Go Live Drama

I have designed a website in go live.
When I uploaded it to my web server, i got alot of complaints from my mac customers that they can't link from one page to another - the links are not working.
I tested it on a pc and the entire site worked fine but when i came home the links were not working on the mac on safari or firefox. This is weird because I design it on a mac and use safari to preview it on go live and through the software everything works fine.
Does anyone know any specific problems with macs and go live and what should i do to solve this problem as alot of my customers use macs.
Powerbook G$ Mac OS X (10.4.9)

If you haven't already, you should also ask in the Go Live forum, providing your url so people can see what you are talking about:
http://www.adobe.com/support/forums/

Similar Messages

Can iTunes be set to stop at the end of a track and wait for a manual play.

I am wanting to use itunes to play sound effects in a live drama but I need to have it stop at the end of each track and wait for a manual start. It needs to be done without deselecting and selecting tracks by myself and, importantly, others who may be confused by the computer.
If iTunes can't do this is there any other app that can, I've been looking but failed to find any apart from DJ packages which are more complicated than I would like for others to use.
Dave

You want to have a bunch of tracks, play them in order, the first one plays then it stops and all you have to do is hit Play to continue to next track?
This script will do it.
Play the first track and iTunes will stop at the end and queue up the next song. Just press Play (or Spacebar) and it'll play the second song and stop till the end of the playlist.
No need to select any songs or do anything fancy.
-> Stop Track!
"This script applet runs in the background while an iTunes playlist is playing. Whenever the accompanying "STOP_TRACK_05sec.mp3" track is encountered, the script will stop iTunes and advance to the next track, which you can start manually."

Jagged Text from Motion to FCP5

Hi.. still having trouble with jagged text from Motion 2.1.2 to FCP 5.1.2 (OSX 10.4.8), PAL DV 720 x 576. Would very much appreciate some insight. I have done a butterfly animation with some lense flares and text. Concept is butterflies come in from off screen and land on attractor to reveal text message with lense flare behind. Views great in Motion on fit to screen, resolution fine. But import as .mtn to FCP and text very disappointing, very noticeably having trouble with resolution, even noticeable on Viewer and Canvas, but really awful in full screen Digital Cinema Desktop Review because the text is so obviously not 576 lines. Something is happening in the import to destroy it despite trying everything I could see in this forum. I can actually count the lines on full screen, enough to estimate I am only getting approx 230 vertical lines instead of 576.
In both Preferences/Presets and Project Properties PAL I have set Broadcast SD 720 x 576, Pixel Aspect Ratio PAL D1/DV 1.07 , Lower (Even), 25 fps. Under Project Properties I have additionally tried 16 bit, and under Render, set anti-aliasing to Best, and tried switching on and off Dithering, and also increased motion blur to 50. I have also switched off interlacing (to None) in both Motion and FCP as one forum comment suggested. In FCP I import the clip as a .mtn file, and change properties to Premultiplied Black and Lower/Even line order prior to dragging into Viewer and then Canvas. But the Motion text already looks jagged in both these screens before I even render in the timeline. I learned a while back under Avid XPress Pro to give text gentle movement diagonally in order to create the illusion of higher resolution than if motionless. But once in FCP, it "wobbles" very noticeably as the application attempts to blur the distinction between the 230 vertical lines on the screen. As I mentioned above, it plays perfectly in Motion on a full screen, with no obvious degradation in vertical resolution, but it's very disappointing once in FCP.
In FCP I have tried just about every setting, but nothing so far addresses this problem. The main settings are 720 x 576 CCIR 601/DV PAL (5:4) Pixel Aspect Ratio CCIR 601 (720 x 576). I've been careful to also check Sequence Settings in addition to User Prefs, Audio & Video Settings and also System Settings. Under Sequence Settings/Video Processing I have tried RGB, YUV 8 Bit and high precision YUV in case that made a difference. I also did several exports to Quicktime .mov, including trying Lossless + Alpha, but no difference, and in any case that work around loses ability to update on the fly if something is chnaged in Motion.
Perhaps I have missed something obvious. I would very mcuh appreciate any assistgance before I go back and delete the text from Motion and do it in FCP instead. I really hope tht others have found solution which works within Motion. I have enjoyed crteating the animations and it will be a great product if I can do the text within Motion and export without loss to FCP.
Thanks heaps...

Thank you so much for all your replies and interest in my problem - very helpful. I have just come up for air (after several long nights of editing) and the project went out on time, RUN LIVE FROM MY MBP. Your replies saved me a lot of time, pointing out that the resolution was actually ok (for SD), but I just wasn't seeing it on FCP because it was only showing one field, and scaled at that. I firstly tried playing back with the Canvas settings suggested by Mark and it appeared as smooth as it did within Motion. Then I tried viewing on an external monitor via Firewire - all resolution great (at least for SD).
Typically I publish on DVD, but the above tests gave me enough confidence to print to DV tape as a backup (and I loved the user interface - so easy to add bars and tone etc). But I took the risk of running my MBP live at the event, complete with my SATA RAID ) drives and the M-Audio 1418, which I found worked really nicely daisy chained off my DSR-11 deck. This produced far better sound for the live event and gave me enough comfort that I could always run directly off the DSR11 if any of my computer gear failed. The second advantage was that it allowed me to cue precisely synchronised with the live drama, from which the butterflies flew onto the screen - exactly on time as the talent opened the gift box on stage. If you've tried to cue from dvd or dv deck you'll know what I mean. Some consumer dvd players go to sleep if the standby period is too long, and the DSR11 creeps along frame by frame to save tape wear, which can really get in the way of live events. Also, I foudn that the DSR11 needs to be cued at time code prior to the intended start point in order to allow adequate sound buffering.
But with my MBP set up - it was the easiest incorporation of video in to a live event that I had ever done. It worked flawlessly - all I had to do was hit the MBP space bar as the talent guestured with her hand out of the gift box onto the screen - butterflies flying out exactly on time.
Thanks again everybody.

