Great, patient customer service this evening. No complaints - except, I requested a transcript of our chat and none was sent (yet). How do I follow up on that.

I requested a transcript of my chat with a CSR this evening...She was great, patient and helpful - but has yet to forward the transcript!! How do I follow up and get the transcript.
In the conversation, I requested that we lower our $122/mo bill, since we have 1 smartphone (with 2Gig) and 1 dumb phone with no data and only 1000 minutes of talk and 1000 shared text messages. I stated that my Hubby has unlimited everything for $25/Mo. She offered 250 Meg and same minutes/text for $65. I did not say anything - but I was insulted at the excessive cost of a dumb phone (with 7 months left in contract) and almost no data for an old smart phone (not in contract). Does ANYONE else charge that much?

Hello there acraftlady..... congrats on your personal plan. Even though you are paying double what I am paying for the same service, I suspect that you are still happy and can afford the cost. That is a great savings over Vzn - but no where near the best that you can do! If you have a contract for your services....PLEASE read no further.
If you copy and paste http://www.discountfanatics.com/cheapest-cell-phone-plans.html  into your web page, you will find MY service provider (rated #1, by the way) along with 5 or 6 others.
Please note, if you DO not have access to wi-fi, then these plans are a bit less desirable - but still about half of what you are currently paying.
I used to have about 80% coverage with Vzn in my home...I now have 100% with my new provider.
I used to NOT have data with Vzn cause it was too expensive...I now have unlimited data - EVERYWHERE I travel.
To compliment my provider, I have yet to pay the full $25 per month - because I get a $20 credit everytime a person whom I referred to my provider signs up...BOTH get a $20 dollar credit.  In otherwords, I have been paying (for 3 months now), $5 per month for unlimited everything on my MotoG (#1 or 2 rated smart phone).
Just wanted to share that you have done great!! and you can do better!!
Your son and hubby can do $10 per month each for unlimited everything (data via wi-fi only).
Congrats on your progress - and looking forward to you doing even better!
Jim

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    Sql version: Major: 11, Minor: 0, Build 5058.
    Sql version is acceptable.
    Checking state for database rtcab.
    Checking state for database rtcab.
    State of database rtcab is DbState_RequiresMinorUpgrade.
    Database rtcab set to mode Restricted.
    Dropping all procedures, functions and views from database rtcab.
    Executing RtcAbTypes.sql...
    WARNING: Warning: Failed to execute batch --
    -- Copyright (c) Microsoft Corporation. All rights reserved.
    exec sp_addrole N'ServerRole'.
    Executing RtcAbDb.sql...
    Setting owner for database rtcab to sa.
    Creating login MyDomain\RTCComponentUniversalServices.
    Creating user MyDomain\RTCComponentUniversalServices.
    Creating Schema MyDomain\RTCComponentUniversalServices.
    Adding account MyDomain\RTCComponentUniversalServices to role ServerRole.
    Setting database version: Schema Version 62, Sproc Version 42, Update Version 3.
    Setting the database rtcab to multi user mode.
    Database rtcab is set to multi user mode.
    VERBOSE: Successfully installed the database. For details, see the following log:
    "C:\Users\MK\AppData\Local\Temp\2\Create-ABSStore-HQ-LYNC2013-BE.MyDomain_rtc-[2014_11_13][14_35_20].log"
    VERBOSE: Installing "ApplicationStore" on HQ-LYNC2013-BE.MyDomain\rtc, collocated: False
    ****Creating DbSetupInstance for 'Microsoft.Rtc.Common.Data.RgsConfigDatabase'****
    Trying to connect to Sql Server HQ-LYNC2013-BE.MyDomain\rtc. using windows authentication...
    Sql version: Major: 11, Minor: 0, Build 5058.
    Sql version is acceptable.
    Checking state for database rgsconfig.
    Database created by script "RgsConfigDatabase" already exists and is current.
    ****Creating DbSetupInstance for 'Microsoft.Rtc.Common.Data.RgsDynDatabase'****
    Trying to connect to Sql Server HQ-LYNC2013-BE.MyDomain\rtc. using windows authentication...
    Sql version: Major: 11, Minor: 0, Build 5058.
    Sql version is acceptable.
    Checking state for database rgsdyn.
