Gift cards' PIN-code unreadable and payment team not answer my emails

Hey, Two weeks ago I bought 1 month Spotify Gift card amoung of 10€. When I tried to scratch PIN code area so I can see the code, It was unreadable. I immediately contacted Spotify payment team and they found the code and asked some security informations. I answer them but It has been over three days and no answer back. So what's going on why payment team don't answer my emails? Support case: [ ref:_00DD0pxIW._500D0xQ0Pw:ref ]

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Meen0902 wrote:
... after entering cc details its asking about something itune gift card secure code...i
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See Here:
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> start menu
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netsh winsock reset
hit enter
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Click here and ask the iTunes Store staff to zero your account balance.
(93247)

Gift cards' PIN-code unreadable and payment team not answer my emails

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