Archiso-live-2009-12-08 live CD not usable

I have recently downloaded the archiso-live-2009-12-08 live CD but I am unable to use it. I did a md5 check of the iso, and that is ok. It boots into something that remotely resembles a desktop. I have a Nvidia 9600GT graphics card for which X installs/configures the 'nv' driver, but the desktop is not configured correctly. I have a Logitech wireless mouse which I thought might be the cause, so I rebooted with a ps2 mouse, but that was even worse. Safe graphics mode (vesa) works fine.
PC specs:
00:00.0 Host bridge: Intel Corporation 82G33/G31/P35/P31 Express DRAM Controller (rev 10)
00:01.0 PCI bridge: Intel Corporation 82G33/G31/P35/P31 Express PCI Express Root Port (rev 10)
00:1b.0 Audio device: Intel Corporation 82801G (ICH7 Family) High Definition Audio Controller (rev 01)
00:1c.0 PCI bridge: Intel Corporation 82801G (ICH7 Family) PCI Express Port 1 (rev 01)
00:1c.1 PCI bridge: Intel Corporation 82801G (ICH7 Family) PCI Express Port 2 (rev 01)
00:1d.0 USB Controller: Intel Corporation 82801G (ICH7 Family) USB UHCI Controller #1 (rev 01)
00:1d.1 USB Controller: Intel Corporation 82801G (ICH7 Family) USB UHCI Controller #2 (rev 01)
00:1d.2 USB Controller: Intel Corporation 82801G (ICH7 Family) USB UHCI Controller #3 (rev 01)
00:1d.3 USB Controller: Intel Corporation 82801G (ICH7 Family) USB UHCI Controller #4 (rev 01)
00:1d.7 USB Controller: Intel Corporation 82801G (ICH7 Family) USB2 EHCI Controller (rev 01)
00:1e.0 PCI bridge: Intel Corporation 82801 PCI Bridge (rev e1)
00:1f.0 ISA bridge: Intel Corporation 82801GB/GR (ICH7 Family) LPC Interface Bridge (rev 01)
00:1f.1 IDE interface: Intel Corporation 82801G (ICH7 Family) IDE Controller (rev 01)
00:1f.2 IDE interface: Intel Corporation 82801GB/GR/GH (ICH7 Family) SATA IDE Controller (rev 01)
00:1f.3 SMBus: Intel Corporation 82801G (ICH7 Family) SMBus Controller (rev 01)
01:00.0 VGA compatible controller: nVidia Corporation G94 [GeForce 9600 GT] (rev a1)
03:00.0 Ethernet controller: Realtek Semiconductor Co., Ltd. RTL8111/8168B PCI Express Gigabit Ethernet controller (rev 02)
pretty standard, I would say CPU is a E7400 (2.8GHz Core2Duo). Memory (RAM) is 3GB.
I have a Kubuntu 9.10 install and the mouse/graphics works flawlessly on that, so the problem is not hardware related.
BTW ctrl-alt-F1 gives me a usable command prompt, so the problem seems to be X.
Last edited by dabbler (2009-12-16 16:54:53)

MadTux wrote:Are you sure about the nv driver, since in the blog entry about archiso live it reads as if xf86-video-nouveau has been removed (you have to look into the comments to find this information). So my guess would be that you are at the moment left with the vesa driver, except you installed nvidia drivers yourself.
It's definitely the 'nv' driver, and installed by default, just checked. The only way I can use the CD is to select 'safe graphics mode' on startup which gives me the 'vesa' driver, which is better than nothing. I also removed the 9600GT graphics card and tried the onboard graphics (Intel 82G33/G31 Express), with no problems.
Rather strange.

ASUS P6X58D Memory OK (MEMOK!) issue DRAM LED Stays solid red.

HI
This morning when I turned on my computer, it would not boot. Not even the most basic boot (I could not get to the ASUS bio DOS screen, for example).   It would only sound one beep, and then finally a second beep-- but the second beep did not sound immediately thereafter. . Usually, I recall, I hear two rapid beeps almost immediatley when I boot up.
I did some checking on the net. It appears to be a memory issue. I reset my memory in their slots. But that did not help.
I saw the on the ASUS motherboard the DRAM LED light was solid red. After checking the manual (and checking some YouTube videos), I pressed the MEMOK! button right next to the DRAM LED light.
According to the manual, when using WIndows OS the system will reboot as it does its "Flashing lights" test to try to use a memory failsafe setting. However, even after reboot the red light stayed solid and appeared not to do the testing.
Perhaps I am not doing the test correctly. For example, do I keep my finger on the MEMOK! button throughout the tests and reboots?? Or just press once, and never press it again.
ASUS USA support appears to be closed today for the New Year's holiday. So I am wondering if anyone here has some suggestions. My memory was working fine up until this morning.
I suppose I could wait until tomorrow when ASUS phone support is live again, but thought someone might have some suggestions / tests I can do today.
Thanks
Rowby

