Garbled Unity Voicemails

I am curious if anyone else has had this problem. My users are experiencing garbled messages, or what sounds like intereference and sometimes cut-outs, when accessing their voicemails. However, it apparently isn't on the voicemail itself because when the user re-accesses the same message or if the message is transferred to another phone, it many times come across clean. Our current version is 4.0 Build 4.0(3)SR1. Any help is greatly appreciated.

Could be a problem with the NIC or a duplex mismatch. Make sure that the NIC and switch port are hard coded to 100/Full and not set to autonegotiate. Please see the following link for some other troubleshooting steps to try.
http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_tech_note09186a00801663a2.shtml#garbled
Hope this helps. If so, please rate the post.
Brandon

Similar Messages

Outlook 2013 IMAP connecting to Cisco Unity Voicemail

The ability to use IMAP in our Outlook 2013 stopped working back in November updates, we worked with MS Support for the other Outlook issues that were broken thinking that whatever fix would also resolve the IMAP issue. This was not the case.
Our voicemail is hosted on a Cisco Unity Server by our provider that we connect to using IMAP. Initially I was unable to connect to their server using IMAP because the November update sent their server to 100% CPU. After a Cisco patch I'm now able to
connect, however functionality is still not there.
Outlook 2010 clients seem to work fine. Outlook 2013 clients will sync the inbox the first time connecting but never after that, you are also unable to delete messages from the reading pane (able to open message and delete).
I'm aware of the root folder "Inbox" and the subscribe methods for troubleshooting this, however neither work.
Does anyone have any suggestions on where to go from here?
Thanks much

So what eventually solved this was Office SP 1.
Below is a set of packet captures with Outlook 2013 interacting with a Unity server both before and after the SP was installed.
OUTLOOK 2103 WITH SP1 – WIIN 8 shows:
Packet 223: UID FETCH 177:4294967295 (UID FLAGS RFC822.SIZE BODY.PEEK[] INTERNALDATE)
Follow TCP Stream shows CUC handles this request fine:
x9tf UID FETCH 177:4294967295 (UID FLAGS RFC822.SIZE BODY.PEEK[] INTERNALDATE)
* 44 FETCH (UID 177 FLAGS (\Recent) RFC822.SIZE 43627 BODY[] {43627}
Date: Wed, 26 Feb 2014 16:46:47 +0000
From: "Spare Phone4" <5555555555@XXXdomain>
To: 4444444444@domain
MIME-Version: 1.0
Message-Id: <MAL.1dfcffe1-aef3-4ba4-b4eb-3d728835f4a0@domain>
X-CiscoUnity-CallerAni: 810168950
Importance: Normal
X-Priority: 3
Sensitivity: None
Subject: Message from Spare Phone4 (5555555555)
X-CiscoUnity-MessageType: Voice
Content-Type: audio/wav; name=VoiceMessage.wav
Content-Dis; filename=VoiceMessage.wav; voice=Voice-Message
CUC seems to handle this ok
Packet 708: UID SEARCH UID 178:4294967295 SINCE 24-Feb-2014
Follow TCP Stream shows that CUC returns “invalid arg”. However, IMAP then performs “Fetch” request afterwards, which ultimately works
i6kl UID SEARCH UID 178:4294967295 SINCE 24-Feb-2014
i6kl BAD Invalid Argument
kkl1 IDLE
+ idling
DONE
kkl1 OK IDLE Completed
y2mw UID FETCH 1:177 (UID FLAGS)
* 1 FETCH (UID 121 FLAGS (\Seen))
* 2 FETCH (UID 122 FLAGS (\Seen))
* 43 FETCH (UID 174 FLAGS (\Seen))
* 44 FETCH (UID 177 FLAGS (\Seen))
y2mw OK FETCH Completed
BROKEN IMAP shows: (non-SP1)
Packet 32: UID SEARCH UID 155:4294967295 SINCE 17-Feb-2014
Follow TCP Stream shows that CUC returns invalid arg and then IMAP sends LOGOUT request.
my5r UID SEARCH UID 155:4294967295 SINCE 17-Feb-2014
my5r BAD Invalid Argument
jveg IDLE
+ idling
* 32 EXISTS
* 3 RECENT
DONE
jveg OK IDLE Completed
3l5q LOGOUT
* BYE UMSS IMAP4rev1 Server logging out
3l5q OK LOGOUT Completed
So the connectivity is work and the Outlook client now maintains functionality. The last thing I've noticed is that if you try to delete a message from either the view/reading pane or the home ribbon from Win 8/8.1 Outlook 2013/2013 SP1 it fails, you need
to go open the message to delete it.
On a Win7 machine Outlook 2013 you experienced the same thing, however after the SP1 is applied all deletion options work.
When you press the any delete key it seems the client is suppose to send an expunge command (noticed through wireshark). With the delete keys that do not function this command is not sent, those that do work the command is seen with wireshark.

