UCCX voicemail redirect

Good evening everyone,
I'm hoping someone can give me some assistance with this question about uccx scripting as I am new to scripting and can't follow the logic. I see in the script that there is a menu option then voicemail then a Dequeue, which I gather takes the call out of any queue it is in, then a 'redirect' invoked to the voicemail pilot. What I don't understand is that it's sending the call to the voicemail pilot (by the logic I'm looking at the script), which is the voicemail number for all users, but in all actuality the call is sent to a unity voicemail box that is also a route point. In this example the route point/unity box is ext. 5740. I have attached the piece of the script, but I can't understand how by looking at this script it "knows" to send to that voicemail box, when the "to strVMPilot" is the voicemail pilot. Also, under checking the properties of the 'Call Redirect' the called address is reset to a name of CBred, but the value is set to "". I was thinking it would be set to the actual unity- voicemail box, but it was not.I hope I'm giving enough info and that I don't sound to wildly inaccurate. Thanks in advance.

I dont disagree and of course the idea is to send the call to desired number, for example lets say I want to send the call to user with DN 2000 voicemail box without ringing it, the best solution is to redirect the call to lets say 11112000 which is defined as CTI RP on CUCM with profile mask of XXXX and set to forward all to VM. Keep in mind you cannot start the redirect string in UCCX with * or # hence 1111 or anything non-overlapping in your dial plan.
However if you simply point to the voicemail pilot (which the question is about) then the call when answered by unity will attempt to find a mailbox with the originally dialed number which is the CTI RP that was used to send the call to UCCX, so one can add that as alternate extension on desired mailbox.
HTH,
Chris

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HT201436 Hello, my name is brad and I recently had a voicemail app that I was using and now i got rid of it. But now my voicemail for the phone will not work. I tried to reset the network settings and nothing happened. I was wondering if you could help me

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Hi ,
I'm just looking some other precision about the following question .
I will deploy a script with several languages and if no agent are logged or if we are on closed state. then to send the caller to unity voicemail . On this one there is no issues to perform the script .
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As all my agents are sharing the same CSQ and as we are working with skills ( languages skills ) is possible when the UCCX will forward the call to unity voicemail , to send also the language information collected on the menu via the variable to Unity and push this information into the subject as my agent will use voicemail to email to read/listen their voicemail.
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first of all i REALLY A REALLY appreciate your reply
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mislam2
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UCCX voicemail redirect

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