Well I fixed it.
Not sure exactly what I did that fixed it, but here is what I did.
1) I unplugged the computer.
2) I disconnected the power supply from the motherboard.
3) I removed the battery.
4) I let it sit for about an hour.
5) I pushed the motherboard reset button on the back of my computer (I perhaps should have done this first, but I did it.)
6) I put a new battery into the motherboard (perhaps the old one was dead or a zombie.)
7) I reconnected the power supply to the mother board.
8) I plugged in the box.
9) I heard the familiar two beeps, and sure enough the unit booted up.
Upon bootup the ASUS screen had me to into bios and double check everything.   Then it all rebooted again, and opened windows 7.
I will make sure I have the lastest ASUS bios. But I see that it is recognizing all 24 GB of memory, so I guess I am good to go.
Rowby

[SOLVED] Strange sound problems (SoundBlaster Live! 5.1)

Hi all,
My system has been running flawlessly with Arch for years, however recently my sound started playing up. As in the ALSA wiki, here are the important pieces of information:
lspci output, you can see my sound card at the bottom:
[owen@oblong ~]$ lspci
00:00.0 Host bridge: nVidia Corporation nForce3 250Gb Host Bridge (rev a1)
00:01.0 ISA bridge: nVidia Corporation nForce3 250Gb LPC Bridge (rev a2)
00:01.1 SMBus: nVidia Corporation nForce 250Gb PCI System Management (rev a1)
00:02.0 USB Controller: nVidia Corporation CK8S USB Controller (rev a1)
00:02.1 USB Controller: nVidia Corporation CK8S USB Controller (rev a1)
00:02.2 USB Controller: nVidia Corporation nForce3 EHCI USB 2.0 Controller (rev a2)
00:05.0 Bridge: nVidia Corporation CK8S Ethernet Controller (rev a2)
00:08.0 IDE interface: nVidia Corporation CK8S Parallel ATA Controller (v2.5) (rev a2)
00:09.0 IDE interface: nVidia Corporation nForce3 Serial ATA Controller 2 (rev a2)
00:0b.0 PCI bridge: nVidia Corporation nForce3 250Gb AGP Host to PCI Bridge (rev a2)
00:0e.0 PCI bridge: nVidia Corporation nForce3 250Gb PCI-to-PCI Bridge (rev a2)
00:18.0 Host bridge: Advanced Micro Devices [AMD] K8 [Athlon64/Opteron] HyperTransport Technology Configuration
00:18.1 Host bridge: Advanced Micro Devices [AMD] K8 [Athlon64/Opteron] Address Map
00:18.2 Host bridge: Advanced Micro Devices [AMD] K8 [Athlon64/Opteron] DRAM Controller
00:18.3 Host bridge: Advanced Micro Devices [AMD] K8 [Athlon64/Opteron] Miscellaneous Control
01:00.0 VGA compatible controller: nVidia Corporation NV40 [GeForce 6800 GT] (rev a1)
02:0b.0 Multimedia audio controller: Creative Labs SB Live! EMU10k1 (rev ff)
02:0b.1 Input device controller: Creative Labs SB Live! Game Port (rev ff)
lsmod output, you can see the appropriate modules loaded:
[owen@oblong ~]$ lsmod | grep snd
snd_seq_oss 31872 0
snd_seq_midi_event 8192 1 snd_seq_oss
snd_seq 49968 4 snd_seq_oss,snd_seq_midi_event
snd_pcm_oss 40192 0
snd_mixer_oss 16512 1 snd_pcm_oss
snd_emu10k1 138144 0
snd_rawmidi 21504 1 snd_emu10k1
snd_ac97_codec 102308 1 snd_emu10k1
ac97_bus 3584 1 snd_ac97_codec
snd_pcm 70020 3 snd_pcm_oss,snd_emu10k1,snd_ac97_codec
snd_seq_device 8204 4 snd_seq_oss,snd_seq,snd_emu10k1,snd_rawmidi
snd_timer 21384 3 snd_seq,snd_emu10k1,snd_pcm
snd_page_alloc 10120 2 snd_emu10k1,snd_pcm
snd_util_mem 5376 1 snd_emu10k1
snd_hwdep 9092 1 snd_emu10k1
snd 50852 11 snd_seq_oss,snd_seq,snd_pcm_oss,snd_mixer_oss,snd_emu10k1,snd_rawmidi,snd_ac97_codec,snd_pcm,snd_seq_device,snd_timer,snd_hwdep
soundcore 8160 1 snd
However, now is where things start to get strange. In days gone by I used to have, simply, a device node /dev/dsp which was the sound device. I'm pretty sure that my card supports hardware mixing which explains why I only had a single hardware device and not heaps of software ones. But now:
[owen@oblong ~]$ ls /dev/ | grep dsp
[owen@oblong ~]$
[owen@oblong ~]$ ls /dev/snd/
seq timer
Where the wiki says: If you have at least the devices controlC0 and pcmC0D0p or similar, then your sound modules have been detected and loaded properly.
And the result of some other commands:
[owen@oblong ~]$ sudo /etc/rc.d/alsa restart
Password:
:: Saving ALSA Levels [BUSY] /usr/sbin/alsactl: save_state:1502: No soundcards found...
[DONE]
:: Restoring ALSA Levels [BUSY] /usr/sbin/alsactl: load_state:1608: No soundcards found...
[FAIL]
Same for alsamixer:
[owen@oblong ~]$ alsamixer
alsamixer: function snd_ctl_open failed for default: No such file or directory
Running alsaconf goes through all the normal steps, detects my card, sets it up etc, but when it tries to restart the alsa service (as above) the same result is had.
Any ideas? I'm totally stumped.
Last edited by Oblong_Cheese (2009-02-24 07:33:19)