Multiple Users / One Unity Voicemail Box

When you have one box that has multiple users that can access it, is there a way to limit the access to the box to one user at a time? I can't find where or if this is even an option to do.

Just confirmed that it is not supported.
Refer to the following thread:
https://supportforums.cisco.com/thread/312369
Jeff Lindborg says:
"Neither Unity or Connection are designed for multiple users accessing the same mailbox at the same time - neither system "locks" mailboxes so you will always have windows for those types of issues (i.e. someone marks a message read right before another user goes to hear it). This is not a supported scenario in either product line and never has been."
Hope that helps.
Regards,
Saurabh Agnihotri

Intergrating Unity Voice-mail with Jabber

We are currently looking at using Jabber and have installed Jabber V 9.2.4
We are running Unity voicemail 7.1.3.
I think we have Unity all set up to use voicemail and we can indeed forward our phone using the computer to our voicemail but we are not seeing anything in Jabber to allow us to access VM from the Jabber client.
I have gone through checks and the following IS set up:
Class of Service in Unity is set to allow users to access VM using IMAP
Unity Voicemail Server is set up
Mailstore is set up
Voicemail Profile is set up
CCMCIP Profile is set up
CUP is set in the credential source for VM. We have also removed CUP and used "Not Set".
We are now getting the Voicemail icon and the Phone Accounts option in the Options menu but we still can't get connected.
Any pearls of wisdom?
Ta
Sue

Below you will find the answer to this question:
Set Up On-Premises Deployments with Cisco Unified Communications Manager Version 9.x and Higher
http://www.cisco.com/en/US/docs/voice_ip_comm/jabber/Windows/9_2/JABW_BK_J6915A59_00_jabber-windows-server-setup_chapter_01.html#JABW_TK_C290FF8A_00
Remember:Cisco Jabber connects to the voicemail service through a REST interface and supports Cisco Unity Connection version 8.5 or later.
Please remember to rate helpful responses.
Miguel Aikens

UCCX forward to voicemail with additional information

Hi ,
I'm just looking some other precision about the following question .
I will deploy a script with several languages and if no agent are logged or if we are on closed state. then to send the caller to unity voicemail . On this one there is no issues to perform the script .
My question is the following :
As all my agents are sharing the same CSQ and as we are working with skills ( languages skills ) is possible when the UCCX will forward the call to unity voicemail , to send also the language information collected on the menu via the variable to Unity and push this information into the subject as my agent will use voicemail to email to read/listen their voicemail.
I don't see any way how Unity can handle this information as we want to preserve also the caller identification ( if it was not the case , I was may be able to change the caller id in UCCX so that agents can look at the caller id to know which language is the voicemail )
The other way that I can see is to have 2 voicemail depending the languages and in Exchange/Unity to make an automatic forward decision from a voicemail to the other voicemail and try to present the information of forwarding ( ex: FW from Language_A - Caller ID )
Have you already encountered this question ?
Many thanks
Olivier

I would setup a mailbox for each language and send it to the appropriate mailbox based on the language in UCCX.
If you REALLY wanted all of the messages with different languages to show up in one mailbox, you could use Forward Routing Rules in Unity Connection to change the language of the call based on extension number and send it to one mailbox with multiple language greetings recorded. Personally, I would separate them out.

Change Attachment Filename of CUE Voicemail

I configured CME 7.1 with CUE to sent Voicemails by eMail. All working fine so far. The Problem is that our Virus-Scanner (Panda) is absolutly unhappy with multiple File-Extensions in Mail Attachments (as "xxx.jpg.exe"). So it deletes most of the Unity Voicemail Attachments.
Is there a way to change the default Filename generation algorythm, so that it has only one dot in its name?

I don't know of a way to do this, but you can switch to IMAP (integrated messaging). In that solution the mail client points directly to CUE as a separate IMAP inbox, so it won't be affected by your scanning software.

