Where do you go for help when the customer service rep keeps hanging up on you saying your phone is breaking up and I am on a landline where I bought my verizon plan
I sign up with Verizon on 08/04/2014 new plan new phones switched carries. It has been A nightmare. First I purchased one plan with two phones. They set up two accounts charging me for both on two different account numbers. On August 11th I was told it was fixed by a local Verizon REP. Said it was a computer glitch. Now . Today I received two more bills , still two account and they even contain extra charges as if I was moving my telephones back and forth. Excessive over billing and still two account. When into store where I purchased because they knew I had this problem. They has me call customer service from the store telephone. After 1 hour on the phone with a rude person, the rep. at the store and me both talked to her. She started saying your phone is breaking up hello are your still there. I was on a land line then she put me on hold until I finally hung up. about 20 minutes. because I was already late going back to work. I have spent hours trying to get this fixed and now I have had the service for 30 days so I can not cancel. Does anyone know where to go for some help.
http://www.BBB.org
File a complaint they will call you.
Or take them to court for the over billing and your loss time from work to file and go to small claims court. Include the filing fee.
Either way bring all your paperwork to have the judge look at.
Good Luck
Similar Messages
-
How can I purchase items for app when the app was loaded on another ID before? I has to Chang my AppleID and also transferred an app to new phone. I can't purchase items for app because it wants me to buy the app through new ID. The app was free.
All apps (and other content from the store) are tied to the account that downloaded them, whether or not they are free. To do in-app purchases in that app you will either need to log in with the account that downloaded it, or delete it (which will delete its content) and download it with your currently logged in account if you want to do IAPs on that account.
-
How do I private message the customer service rep on here?
I go to the profile for the customer service rep but there is no way to send a private message..
The information is in the Community Announcements space. How To: Direct Message
-
How do I reach the customer service rep that I spoke with
I recently had a problem with my AT&T bill. The rep that I spoke with, Latrice Iiland was fantastic. How can I reach here to discuss follow-up? Thanks!
E61381665 I hope that you are a corporate customer relations person as I cannot explain the total lack of communication/organization/problem understanding-solving of your outsourced phone support staff, which I have experienced to date. I have spent over 5 hours in phone conversations wihout ever being able to escalate the probelm to a supervisor/manager/customer service person. It has been like listening to a broken record over and over. And the fact that there is no customer service phone number in 2015 is a serious concern for an upscale consumer market. My Vaio computer sustained water damage in mid June. It took 4 days to get an authorization to get a repair. It is now over a month at Best Buy, and I keep getting updates from Geek Squad. They have ordered more parts six (6) times now and cannot complete the repair. At what point will I simply get a replacement/refurb/store credit/refund? I am a professional consultant and make a living with a laptop while traveling. A month is unacceptable to wait for a repair when I paid a 20% premium on my purchase at a Sony Store to insure continuity of service. Please help. Steve Klein
-
I have been a customer with VerizonWireless for over 10 years. I called two months ago because they had a new rate plan, in reading information on the website, it appeared they were going to switch everyone to the new program. I called (mainly because my bill was nuts) and the rep told me the new plan she was switching me to was $180 per month. The first bill came and it was $280, which they explained away as I was switching plans. The next month it was $255 (which was $25 more than I was paying), when I called the rep - was very quiet. I explained what I was told and she seemed confused. When I asked to speak to a supervisor, she stated they were all in a meeting and one would return my call within 24 hours. IT HAS NOW BEEN 36 HOURS AND I CAN GUARANTEE I WILL NOT HEAR FROM VERIZONWIRELESS MANAGEMENT UNTIL I CALL THEM AGAIN.
This is truly wonderful customer service!!!! Does anyone know how to reach somebody at VerizonWireless, that can explain why I was told one thing and then received something else. My thought is if they treat a 10 year customer this way, how are they treating the new customers.Ohvandijk1,
Hearing of your experience is very concerning to me and I want to help find the answers you're looking for. I would like to review the bills you're referring to. I've requested to follow you. Please accept, follow me back, and then use these steps http://vz.to/1cOOY6O to send me a direct message. I look forward to hearing from you soon!
SarahO_VZW
Follow us on Twitter @VZWSupport -
What a frustrating experience I have had trying to get away from This phone and Plan. I just want to down grade this phone. What difference does it make to you here? All VZW will do is re certify the phone and give it to someone else. I just would like to down grade to a cheaper phone and do away with android os. I still have the same issues with the phone as I did with my other one within a hour of re activating it. I should have no issues with the os it is flawed and should not happen. I am sorry to say but The blackberry OS is a lot more stable. There may not be as many apps but it is more productive and being able to multi task is a lot more needed on a phone. I was told yesterday I would get a call back today at 7pm when this tech support lady would start her shift to give me my options and she did not call. Making me call at 930pm today and after talking to someone I waited for 45 minuets to be hung up on. That is a real great way to treat a customer and make things better. I just want away from the Andriod OS. What difference does it make to you as a company to make a customer happy who was with you since 08 and having a second device added on to the account? What Poor way to treat someone to make them happy with all the profits you have and can't give anything back to a customer.
