, as you would want summary reports.
There is standard BI Business Content - but normally a client would enhance this to bring in billing and accounting information.

FSCM Dispute management workflow

Hi All, I have activated the workflow WS01700044 for dispute management email and notifications.
event: NONPROFESSIONALUSERSET
This event get triggered when dispute case is created or changed.
Now my issue is when I create a case, it is sending a mail to processor of case. But if I change the processor in t-code UDM_DISPUTE, it trigger the event and workflow but it is ending with error because field RECIPIENT in event come blank hence email step goes into error.
I have checked all email Ids are maintained in respective user profiles. Even it sends mail in create.
IF anyone know how to correct it, plese let me know.
Thanks,

Hi -
Even if you HAVE maintained an email address in the user profile, emails are not automatic.
Check with your Basis person to make sure outgoing emails aren't blocked.
You should also check the workflow status from within the case itself. The 044 workflow is pretty clear on showing that there will be a red box because a workflow event failed. Check there and report back here.
D

Development Plans functionality in Talent Management

Hello,
We are planning to use the Development Plans functionality in Talent Management.
But the Development Plan is not opening from MSS. (MSS -> Talent management -> Assessment -> Development Plan).
I had created the Business partner object for all my test PERNRs and I had created a Development Plan Template (via IMG step in Talent management). I had activated the Business Functions and Services.
When I open the Development plan in MSS, it is showing the names of employees (i.e. the reports of the manager). But when I click on an employee, it's not opening any development plan. Nothing is happening.
Please help me,
Thanks
Raghu

Hi Bharti,
You must first delete the template names from the customizing tables where it is stored (under Talent Assessment node of Talent Management and Talent Development). Then you delete it under PHAP_CATALOG. Unfortunately you have created an databse inconsistency and you might need to see if Basis can delete the values from the table.
Best regards,
Luke

FI treatments related to Dispute Management in FSCM

MODERATOR: please read the forum rules about requesting documentation
Hi Financial gurus,
anybody has documentation of FI treatments related to Dispute Management in FSCM?
I'm intrested, in particular, in management of deductions "trade related" that is referret to trade promotions; indeed we're planning to integrate FSCM with TPM.
Anybody has documentation on that?
Regards
C

Usually Reason and Root cause are related. You can write a validation on these.

Removing fields from function profiles

Hi
Some one please help me in removing fields from a function profile. PFA for your reference
Regards,
Prem

Hello Prem,
Can you check the HTML-coding of the view? What is the name of the view? I could also check it in my system, even as we are not using this specific view. My other thought was, that it is a button, then you could remove it from the internal table GT_BUTTON of the IMPL-class of the view, but after rethinking I think it might be in the HTML-coding.
Best regards,
Thomas Wagner

FSCM: Biller Direct using Dispute Management

Hi,
I've implemented SAP Biller Direct and I want to use the dispute management to create dispute cases directly from the webportal.
Dispute Management is activated. Its already possible to create cases in the backend (and to modify these cases on the frontend), but if I try to create a new case directly on the frontend, I get the following message:
"This service isn't available at the moment."
I dont know what to do. The biller direct integration in the Dispute Management is definitely activated. Customizing is done as well.
Any ideas?
Regards
Rainer

Hi,
have you activated all of the user id settings for Biller Direct? (XCM)
where are the 'user id settings' ? I've configured the userinterface, connectionmanager and application settings.
can you make any changes from Biller Direct to ERP?
- Yes, I can change the administrative data (integrated with accounts receivable).
- I can pay bills. Marked as 'arranged by Biller Direct' in the ERP. How can I post them, or is it done automatically?
What version of ERP are you using 6.0 or an older version?
Right, I'm using ECC 6.0.
Have you got your BASIS / PORTAL guys to check the connections that everything is open? (JCO's)
The connection works.

Call appModule function inside a managed bean?

How can I call an Application Module public function from a managed bean?

FacesContext ctx = FacesContext.getCurrentInstance();
ectx = ctx.getExternalContext();
//Ask the container who the user logged in as
_userName = ectx.getRemoteUser();
// 1. Access the FacesContext
FacesContext fc = FacesContext.getCurrentInstance();
// 2. Create value binding for the #{data} EL expression
ValueBinding vb = fc.getApplication().createValueBinding("#{data}");
// 3. Evaluate the value binding, casting the result to BindingContext
BindingContext bc = (BindingContext)vb.getValue(fc);
// 4. Find the data control by name from the binding context, here you must change to name of your AppModule name
DCDataControl dc = bc.findDataControl("AppModuleDataControl");
// 5. Access the application module data provider
ApplicationModule am = (ApplicationModule)dc.getDataProvider();
// 6. Cast the ApplicationModule to its client interface
appModule = (AppModuleImpl)am;
// 7. Call a method on the client interface
appModule.myMetod();

Function Profile Dispute Management

Similar Messages

Maybe you are looking for