Moved the soundcard to another PCI slot and it's working perfectly now. How annoying.

How to transfer a radio drama to iPhone

I have a few MP3s of a radio drama that I would like to listen to on my iPhone.
My iPhone is set up with iTunes Match. But the MP3's are rejected by iTunes Match because of their low bitrate. How do I manually sync these low bitrate MP3's to my iPhone, without disabling iTunes Match?
-Ron.

Thanks. I tried that.
But the DropBox playback controls don't integrate with my car's BlueTooth, so I need to fiddle with my iPhone while driving -- not recommended. And DropBox won't transfer the file to my iPhone. Rather it relies on streaming "live" over Wifi or 3G. So if I get no service, I get no radio drama. And I have AT&T, so sometimes I get service, sometimes I don't.
I was hoping to transfer the file to my iPhone, and play back with the iPhone's built-in player. It seemed so simple.
For the moment, I have found a solution. Use iTunes to upconvert to a 256 KBPS stereo AAC file. Then it will go into the cloud. A little excessive for a monaural radio drama engineered to be broadcast over AM radio in the 1950's, but it works.
If anyone knows of any way to transfer a 64 kbps monaural spoken word file to iPhone, I'd love to hear about it.
-Ron.

Live Update down for AMD boards?

Ok it has been down for a week now and I don't know why :( Support is just asking me to reinstall... But the problem clearly isn't in my setup.
Here is pic of how many drivers can Live Update find for me.
Here is the info that Live Update shows to my mainboard.
When I search for AMD boards in Live Update it gives me zero results (at least for all AMD K8 boards), but Intel boards shows just fine.
MSI could you please fix this problem soon?

Quote from: Tiresmoke on 15-July-05, 07:20:40
Sigh... Yet another web drama queen.
LOL He will be back when he has a real issue. We give the best tech support on the web but we can't contol MSI's own website that contains Live Update and their drivers.
I guess some folks never will get it.
Or does he still think that I work for MSI? HeHeHe
Sorry didn't notice at first that this was a USER 2 USER forum...
Won't be back here after this post since I have no need for tech support (can manage my self).
Quote from: bassmadrigal on 15-July-05, 07:25:58
Boy you would think if he is having so many problems that he would download everything manually and update it that way.
Have Fun
Jeremy
Don't you think that I have installed the drivers alreayd?...
I only posted because they have a bug in their system and it seems that they don't know it themselves.
I already issued this problem to techsupport, but they just asked me to reinstall (even when I said that I had done that allready)...
Gave them a bit more info and hopefully they will understand that the problem is in their servers.
WoW bassmadrigal don't loose your temper right away when someone doesn't bother to read the "rules"
One post and you all are flaming around like bunch of 5 year olds.
Bye bye it was surely a colorfull visit.

Mid year go live issue

Hi
its mid year go live i uploaded april to nov. legacy payroll, then run inlk schema . then set the with each month payroll with releasing and exiting the controll record. then i run December month payroll with regular schema . now system is not calculating
annual gross and annual regular income for 12 month, in log tree for tax calculation.
it calculating for dec. to march 4 month as annual salary . with is much amount its calculating all tax declaration, so tax calculation is coming wrong.
exemption /130 tech wage type also its ignoring last 9 month . its calculating from December only.
help me to solve this issue.
suprita

Hello Suprita
Kindly refer to the notes which would assist you further in your query.
Please check if you have carried out the changes as required for mid-year golive as per the notes.
506128: Legacy data transfer
590725: Documentation for rules in INLK Schema
563491: Legacy data transfer - FAQ-
Thanks and Kind Regards
Ramana

TS1368 When I try to make a purchase at the App Store or iBook Store or iTunes an error message tells me my account is not valid at the UK store. I live in Canada so how did I get to be connected to the UK and how can I get back to Canada?

When I try to make a purchase at the App Store or iBook store or at iTunes an error message tells me my account is not valid for the UK store. I've no idea how I got connected there and I'd like help getting back to Canada where I live. Any suggestions?

Change App Store
1. Tap "Settings"
2. Tap "iTunes & App Stores"
3.Tap "View Apple ID"
4. Enter your user name and password.
5. Tap "Country/Region."
6. Tap "Change Country/Region"
7. Select the region where you are located.
8. Tap "Done".

I have a Australian iTunes account and want to switch to using the u.s store as I now live there, I cannot do this because I have $1.41 still in the oz account an image to have a zero balance to change stores, how can I get rid of the $1.41?

