Getting out of my contract

I am so dissatisfied with the customer service that I have received from VZW over the last 10 months or so that I want to get out of my contract.  Does anyone have any loopholes/suggestions?  I am paying so much money and no one is willing to help me out - all they are interested in is getting my to pay MORE money.  10 years + a VZW customer - I really want out and need to figure out a way so that I can go back to affording my cell phones!

You can call customer service and cancel the contract, and your cell service.  You will have an ETF to pay, based on the phone you purchased and how much time you have left in the contract.
If you are asking how to cancel the contract without paying the ETF, the only way would be to transfer the contract to someone else - find someone willing to take over the rest of the contract and then do an Assumption of Liability, turning the account over to them.  You'd then be without a phone (unless the one who is taking over the contract has a Verizon phone and doesn't need yours).
That still leaves you with the dilemma of service for the phone you do have ... what phone is it?  And can you work the plans to get one that you can afford and still use your current phone?  You may be able to change your plan to a more affordable one and still keep your current account and phone...it would be helpful to know what plan and phone you have now so we can suggest ways to reduce your bill.

Similar Messages

  • My service since June 2nd has been almost obsolete at work and home. I was told August 15th I could get out of my contract how do I know that is true ?

    Something happened in my area on June 2nd and my service has not been the same. I called and complained that week and was never contacted back.I can not use my phone in most areas of the building I work in and can not use it in my bedroom at home. I signed my 2 year contract for the first phone April was a year ago and the second phone November will be a year. My daughter has started school and I hate not being able to contact her and vise versa. I was told August 15th which is the end of my billing cycle that I could get out of my contract. This was told to me over the phone I have all the information , but my concern is how do I know this is true. I can't end it until my daughter comes home so we can do some sort of switch over. I paid for the 2 phones and now have to reinvest in more phones and I don't think that is fair either. I live in an area where we still have Alltel and it is being bought out by at&t. If I switch I don't know what my service will be like and sure don't want to sign another contract with out knowing if it will work either. If I wait and Verizon puts a ding on my credit what will I be able to do that won't cost me a fortune on prepaid cell phone purchases ?

    Best coverage is really subjective based on your location. For example, Verizon is the best in my area, but 20 miles up the road, a local carrier is better.
    There was a law recently passed that requires Verizon to unlock a phone when it's out of contract. I'm not sure whether that includes a contract that was terminated.
    The ETF is signed on a per line/per phone basis. If you open another line, you're simply going to add to your headache. They typically don't budge on the ETF.
    In a sense, you are blaming Verizon for the high cost of cellular devices. They offered insurance when you signed up, and apparently chose not to accept it. That makes you responsible for replacing your device, if you choose to.
    Lastly, the FCC has already addressed the ETF issue. It used to be a base ETF no matter how far you were into your contract. Now, you can reduce your $350 ETF by $10 for each completed month. The FCC isn't going to consider another ETF complaint.
    I agree, Verizon has really taken a step down when it comes to customer service. That said, I don't feel this is a customer service issue. You chose not to insure your device without doing the research on the actual cost of a device, first.

  • How can I get out of my contract?

    Can someone please let me know how I can get out of my contract?  I am very unhappy with Verizon & will be able to receive a better deal with another carrier.  I have called the customer service department about this issue & I am told there is nothing they can do for me, I have been a Verizon customer for about 10 years. Thanks

    Sad to say but you won't be able to get out of your contract. They don't care you been with them 10 years either. We have been with them for around 6 years now and our third contract with them is up next month, so we were looking to upgrade our phones and wanted to see if we would be able to get a discount since we didn't want to pay almost 200 a month for 3 smartphones. Ofcourse they try to tell you that the share everything plan with 1gb of data for 170 a month is a great deal already, but fail to tell you that after the taxes and fees it's more like 200. After the run around with that, we talked to someone else in an online chat and he told us that the price for the share everything plan with 1gb of share data was 140 a month, when I asked him to show that price to me here online ( of course he couldn't ) instead came back saying well how does  120 a month sound?......how was he going to give it to us for 120 when he couldn't even show online where to find the 140 a month price. Seems like they don't care and you get a different story every time you talk to someone. Our contract is up next month and we will be more then happy to be free from verizon. The only regret we have is that we didn't print the copy of that online chat out showing we were given a price of 120 and should have went with that.

