Intergrating Unity Voice-mail with Jabber

We are currently looking at using Jabber and have installed Jabber V 9.2.4
We are running Unity voicemail 7.1.3.
I think we have Unity all set up to use voicemail and we can indeed forward our phone using the computer to our voicemail but we are not seeing anything in Jabber to allow us to access VM from the Jabber client.
I have gone through checks and the following IS set up:
Class of Service in Unity is set to allow users to access VM using IMAP
Unity Voicemail Server is set up
Mailstore is set up
Voicemail Profile is set up
CCMCIP Profile is set up
CUP is set in the credential source for VM. We have also removed CUP and used "Not Set".
We are now getting the Voicemail icon and the Phone Accounts option in the Options menu but we still can't get connected.
Any pearls of wisdom?
Ta
Sue

Below you will find the answer to this question:
Set Up On-Premises Deployments with Cisco Unified Communications Manager Version 9.x and Higher
http://www.cisco.com/en/US/docs/voice_ip_comm/jabber/Windows/9_2/JABW_BK_J6915A59_00_jabber-windows-server-setup_chapter_01.html#JABW_TK_C290FF8A_00
Remember:Cisco Jabber connects to the voicemail service through a REST interface and supports Cisco Unity Connection version 8.5 or later.
Please remember to rate helpful responses.
Miguel Aikens

Similar Messages

Unity: Voice-mail for non-Exchange subscribers

Hi everyone!
I have this issue: customer wants to enable voice-mail for non-Exchange users, I've created them as Internet subscribers for using with auto attendant, but I can't enable voice-mail for these extensions, basically the customer does not want for this users to receive the messages in their mail just only check it on IP phones. Is there a possible way???
Thanks in advance for your help

To add to Hailey's comment, here's the documentation that explains the behavior/limitations of Internet Subscribers in case you're interested in checking it out:
http://www.cisco.com/en/US/docs/voice_ip_comm/unity/5x/networking/guide/ex/5xcunet040e.html#wp1050583
Hope that helps,
Brad

Need advice on Unity Voice Mail Please

Chaps.
Around 4 years ago, i inherited a CCM v4 as part of a business relocation.
I've had no formal training on CCM, so everything i know, I've taught myself.
The system includes a Unity VM server, which until today has been switched off, as we've had no previous use for it.
I'm now trying to get my head around how it works.
I've created a user profile in Unity Admin, and allocated a log in as 5321, with password 12345.
There appears to be a number of lines in to the Unity server starting ext 8000 through to 8016, each of which answers with "Hello, Cisco Unity Messaging System, you can dial an extension at anytime."
I dial 5321 and leave a message in the mailbox.
If i log in to 5321 with the password I can retrieve the message.
So it seems that Unity is working OK.
What i'm struggling with, how would an end user divert all thier calls to 5321.
The way i see it at the moment, is that who ever is calling me would need to know either the ID (5321) or the name.
I'd like the end user to be able to divert all thier calls using "CFwdAll" to thier respective mail box, but not sure how to do this ?

No, that is not correct. You should not be dialing those 8XXX numbers directly. Those numbers are tied to the VM Ports that connect the Unity server with CUCM. Depending on your licensing on the Unity server, you have a certain amount of VM Ports. The VM Ports are used for taking calls, setting message waiting indicators and TRAP connections. Below I will try to explain this process.
1 - Create VM Ports and assign an extension.
2 - Assign these VM Ports to a Line Group.
3 - Assign the Line Group to a Hunt Group.
4 - Assign a Hunt Group to a Hunt List.
5 - Assign a Hunt List to a Hunt Pilot. You would then assign the Hunt Pilot with an extension. This extension is what is dialed to reach the Unity server.
6 - You create a VM Pilot with the same extension that you assign the Hunt Pilot.
7 - You create a VM Profile and assign it the VM Pilot. You have the option to make this VM Profile the default for the system, which is why you would only see "Default or None" under a Directory Number.
8 - Assign a VM Profile to a users DN.
When you create users in Unity you assign the users with their extensions. When the users dial into the Unity system, Unity sees their extension and if it matches a configured user, it will play the login prompt.

