Furious

I am furious with Verizon Wireless. I have been a customer for 12 years. I contacted Verizon in February and spoke to a customer service rep in regards to getting a new phone. I agreed to the Edge Program, paid the taxes up front for a HTC one Max, 75$, and agreed to pay $25/month. Received the phone. It was constantly dropping calls. I attempted to speak to Verizon Customer Service online, and through a series of mishaps over the phone, extremely frustrating since the device kept dropping calls, it took hours. Was sent a new SD card. No help; I could not have a phone call that lasted over one minute. Through more frustrating on-line chats with customer service, and more dropped calls, Verizon sent me another phone, agreeing I would send the other phone back.
It was after this time that an agent made me aware that I would have to send my two-year-old phone back or get charged. Here's where the idiotic customer service comes in. I asked the agent who signed me up for the Edge program if I would have to send in my OLD CRACKED PHONE during that first February Convo. He told me No, which is WHY I AGREED. I found out I would have to pay Verizon $200 because my old phone was cracked. Had the original customer service agent knew his job and told me I would NOT HAVE SIGNED UP FOR THE EDGE PROGRAM.
By this time, completely disgusted with Verizon, after spending countless hours of my free time on the phone or on chats, being constantly told contradicting information, Not to mention being SENT TO THE STORE BY AN ON-LINE AGENT, WHERE I WAS THEN TOLD THEY COULDN'T HELP ME SINCE EVERYTHING WAS ORIGINALLY DONE ONLINE. I turned on my two-year-old phone, and was advised that if I sent in both Lemon HTC one Maxes, I would be reimbursed and the Edge program would be disabled.
I sent both phones back, through USPS, and have tracking numbers. On MARCH 18TH both phones were received into the Texas warehouse. Next pay period I was being charged for the Edge Program SO I called. Turns out they lost one of the phones in the Warehouse. I provided the tracking numbers, and was told an investigation would take place. Phenomenal. They refused to stop billing me, even though the tracking numbers said both were received on the SAME DAY, AND YET VERIZON SAID THEY RECEIVED ONLY ONE. So at this point I was using my TWO-YEAR-OLD-SLOW-CRACKED-PHONE, Verizon would NOT GIVE ME THE 75$ IN TAXES BACK, AND WAS CONTINUING TO BILL ME $25/MONTH.
I waited the recommended six weeks, and called again, this now in early May. Mind you this debacle began in February. I was informed by the customer service agent THAT THE INVESTIGATION WAS NEVER STARTED. YET ANOTHER INEPT VERIZON CUSTOMER SERVICE AGENT. This agent assured me that she would start the investigation, and the problem would be solved, my money would be reimbursed.
I contacted Verizon again, in June, figuring the investigation was over, and was told it WAS STILL ONGOING.
IT IS NOW LATE AUGUST. I AM STILL BEING CHARGED FOR PHONES I SENT IN IN MARCH, AND PROVIDED TRACKING NUMBERS FOR. I HAVE NOT BEEN REIMBURSED THE $75 FOR TAXES, AND AM STILL USING THE -TWO-YEAR-OLD-CRACKED PHONE. NO ONE WILL HELP ME!!! I AM DISGUSTED. I HAVE NO CONFIDENCE IN CUSTOMER SERVICE REPS BECAUSE OF ALL THE CONFLICTING AND INEPT BEHAVIORS THEY HAVE EXHIBITED THROUGH THIS DEBACLE. NOT TO MENTION I HAVE BEING PAYING THEM DILIGENTLY ON TIME FOR SERVICE SINCE I WAS 19 YEARS OLD, AND I AM NOW 31, AND YET THIS DOES NOT SEEM TO MATTER. WHO CAN I GO TO FOR HELP?

File a small claims court case in your jurisdiction.
Add on the filing fees to the court and the full cost you have paid Verizon and any monies you paid for the edge program to date.
Then take Verizon to court. Since you have copies of verified delivery on both devices Verizon is scamming you.
Tell the court exactly what has been going on with constant billing.
Additionally you can add in cost per hour in lost wages to go to court.
You can also file a http://www.BBB.org and get them to contact you. However I would just take them to small claims court.
Good Luck

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I am furious and Verizon doesn't seem to care!!