    Database created by script "RgsDynDatabase" already exists and is current.
    ****Creating DbSetupInstance for 'Microsoft.Rtc.Common.Data.CpsDynDatabase'****
    Trying to connect to Sql Server HQ-LYNC2013-BE.MyDomain\rtc. using windows authentication...
    Sql version: Major: 11, Minor: 0, Build 5058.
    Sql version is acceptable.
    Checking state for database cpsdyn.
    Checking state for database cpsdyn.
    State of database cpsdyn is DbState_RequiresMinorUpgrade.
    Database cpsdyn set to mode Restricted.
    Dropping all procedures, functions and views from database cpsdyn.
    Executing CpsDyn.sql...
    Setting owner for database cpsdyn to sa.
    Creating login MyDomain\RTCComponentUniversalServices.
    Creating user MyDomain\RTCComponentUniversalServices.
    Creating Schema MyDomain\RTCComponentUniversalServices.
    Creating login MyDomain\RTCUniversalReadOnlyAdmins.
    Creating user MyDomain\RTCUniversalReadOnlyAdmins.
    Creating Schema MyDomain\RTCUniversalReadOnlyAdmins.
    Creating login MyDomain\RTCUniversalServerAdmins.
    Creating user MyDomain\RTCUniversalServerAdmins.
    Creating Schema MyDomain\RTCUniversalServerAdmins.
    Adding account MyDomain\RTCComponentUniversalServices to role ReadWriteRole.
    Adding account MyDomain\RTCUniversalServerAdmins to role ReadWriteRole.
    Adding account MyDomain\RTCUniversalReadOnlyAdmins to role ReadOnlyRole.
    Setting database version: Schema Version 1, Sproc Version 1, Update Version 2.
    Setting the database cpsdyn to multi user mode.
    Database cpsdyn is set to multi user mode.
    VERBOSE: Successfully installed the database. For details, see the following log:
    "C:\Users\MK\AppData\Local\Temp\2\Create-ApplicationStore-HQ-LYNC2013-BE.MyDomain_rtc-[2014_11_13][14_35_37].log"
    VERBOSE: Installing "ArchivingStore" on HQ-LYNC2013-BE.MyDomain\arc, collocated: False
    ****Creating DbSetupInstance for 'Microsoft.Rtc.Common.Data.ArchivingDatabase'****
    Trying to connect to Sql Server HQ-LYNC2013-BE.MyDomain\arc. using windows authentication...
    Sql version: Major: 11, Minor: 0, Build 5058.
    Sql version is acceptable.
    Checking state for database LcsLog.
    Database created by script "ArchivingDatabase" already exists and is current.
    VERBOSE: Successfully installed the database. For details, see the following log:
    "C:\Users\MK\AppData\Local\Temp\2\Create-ArchivingStore-HQ-LYNC2013-BE.MyDomain_arc-[2014_11_13][14_35_51].log"
    VERBOSE: Installing "MonitoringStore" on HQ-LYNC2013-BE.MyDomain\mon, collocated: False
    ****Creating DbSetupInstance for 'Microsoft.Rtc.Common.Data.MonitoringDatabase'****
    Trying to connect to Sql Server HQ-LYNC2013-BE.MyDomain\mon. using windows authentication...
    Sql version: Major: 11, Minor: 0, Build 5058.
    Sql version is acceptable.
    Checking state for database LcsCDR.
    Checking state for database LcsCDR.
    Checking state for database LcsCDR.
    State of database LcsCDR is DbState_RequiresMinorUpgrade.
    WARNING: The database LcsCDR being updated has data file path at
    \\HQ-LYNC2013-BE.MyDomain\C$\CsData\MonitoringStore\mon\DbPath\LcsCDR.mdf and supplied data file path is
    \\HQ-LYNC2013-BE.MyDomain\F$\CsData\MonitoringStore\mon\DbPath\LcsCDR.mdf. Supplied path will be ignored.
    WARNING: The database LcsCDR being updated has log file path at
    \\HQ-LYNC2013-BE.MyDomain\C$\CsData\MonitoringStore\mon\LogPath\LcsCDR.ldf and supplied data file path is
    \\HQ-LYNC2013-BE.MyDomain\F$\CsData\MonitoringStore\mon\LogPath\LcsCDR.ldf. Supplied path will be ignored.