Intergrating Unity 7.0 with Exchange 2007

I have a customer that is currently on Unity 7.0 and Exchange 2003. They are building a new 2007 Server and want to intergrate it with Unity 7.0. Does anyone have any documentation or videos on how to do the migration?

Hello Dushaune,
Basically integrating means that you are going to change Message Store also known as the partner server (Exchange 2k3) to the new partner with Exchange 2k7. For this there are several steps:
-OAB and Extending AD schema
- PW (Permission Wizard)
- MSCW (Message Store Configuration Wizard)
You need to follow this mandatory steps on the guide:
Configuring Exchange 2007 for Cisco Unity & Extending the Active Directory Schema for Cisco Unity
http://www.cisco.com/en/US/docs/voice_ip_comm/unity/5x/installation/guide/umexnofo/5xcuigumenofo060.html#wp1942680
***Even though on the title you see unity 5.x this is still applicable for Unity 7.x, on the documentation guide you will read:
Note
The following link goes to a Release 5.x version of the guide; all 5.x content applies to version 7.x as well.
On the Exchange side make sure you meet the following system requirements:
Minimum Service Packs Required—Message Store
•Exchange 2007 Service Pack 1 Update Rollup 4:
–On Exchange 2007 servers that are running Windows Server 2008. Without the update rollup, message waiting indicators will not function properly. See Microsoft KB article 952580.
http://www.cisco.com/en/US/docs/voice_ip_comm/unity/7x/requirements/7xcusysreq.html#wp472166
As a side note but still related, i'm not sure what outlook version you have so make sure it is on the compatibility matrix:
http://www.cisco.com/en/US/partner/docs/voice_ip_comm/unity/compatibility/matrix/cuclientmtx.html#wp364674
As for the PW (Permission Wizard) it grants permissions for the Unity Service Accounts (Unity Install, Unity Directory Services and Unity Message Store) and to run it you need to be a domain admin. This tool is found on Tools Depot> Administration Tools> Permission Wizard. Make sure it is the latest and greatest version (3.0.0.7) For a more detailed understanding with screenshots go to:
Granting Permissions with Cisco Unity 5.0(1)+ Permissions Wizard
http://www.ciscounitytools.com/Applications/Unity/PermissionsWizard/Unity50/Help/PWHelp_ENU.htm
After you run the PW (Permission Wizard) you will get a pop-up window advising what permissions to apply depending on the Exchange version you choose, in this case:
Version of Exchange in Which Mailboxes Are Homed: Exchange 2007 only
Active Directory Account: Cisco Unity installation and Cisco Unity directory services
Permissions to Grant to previous AD (Active Directory) accounts:
Delegate Exchange Organization Administrator administrative control
Delegate Exchange Organization Administrator admininistrative control
The MSCW (Message Store Configuration Wizard) will define the actual partner. Here is a link with a short description:
https://supportforums.cisco.com/docs/DOC-23513
This tool is found on Control Panel> Add Remove Programs> Cisco Unity Message Store Configuration Wizard> Click on Change/Remove to execute it, below are the screenshots guiding through the tool. **The only screenshot missing is where you see a pencil writting a book, this means it's synchronizing, just let it finish.**
In this case my installation account was unityinstall, however sometimes people name then just Unity, or company_unityinstall and so on so chooose the applicable. For the admin account you could use unityadmi, i decided to use unityinstall:
In the screenshot i only have a 2010 Exchange, however this will reflect all Exchange versions in your deployment (2k3 and 2k7) chooose the applicable, also this will require to stop Unity, so no auto attendant and no voicemail during this time:
On this last part pay attention where it says Directory Service account:
Best Regards,
+|>@|/1D+

Jabber for windows can't play voice mail

hello everyone....
i config jabber with Unity Connection
now i can receive a voice mail form jabber ,all is right ..but i can't play it
if i login the voice mail i can hear the voice mail......only can't play form jabber ...
my jabber client is 9.2 and CUCM 9.1 Unity Connection 8.62 CUPS 9.1

We have the same problem with Jabber for Windows 9.2.
It is interesting that the voicemail feature seems to work for a few seconds when the client starts up. At this time I can see all of voice mails, and the number of unread voicemails shows as a number where the voicemail icon is, but then they all disappear. The voicemail tab then shows the message, "Cisco Jabber is not connected to your voicemail server".
The 'Call voicemail' button works.
I understand that our server has been setup for TLS, and that the voicemail tab in Jabber for Windows 9.1.5 works.