I am a long time Verizon customer. I actually date back to 1997 when I was a part of Airtouch. Regardless, I am having an issue where equipment charges have been added onto my account. Back in early December 2014 my daughter and I upgraded our IPhones from the 5 series to the 6 series. Each new phone had individual postage paid envelopes to mail back the older devices. I put each phone in its respective envelope and mailed both devices back to Verizon on December 22nd. Both devices were received on December 30th.
However, on December 25th I did receive email notices from Verizon telling me that my daughter’s phone had not been received. Yet, when the saw via the USPS website that both devices had been received on December 30th I thought that this would cancel out the emails received prior, because Verizon had received both devices.
Fast forward to the last week of February 2015, I look at my Verizon account to see how much my current charges are and I notice that I have over $700 worth of equipment charges on my account. My equipment charges are generally somewhere in the $100+ range.
I call Verizon on February 26th. I speak to a seemingly very helpful gentleman. I explain the situation and he tells me that he called the warehouse and they confirmed that they received both devices. He was even able to tell me that the warehouse team would credit my account $622.84 seeing the warehouse had indeed received both devices. I called at 9:09am MT. The gentleman told me that the credit would be on my account by 2:00pm MT.
I checked my account on February 27th and the charges had not been removed. I called in again. This time I spoke to a young woman that clearly had no idea what she was doing. Or at least, that’s what I thought. Really, what was happening was she was trying to understand what the last guy that I spoke to did and how it was that he was able to tell me that my account would be credited. She basically wasted 25 minutes of my life and she too did nothing to fix this, despite telling me that she did.
I called again on March 3rd. Unlike before, I was able to find my tracking numbers and give them to the young woman I was speaking to. Maybe it’s just me, but upon receiving the tracking number, I would think that this is an open and shut case. The tracking number definitely prove that the devices were received by Verizon. I was foolishly thinking, “OK. You have the ESNs (the electronic serial numbers) for both phones. You have the tracking numbers used for each phone. You know the phones were received and you can put the tracking numbers against each. This should be enough to remove the charges from my account.”
Well, I was wrong. Apparently, there is a process that involves a form that has to be filled out. As expected, the young woman, nor her team lead, could tell me when my account would be credited. Nor could neither tell my why two different representatives were not able to follow the correct process to take care of this. Also, as per the team lead, the area that has to handle this is one of those areas that NO ONE in the world can call to contact. So, I am to believe that there is a place in Fort Worth, TX, where people go to work checking in received devices that has no form of communication between it and the rest of Verizon. However, the form somehow can mysteriously make its way there.
So, just for grins, I looked at my account today. The $622.84 is still on my account. I have no way of really following this up. I am just supposed to believe that it’s going to take care of itself. I am livid! This is ridiculous. I am furious that this is what 18 years of being a customer has earned me.

I'm not sure how to send you a direct message. I don't do Twitter. Please let me know how to send you a direct message. By the way, the equipment charges are still on my account. I think I'm going to have to take this to my local news here. Perhaps I'll get some traction in that manner.
Profanity removed as required by the Verizon Wireless Terms of Service
Message was edited by: Admin Moderator

It's now over 6 weeks since I made the mistake of updating my iPad and I am furious and frustrated at the lack of a solution to the problem with ios 5 audio app missing lyrics