I want to switch to the u.s store as I now live in the us, I cannot switch stores because my balance is $1.41 in the oz store and needs to be zero, how can I get rid of the $1.41 when everything costs more or less than that? I do not have a credit card on the oz iTunes account an I cannot use my us one to top it up.
HELP

Click here and request assistance.
(60992)

A way to have part of the screen presentation and part live web browser?

I'm trying to put together a presentation that involves demonstrating a
live web site.
Neither Keynote or Powerpoint will let me imbed live web pages into a presentation on a MAC. (ibrowser plug-in will do it for powerpoint PC but not MAC).
I'm wondering if there isn't some way to use two programs to accomplish my goal, which is to have notes about the live web page on screen (sort of prompting and reminding me of what to show next on the web site), while showing the web site and working with it on another portion of the screen.
I come close by creating a powerpoint presentation creating my "prompting notes"
on only the far left side of the powerpoint pages, then turning it into a PDF, then opening the PDF but pushing the window all the way to the right side of the computer screen so on the right I see my "notes" and on the left to center of the computer screen I have the live SAFARI web browswer. I can move from page to page on my slides by hitting the "next" page button on the pdf PREVIEW window.
It kinda works, but isn't anywhere near as slick or clean as I'd like.
Can anyone think of a cleaner way to do this with any combo of MAC applications?
Thanks for any input.

I figured it out myself! I'm making a quicktime movie out of the presentation,
scale the quicktime window to a corner of the screen, and then have the web
browser on the rest of the screen.
Just thought I'd post in case anyone else had this problem and was looking for
an solution!

Upgraded to extreme and can no longer connect to xbox live

My old airport express died so yesterday I bought an airport extreme to replace it. I had no problems setting it up, my powerbook and powermac connect to the internet just fine. My ps3, wii, and apple tv all connect fine. However I lost the ability to connect to xbox live with my xbox360. Running the "Test Xbox Live Connection" test shows that it passes all the tests and is connected to the internet until it reaches the xbox live test where it fails. According to xbox support there are no current outages or problems with my account.
Since the only thing which has recently changed is the upgrade from airport express to an extreme it seems like that is likely the problem. I thought it might be a NAT or port thing but in the airport setup utility there are no options for changing either NAT or port settings.
Any ideas anyone? It looks like a year ago when the extreme came out there were problems between it and the xbox, but it also looks like they were resolved. Also they caused the xbox not to be able to connect to the network at all, which mine can do.
Thanks very much for any ideas or help. Otherwise the extreme is going to have to go back.

That's a drag.
I wish I could be more help, but I can not think of what the problem would be. I have mine connected to a network that bridges two AEBS to allow for a large area WIFI. I have no problems with either of the 360's connected. I have no special port forwarding or any settings changed to get the connection.
I also know that since I just replaced my main base station for an unrelated problem, that it worked out of the box both times.
I would say try direct connecting it. (the xbox) Not necessarily to correct the problem, but to isolate the AEBS as the problem. I would also try shutting down anything else that may be connecting so you only have a connection with your xbox. Again, none of this will probably solve your issue.... but you can get in contact with customer care or visit a genius bar.
In my experience if you can give detailed results to test you have already performed to trouble shoot, they are very receptive to replacing your product. Isolating the AEBS and saying you know t will connect direct, and that even when it is the only device connected.... it fails. I would also try both wireless and wired if you have both options.
I know it is not the optimal answer.... probably a pain.... but sometimes things just work kinda goofy. I know the stuff works and works great when it does... but I have had my share of issues with apple hardware. The good news is they have never failed me when it comes to taking care of it.
Good Luck !!!
Message was edited by: Dan Jay - Minneapolis

WDTV Live has lost all content, Root Directory no longer showing on PC - HELP

Hi All, I disconnected my WDTV Live last night from my TV and connected directly to my router with a network cable. When I click on the WDTV under networks in my computer there is nothing there at all! no root folder, none of my files etc. I have tried dropping a new folder in there but it wont let me and the option to right click add new folder is not availble. When plugged back to the tv there is no file contents either, everything is gone. Please help, I'm runnning Windows 7, the WD still turns on, I have no files no root directory, NOTHING!

A co-worker of mine is having a very similar problem with her WD Media Hub. I was the one who helped her get it setup when she first purchased the media hub (a few years back) and so she came to me when she recently went to use it and it acted like as if there was no content on the thing at all. She brought me the device to work and i was able to get it connected to the network and access it via IE (using the web page at http://10.70.0.86:80/) but any attempt to connect directly via windows explorer fails. The hubs name is the default WDTVLiveHub and when I type in \\WDTVLIveHub\ in Windows Explorer it can’t find the device nor can I map a network drive to it. This is how we originally setup her media hub with content, using Windows Explore to copy a bunch of content. When I was able to access the device via IE at 10.70.0.86:80 I went to the System and selected Storage and in the drop down for device the drop down is blank with nothing to select. In the top right there as a red exclamation mark and when I selected it I got a warning saying the drive's was near capacity. This tells me the files are there but for some reason they can’t be accessed. I did a hard reset via the button on the bottom of the device but that did not fix the problem with accessing it via Windows Explorer. I told her to take it home and see if it will work for her when she hooks it up to her tv,.It’s definitely not a firmware update issue because she's not had it connected to the internet so any firmware update would have had to been done manually. Any feedback or troubleshooting suggestions is most welcome.