Unity 4.0 - Call Forwarding and Voice Mail

Here is the situation:
We have a DN (5301) that is not associated with a Unity mailbox but is on a 7970 phone. This extension is an "on call" number that is always forwarded to a technicans phone (local 4 digit ext or cell phone).
When a person calls 5301 I want the voicemail of the final destination to answer.
For instance if I had 5301 forwarded to 2000 - I would want 2000's voicemail to answer.
Is there a way to set this up?
Thanks in advance.
Jeff

Hi Jeff,
Sadly this cannot be changed until Unity 5.x (the ability to choose "Last Redirecting Number" in not available in any other Unity version);
Here are the Unity 5.0 release notes;
Route Forwarded Calls by the First or Last Redirecting Number
Cisco Unity supports the option of routing calls based on either the first or last redirecting number when a call is forwarded to Cisco Unity.
Note the following:
This option requires Cisco Unity-CM TSP 8.1(2) or later.
This option is not supported by integrations through PIMG units.
This option can be changed through the Advanced Settings Tool (AST), which is available in Tools Depot.
http://www.cisco.com/en/US/docs/voice_ip_comm/unity/5x/release/notes/501curelnotes.html#wp507371
Call Information Exchanged by the Phone System and Cisco Unity
The phone system and Cisco Unity exchange call information to manage calls and to make the integration features possible. With each call, the following call information is typically passed between the phone system and Cisco Unity:
â¢The extension of the called party.
â¢The extension of the calling party (for internal calls) or the phone number of the calling party (if it is an external call and the phone system supports caller ID).
â¢The reason for the forward (the extension is busy, does not answer, or is set to forward all calls). There is also a reason code for Direct Calls.
Cisco Unified Communications Manager SCCP and SIP trunk integrations can also provide the following call information (the choice of first and last redirecting number is set in the Advanced Settings Tool, which is available in Tools Depot):
â¢Called number
â¢First redirecting number
â¢Last redirecting number
Note Cisco Unity can use either the first redirecting number or last redirecting number, depending on the setting in the Advanced Settings Tool, which is available in Tools Depot.
http://www.cisco.com/en/US/docs/voice_ip_comm/unity/5x/design/guide/5xcudg060.html#wp1040786
If this was just a one-up type of setup you can configure a Voicemail profile (in CCM) for 2000 and apply it to 5301 that will allow this type of Call Forward to 2000's mailbox. The fact that you need this for Multiple Tech's will not work. Is there any way the Techs could use a Shared Line? Then these solutions could be adapoted.
Or in Unity set up Alternate Extensions so that User A is an Alternate Extension for User B etc. Sharing a Cisco Unity Voice Mail Box between Two or More IP Phones
Configure Alternate Extensions
Open the Unity System Administrator web page.
Navigate to the subscriber's profile. Select Subscribers > Find and Select a Subscriber > Enter Subscriber Information then click Find and click the Subscriber's name for the subscriber that owns the primary phone (2000).
When the subscriber page comes up, select the Alternate Extensions option and click Add.
Enter the alternate extension number (in this case 5301) and click the Save icon.
From this good Unity doc;
http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_configuration_example09186a008015ceec.shtml#steps
Hope this helps!
Rob

Voice mail issue with CUCM or CUCME

Hi,
I want to know a basic information regarding voice mail configuration in CUCM or CUCME.
With the very basic configuration of CUCM or CUCME without any unity or unity connection, is it possible to have basic voice mail features with the system. Say, I have configured call manager server with voice gateway connected to PSTN. Now is it possible to have voice mail for the system without cisco unity or unity connection configured.
Same goes for CUCME. We have CME bundled router configured. Can we configure voice mail with unity express without having separate license?
Please help ,e to get the answer for this query.
Regards,
Sagar