It’s now over 6 weeks since I made the mistake of updating my iPad and I am furious and frustrated at the lack of a solution to the problem with ios 5.
I recently updated to ios 5.1 but nothing has been done to rectify the audio app problems ie lyrics no longer shown,
I am extremely disappointed and angrywith those responsible for the iOS 5 update, in regard to the way it hasaffected the music app in my iPad.
I also own an iPhone 4, am an avid Apple fan, and up until now have beenextremely pleased with the devices, and have sung their praises to friends andassociates.
I am a professional musician, and purchased an iPad primarily to use with theperformance of my music.
The changes made to the music app affected my performances over the weekendextremely adversely – limiting my repertoire and causing confusion and delays.
I have spent many hours talking withApple helpline assistants (who, incidentally have been very good and have triedto help), and I have also spent a lot of time on this letter.
I greatly regret updating to iOS 5.
There are two major problems with the music app.
1. Lyrics no longer displayed
2. Layout, and appearance and consequently performance have seriouslyregressed.
I have a repertoire of around 500 song backing tracks, organised into about 20playlists, half of which featured lyrics / chords that I have spent monthsrecently entering into iTunes so that they could be used on my iPad.
These were working fine up until the update - now they are gone.
Previously, the app featured large icons for playlist, artists, songs etc. atbottom of page: Now there are small, grey, indistinct barely legible buttons.
Previously, when playlist icon was selected - all the playlists were listedclearly in order on the left hand side in black on white (as in iTunes).
Now they are scattered across the whole page in large squares (displayingnothing if there is no album art).
The identifying wording below eachsquare is now small, grey, indistinct & barely legible.
Previously, when a playlist was selected - the songs were displayed in adescending list in black & white: now they appear as small, grey indistinct & barely legible.
Previously, when a song was selected - it appeared filling the page, and withaudio controls clearly positioned at top of screen. One tap would bring uplyrics.
Now audio controls appear at top once again small, grey, indistinct &barely legible.
A small square representsalbum art which if tapped fills page. A further tap fails to bring up lyrics.
Don Wilson

Lyrics aren't supported in the Music app on iOS 5 on the iPad. These are user-to-user forums, they are not monitored by Apple (there are too many forums/threads/messages for that to happen). If you want to leave feedback for Apple then you can do so here : http://www.apple.com/feedback/ipad.html

FURIOUS! refurbished replacement, only 5 months down the line, LCD is broken. Sales Of Goods Act, i want the years warranty i paid for not 90 days, AM I BEING UNREASONABLE?!?!

Paid £120 for a replacement iPhone 3GS 16GB White around 6 months ago, ONLY TWO MONTHS afterwards it seemed to think it was stuck on a docking station, so I got another replacement as it was virtually unusable! Of course I got scammed, and was given a refurbished unit, instead of another new one, after paying £120 as a student for a new one to avoid any further issues! I CANNOT afford a new phone and I am FURIOUS that I may not have the years warranty I practically paid for by buying a new unit that only worked to its full functionality for 2 MONTHS, to get a replacement with only 90 days warranty, how is that right? NOT ONLY SHOULD I GET A BRAND NEW REPLACEMENT AGAIN BUT I SHOULD ALSO HAVE MY YEARS WARRANTY I AM MOST CERTAINLY ENTITLED TO!
Personally I think this is an outrage, and I believe I am entitled to the years warranty I paid for, and a replacement now as my 5-6 month iPhone's LCD has decided to completely pack in possibly costing me £30 for a new, none-genuine LCD that I would have to trust myself to replace.
I deserve my full warranty, I feel like I have been scammed by a huge company that couldn't care less whether their products reach the customer with the sales of goods act i'm mind at all.
I think this is an outrage, and hope to be reassured by somebody on here.
thank you for taking the time to read my post,
yours sincerely, Olly.

thank you for your reply! I hope you are accurate in what you are saying, I have not voided my warranty in any way, the iPhone I paid for had a fault that meant, for some reason not only did it think it was constantly on a docking station, meaning the speakers nor the volume would work, but it would overheat when charging, this was nothing that I did to the iPhone.
so in that case I am still covered by the years warranty?
this is great if I am, although I thought all refurbished replacements only had a 90 day warranty. so if you need a replacement, you've only got 90 days for a component to break in order to get a replacement, which I think is unfair in every way as a refurbished replacement is even more likely to go wrong, not only that but it is more likely to go wrong in a smaller amount of time too!

Where on my Mac can I find the actual video files Revel is storing?? I'm FURIOUS.

