Getting the shaft because of the KinTWO by Verizon Wireless!!!

I upgraded to the KinTwo just over 30 days ago now.  I started calling Verizon re: issues with it almost immediately upon receipt starting with the TWO HOUR conversation I had with tech support trying to get the darn thing activated and uploading my contacts only to be told to take it to the STORE and have them do it.  Then I got to go AROUND with the store about the contact switch so that I wasn't charged for it.  Then I was so frustrated trying to use it that I actually downloaded and read the user manual (a first for ANY phone I've had since 1998) and it STILL SUCKS!!  There is no way to lock the volume control rocker so I am constantly muting the volume on the ringer (even though the screen is locked).  I'd had two weeks ago (3 weeks after purchase) when it randomly began shutting off.  All the time for no discernible reason!!  I have been to two Verizon stores, one Verizon dealer, and called customer service 3 separate times trying to get them to change this *** for ANY other Verizon phone.  I was even willing to add data and upgrade to the iPHONE!!!  Still I got told that my options were to either buy a phone at full retail price, pay $170 to deactivate the phone and walk away from Verizon all together OR add a line to my plan @ $10/month and get a new phone at the 2 year price and put the old phone in a drawer somewhere.  I finally thought I might have some help with my final call to customer service last week when I nice lady named Debbie said she would speak to her manager and see if there was something she could do to help.  She said the mgr. was in a meeting, but that she would call me back in the next two hours.  THAT WAS A WEEK AGO!!!  Thanks DEBBIE for NOTHING!!!
Why do they even sell the Kin Two anymore?  What happened to the 30 day thing?  Verizon is HARDCORE that they wouldn't do anything for me when I hadn't had the phone for 30 days!!!  I cannot believe the way they treat good customers.  Wonder what they do to the people who don't pay?  Boiled in oil is my guess....

Good point,
I think the wireless customer service must be separate from the rest of verizon because they dont seem to care about customer service.
I never got a return call a few times..  and just gave up..
Reading your post makes me think twice about their unresponsiveness two years ago.
Good luck,         martin

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