    Database LcsCDR set to mode Restricted.
    Dropping all procedures, functions and views from database LcsCDR.
    Executing CdrDb.sql...
    Setting owner for database LcsCDR to sa.
    Creating login MyDomain\CSAdministrator.
    Creating user MyDomain\CSAdministrator.
    Creating Schema MyDomain\CSAdministrator.
    Creating login MyDomain\RTCComponentUniversalServices.
    Creating user MyDomain\RTCComponentUniversalServices.
    Creating Schema MyDomain\RTCComponentUniversalServices.
    Adding account MyDomain\RTCComponentUniversalServices to role ServerRole.
    Adding account MyDomain\RTCComponentUniversalServices to role ReportsReadOnlyRole.
    Adding account MyDomain\CSAdministrator to role ReportsReadOnlyRole.
    Setting database version: Schema Version 39, Sproc Version 82, Update Version 2.
    Setting the database LcsCDR to multi user mode.
    Database LcsCDR is set to multi user mode.
    SQL Server Agent is running and its start mode was detected as Auto.
    Executing CdrJobs.sql...
    ****Creating DbSetupInstance for 'Microsoft.Rtc.Common.Data.QoEMetricsDatabase'****
    Trying to connect to Sql Server HQ-LYNC2013-BE.MyDomain\mon. using windows authentication...
    Sql version: Major: 11, Minor: 0, Build 5058.
    Sql version is acceptable.
    Checking state for database QoEMetrics.
    Checking state for database QoEMetrics.
    Checking state for database QoEMetrics.
    State of database QoEMetrics is DbState_RequiresMinorUpgrade.
    WARNING: The database QoEMetrics being updated has data file path at
    \\HQ-LYNC2013-BE.MyDomain\C$\CsData\MonitoringStore\mon\DbPath\QoEMetrics.mdf and supplied data file path is
    \\HQ-LYNC2013-BE.MyDomain\F$\CsData\MonitoringStore\mon\DbPath\QoEMetrics.mdf. Supplied path will be ignored.
    WARNING: The database QoEMetrics being updated has log file path at
    \\HQ-LYNC2013-BE.MyDomain\C$\CsData\MonitoringStore\mon\LogPath\QoEMetrics.ldf and supplied data file path is
    \\HQ-LYNC2013-BE.MyDomain\F$\CsData\MonitoringStore\mon\LogPath\QoEMetrics.ldf. Supplied path will be ignored.
    Database QoEMetrics set to mode Restricted.
    Dropping all procedures, functions and views from database QoEMetrics.
    Executing QoEDb.sql...
    Setting owner for database QoEMetrics to sa.
    Creating login MyDomain\RTCComponentUniversalServices.
    Creating user MyDomain\RTCComponentUniversalServices.
    Creating Schema MyDomain\RTCComponentUniversalServices.
    Adding account MyDomain\RTCComponentUniversalServices to role ServerRole.
    Setting database version: Schema Version 62, Sproc Version 90, Update Version 1.
    Setting the database QoEMetrics to multi user mode.
    Database QoEMetrics is set to multi user mode.
    SQL Server Agent is running and its start mode was detected as Auto.
    Executing QoEJobs.sql...
    VERBOSE: Successfully installed the database. For details, see the following log:
    "C:\Users\MK\AppData\Local\Temp\2\Create-MonitoringStore-HQ-LYNC2013-BE.MyDomain_mon-[2014_11_13][14_35_51].log"
    VERBOSE: No changes were made to the Central Management Store.
    VERBOSE: Creating new log file
    "C:\Users\MK\AppData\Local\Temp\2\Install-CsDatabase-82d6613c-f2e3-47e6-8fc4-8f75d2efe6e4.html".
    WARNING: "Install-CsDatabase" processing has completed with warnings. "5" warnings were recorded during this run.
    WARNING: Detailed results can be found at
    "C:\Users\MK\AppData\Local\Temp\2\Install-CsDatabase-82d6613c-f2e3-47e6-8fc4-8f75d2efe6e4.html".
    PS C:\Users\MK>
    I hope some one can confirm no issue with what I did ??
    Kind Regards
    MK

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