Create a UM mailbox that does not receive mails and doesn't record voicemails

Hi,
I want to create special UM mailboxes that only serve as announcements. These mailboxes should NOT receive any mails but more importantly, should not offer to record any voicemail.
I found several resources online to achieve part of what I want, but I can't find a way to create a mailbox (or auto-attendant) that does not accept to record voicemail.
Could any one help me out with that? Is it possible at all?
I'm running Exchange 2010.
Thank you very much in advance.

Let me clarify my request.
I want an emergency announcement number. I have an internal number, let's say 950. I want to be able to forward calls to that internal extension, and when people call it, I want them to hear an announcement that says, for example "office is exceptionally
closed today", then does NOT offer to the caller to record a message. It can hang up, or simply stay silent until the caller hangs up, that doesn't really matter.
This was a very easy thing to do on the old Cisco Unity voicemail system I am used to. Now that I'm discovering Unified Messaging, I have been struggling with that for hours.
I have found this article on technet blog which goes exactly in the direction I want:
http://blogs.technet.com/b/ucedsg/archive/2010/04/12/office-closure-and-exchange-unified-messaging.aspx
It says in the opening paragraph: "This scenario also needs to be configured so that the Mailbox which is setup for this is not setup to accept any voicemail messages."
This is EXACTLY what I need but problem: the issue is not addressed at all in the blog post! Or I am missing something obvious.
Thank you for your help :)

Syncing Active Directory Groups for Unity Distribution Groups

We have multiple remote stores with managers that move around quite a bit. This poses an administration nightmare when trying to keep voicemail distribution lists up to date. Is there a way to syncronize an active directory group to a Unity voicemail distribution group? Therefore when we move a manager around in ADS the user automatically moves in Unity.

Unfortunately this feature has not been re-implemented in Unity Connection. This is one of the few things from Unity that I miss. I suggest voicing your desire for this as a feature enhancement with your Cisco AM.
If you are doing that many changes you may want to consider going through the Cisco Unity Connection Provisioning Interface. At least you could script the changes there using code that checked AD group membership and replicated the changes into CUC.

Unity 4.2.1 Bulk Edit Error

Hi there,
I just recently upgraded my Unity Voicemail Only server from 3.1.3 to 4.2.1.
Everything is working correctly, but I have one issue.
Normally, I use the Bulk Edit tool to set a Subscriber's voicemail to loopback to self on an Error during a Subscriber's greeting, so that if a caller starts randomly entering digits during the greeting and the digits entered do not match anything, the Subscriber's greeting just replays rather than the caller getting thrown out to the default Unity Greeting ('Cisco Unity Messsaging System, from a touch tone phone...).
Since the upgrade, I am getting the following error when I use Bulk Edit to try and set 'loopback to self' on an Error on the Bulk Edit Greetings tab:
Alias=APay
ObjectID={09E9F57B-5834-40F7-882C-8BEC7924187A}
Extension=7293
Updating transfer rule: Alternate
Updating transfer rule: Off Hours
Updating transfer rule: Standard
Standard Messaging Rule
Off Hours Messaging Rule
Busy Messaging Rule
Alternate Messaging Rule
Internal Messaging Rule
Error Messaging Rule
Menu entry: 0
Menu entry: 1
Menu entry: 2
Menu entry: 3
Menu entry: 4
Menu entry: 5
Menu entry: 6
Menu entry: 7
Menu entry: 8
Menu entry: 9
Menu entry: *
Menu entry: #
Edits for Error greeting:
After greeting action value set to: 2
After greeting action conversation name set to:PHGreeting
After greeting action destination object id={13B581E1-F458-404C-9517-EBE1C002B935}
(error) this subscriber is missing notification devices! This is a serious error, you shoudl contact TAC.
I downloaded the most recent version of dBWalker and it runs clear, I took care of all of the errors and warnings it listed, but I still get the errors when I run the Bulk Edit utility.
It appears that all of the greetings are in place for these Subscribers, that all of the Subscriber's greetings are set to take a message after the greeting, so I am not really sure what this error is.
It does not appear to be effecting the Unity system's performance yet, but I am worried that this error indicitive of other issues.
If anyone has any insight in tot this error and would let me know, I would greatly appreciate it.
Thanks a lot!!
heather