HP Live Photo FAQ, Help, and Support

HP LIVE PHOTO
HP Live Photo app - available on iOS and Android devices
Make your photos come to life with HP Live Photo! HP Live Photo is a free, fun, and easy app for iOS and Android that lets you share your experiences with friends and family by creating photos that launch short personal videos on a smartphone or tablet.
Share your Live Photos with friends and family by printing, ordering prints from Snapfish (US only), and via Facebook or email.
For more information on HP Live Photo you can:
1. Watch this short video
2. visit the HP Live Photo app page.
To install the app:
iOS: App Store link Look in the Apple App Store for HP Live Photo.  Available in English only at this time.    Supports iOS 6.0 and above.
The app is designed for the iPhone, and can be run on the iPad2 and above and iPad Mini in 2X mode, and on the iPod Touch 5th generation.   If you want to install the app on your iPad2 or above, do not filter for apps that are designed for the iPad in the app store.
Android: Google Play Store link. Available in English only at this time. Supported at this time only on the following devices:
HTC One
HTC OneX
Nexus 4
Samsung Galaxy S2
Samsung Galaxy S3
Samsung Galazy S3 Mini
Samsung Galaxy S4
Samsung Galazy S4 Mini
Samsung Galaxy Nexus
Samsung Galaxy NoteII
Sony Experia Z
You'll find the following Help and Support information below:
FAQ - Frequently Asked Questions
Help Printing Live Photos
Troubleshooting Help for Creating, Sharing, and Viewing Live Photos
How to get more Support
FAQ
Can I see an example of what the app does?
Yes. Watch this short video, and the HP Live Photo also app includes a video and an example Live Photo you can print and view from the Live Photo app. Go to Settings and scroll down to the Tools section and select “Print a Sample” to print the sample Live Photo and then view it with the app.
If I have a question about my Snapfish Live Photo order, who should I talk to? (US only)
When you place a Snapfish order from the Live Photo app, you will receive an order confirmation from Snapfish to your email address. Review that email to confirm your order and contact Snapfish if your order appears to be late or does not arrive, or you have questions about the quantities you receive after your order arrives. Check your spam folder if you don't see the Snapfish order confirmation email in your inbox. If you need assistance from Snapfish and cannot find your confirmation email, here is the US Snapfish Help and Support page.
What iOS devices support Live Photo?
The iPhone, iPad2 and later, and iPad Mini, and iPod Touch 5th generation on iOS 6.0 and above. The app runs in 2X mode on iPad devices. Currently, HP Live Photo is supported in the US in English only.
Do I need an iOS or Android device to both create and view Live Photos?
Yes. Currently Live Photos may only be created and viewed on iOS or Android devices at this time.
Can I use any video in Live Photo?
You may use any video recorded on your mobile device using the video function, up to 45 seconds in length. If the video is longer than 45s, the HP Live Photo app will allow you to select a 45 second or less segment from the video.
Where are the Live Photo videos saved when I create a Live Photo?
The videos for your Live Photos are saved over the internet to the cloud. The original video on your device is not affected or modified in any way. HP Live Photo is not a video backup solution, so be sure to save images and videos using your own storage solutions. The live photo videos are not saved to your Facebook account.
When I share a Live Photo via email or Facebook is the video included in the email or post?
No. Only the Live Photo is included in the email or Facebook post. The video is only accessed from the cloud when the HP Live Photo app is used to scan a Live Photo.
If I print a Live Photo to give to family/friends, how will the recipient know how to view it?
The HP Live Photo app allows you to choose between printing just the Live Photo itself, or printing the Live Photo and a set of simple instructions for your recipient on 4x6 or 5x7 photo paper. The instructions explain how to install the HP Live Photo app and view the Live Photo.
Can I share my Live Photos with anyone?
Yes. You can share with any friends/family using a live photo nametag. Even easier, if you log into Facebook from the Live Photo app your Facebook friends are automatically enabled to view any live photos you share with them without having to enter your Live Photo nametag.
What is a Live Photo Nametag?
A Live Photo nametag allows you to share live photos with friends and family who are not a Facebook friend. The Live Photo app will prompt you to create your own custom nametag. This nametag allows Live Photo users who are not your Facebook friends to view your live photos.
Your nametag is printed on the bottom right corner of all your live photos. When you share your live photo with someone who is not a Facebook friend, they can simply enter your nametag in the nametag field on the View screen of the Live Photo app, and then view any of your live photos you share with them. This is a one-time operation - once your friend or family member enters your live photo nametag they will be able to view any of your live photos. Anyone who is a Facebook friends can view your live photos w/out having to enter your nametag.
How do I print a Live Photo from an iOS device?
You can print Live Photos from the Live Photo app on your iOS device in the same way you print other photos on iOS, using the built-in iOS Airprint feature. Airprint supports a range of printers from HP and other companies. If you need help with Airprint, follow the steps in “How do I send a print job using Apple AirPrint?” section in these instructions.
How do I print a Live Photo from an Android device?
Printing from Android devices is supported via the HP ePrint app, and is currently only enabled for HP printers. (See the next section for printing to non-HP printers or printers not supported by the HP ePrint app.) The ePrint app must be installed separately from the Live Photo app, and supports all web-connected HP printers released in the past several years and many legacy HP printers. If the HP ePrint app is not installed on your Android device you will be prompted to install it when you select the Print option in the Live Photo app. For more information see the HP ePrint app in the Google Play store.