I am absolutely INFURIATED. I am shocked and furious to know that for over a year I have been paying for this service and ADOBE, of all software companies hasn't even bothered making an understandable export tool for this garbage. I have to "Show package contents" and google for over an hour to find out what script or app I can input to extract the photos from all of the senseless subfolders, and now I can't find for the life of me where the heck the video files are kept. Now you may be wondering why I don't just select individual videos and export them?? Well, its pretty simple... there are hundreds of them. They are all under different dates and i'd be sitting here for days exporting them one small group at a time. I CAN'T WAIT TO CANCEL THIS GARBAGE PRODUCT. I just need some help getting my beloved personal photos out of this tragic mess. I am APPALLED by how poorly designed this software is. I will NEVER AGAIN purchase a product from adobe or any company for that matter with this level of lock-in. IT IS DESPICABLE!!!

Hi Kirk,
Just making a note in this post that your question has been answered in your other post:
I need to know how to download all photos AND videos from 2 "libraries" within Adobe Revel. Please help.
Best regards,
Glenyse

WHY IS GOOGLE NOW SHOWING UP IN MY NEW TABS AFTER THE UPDATE?? I AM FURIOUS

As a default, the new tabs screen should be blank, just like it always was.
I do not want a work around, or to have to mess with this.
I DO NOT want to see google, or any other product, showing up by default when i open a new tab.
This feels like the Microsoft strong arm tactics of the late 1990s. If I want to use google I will...BUT I DO NOT WANT IT FORCED ON ME!!! I trusted Firefox and allowed their updates and today they abused my trust by trying to shove products down my throat. I am furious.
Google seems to be the new evil empire, just like Microsoft used to be....
"MEET THE NEW BOSS, SAME AS THE OLD BOSS".
It looks like it is time to find a new browser, it looks like Firefox has sold out to Google, this is sad day.
I do not want a work around, I want new tabs and windows blank by default.
I hope this is fixed in the next day or so, otherwise I switch to the new browser my friend told me I should be using anyway.... JUST LIKE WHEN I LEFT INTERNET EXPLORER LONG AGO.... AND I NEVER LOOKED BACK and I have never opened IE again.
Please don't make me reboot my whole system and clean it all out....
I would rather stick with Firefox, but you need to fix this. I need to be able to trust you.

OK, so I tried the instructions again... and maybe I can
help someone else who comes along by explaining a different way.
1) open a new tab in Foxfire like you always do.
2) copy/paste, or type the phrase about:config in where you normally type a website's name. I will separate it to make it clear what need to be entered.
about:config
Press enter.
3)An error looking screen will come up, read it,
and then click on the button that says " I'll be careful, I promise ".
4)A screen will open up with a long list of phrases starting with...
accessibility.accesskeycausesactivation
accessibility.blockautorefresh
accessibility.browsewithcaret;false
you need to scroll all the way down this list until you see
browser.newtab.url
Highlight those words and double click it.
A box will open saying "Enter String Value"
5)What I did is- delete the words where you are
supposed to type something, leaving it empty,
click OK... and close that tab.
6)Now when I open a new tab it is blank, just like it should be.
6)I guess you can also type in your favorite
web site into the box and click OK and your favorite
website will come up when you open a new tab, but
i like it blank, it is faster.... and I can move along.
I am still not happy that Mozilla is allowing Google to
do what Microsoft was doing back in the late 1990s,
back when Microsoft tried forcing everyone to use
Internet Explorer by making it the default.... and the
mad people angry..... and the back lash against Microsoft
is still being felt today, so I don't know why Google would
try the same strong oar default tactics.... but then again,
history does tend to repeat itself, as it is today, as I am
again doing searches for a new web browser, juts like I
did back when I stopped using internet Explorer, but the
good news today is there are a lot more web browsers to choose from.
I hope Mozilla back pedals on this decision to make google
the default popup in new tabs, it just makes them look bad.
Thnak you for the help above and I hope my instruction can help someone else who is not all that tech savvy, but want to do this.
Respectfully,
Max

Furious! Utterly useless!

