GoPhone monthly plan clarification

Hi! I'm sorry if my question has already been answered. Browsing forums from my (not so)smart phone is nearly impossible. Ok, so here's my problem:
I'm staying in the USA for the summer and yesterday I went to buy a sim card. I was presented with 3 offers: $30, $45, $60. Since I don't need any data and I'm quite broke at the moment, I chose the $30 one. In my monthly plan description it says that I have unlimited calls and texts in the US, but when I try to call it tells me my balance is insufficient. Do I have to refill in order to call? If so what exactly have I payed $30 for? Just having a number?

Hi there
I’d be happy to help with your GoPhone calling concerns! You should not be billed any further for calls within the US as they are included in the $30 monthly plan. Please try powering your device completely off and back on for the new rate plan to take effect. If the issue persists, please give us a call at 611 where we can get everything ready to rock! Enjoy your time in the US!
Thanks,
Charise!

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