Note on HP ePrint app Activation: After the HP ePrint app completes installing you will be prompted by the HP ePrint app to Activate it. You do not have to complete the “Activation” step in the HP ePrint app to print to your local wi-fi connected HP printers. HP ePrint app Activation is only required if you wish to print to HP web-connected printers on your HP Connected or HP ePrintCenter account, over an internet connection.
Once the HP ePrint app is installed, when you select Print from the Live Photo app the HP ePrint app will be automatically launched w/the live photo displayed and ready to print. All you have to do is select an HP printer on your wi-fi network, ensure you have photo paper inserted, and hit print.
Can I print from my Android device to non-HP printers and HP printers that the ePrint app does not support?
Yes. There are some third-party printing apps available for Android devices in the Google Play store (one example is Printershare). If your HP printer is not supported by the HP ePrint app, or if your HP printer compatible is not compatible with the HP ePrint app, you may be able to use a third-party print app to print your HP live photos.
Send the photo to yourself via the Share via email option from Live Photo. Then open the email on your phone and tap on the photo when it displays after downloading. Select the Android Menu option and choose Share. Your print app should appear on the Share list. Select the print app and complete your print as you normally do using that app.
Can I print Live Photos from my computer?
Yes. Simply share your photo via email from the Live Photo app to your own email address and then open the email and print the live photo as you normally do from your computer. You can print live photos from your computer to any printer you have attached to it that supports photo printing.
Can I print Live Photos on plain paper?
Always print Live Photos on photo paper to provide the necessary color, saturation, and depth for the best Live Photo experience. You may have success printing on plain paper, but results will be much less predictable.
Do I need a Facebook account to use HP Live Photo?
Viewing: No. A Facebook account is not required to view live photos using the Live Photo app.
Creating: No. A Facebook account is not required to create Live Photos. You can create and share them using your Live Photo Nametag. However: If you create live photos without logging into Facebook, we cannot make your live photos available to you in the Live Photo app on other devices. Any live photos you create on a device using just a Live Photo nametag will be added to your Live Photo gallery and available on other devices if you sign into the app using Facebook.
Do I need an internet connection to use this app?
Yes, HP Live photo requires an internet connection for launch/use.
I played the introduction video in the app but why is there no sound – what’s wrong?
Make sure that you have sound enabled on your iOS device...if you are set to virbrate mode you will not hear audio with the video.
How can I provide feedback on Live Photo features that I’d like added or changed?
In the HP Live Photo app, select Settings and scroll down to the Send Feedback option. We would love to hear from you! Note that this option is for feedback and is not monitored for support questions. For support questions see the
Printing Live Photos, Troubleshooting, and Support sections below.
I am having an issue with the HP Live Photo app – where can I get help?
See the Printing Live Photos and Troubleshooting sections below. If you can’t find what you need and would like to contact HP Live Photo support, see the Support section below.
PRINTING LIVE PHOTOS
Always print Live Photos on photo paper to provide the necessary color, saturation, and depth for the best Live Photo experience.
You can print from your iOS device on 4x6 or 5x7 photo paper using Airprint if you have an Airprint compatible printer.
You can print from your Android device on 4x6 or 5x7 photo paper via the HP ePrint app if you have an HP wireless/Ethernet connected printer.
Printing Live Photos shared via email on an iPhone/iPad using Airprint:
Long-press on the image in the email and select “Save Image” from the pop-up list of options and select the Save option.
Go to your Camera Roll and open the image.
Ensure you have 4x6 or 5x7 photo paper in your printer’s photo paper tray, or main tray if you do not have a separate photo paper tray, select the Action icon and choose the Print option.
If you need help with Airprint, follow the steps in “How do I send a print job using Apple AirPrint?” section in these instructions
More information on Airprint:
- HP Airprint support forum discussion thread: Click here.
- All Airprint enabled printers: http://support.apple.com/kb/HT4356
Printing Live Photos shared via email on an Android device (requires HP printer):
Tap on the image in the email to open the image.
While viewing the image, select Menu>Share
Select the HP ePrint app as the share target, or another print app that you prefer to use if you have one installed. If you select another print app, complete the print as you normally do.
If you select the HP ePrint app it will open displaying the image – select Print in the HP ePrint app to print the image. Ensure you have 4x6 or 5x7 photo paper in your printer’s photo paper tray, or main tray if you do not have a separate photo paper tray, and select either 4x6 or 5x7 print size in the HP ePrint app settings.
More information on the HP ePrint mobile app.
HP ePrint mobile app FAQs: http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c01923321
Printing Live Photos shared via email on PC and Mac:
You can also use the Email option to send a Live Photo to yourself, open the email on your computer and save and print the photo as you normally print photos on your computer.
On a PC, right-click on the photo in the email and select the Save option.
On a Mac, see this information.
If you need additional help printing photos from your PC, Click here.
Printing Live Photos shared via Facebook:
It’s usually easiest to save the photo from Facebook and then print it on your computer or device.
Computer: Select the photo and select “Options>Download” to save the photo to your computer.
Mobile: Long-press on the photo and select “Save Photo” to save the photo to your device.
After saving the Live Photo print it as you normally print on your computer or device.