Evening all,
Right now, I am furious with BT.
I live with my retired parents a few weeks ago it was decided that I would take over the phone bill.
We rang BT to be advised that it was not possible to transfer the name on the account and that a new account would need to be set up with a transfer date and time. We asked if the number would remain the same and the answer was yes.
We were assured multiple times that as it was an account transfer the telephone number would remain the same. I even had a call last week from BT to confirm that I was taking the line over and they also confirmed the telephone number would remain the same.
Bang on 9pm tonight I got a text saying the transfer was complete and it said to dial a number to hear what the telephone number was.
I have just discovered to our horror that BT have given us a completely different number!!!!!! Complete conincidence the text arrived the moment the call centres closed?
This is completely unacceptable and to top it off, I said I would accept online billing and no-one has told me the new account number.
Utterly Useless BT! Completely unacceptable service.
Andy

Perhaps its associated with this post, as you said you wer moving from Sky to BT?
https://community.bt.com/t5/BT-Infinity-Speed-Connection/quot-Accepting-Orders-quot-but-can-t-order-...
A new order has probably been raised.
You cannot change the name on an account. The original account must be cancelled, and a new one created.
I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are a UK based team of people, who take personal ownership of your problem.
Once you get a reply, make sure that you are logged into the forum, then click on their name, you will see a screen like this. Click on the link as shown below.
Please do not send them a personal message, as they may not be on duty for a long time, and your message will not be tracked properly.
For your own security, do not post any personal details, on this forum. That includes any tracking number you are give.
They will respond either by phone or e-mail within 5-6 working days.
Please use the tracked e-mail, to reply, not via the forum. Thanks
This is the form you should see when you click on the link. If you do not see this form, then you have selected the wrong link.
When you submit the form, you will receive an enquiry number, so please keep a note of it
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

80 % discount on PSD license for amateur photographers !? Pro's furious !

In Belgium amateur photographers can get a 80 % discount for any Adobe software.
They are offered a student & teacher license although they do not apply for it according to the Adobe license agreements. The organization offering this license it is not an official school. It just promotes photography and gives occasional workshops.
The professional photographers who are obliged to pay the full 100 % license are furious about this.
Moreover because a lot of amateur photographers do business illegally and thus steel away jobs. On top of that they now get a discount for this business.
The pro's are screwed not only by illegal competition but also by Adobe.
Of course we are planning legal actions.

Thanks for your interest.
I'm afraid it is not pirated software.
We already received an answer from the Belgian branch of Adobe.
They acknowledged that this discount could be granted based on the student & teacher license. The Belgian branch doen't seem to bother about the education purchasing eligibility.
So I'm trying to contact an marketing executive like Anne Lewnes in San José to ask her if this is a future marketing policy.
Anybody has her email ???

I am Furious. I updated to 12.1 and went from 1400 songs to 28. I have tried everything I can from online including moving previous libray and renaming, uninstall/reinstall/repair, importing xml and nothing. Any suggestions?

I am Furious. I updated to 12.1 and went from 1400 songs to 28. I have tried everything I can from online including moving previous libray and renaming, uninstall/reinstall/repair, importing xml and nothing. Any suggestions?

See Empty/corrupt iTunes library after upgrade/crash.
tt2

Absolutely Furious that iTunes Keeps Changing details

I am using iTunes 12.0.1.26 on Windows 7.
I am absolutely furious with iTunes at the moment, I have tried all the answers I have seen online (turn off Sharing Library with iTunes and keping iTunes Media Folder Organised).
However, after sitting all weekend and twice going through genres and other information I have amended to make music easier to find, iTunes has still changed some of them back!
How is Bessie Smith, with Blues/Jazz songs recorded in the 30's classed as Dance Music? (I have twice now changed these songs to show they were recorded in the 30's and they should be in my genre Old Jazz), whenever I go into change the details (again for an individual track) I simply have to right click and "Get Info" and the data changes back again, this also happens if the track is played.
However, then when I exit itunes, or sometimes even switch views within iTunes the details change back to what iTunes wants them to be.
Will someone please help with this it is driving me mad. Especially after I have spent so long painstakingly organising my library of over 14,000 tracks.

