Getting 1/2 the speed I'm paying for & in too much pain to be on phone for hours--HELP

My children do a Cyber school and have been getting disconnected from class for months now. I'm also having losing the internet at random times on my desktop. A friend told me how to check my speed (since I know so little about computers) and I found out I'm only getting 1/2 the speeds I'm paying for!!!! I've called Verizon customer service in WHATEVER COUNTRY 6 times now but I have to hang up after any longer than 35 minutes because of chronic pain! Tech makes me turn off my router, check my speed, (when I know they can see the speed right in front of them, after 1 rep told me the speed without my asking) and computer share. Nothing gets resolved, I NEVER GET THE CALL FROM A SUPERVISOR THAT WAS PROMISED, and Verizon closes out the problem after 72 hours!! Seems like EVERYONE ELSE HERE GETS THE SAME RUNAROUND AND LACK OF RESPECT!! One billing person offered me a refund for the difference in speed for only 1 month and offered me to upgrade!! I can't afford to upgrade and the Cyber will work if I would only get the speed I had when 1 started with Verizon in 2002! I said UNACCEPTABLE and am having to call back once a week (because that's all I can handle) to try to get a Supervisor! Can anyone tell me how to get help without the exhaustion of being on the phone forever?!
All I know is I'm paying for 1.1-3 mbps but only getting .439-.864mbps download and 0.08-0.09 upload speeds and I have a Westfall 327W 8 year old modem.

Thank you for replying and sorry it took so long to respond. Now I can't get into my Verizon email so I didn't know I had a response on this site. I was also physically unable to sit at my computer. Here is the info you requested:
Transceiver Revision: 7.2.3.0 Vendor ID Code: 4 Line Mode: G.DMT Mode Data Path: Interleaved Transceiver Information Downstream Path Upstream PathDSL Speed (Kbits/Sec) 864 160 Margin (dB) 20.5 31.0 Line Attenuation (dB) 44.5 29.0 Transmit Power (dBm) 3.3 11.1
on 8/15 I had the slowest download speed yet of 0.17 mbps! I am paying for 1.1-3mbps. My modem is 6 or 7 years old. I'm not sure if I mentioned the last 2 sentences before.

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Not getting the speed I'm paying for

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So not to condem Fios since I've always been a happy customer, my router from them is I think about 4 years old -- in addition to the lack of speed I'm running into issues of having to reset it more often and the internet going dead if something is running at max download, like Steam. I'm thinking, hoping, that maybe just my router needs to be replaced. Since this is supposed to be a monitored forum how do I go about this without spending an hour on the phone doing what I've already done by myself 10 times before. For the record I was doing internet tech support as far back as 1996, I'm an extremely experienced user and have no interest in having someone tell me to reboot my router -- I know, I've done that.
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For a very long time, most likely since we've had the service, I have gotten very poor speeds. Where we should be getting 512Kbps-1Mbps according to our HSI plan, the maximum speed I have ever gotten is and was 91Kbps. According to my router page(192.168.1.1) it should be862 Kbps down / 159 Kbps up. I have benchmarked it many times, and the average is 91kbps down 16kbps up. The DSL lines and my phone lines have been tested and are fine.
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And the Verizon Broadband Speed test:
Analysis information:
Checking for Middleboxes . . . . . . . . . . . . . . . . . . Done
SendBufferSize set to [8192]
running 10s outbound test (client to server) . . . . . 131.44Kb/s
running 10s inbound test (server to client) . . . . . . 735.73kb/s
------ Client System Details ------
OS data: Name = Windows 7, Architecture = x86, Version = 6.1
Java data: Vendor = Oracle Corporation, Version = 1.7.0
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Client Receive Window detected at 17424 bytes.
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Web100 reports the Round trip time = 178.62 msec; the Packet size = 1452 Bytes; and
No packet loss - but packets arrived out-of-order 0.26% of the time
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RFC 896 Nagle Algorithm: ON
RFC 3168 Explicit Congestion Notification: OFF
RFC 1323 Time Stamping: OFF
RFC 1323 Window Scaling: ON
Information: Network Middlebox is modifying MSS variable
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Information: Network Address Translation (NAT) box is modifying the Client's IP address
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Oh wow I can't believe I mixed those two up. Everything seems to make more sense now...
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Transceiver Revision
A2pB020b3.d20h
Vendor ID Code
4D54
Line Mode
ADSL_2plus
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FAST
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159
Margin (dB)
31.2
40.0
Line Attenuation (dB)
26.0
12.0
Transmit Power (dBm)
-1.0
11.4
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