Printing Photos Directly from Facebook on Your Computer:
You may also want to try the HP Facebook Photo and Album printing option to print live photos from Facebook shares.
However, it may be simpler to save and print the photo from your computer or device using a process that you are more familiar with.
https://apps.facebook.com/hpprint/
TROUBLESHOOTING
Create:
Can I change the images that the app pulled from the video for the Live Photo?
It is not possible to directly select a specific frame of the video to print as the Live Photo. You can try the refresh button in the upper-right corner of the “Choose Image” screen to re-scan your video.
What can I do if the HP Live Photo app is unable to find an image in my video for the Live Photo?
The most likely reason for not finding an appropriate image to print for the Live Photo is that the content of the video does not provide enough contrast. For example, a video of a white dog walking on the sidewalk, or black dog walking on asphalt. The best way to try to resolve this issue is to shoot the video with more lighting to increase the contrast. You can also try to include a few “still shots” in the video where camera and subject movement is minimized.
What if I don’t want to share the entire video?
After you select your video, you can use standard iOS video trim functions within the HP Live Photo app to choose your desired begin and end points.
What if my video is longer than 45 seconds?
The HP Live Photo app will display the video trim controls automatically with a 45 second segment selected so you can choose what portion of the video to include.
Can I use a video from another source?
HP Live Photo currently only supports videos created on your iOS device.
It’s taking a very long time to save my Live Photo project. What can I do to speed it up?
Saving the project requires uploading both the video clip and the photo, and completing several tasks in the cloud to link the Live Photo to the video. Depending on the length of your video and the speed of your internet upload connection (which can vary significantly over time), this can take several minutes.
If you are on Wi-Fi and the save is taking more than five minutes or not completing, try changing to 3G or 4G, which usually have faster upload speeds than home or public Wi-Fi connections. (Data charges may apply.) You can also try using a shorter video clip.   (If you are interested, you can use services like www.speedtest.net to test your Wi-Fi and 3G/4G upload speeds.)
How do I view or share Live Photos I’ve already created?
Select the Live Photos option (icon looks like a small stack of photos) in the Live Photo app to view the Live Photos you have created. Select one of them to view the photo and choose a print or share option.
How do I delete a Live Photo from my list of saved Live Photos?
iOS: Go to the Live Photo tab and slide your finger left-to-right on the Live Photo you want to delete. A “Delete” button will appear – select it to delete the photo.
Android: Select the Live Photo icon (at the top of the Live Photo app, looks like a stack of photos) to view your live photos. Long press on a live photo a context menu will appear with Delete and Share options. Select the Delete option.
Share
I’m having problems printing a Live Photo that was shared to me.
See the Printing Live Photos section above for general information and assistance with printing HP Live Photos.
Can I use the app to view a Live Photo on my computer screen?
Yes. If you share the Live Photo via email or Facebook, recipients can use the HP Live Photo app to view the Live Photo on screen and see the video. Results can be affected by the monitor display resolution and type, as well as ambient lighting.
My friend doesn’t have an iOS or Android device. Can I share my Live Photo with her?
At this time an iOS or Android device is required to view the videos associated with your Live Photos.
I just need the viewing instruction sheet – how can I print that?
Go into app Settings and scroll down and select the “Print Instructions” option. If you prefer not to print the instructions on 4x6 or 5x7 media, remove photo media from the photo tray before you send the print.
View:
I have a Live Photo that does not play when I view it through the HP Live Photo app. What’s wrong?
Below are some reasons why this could occur:
The photo is not an HP Live Photo. Look for the small blue icon of a bird in the lower-right corner of the photo to confirm it is a Live Photo.
The person who created the Live Photo must be either one of your Facebook friends, or you must connect to them by entering their nametag (printed on the bottom-right of the live photo) in the View screen in the Live Photo app.
The Live Photo needs to be printed on photo paper for best results.
Ensure sufficient light is available for viewing, and minimize any glare or shadows on the photo.
The creator of the Live Photo may have deleted the Live Photo project from their app. Contact them to confirm it is still available.
An internet connection that is too slow/unstable.
Can I view Live Photos with other augmented reality apps?
No. HP Live Photo requires the HP Live Photo app to view the images and display the video.
SUPPORT
If you are unable to find an answer to your question in the FAQ, Printing Live Photos, and Troubleshooting sections above, you can get support via email for the HP Live Photo application at the following email address:
[email protected]
To ensure a quick resolution of your support question, please provide:
A clear subject line - e.g., “Live Photo – printing problem”
A complete description of your problem – what you are trying to do and what is going wrong.
What iOS mobile device you are using
Your printer make/model
Note that we do not have the necessary information to provide support for photo printing on non-HP printers.
I am an HP employee.

Connybelle wrote:
My HP Photosmart 5514 is set up on wireless. It will not let me print a picture from my computer. No matter what I do, it tells me to insert a memory card. I want to print what is in my pictures on the computer. Any ideas?
If you're trying to print from your computer to your printer via wireless, you have a basic printing question...You can get help for those types of questions in this forum:
http://h30434.www3.hp.com/t5/Printing-Issues-Troubleshooting/bd-p/PostPrint
I am an HP employee.

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