German special Characters ( umlaut) not displaying in WebI

Question

Hi There,
i'm working with on BO XI R2 SP3 installed on Solaris.
I have problems with special german characters(umlaut) like ü, ö, ä. They are not being displayed correctly in Webi; actually they are displayed following this logic ü = u, ö = o, ä = a.
The problem is that when i'm using a string containing one of those in the filter conditions, the query so generated returns empty results because is not matching the data in the database.
Is there any way to display umlaut in the report result and in the LOV, as they are in the database?
Please any suggestion is more than welcomed.
Pierluca

Answer 1

Hi,
Could you please follow the below steps:
1>     Check if you have international language support pack installed on Bo server. Check if you have Arialuni.ttf under fonts file under Windows directory on BO Server.
2>     Specify Arialuni.ttf file name in fontaliases.xml under <bo installation>\fonts\
3>     Connectivity modification
Oracle 9
a> Modify oracle.sbo file under
Windows
u201C\BOInstalledfolder\dataAccess\RDBMS\connectionServer\oracleu201D
Under the corresponding target database engine, add the Unicode parameter with the UTF8 value as specified below;
        <DataBase Active="Yes" Name="Oracle 9">
          <Parameter Name="Library">dbd_oci9</Parameter>
          <Parameter Name="Unicode">UTF8</Parameter>
        </DataBase>
You can do the modification under the DEFAULT section. This applies for all target databases.
b>     Windows: Modify NLS_LANG setting in Registry
Under Oracle/HOME0 folder, you can find NLS_LANG definition
Default setting is(example in UK English):
     ENGLISH_UNITED KINGDOM.WE9ISO8859P 15
Changed to:
     ENGLISH_UNITED KINGDOM.UTF8
MS SQL Server 2000
a>     Modify odbc.sbo file under
u201C\BOInstalledfolder\dataAccess\RDBMS\connectionServer\odbcu201D
Under the corresponding target database engine,
u2022     add the Unicode parameter with the UCS2 value as specified below;
u2022     Check the Library parameter to set with the correct Unicode library name (See Connection Server release note for more information).
    <DataBase Active="Yes" Name="MS SQL Server 2000">
          <Parameter Name="Family">Microsoft</Parameter>
          <Parameter Name="Version">rdbms_mssqlserverodbc.txt</Parameter>
          <Parameter Name="SQL External File">sqlsrv</Parameter>
          <Parameter Name="SQL Parameter File">sqlsrv</Parameter>
          <Parameter Name="Array Bind Available">True</Parameter>
          <Parameter Name="Library">dbd_wmssql</Parameter>
          <Parameter Name="Unicode">UCS2</Parameter>
          <Parameter Name="Driver Level">31</Parameter>
            </DataBase>
You can do the modification under the DEFAULT section. This applies for all target databases.
DB2 UDB
a>     Modify db2.sbo file under
u201C\BOInstalledfolder\dataAccess\RDBMS\connectionServer\db2u201D
Under the corresponding target database engine, add the Unicode parameter with the UTF8 value as specified below;
        <DataBase Active="Yes" Name="DB2 UDB v8">
          <Parameter Name="Binary Slice Size">30000</Parameter>
          <Parameter Name="Max Rows Available">True</Parameter>
          <Parameter Name="Unicode">UTF8</Parameter>
           </DataBase>
You can do the modification under the DEFAULT section. This applies for all target databases.
b>  Define the Environment Variable DB2CODEPAGE with the value 1208.
Teradata V2R5
a>  Modify teradata.sbo file under
u201C\BOInstalledfolder\dataAccess\RDBMS\connectionServer\teradatau201D
Under the corresponding target database engine, add the Unicode parameter with the UTF8 value as specified below;
        <DataBase Active="Yes" Name="Teradata V2 R5">
          <Parameter Name="Unicode">UTF8</Parameter>
        </DataBase>
You can do the modification under the DEFAULT section. This applies for all target databases.
4> Universe - parameters - UNICODE_STRINGS - Yes
Please let me know if this works for you.
Thanks,
Madhu.