Hi Amer,
Thanks for your help. Is this same for both CUCM & CUCME?
For welcome greetings, I have configured its-CISCO.2.0.2.0.tcl in the VG. Can you please guide me about basicAA.tcl script, i want to give it a shot.
Regards,
Sagar

Brother fax machine and digital voice mail

Is it possible to use digital voice mail and a fax machine simultaneously.
I just bought a Brother fax 2840 machine and it doesn't seem that I can continue to use my digital voice mail with the fax machine without adding another line, can anyone help.
Thanks

I have problems when my Brother Multifunction machine is set to phone/fax which enables my answering machine too.
When soemone calls and they hang up, I get a ring busy. It seems I can't use my messaging center on the Btother. Any suggestions? Is there a way to use the Verizon Voicemail and have it recognize if it is a fax being sent so that it rings through?

VoIP with Jabber

Hi altogether,
maybe you know that Microsoft is shutting down MSN in 3 days and over all the last years I always had trouble with all those proprietary messengers because they changed ther protocol or something like that. So I decided to switch over to an open and standardised messenger: XMPP/Jabber. I want to be able to make audio and video calls with it, so I was looking for a client which could do this. And here the trouble began…
I tried pidgin, gajim, psi and jitsi. All of them should support voice calls, but when I clicked on a contact with my mouse I could start a text chat, but there wasn't even an entry for a voice call. Except of jitsi, but the entry was greyed. I searched the web for a howto about doing voice calls with jabber, but didn't found something usable. I asked in IRC channels - and got no answers. I didn't guess that this would be so complicated...
So, is there anybody out there, doing VoIP with XMPP/Jabber? Which client are you using and how do you initiate a call?
I wonder, if this is worth all the work, seems like nobody really uses it. Maybe I have to stay with skype. :-(
Thanks in advance!
Really frustrated,
Murray_B

It's still really a mess. On the one hand, you need to find out what media libraries you need to install for your particular client (probably one of the gstreamer plugins). On the other hand, you have apparent incompatibilities between different clients (say, for example, you can't call someone using jitsi if you're using pidgin...a hypothetical but plausible example). Finally, if you're trying to do a video chat with someone who uses Google Talk/Chat/whateveritscalled, you'll need additional plugins (for H264, if I remember correctly).
I've had the best luck with GNOME Empathy, but that of course requires GNOME. Since ditching that, I haven't found a better solution, but then again I haven't tried hard recently.

Telephone voice mail

I just found out that I have voice mail with my telephone service. Is there a way to be notified by text message or email that there is a mesage waiting? Is there a way to reduce the number of rings before voice mail picks up?

eds001 wrote:
I just found out that I have voice mail with my telephone service. Is there a way to be notified by text message or email that there is a mesage waiting? Is there a way to reduce the number of rings before voice mail picks up? Yes & Yes.... Login into your account online and navigate to VOICE & TEXT.... then click on PREFERENCES then VOICE... You will be able to set-up the sending of email when you have a voicemail, and you will be able to change the number of rings before VM there.... -=Ray=-