  • How to get out of Edge Contract?

    Is the only way to get out of the edge contract to buy your phone for full retail price?  I dont want to upgrade at the 50% payoff point because then I will have to continue in the Edge program.  I dont have anything against the Edge program, just realized after 5 months of paying on this phone, I dont want to be in a contract anymore. 
    Just curious of how to do this?  Thank you

        landerson725,
    We want you to have your account set up just the way you would like! To end an Edge agreement if you are outside of your 14 day worry free guarantee period you would need to pay off the remaining balance on your Edge agreement. Let us know if you have any other concerns we may address.
    LindseyT_VZW
    Follow us on Twitter @VZWSupport

  • I was wondering how much it would cost to get out of this contract? I have 4 lines and 3 contracts end on 10-2015 and 1 in dec of 2014?? My bill is 300 or more per month which is a bit pricy now considering the other offers with other companies available

    How much are early termination fees? I have 4 lines, 3 of which expire 10-2015 and 1 in Dec 2014. Is there any creative ways to get out????

        I'm sorry to learn that you have moved away from our wireless family brensan! Once your account is cancelled you cannot access your My Verizon account using your wireless number, as the number is no longer associated to our network. However, you should be able to access using your user ID instead of your wireless number, and the same password that you always used to access your account online. Please let us know if you need further assistance getting the information you need, and if you miss our superior network going forward please visit this link http://bit.ly/qDhvBY to switch back at your convenience.
    AntonioC_VZW Follow us on Twitter at www.twitter.com/VZWSupport

  • How to get out of Verizon Contract

    I've been a faithful Verizon customer for a long long time. I use to recommend Verizon to all of my friends. However, I have become really disenchanted with this company. It used to be very customer oriented but things have changed. My husband and I have 6 phones on our two accounts. Between the two accounts - it's been one problem after another. The last issues was that we lost one phone and the cost of replacing it is more than an entirely new contract at Sprint! Looking around it seems to make more financial sense to switch to another carrier. The coverage may not be quite as good, but the service is likely to be a lot better. I have a few questions for all of you....
    (1) What carriers have the best service?
    (2) I am worried about getting the unlock code from Verizon - I understand that carriers try to prevent customers from getting this. Is this legal? How do I go about doing this?
    (3) Is there a way to get the ETF reduced if I start another line with Verizon? I mean I am just trying to replace a darn phone!!
    (4) Has anyone filed a complaint with the FCC? I understand that they are quite concerned about Early Termination Fees and are beginning to consider various options as this is believed to be coercive. I'd like to find out how to file such a complaint.
    It's too bad - I wish Verizon would go back to the way they use to be!!

    Best coverage is really subjective based on your location. For example, Verizon is the best in my area, but 20 miles up the road, a local carrier is better.
    There was a law recently passed that requires Verizon to unlock a phone when it's out of contract. I'm not sure whether that includes a contract that was terminated.
    The ETF is signed on a per line/per phone basis. If you open another line, you're simply going to add to your headache. They typically don't budge on the ETF.
    In a sense, you are blaming Verizon for the high cost of cellular devices. They offered insurance when you signed up, and apparently chose not to accept it. That makes you responsible for replacing your device, if you choose to.
    Lastly, the FCC has already addressed the ETF issue. It used to be a base ETF no matter how far you were into your contract. Now, you can reduce your $350 ETF by $10 for each completed month. The FCC isn't going to consider another ETF complaint.
    I agree, Verizon has really taken a step down when it comes to customer service. That said, I don't feel this is a customer service issue. You chose not to insure your device without doing the research on the actual cost of a device, first.

  • If i get 2 smart phones with a contract and decide to end the contract in a year how much would it cost to get out of the contract?

