Getting annoyed now!!!!Mod please

Question

Right where do i start moved to a new home about 4 months ago. Moved from a 8mb connection to what i was told was a 2.5 mb connection. When i had my BB activated i was averaging 100 kbps on download
stats
Download speed achieved during the test was - 227 Kbps
 For your connection, the acceptable range of speeds is 50-250 Kbps.
 Additional Information:
 Your DSL Connection Rate :1056 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
then after a call to the customer service i had an engineer visit who played about on the pole outside for a bit and managed to get my speed up and running to
stats
 IP Profile for your lDownload speed achieved during the test was - 2328 Kbps
 For your connection, the acceptable range of speeds is 600-7150 Kbps.
 Additional Information:
 Your DSL Connection Rate :3648 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
Now the speed above is the speed i was getting constantly with the lowest going to 3444kbps for the last 3 or 4 months then all of a sudden my line drops again
stats
Download speedachieved during the test was - 1358 Kbps
 For your connection, the acceptable range of speeds is 400-2000 Kbps.
 Additional Information:
 Your DSL Connection Rate :1984 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
 IP Profile for your line is - 1500 Kbps
ok so i have rung customer service and had 2 engineer visits. Luckily the 1st engineer visit was the same bloke who got my line upto 3648 so he sort of knew and was easy to explain to at least i thought all he did was move the drop line into a different room when he spoke to his bosses they advised him that i was getting 1.7 mb connection and that was normal for my line? Wrong normal was 3.4 which i was getting for months. So i complained to the bt guy and he said he knew how i felt cause of the drop. So he went away after that i called customer service to report the issue had not been sorted.
Another engineer visit was booked this time for a broadband specialist who came over and said that my line was not earthed properly as he could tell through his tests so he did some work up the pole to and came down after an hour and said that he managed to get my speed back to 3 mb which i was kinda thinking i was happy with. So after the second engineer left my home after doing no tests on my test socket only up the pole i decided to check this with speedtester and see if the downstream had gone up. To my amazement it had not so once again i had to call customer service who told me that they were gonna do something to take the line noise out and get it a couple of DB down and that the work was completed this morn and it would improve my line quality. Im not stupid i have checked my hub stats everyday since this error and nothing has gone down if anything it has gone up so it seems no work has been done at this time???? Also i have rung concerning my bb hub light kept resetting itself i got told to test another hub which i didnt have one so i was told the only way bt would send me one is to sign another 1 year contract !!!!!! Which i did cause im stupid!!! Guess what wasnt the hub .Also i was told today by customer services that it would take 3 months to get fibre and maybe wait for that hahaha do you think im stupid i live in a rural area hence the **bleep** connection i aint getting fibre for at least 10 years. Now customer service has told me to monitor my speed for yet another 3 or 4 days and get back to them. My speed hasnt improved and i wont except anything lower than 3mb connection i was getting before. My connection is bad at the moment and i cant even test my speed on bt cause i get this message
<script type="text/javascript">// paintProgressAndMessageTestBar(0," "); paintProgressAndMessageOnBar(70,'Last Test Required'); // </script> <script type="text/javascript">// var isIE=(document.all)?1:0; var isNS=((document.getElementById)&&(navigator.appName=='Netscape'))?1:0; function win_close() { if (isNS){ window.open('','_parent',''); } else { window.open('','_parent',''); top.window.close(); } } // </script>
In order to commence the third test, you are required to temporarily re-configure your Connection settings. WARNING:
Before changing your PC/Modem settings, please note down your current Username and Password details.
You will not be able to connect to the internet without reverting back to the old Username and Password settings.
If you are unable to follow the instructions given here (to the right) or if you are not confident to change these settings then please go to FAQ Section or seek assistance from your ISP.
      Instructions:
Go to the start menu, click Settings, Control Panel and the Network Connections folder.
Select the Connection that you use to connect to your ISP.
Change the Username to: speedtest@speedtest_domain and blank the Password.
Set this connection as your default and click Ok.
Double click the connection and wait for the message "Connected".
Once this has successfully Connected, click the button below:
Can a mod look into this please as im starting to get angry about the whole thing there is an issue somewhere as my line speed has dropped alot and im not getting what i got before.customer service said they would ring me back on sat as they increase the ip profile by 250 but the downstream just inst there any more so i cant see how this will help. The customer service guy is always polite but just seems we are getting nowhere. my router stats are at the moment
Line state
Connected <script type="text/javascript">// function p_ajax_adsl_status() { ajax_download_start('adsl_status=1', p_ajax_adsl_status_cb); } function p_ajax_adsl_status_cb(xml) { if (document.getElementById('adsl_status').innerHTML != xml) { document.getElementById('adsl_status').innerHTML = xml; mimic_button('submit_button_ajax_refresh', 1); } else setTimeout('p_ajax_adsl_status()', 5000); } setTimeout('p_ajax_adsl_status()', 5000); // </script>
Connection time
0 days, 02:19:41
Downstream
1,536 Kbps
Upstream
448 Kbps
ADSL Settings
VPI/VCI
0/38
Type
PPPoA
Modulation
G.992.1 Annex A
Latency type
Interleaved
Noise margin (Down/Up)
15.5 dB / 21.0 dB
Line attenuation (Down/Up)
54.0 dB / 31.5 dB
Output power (Down/Up)
2.6 dBm / 1.5 dBm
Loss of Framing (Local/Remote)
0 / 0
Loss of Signal (Local/Remote)
0 / 0
Loss of Power (Local/Remote)
0 / 0
FEC Errors (Down/Up)
9632 / 110
CRC Errors (Down/Up)
27309 / 75
HEC Errors (Down/Up)
53373 / 80
Error Seconds (Local/Remote)
9513 / 158

Answer 1

Hi miket101,
Thanks for the email, I'll check this now and drop you an email back shortly.
Cheers,
Stephanie
Stephanie
BTCare Community Manager
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