Getting the run around from apple regarding my defective 4 month old MacBook.  What options do I have?

Purchased a MacBook pro 4 months ago.  After 1 week, wavy lines showed up on the monitor and the genius bar deemed the "mother board" to be defective and a new MacBook was issued to me.  This Monday,  the monitor went blank and again brought it to the genius bar.  The tech stated the monitor had to be replaced and he could do it later that day.  Now it's three days later and the computer is still not fixed and another part has to be ordered which wont be in for another three days.
Besides the awful communication Apple has shown me (waiting on hold for 20 plus minutes to get through to the genius bar) I am beyond appalled at the level of quality with the MacBook.  I realize Apple has a cult following but I have never owned a computer with so many problems, especially in the first 4 months.  I am loyal to Apple as I have both an iPad and an iPhone but this is definitely testing my loyalty.  My question to these readers is how can I address my concerns to Apple? 
Thanks for reading and thanks for your help.

It sounds like the store tried to do you a favor and it blew up in their face. In many stores, a screen replacement would be sent to a regional depot for repair. This takes shipping both coming and going, plus repair time in the depot.
If they encountered an additional bad part, and had to order it in, that may take the quoted three days at the depot or at the store. Then additional Repair time.
I think you have been very unlucky, but I don't think you are being abused.
I remember when local repair places had rooms full of spare parts, but that is becoming less true in every business. ( I remember when people did not have computers in their homes, as well, but that is not helpful in this situation.)

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