Hi Heather,
I've taken a look at the "(error) this subscriber is missing notification devices!" error
There's a bugID which matches up with the error you are seeing which relates to the SMS entry for notifications not being added to the NotificationDevice table which results in the same error and the resolution there was a customized SQL query to insert the required rows. We'll need to gather more information in order to confirm if
this is the same issue (and to build the custom query)
For your reference the bugID is;
CSCed64238 - SMS entry is not added to SQL table for existing user after upgrade
Please run SQL Query Analyzer, select the UnityDb and run following query:
SELECT subscriberobjectid, alias, subscribertype from subscriber
Then copy the output and insert it into an Excel spreadsheet and send that to me.
Using this data, we will then build the SQL query that you will have to execute to get all
the rows inserted so that you no longer get the BulkEdit error...
gogasca at cisco dot com
HTH
//G

Unity Backup Best Practices

We are looking at our Disaster Recovery when it comes to our Unity Voicemail servers and I am looking for some Best Practices when it comes to backing up Unity. Does anyone have any whitepapers/suggestions? Thanks.

if you mean unity backup as in backing up the data, then the suggested method is four fold...
1) using a backupExec or the likes, with a SQL agent, backup the SQL database(s) on unity.
2) using a backupExec or the likes, with an Exchange agent, backup the Exchange database(s) used by unity.
3) using a backupExec or the likes, perform a Windows 2000/2003 full backup including SystemState. (open file option is also available for backupExec)
4) for DR recovery purposes, using DiRT, backup the unity system.
see this link for more unity backup info:
http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_white_paper09186a00801f4ba7.shtml
if you mean backing up unity as far as failover, then you can use the link that follows to create a failover environment for your unity:
http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_installation_guides_list.html

UCCX voicemail redirect

Good evening everyone,
I'm hoping someone can give me some assistance with this question about uccx scripting as I am new to scripting and can't follow the logic. I see in the script that there is a menu option then voicemail then a Dequeue, which I gather takes the call out of any queue it is in, then a 'redirect' invoked to the voicemail pilot. What I don't understand is that it's sending the call to the voicemail pilot (by the logic I'm looking at the script), which is the voicemail number for all users, but in all actuality the call is sent to a unity voicemail box that is also a route point. In this example the route point/unity box is ext. 5740. I have attached the piece of the script, but I can't understand how by looking at this script it "knows" to send to that voicemail box, when the "to strVMPilot" is the voicemail pilot. Also, under checking the properties of the 'Call Redirect' the called address is reset to a name of CBred, but the value is set to "". I was thinking it would be set to the actual unity- voicemail box, but it was not.I hope I'm giving enough info and that I don't sound to wildly inaccurate. Thanks in advance.

I dont disagree and of course the idea is to send the call to desired number, for example lets say I want to send the call to user with DN 2000 voicemail box without ringing it, the best solution is to redirect the call to lets say 11112000 which is defined as CTI RP on CUCM with profile mask of XXXX and set to forward all to VM. Keep in mind you cannot start the redirect string in UCCX with * or # hence 1111 or anything non-overlapping in your dial plan.
However if you simply point to the voicemail pilot (which the question is about) then the call when answered by unity will attempt to find a mailbox with the originally dialed number which is the CTI RP that was used to send the call to UCCX, so one can add that as alternate extension on desired mailbox.
HTH,
Chris

Unity Fail Over

Hello guys,
I need to design a Unity (VoiceMail only) Fail Over. As I understand when the first unity goes down the second one takes the charge. Does it happen automatically? If the first unity comes up, does it switch back to the primary automatically? What is UMR? Does the second one replicated to the primary and copies the VoiceMails that it received while the primary was down? If it replicates to the primary, do we need a larger bandwidth? Could you please put some lights on those points?
Thanks,

This might help you. If you go into the tools depot and double click the Fail Over Monitor there is a configure button on the bottom of this window. You can go into the fail over server and schedule the fail back to the primary based on time. Like I have mine set for 2:00am est if the failover server has become active it will try to fail back to the primary every day at 2:00am until it succeeds.
I would setup the scheduler as soon as you can.
Note: In the other post it is true UMR stores messages until the message store comes back online but be aware that it only stores new messages. If your message store is down user can not listen to saved messages.
Also you should only keep Unity and Exchange coresident if you do not plan to have a fail over server. Good rule of thumb is to try to have your message store off box. I always recommend going the UM route onto your corprate exchange so you have a solid repository.
PLEASE RATE THIS IF IT HELP YOU