Jabber call to voice mail fails with fast busy over VPN

I have an issue that I ran into with CIPC phones over a VPN. If a CIPC phone called over a VPN and started ringing a phone the call would fail with fast busy at the time the call would be forwarded to voicemail. I found the issue was when remote the CIPC phone would negotiate the g.729 codec, when forwarded to a voicemail pilot over a SIP trunk set to g.711 the call would fail due to codec missmatch when no transcoders are present.
So now I am running into what I believe to be the same issue with Jabber, when on premise the calls to voice mail work just fine, but when remote they fail. I can directly call the voicemail pilot without error, but if calling a phone the call gets fast busy at the point we are forwarded to voicemail. Even though all my regions are set to talk to all other regions on G.711 and the voicemail SIP trunk is set to G.711, I believe with the new features in CUCM9 that a lower speed codec has been negotiated since the we are going over the VPN, or Jabber has done this as it knows it's over VPN (not sure). WIth CIPC I could go into the settings and turn off the Optimize for Bandwidth check box and the call would negotiate G.711. With Jabber I can't find anything that would tell my Jabber client to stay on G.711 and I can only imagine this is a codec missmatch as the following are true.
1. CIPC and Jabber share the same line
2. VPN established and CIPC optimised for low bandwidth un-checked
3. Over the same VPN the CIPC phone can leave a voicemail
4. Over the same VPN the Jabber client gets fast busy once forwarded to voicemail
5. Voicemail environment is Exchange-UM over SIP trunk
6. SIP trunk is assigned a Device Pool, that is assigned to a region that all other regions communicate G.711 to
7. On CIPC if optimised for low bandwidth is checked I get the exact same issue as I get with the Jabber client (fast busy when forwarded to voicemail)
Would anyone know what I can do in CUCM 9 to fix this issue, as said no issue when all devices are on premise. Wondering if there is a service parameter or a way to change the codec selection so the Jabber client attempts to always negotiate G.711. The correct answer would be to get some PVDM DSP resources and kick up a transcoder in my resource group, and that may be what I talk them into doing if I have no other options.

We have been getting the exact same thing for almost a year now... since switching to FiOS Digital Voice in May of last year! Every time I call in to report it they 'escalate' the issue but it never gets resolved. The problem seems to be in the initial connection. Most of the time it works fine but, several times a month, after I call to get messages and it starts to play the new message it goes dead and I get the busy signal. I get the same message when I call back: “I’m sorry – that account is in use at this time. Please try again later!” I have even called in with my cell phone and get the same message! I HAVE EVEN used the Internet to see if I could get my messages and, when I hit Play, I get a pop-up saying: “Your Voice Mail box is currently in being accessed; please try again later. If the problem continues, please contact our Customer Support Center at 1-888-553-1555. We apologize for any inconvenience.” This is obviously a software bug that Verizon has no clue on how to troubleshoot OR fix!!! I wonder how many people have the problem and just don’t bother reporting it because of the hassle? When it first started happening they destroyed my entire mailbox and I had to re-enter the complete mailbox setup again – 3 times!!! NEVER let them talk you into that!!! It’s their problem and they need to fix it!!!!!!! I wish I could go back to the ‘normal’ voicemail we originally had… they want hundred$ to switch back because I’d be breaking my #$@%^&* contract! Good luck if you have Verizon………

Cisco Unity Express 8.6.6 Voice Mail not deleting when e-mail with attachment deleted

I have a Cisco Unity Communications Manager rel 9.1.2 that supports a remote location with a Unity Express rel 8.6.6 voice mail service module in the voice gateway to insure if WAN goes down the location still has voice mail. We have Voice Mail to E-Mail working. The problem is that when the e-mail with the voice mail is deleted the message stays in the Unity Express Voice Mail Box. All of our local users on the same Call Manager Cluster using a local Unity Connection Cluster rel 9.1.2 have the voicemails deleted when the e-mail is deleted.
How can I resolve this issue?

Found another post that referenced Cisco Bug ID CSCti37610.
CUC plays message is from Unity Connection Messaging system
Symptom:Before message playback, Unity Connection plays the message is from Unity Connection Messaging System instead sender's ANI
Conditions:Problem was observed on Unity Connection cluster and appropriate services are not rebooted after changing the SMTP domain name
Workaround:
Restart the Unity Connection servers
It should have been fixed in 8.5 but we did change the SMTP domain name on 8.6 and now see the problem. Will schedule a reboot and see if the issue goes away.

Callmanager, Unity Issue with Voice Mail

Hello Guys,
I am currently facing an issue with a Callmanager <-> Unity integration.
The situation is the following one:
All user own a voice mail box. User A forwarded its phone to his voice mailbox. User B forwarded its phone to User A.
If now User C calls User B, he gets forwarded to User A , of course. But if user A does not take the call, User C hears the voice mailbox from User B.
I would like to have for a special situation that User C hears the voice mailbox of User A.
Is this possible?
Thanks!