    .

        @sosalamron,
    A new phone is definitely an exciting time! I'm sure that once you get you new smartphone with VZW you will not want to leave.
    However, if you were to cancel after a year you would be billed a cancellation. The cancellation fee is $350.00 for each smartphone, but is lower $10.00 every month you complete of your agreement. So if you have the service for 12 months, that will lower the cancellation fee by $120.00 bring it down to $230.00.
    JohnB_VZW
    Follow us on Twitter @VZWSupport

  • Getting out of contract / refund

    Anyone had any joy getting out of their contract with out cost (also getting connection fee refunded). My box has been plagued with probems since day 1. CS promised to take the box away if the engineer couldn't fix the box and then let me out of the contact, but when the engineer arrived, wasn't the instruction he was given so I'm back to square 1 after getting lied to by customer service.
    Regret linking my you view to my broadband, otherwise it would be a lot easier to deal with.
    thanks for anyhelp.
    Ed

    Shunter wrote:
    Yes. Tonight having the same problem. Only want to get rid of youview side of contract & keep broadband & have been told that it will cost me £328 to cancel contract!!!!! This after only having box for 10 days!!! How they can say your "cooling off period" starts when you place the order is beyond me. Surely you can't decide until you've tried the thing out!!! Absolutely disgusted. As soon as I can save up enough to cancel the lot, BT can take a hike. In today's climate you should not be hoodwinked into a contract like this & BT will loose another customer. Yours (ANGRY) Pete
    Where's the hoodwinking? 
    " If you stop your service in the first year you'll be charged up to £299." 
    It's stated on their website under LEGAL STUFF http://www.productsandservices.bt.com/products/tv?s_cid=con_FURL_youview

  • I need out of my contract without paying ETF!!!

    I need to get out of my contract i have had since november 2011 and can no longer afford it. I havent been able to pay my bill for 2 months. I didnt pay it last month and cant pay it this month. I am switching to at&t. I want to get out of my contract without paying a fee. I refuse to pay it. How long will it take before they just shut my service off?? I know it will mess a my credit up a little bit but right now its worth it.  Does anybody have any idea how long it will take for them to shut my service off??
    P.S. I am the account owner and i have my line and another line on my account and they are both smartphones

    Dimetryus wrote:
    1. I do want a new phone (Iphone 4S or Samsung Galaxy S2 or S3 without paying retail)
    This one would be fulfilled. Though your service won't last long.
    2. Im too behind on my bill  and it will be hard to pay as i have no way paying the bill anymore but am looking before i switch.
    Your AT&T will be prorated, and billed in advance.  Don't forget the $35 activation fee.  IF you catch it at the bad time you will have to pay for two months of service on your first bill.  Since Verizon and AT&T are around the same price give or take $5 and you say you can't pay for the 2 months you missed then I don't see how you can pay the AT&T bill.  Best case 1/2 a month and a full month in advance.  Worse case 2 months on the first bill + $35.
    3. I want to go back to one line but I dont have the money to cancel my 2nd line
    Do an AOL with someone.  Someone may take over your line depending on the phone on that line.
    If I had a way to do that stuff I would definately stay with verizon.
    I still don't see the difference.  You will jump out of a pan into another pan...
    I think it's a few months, before they terminate it, and send you the bill+ ETF.  AT&T will do the same... I don't see how you can not afford one carrier and not the other when they are the same price.

  • Will Verizon buy out a Sprint contract?

    Is this still true?  I would switch today if I could get out of my contract.
    Message was edited by: Admin Moderator

    No, Verizon Wireless doesn't buy out contracts from other carriers.

  • Renewed my Contract Based on Misinformation From Verizon Reps-Any Recourse to Get Out of Contract?