UCM CTI RP / Unity Alt Ext

I am creating an auto attendant for a dept with 60 employees. The auto attendant will send callers to an extension that is the employees alternate Unity voicemail extension.
The company does not want the employees phones ringing which is why I am sending to an alternate extention.
Employees real extension is something like 3175551212
Employees alternate extension is something like 70301
In Unified Communications manager I was going to create a single CTI route point with all 60 of these alternate extensions.
I also thought about createding 60 individual CTI route points.
Does anyone know of or can think of any issues I may run across or even a more slimline way of doing this?

So, I read this thread and I see the same thing Rob does...if you don't mind, let me see if I can point out where our hang up is:
I am creating an auto attendant for a dept with 60 employees. The auto attendant will send callers to an extension that is the employees alternate Unity voicemail extension. ---> This implies that callers are already being routed to Unity via a Call Handler or directly to a Directory Handler. Callers will then be allowed to transfer to an extension from within Unity.
The company does not want the employees phones ringing which is why I am sending to an alternate extention. --> If you aren't going to ring an extension, then you should just go with Rob's suggestion which is to route directly to the user's greeting. Even if you use an "Alternate Extension" configuration in Unity, the same transfer rules will apply. The Alt Extension is treated the same as the primary extension. However, you may just mean that the number is not the Employee's real extension and not referring to an "Alternate Extension" in Unity. This is probably because you don't want callers to hear the extension announced with the transfer option. You can actually turn off the announcement of extensions so you could have callers transfer to any user but not hear an extension and you don't need any "alternate" extension.
Employees real extension is something like 3175551212
Employees alternate extension is something like 70301
In Unified Communications manager I was going to create a single CTI route point with all 60 of these alternate extensions.
I also thought about createding 60 individual CTI route points. --> Again, if you just want to transfer to users without using their real extension then you don't need any CTI route points. However, you can create one CTI route point and have multiple extensions configured within the one route point. If you do this, you are going to need the following (if you don't want phones to ring): 1) Set this extension as the user's "Alternate Extension" in Unity (unless you're going to have 2 mailboxes for everyone...not a good use of licensing). If you don't use either the Alt Extension or a separate mailbox and the CTI route point points to Unity then Unity will not recognize the extension and callers will get the "Open Tree" or generic greeting and prompted to login. 2) Set the transfer option to go directly to voicemail for each user (again, the Alternate Extension is treated as if it were the primary extension from a call handling perspective).
Does anyone know of or can think of any issues I may run across or even a more slimline way of doing this? --> Unless we are both severely misunderstanding what you're trying to accomplish then we've outlined a more slimline way (and one that doesn't cause much headache for you and is also manageable for the customer). However, if we are misunderstanding...please clarify and I'm sure we'll be able to help you.
Hailey
Please rate helpful posts!

How do you search through configured Alternate Extensions to correct error message : The phone number or extension has already been assigned to some other object.

When configuring a new Unity Voicemail Account I receive this message : The phone number or extension has already been assigned to some other object. I understand that this means that the 10 digit number I am trying to configure as the alternate extension for this user is already configured for another object with Unity.
I need to search by the 10 digit number and determine where it is configured so I can change it and map to the correct end user.
I have attempted to to search Users via DTMF Access ID using the 10 digit number with nothing being returned via that search.
How do I Search all of the copnfigured Alternate Extensions within our Unity Server?

A subscriber info dump is likely the fastest way. If you're curious regarding other methods, you can also use the Data Link Explorer (CUDLE) tool which is in the Cisco Unity Tools Depot. All extensions for all objects are referenced in the "DTMFAccessId" table. The View menu has a Query Builder which you can use to compile a SQL query that searches for a digit string. It's best to search for both the 10 digit string as well as an abbreviated string as Unity sees them essentially the same and they are usually should be associated with a single subscriber. Once you find a match, you can use the "ParentObjectId" value associated with the DTMF access ID to look for a matching owner in the "GlobalSubscriber" table. The ParentObjectId should match the SubscriberObjectId for a subscriber (assuming the DTMF access ID is assigned to a subscriber). This is the same thing as looking at SQL; however, you are not directly accessing the DB so this is generally considered the safest way to browse and get a feel for where things are.
Hailey

