Got an email stating :We've reset our Creative Cloud free trial versions." how do I get it?

I received an email stating We’ve reset our Creative Cloud free trial versions.
We’re notifying all Adobe Creative Cloud members that we’ve reset the clock on our product trials, including Adobe Photoshop, Illustrator, and InDesign. So even if you’ve previously tried these products, you can try them again to test-drive more than 20 new features.
Just launch the Creative Cloud desktop app and click “Update” next to the app you want to try.
but when I go to get the free trial again the free trial botton is grayed out and when I try the download free try thru the In Design link it says In Design is up to date. How do I get this free trial.?

-Asked to sign in after paying
--http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
If the above doesn't work, a "drastic" fix
-One fix for signout problems http://forums.adobe.com/thread/1408331?tstart=0
--http://helpx.adobe.com/creative-cloud/kb/unable-login-creative-cloud-248.html

Similar Messages

  • Creative Cloud Free Trial Reset

    Hi,
    I received email from Adobe which states that Adobe has reset the clock on product trials, including InDesign, and if I've previously tried them, I could do so again.  The email stated that all I had to do was go to my Creative Cloud desktop application and click "Update" next to the app I want to try.
    When i went to the Creative Cloud app, there is no "update" button and when I try to use my trial copy of InDesign, it says that the trial is expired.
    I love the product and have owned and used it since version CS2.  Can anyone shed light on why I can't take advantage of the extended trial period of the InDesign CC version?
    Please advise.
    Thanks..

    I spent 45min on support chat with adobe and they have 0 help for you....
    I was told to ask the forum sections... here is the real kicker, the app trial works fine on my PC. My MacBook is the one saying trial has ended.
    They also dropped this one "we never reactivated trials".................  OMG why did I get an email saying you did....
    Disappointed in the whole thing
    EDIT: also tried the method suggested above no luck, same issues... I am sure its on my account not my machine but oh well... I see how the customer service works here,

  • HT5577 I got an email saying I should reset my password.  I can't get in to do it

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    Sign in and you can change your password there.
    Regards.

  • Got an email stating workspaces no longer available.  Followed instructions.  Think I downloaded my files.  What files?  Where?  How do I access them?

    Got an email stating workspaces no longer available.  Followed instructions.  Think I downloaded my files.  What files? Are they safe?  Where are they?  How do I access them?

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  • Got an email stating my Creative Cloud Membership ends tonight, yet I'm all paid up and the card I'm using to pay for it is good.  I have two very important projects going on and can't afford to have CC go down.  Please help!

    got an email stating my Creative Cloud Membership ends tonight, yet I'm all paid up and the card I'm using to pay for it is good.  I have two very important projects going on and can't afford to have CC go down.  Please help!

    You have 3 CC under same Adobe ID out of which one purchased on has expired, you are getting notification due to this.
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    The other two are active, however it is advisable to have one CC under one Adobe ID.
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  • Got an email stating my account was deactivated, but I checked AdobeSend online and my account is OK, no payment necessary.  Was this a legitimate email from Adobe or has AdobeSend now been hacked?

    Got an email stating my account was deactivated, but I checked AdobeSend online and my account is OK, no payment necessary.  Was this a legitimate email from Adobe or has AdobeSend now been hacked?

    I'll contact you privately for additional information.

  • I pre-ordered an album and it says it was purchased in my itunes but it hasn't downloaded yet and I never got an email giving me a link to download it. Is there a way to get the link resent in an email?

    I pre-ordered an album and it says it was purchased in my itunes but it hasn't downloaded yet and I never got an email giving me a link to download it. Is there a way to get the link resent in an email?

    Hello KailaRy
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    Where are my iTunes files located?
    http://support.apple.com/kb/ht1391
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
    http://support.apple.com/kb/HT1933
    Regards,
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  • My daughter accidentally purchased something from an in app purchase, I haven't got the £2.99 in my account until tuesday, and do not want the in app purchase, my account wont log in now even to download free apps. How do I get my account back?

    My daughter accidentally purchased something from an in app purchase, I haven't got the £2.99 in my account until tuesday, and do not want the in app purchase, my account wont log in now even to download free apps. How do I get my account to log in again and function properly, I shouldn't have to wait until I have a meagre £2.99 in my account again do I because I need the app store for other apps etc and updating, even if it is only 3 days I want my account back, I do not want nor did I give permission for the in-app purchase and would be happy for it to be returned/credited back so I can have MY account available for my IPhone.
    Please can someone give me more information or let me know how else I can get my account working again, before pay day on tuesday.
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    <Email Edited by Host>

    Hello paddyliverpool,
    Thanks for using Apple Support Communities.
    For more information on this, take a look at:
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    http://support.apple.com/kb/ht1933
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  • I am trying to change the email address associated with my existing account to free up my university email address for use in obtaining Creative Cloud.

    I am trying to change the email address associated with my existing account to free up my university email address for use in obtaining Creative Cloud.  Every time I go to the account settings of my existing account (which currently uses my university email, as I set it up years ago and had no idea it'd eventually cause problems), I enter a different email to use for that account but I continuously receive an error message saying "account changes cannot be saved."  It makes me think that it's because the email isn't verified (funny, it actually is verified since it has been the alternate email on the old account for years), but when I click the "send verification email" nothing happens (that is, no email is sent to that other email address).
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    This is an open forum, not Adobe support... you need Adobe support to help
    Adobe contact information - http://helpx.adobe.com/contact.html
    -Select your product and what you need help with
    -Click on the blue box "Still need help? Contact us"
    or
    Make sure that EVERY DETAIL is the same in every place you enter your information
    -right down to how you spell and punctuate the parts of your name and address
    Change/Verify Account https://forums.adobe.com/thread/1465499 may help
    -Credit card https://helpx.adobe.com/utilities/credit-card.html
    -email address https://forums.adobe.com/thread/1446019
    -http://helpx.adobe.com/x-productkb/global/didn-t-receive-expected-email.html

  • I think my account has been compromised. I just got a receipt for $10.69 today that I didn't spend. How do I get my money back?

    I think my account has been compromised. I just got a receipt for $10.69 today that I didn't spend. How do I get my money back?
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  • HT201365 I recently updated my Ipad 2 with iOS7 and I suddenly have 794 emails in my inbox which were previously read and deleted.  how do I get rid of them without doing one at a time?

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    You should be syncing your contacts with an app on your computer or cloud service (iCloud, Gmail, Yahoo, etc), and not relying on a backup.  If you haven't been doing this, start now and then restore your old backup.  You will then be able to sync the new contacts back into the phone.  However, you will lose all messages, etc newer thant the backup.

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  • I just changed my email adress, so i changed my itunes store adress to. but how can i get the new store adress on my Iphone ?

    I just changed my email adress, so i changed my itunes store adress to. but how can i get the new store adress on my Iphone to buy apps anew ?

    Go to Settings --> Store, click on your Apple ID and log out, then log in with your new details

  • I just got a new computer, restored my music from the old computer...how do i get my transferred music into itunes?

    i just got a new computer, restored my music from the old computer...how do i get my transferred music into itunes?

    Hi,
    See this link.
    http://support.apple.com/kb/ht1449
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