    A few months ago (February or so) I renewed my contract with Verizon and got an iPhone 4S as my previous HTC phone up and died. I knew I was going to be moving to Canada for awhile and so I made sure to ask a lot of questions about their Nationwide+Canada plan and what phones would work in Canada before making any plan or phone purchases. From that point on I was fed different information from every rep I talked to in store, online via chat, and via e-mail. The online rep told me that CDMA phones wouldn't work in Canada so I had to get the iPhone 4S rather than the Galaxy Nexus, which was the phone I was originally interested in. Found out later that's not true—CDMA phones do work in Canada (at least in the part I'll be in; there are some more rural areas where they don't work). That rep also told me that my grandfathered-in unlimited data plan would work in Canada and all I had to do was pay an extra $20/month to get voice and texting coverage in Canada. So, I got the iPhone in the store and renewed my contract based on the information the rep gave me.
    Came to find out later that you need a separate global data plan to get 3G coverage in Canada, which is $25 for a nearly useless 100MB. This isn't made clear at all on the Verizon website for the Nationwide+Canada plan, and I complained about this plus the misinformation I received from the in-store rep, and all Verizon had to say was, "Sorry, but thanks for being a customer." When the time came to actually go to Canada, I switched to the Nationwide+Canada plan to get voice coverage for the time I was there, which I did in a different Verizon store. The rep in that store told me when I signed up that if I used more than a certain percentage of my minutes in Canada vs. the U.S., Verizon would cancel my plan, which is also not mentioned on the website anywhere that I found. She also said that I couldn't suspend my account for the entire time I'd be in Canada because it's longer than their suspension limits, although she admitted she didn't know how long the limit was off the top of her head and I couldn't find an exact number on the Verizon website.
    So, I was fed a bunch of conflicting information from multiple Verizon reps that led me to renewing my contract. Do I have any recourse to get out of it? I'm really disappointed because I've never had trouble with Verizon until now.

    Apparently I'm not the only person who's been fed conflicting information from various Verizon reps when it comes to coverage in Canada: https://community.verizonwireless.com/message/237079#237079
    When I initially e-mailed Verizon about this issue, I told them that if their own employees don't understand what the company offers, then how are the customers supposed to understand?
    It just doesn't seem right to have to pay the ETF when I only renewed my contract because I was given incorrect information by more than one rep. If I'd been given the correct information, I wouldn't have gotten a new phone that required a new 2-year contract.

  • If I start a one year contract for photoshop/lightroom, and then 6 months in, I want to upgrade to the full cloud, do I get out of the rest of the payments for the photoshop/lightroom, and just start paying a total cloud fee?

    If I start a one year contract for photoshop/lightroom, and then 6 months in, I want to upgrade to the full cloud, do I get out of the rest of the payments for the photoshop/lightroom, and just start paying a total cloud fee?

    Upgrade single to all Cloud http://forums.adobe.com/thread/1235382 may help

  • Anyone know how to get out of the edge program?

    I dropped my old phone in the toilet and it was not time for an upgrade. Therefore, I went to the get a phone under the Edge Program. I specifically asked the rep at the store if I could go back to two year contract after I paid off the 50% of the program and he said yes. I hate this program. I only did it because I needed a phone and was not due an upgrade.  Now I understand that the only way I can get out of the Edge Program is to pay off the entire balance of the phone...which is outrageous. I no longer want to pay monthly installments. I want to pay a one time 2-year upgrade fee and start a new contract. It is my understanding my only choice is to pay off the entire edge or return the phone to Edge up. Problem is my phone has a small crack that I didn't realize was there until my son told me about it.  If you look at the phone normal you don't see it but if you look at it from an angle you can see the crack.
    I only want to get out of Edge. I will have paid off 50% by January and want to go back to a normal 2-year agreement...but I do not want to return the phone although I will if I have to, that is if they will take it back with a crack.  Otherwise, I would need to pay the insurance to get a new phone and then turn it in. This still cost me money. I am contemplating just paying off the rest of the balance and then maybe it will say I can get a new two-year contract, like it does for the other phones on my account.
    I have been a verizon customer way back when it was called Bell Atlantic Mobile and you would think they could do something for me since I have been a good customer all these years.  I don't want to leave because I have four other phones and a tablet with Verizon but I will if I have too. I would obviously go to AT&T. 
    Does anyone, maybe a verizon rep, have any options for me?