Support Line - Call Forward All through Hunt Pilot to cell phone

I know I may be beating a dead horse, but I've found so much help in these forums that I figured I'd give it a shot.
We have a Cisco Unified Communications Manager Business Edition and we are running into a configuration issue. What we would like to do is to create an emergency support line for our IT staff. The way we would like this to function is that a caller dials a number, CM accepts the call and dials out to our IT staff's cell phone numbers in a round-robin fashion. To avoid the caller getting dumped into the IT staff's voice mail on their cells, we would like the staff member to have to dial a number to accept the call. If there is no answer, the call rolls to the next cell number. If no one is available, the caller should be directed to Unity Connection to leave a message. Unity then will send out text and email messages to the support staff.
I know that we can use Unity to perform an assisted transfer, which will require the user to press "1" to accept the call, and we are able to get Unity to send out the notifications (text and email) when a voice message is left. The issue is with Call Manager making the outbound calls to the cell phones.
What we have attempted is to setup DNs that call forward all to the users cell numbers. These DNs have been added to a Line Group, which has a Hunt Pilot attached to it. Any time this pilot is called, we get a reorder. Using the DNA, we see that "no device is associated with the DN", which is under the DN for the first users cell forward. If we add that DN as a second line to that users IP Phone (7940), then the call into the Hunt Pilot rings that line on the IP phone, not the CFA to the cell phone.
After weeks of digging around, it seems as though CFA in a Hunt is just not possible. My boss wants official word from Cisco about this, but TAC doesn't seem to want to help due to service contract issues (which blows my mind, as we have opened several cases in the past two months for configuration related issues). Our Business Edition came with Contact Center Xpress, although we do not have the resources available to install it. If CCX will carry out this task, that might be enough to push management into getting another server to support this, but without being able to play around with it, I don't know.
If anyone has any suggestions on how to make this work, I would GREATLY appreciate the help!
Thanks in advance,
-Geoff

Hi Geoff,
Always interesting isn't it :)
Call Forward settings on individual Hunt member phones are ignored when presented a call via the Hunt feature. Here is a clip;
The concept of hunting differs from that of call forwarding. Hunting allows Cisco CallManager to extend a call to one or more lists of numbers, where each such list can specify a hunting order that is chosen from a fixed set of algorithms. When a call extends to a hunt party from these lists and the party fails to answer or is busy, hunting resumes with the next hunt party. (The next hunt party varies depending on the current hunt algorithm.) Hunting thus ignores the Call Forward No Answer (CFNA) or Call Forward Busy (CFB) settings for the attempted party. This also applies to CFWD ALL settings.
From this doc;
http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_administration_guide_chapter09186a00803edabe.html#wp107892
So, any Forwarding settings have to be done on the Hunt Pilot itself. These Destination settings (on the Hunt Pilot) need to be configured to go to the Unity Voicemail Pilot # or perhaps this is where you Forward out to the Cell #;
Hunt Forward Settings
Forward Hunt No Answer - When the call that is distributed through the hunt list is not answered in a specific time, this field specifies how to forward the call.
Destination This setting indicates the directory number to which calls are forwarded. (This can be the Directory Number of the Unity VM Pilot)
Forward Hunt Busy - When the call that is distributed through the hunt list is busy in a specific time, this field specifies how to forward the call.
Destination This setting indicates the directory number to which calls are forwarded. (This can be the Directory Number of the Unity VM Pilot)
Maximum Hunt Timer - Enter a value (in seconds) that specifies the maximum time for hunting.(Used in conjunction with Forward Hunt Busy)
Maybe you could leverage these Unity Connection configs to achieve your desired results. These will ensure that the Message is not left unattended;
Cascading Message Notification
Cascading message notification allows you to send notifications to a widening circle of recipients. Cisco Unity Connection continues to send notifications according to the devices you selected until the message has been saved or deleted by a recipient.
For example, to create a cascade of message notifications for your Technical Support department,
Chaining Message Notification
Message notification can be set to "chain" to a series of notification devices if an attempt to send notification to the first selected device fails. The definition of failure to a notification device is based on the options you select for retrying a device that is not answered or is busy.
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/2x/user_mac/guide/2xcucmac040.html#wp1132107
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/2x/user_mac_cmbe/guide/6xcucmbemac040.html#wp1132107
Hope this helps!
Rob

Garbled Unity Voicemails

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