Hi there,
You can have a look into this setting which is available in Unity Connection 7.x ;
Via
Cisco Unity Connection Administration
Advanced (towards the bottom of the page)
Conversation Configuration
**Use Last (Rather than First) Redirecting Number for Routing Incoming Call**
You would need to think about what impact this might have on your setup, but it does allow
for users to Forward to their personal VM at times and the Helpdesk mesage when necessary
Hope this helps!
Rob

Unity 4.2 voice mail only with Exchange 2003

Hi Team,
we are replacing window 2000 OS with Win 2003 for unity 4.2. This is a single box solution. Exchange 2000 is installed on same unity server. Now we are upgrading the OS from 2000 to 2003. With window 2003 we have to installed the Exchange 2003. In unity installation 4.0(5) following paragraph is mentioned which means we need separate hardware for Exchange. Kindly advise whether we need a separate server for Exchange 2003 or we can install on the on unity box.
If you are using Exchange 2003, install Exchange 2003 administration software on the Cisco Unity server. (Exchange 2003 is installed on a separate server.)
If you are using Exchange 2000, you can install Exchange 2000 either on the Cisco Unity server or on a separate server. If you install Exchange 2000 on a separate server (typically for systems with a large number of subscribers), install Exchange 2000 administration software on the Cisco Unity server.
BR
Muhammad Irfan

Thank you Javalenc,
I can understand from following that Exchange 2003 can be installed on same server.
Voice Messaging
•Exchange 2003 on the Cisco Unity server or on a separate server. If you want to install Exchange 2003 on the Cisco Unity server, note the following:
–The Cisco Unity server must be running Windows Server 2003.
–Exchange 2003 can be installed only on the currently shipping servers supported for use with Cisco Unity 4.2 (MCS-78xx-x2, MCS-78xx-x3, or later, including IBM and HP equivalents). Currently shipping servers are listed in the Cisco Unity Supported Platforms List at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/
As you know we are just replacing the OS, from win 2K to 2k3. So any thing I need to take care to back up the existing Unity with win 2000 and exchange 2000..
I am taking the back up of my unity 4.2 installed on window 2000 with DiRT and will restore on unity 4.2 with win 2003 and Exchange 2003.
Kindly advise.
BR

Jabber for Windows client Voice Mail issue

hi, cisco guys
    i have a collaboration test for my customer in resent days.
    the follow picture is the topo of my test system
   1. cucm1 use ICT non-GK trunk to connected with cucm2 and the ip phones with dn 56xx registered on cm1
    the iphones and jabber clients with dn 54xx registered on cm2
   2. cm2 intergrated with Unity Connection server and Cups server
       the version of cm1 and cm2 and unity connection is 8.6.2-21900
      the version of cups is 8.6.4
3. the issue occurrenced when the ip phone user 5412 call to 5411 but no answered, user 5412 sent a
      voice mail to user 5411，only MVI of the ip phone 9951 with dn 5411 turned on but jabber client wihtout any prompt message
      but when the user 5665 which registered on cm1 called user 5411 and sent a voice mail , status in normal,
      mvi turned on , the jabber client also can recived the prompt message and the the vocie mail could be played on the jabber client
      what's the issue probably be caused by & how can i solve it
      need your help!!!!

I don't know if you have a specific subnets permitted in the CUPS ACL
This is dangerous and incorrect guidence. The Incoming ACL allows the addresses defined to bypass authentication. In other words, I could impersonate your CEO if I wanted to. There are only two common use cases where doing this is appropriate: 1) the CUxAC server IP; or 2) older versions of CCX where CAD didn't support DIGEST authentication.
As for the original question: your English is difficult to understand. Is the following problem statement accurate?
When 5412 on CM2 leaves a voicemail for 5411 on CM2, the MWI is lit for 5411 but Jabber does not reflect the waiting message?
If this is accurate, is the message also shown in the Web Inbox? https:///inbox
The serverIP should be the CUC server defined in the voicemail profile on CUPS for the user who owns 5411.
Please remember to rate helpful responses and identify helpful or correct answers.

Intergrating Unity Voice-mail with Jabber

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