    rellis64 wrote:
    ... I only want to get out of Edge. I will have paid off 50% by January and want to go back to a normal 2-year agreement...but I do not want to return the phone although I will if I have to, that is if they will take it back with a crack. 
    Does anyone, maybe a verizon rep, have any options for me?
    I'm not a Verizon rep, just another customer like you. EDGE is a payment plan, or Rent to Own, or a lease program if you intend to keep upgrading.  If you want off the EDGE program, you can pay off the total balance due on the phone and keep it, and then you can start a new two year contract with a different phone. 
    In order to return the phone at the 50% point, and be done with EDGE, the phone has to be in good working condition.  The crack means it's not in good condition, so you will be charged the full price, whether you plan to EDGE up or go contract.  Either way, you'll end up paying for the EDGE phone, over time or in a lump sum.  It was one way to get a new phone when you were not eligible for the discounted price on your previous phone, but you need to fulfill that obligation before you can get another discounted phone.
    Do you want a new phone/different phone?  Look at eBay or swappa, or check with your friends who may have something you can borrow.  Or simply keep using the EDGE phone until it's paid for, then look at options at that time.

  • Stuck in recovery mode no way to get out.

    Hi
    I tried to update my ipod 4G but after finishing download it went to recovery mode and when I connect it to itunes it it doesn't restore my ipod and show that error: software update server could not contracted. so I tried to get away the recovery mode but none of the ways work I try recboot and tinyumbrella and dfu mode but they didnt work.
    Now I'm stuck in recovery mode I can neither restore nor get out recovery mode.
    Please someone help me.

    Update Server
    Try:
    - Powering off and then back on your router.
    - iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server
    - Change the DNS to either Google's or Open DNS servers
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    - Try on another computer/network
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  • Getting out of the Edge program

    We were talked into getting onto the Edge program when we upgraded our phones.  Normally we just purchase the phone and then wait two years to get another.  The salesman told us that this would eventually save us money.  That has not been the case and this is the worst program for people that keep their phones.  I believe we were misled and I am disappointed.  Verizon has always behaved better than AT&T and this just puts the company in the same boat.  My question is this - How do we get out of it?

    MMGettler wrote:
    We were talked into getting onto the Edge program when we upgraded our phones.  Normally we just purchase the phone and then wait two years to get another.  The salesman told us that this would eventually save us money.  That has not been the case and this is the worst program for people that keep their phones.  I believe we were misled and I am disappointed.  Verizon has always behaved better than AT&T and this just puts the company in the same boat.  My question is this - How do we get out of it?
    The Edge program can save you money. For some others it's doesn't. when you state you "purchase" a phone and wait 2 years. I assume you mean you get a subsidized discount and then sign a 2 year contract. You do realize that's not paying full price for a phone. The Edge program is CLEARLY stated on the website. Before agreeing to anything one should be an educated consumer.
    If your past your 14 day return time to get out of the Edge program you must pay off the remaining cost of the phones. Exactly how were you mislead? You take the full price cost of a phone divided that by 20 payments. That's your Edge payment. You get either a $10 discount per line for data plans under 10 GB and a $25 discount per line for data plans 10 GB or higher.
    Let's take look at subsidized vs Edge. Take  a LG G3
    Subsidized - $200 plus $30 upgrade fee = $230 plus taxes. So around $250 total
    Edge with 10 GB data plan $600 plus taxes is around $650. $25 Edge discount for 20 months = $500. $650-$500=$150
    So clearly the Edge plan is cheaper in the long run. Also if you keep the phone for 24 months like contract then the last 4 months you get a $25 month2month discount for another $100 so the total cost of the phone for 24 months is $50 vs $250 for a 2 year contract. This also doesn't take into account your taxes/fees are cheaper each month too. Ours is $1.75 a month over 24 months that's $42 thus bringing the cost of the phone down to $8 or less. With less than 10 data plan then Edge is not as attractive unless you like to upgrade yearly.

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