To avoid metadata reverting to that downloaded from the Store (for Store purchases and if you have iTunes Match), you need to make sure that both these options in Edit > Preferences > Store are unchecked:
You'll need to exit and restart iTunes for changes to take effect.

I rented a movie on iTunes (Fast and Furious 6) in HD and the sound quality is absolutely terrible the sound is like 4 seconds behind can I fix it?

I rented a movie on iTunes (Fast and Furious 6) in HD and the sound quality is absolutely terrible the sound is like 4 seconds behind can I fix it?

Hi jvito2869,
Thanks for using Apple Support Communities. This article has some steps you can try if your audio is out of sync with the video you rented:
Troubleshooting iTunes for Windows Vista or Windows 7 video playback performance issues
http://support.apple.com/kb/ts1718
If your rental has already expired and you were not able to resolve the issue, you can report it to the iTunes Store as described here:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/ht1933
Cheers,
- Ari

Why is the furious 7 album split up? is there a way to put all the songs together

For some reason the furious 7 album is split up, it says that they are all from the same album but they are not together is there a way to make them be together?

iTunes will group tracks into an album if:
all tracks have the same Artist value and the same Album value, or
all tracks have the same Album Artist value and the same Album value, or
all tracks have the same Album value and the Album is a compilation ... flag is set for all tracks
In the case of a soundtrack album with tracks credited to different artists, you should apply the second rule (typically setting the Album Artist field to "Various Artists") or the third rule.

HT204408 Game center wont load game and now its gone. furious

I had a game on my game center that wouldnt load my saved game when i downloaded the app on my new phone. A game made by the exact same company loaded just fine. Now the game is completely gone from my game center. i am FURIOUS.

Hi Pear10987,
If you are having difficulties with Game Center on your iPhone, I would suggest troubleshooting using the steps in the following article -
Using Game Center
http://support.apple.com/kb/HT4314
Specifically these sections -
If you have an issue with a Game Center game:
Make sure that you have the latest version of the game. To check for updates, open App Store and choose Updates.
Test your connection using a different game. If you can't connect with a specific friend or player in multiple games, they may need to check their Wi-Fi connection and router settings.
On iOS, try opening the game from the Home screen, rather than from within Game Center.
If you can't create or sign in to Game Center from within a game, create or sign in to your account using the Game Center app.
If the issue persists, or certain features of a game aren't working as expected (leaderboards, achievements, and so on), use the App Store to report the problem to the developer.
Report an issue
Report an issue with a game:
Select the app support link. The link is on the right of the app's information page in the App Store, beside the app name and description.
Use the developer-provided support website and resources to investigate known app issues or report your app experience.
Thanks for using Apple Support Communities.
Best,
Brett L

I'm furious about Apple downloading U2's new album to my mobile devices without my permission

I'm absolutely furious that Apple has, without my permission or request, downloaded U2's new album "Songs of Innocence" to my mobile devices. I want to know how I can delete this from my devices permanently and without trace.

Gtr910 wrote:
I'm absolutely furious that Apple has, without my permission or request, downloaded U2's new album "Songs of Innocence" to my mobile devices. I want to know how I can delete this from my devices permanently and without trace.
Tell Apple, not us.
feedback
Pete

All 6 Fast & Furious for 69.95 not working?

In this weeks sales flyer, it states you can get all 6 Fast & Furious Blu-Rays for 69.95 in Steelbooks. When you click on the link it gives me a bad link message. If I add all the items to my cart separately its well over 69.95.
How can you get this deal?

They removed the link because they listed the wrong SteelBook. If you want the bundle deal for $69.99, you must purchase the non-exclusive white SteelBook version of Fast and Furious 6. The Best Buy exclusive yellow SteelBook is also part of the bundle, but it costs $3 more.They pulled the link because of this mistake. The correct bundle with the white SteelBook is the one in the printed ad

Furious

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