What a frustrating experience I have had trying to get away from This phone and Plan. I just want to down grade this phone. What difference does it make to you here? All VZW will do is re certify the phone and give it to someone else. I just would like to down grade to a cheaper phone and do away with android os. I still have the same issues with the phone as I did with my other one within a hour of re activating it. I should have no issues with the os it is flawed and should not happen. I am sorry to say but The blackberry OS is a lot more stable. There may not be as many apps but it is more productive and being able to multi task is a lot more needed on a phone. I was told yesterday I would get a call back today at 7pm when this tech support lady would start her shift to give me my options and she did not call. Making me call at 930pm today and after talking to someone I waited for 45 minuets to be hung up on. That is a real great way to treat a customer and make things better. I just want away from the Andriod OS. What difference does it make to you as a company to make a customer happy who was with you since 08 and having a second device added on to the account? What Poor way to treat someone to make them happy with all the profits you have and can't give anything back to a customer.
-
I don't feel safe replacing this. I don't think the customer service rep understood.
I just talked to an agent and described a Verizon box in our apartment. We just moved in and this is a utility box in our apartment that we are dealing with. It's in no way connected to my current service as it was there before we moved in. The battery is low light is on so I called to have them come and replace it. She told me I would have to and said the battery would be here in 10 days. This battery has been beeping every 20 mins and it's frustrating to say the least. This is Verizon's utility box, not mine, and it's annoying that it's in our apartment closet instead of in a utility closet.
The last part is that I don't feel comfortable touching or moving this battery after I saw the warning labels on it. Someone from Verizon please help me get this resolved so I don't feel like I'm playing Russian roulette just trying to turn off a horrible beeping noise from Verizon's utility box.Note that this is a peer-to-peer forum. Verzion does not provide direct support here. If you want an official Verizon answer, you'll have to contact them directly (see "contact us" at the bottom of these web pages).
The box is called on ONT, which stands for optical network terminal. The battery is a sealed lead acid battery. It is really easy to replace. Just pull it out and swap connectors.
The primary safety message is don't open the battery as there is nasty stuff inside. Unless you plan to take a hammer, saw or prying tool to see what's inside, you're safe. You can easily recycle it at Home Depot or Lowes.
Note that if you do not have Verizon FiOS phone, internet or TV service, you don't need the ONT to be powered. You can remove the battery and unplug the ONT without concern.
Also, don't be surprised if Verizon sends you a bill for the battery. The battery is not Verizon equipment, it is owned by the occupant. If you truly don't have an account with Verizon, you may never see the battery they promised you. But no worries, just yank out the old one and unplug the ONT.
Enjoy!
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem. -
Can you set your phone to turn off and on at certain times?
Help?
No, there is no app that can do this (Without Jailbreaking), because it would require integration into iOS.
-
turn my phone to send Verizon wireless and those instead of the stuff found. I'm not in charge $600 for the for the phone. I'll talk to multiple customer service reps and nothing has really been done about anything other then we'll keep looking or so for stretching it out. since September I've been dealing with thison a month-to-month basis they cut my services they reinstate me and tell me that they're going to knock off the reconnection charge as I have four lines. Unfortunately my main reason for this phone is my work emails which I need to do because I do work and to contact my mother who is 85 years old and I'm the sole caregiver. I don't know what else to do. I have spoken to a supervisor by the name of William or Will oats in that he said he was going to look into it and was going to help me out. Never heard from him again- just original email to quiet me down. I've been sending him emails just about every day trying to make sure that I get my message across. Seems like Verizon Wireless really doesn't care about the long-term customers. Looking forward to hearing from someone that can help me with my plight.process is faulty for returns. You don't accept them in the stores because as one customer service rep stated you can't get your own employees to send the devices back. Now the responsibilities is on the customer the paying customer the one that keeps you alive. And it's not fair that I there's no way I can prove that I put it in the mailbox. So what are my next stepswhat is it that I need to do to clear up this charge of $600. It's about economy as $600 to me at this very point it's a lot of money. I've been your customer for 10 years I've got four lines I've given will my mothers telephone number home number..number but now she's got to sit by the phone to make sure that she picks up all the calls. And nobody can hear what I have to sayand nobody has been able throughout all these months and check your notes check your notes to see how many times I've called how many time you cut my services how many times you reinstated me and how many times that I spent an hour and a half to two hours on the phone going through this process. I think the stress level is to know thqt I did exactly what you asked...I am now paying the price for your faulty process I'm all I'm asking is review my account tell me what I did wrong I follow your procedure so I don't understand....to top it off...my wife hasa per diem job...and she too is affected by loosing out on work leads...
as you can see, the cel is no longer a commodity. It's a way of life.
PLease se call me at -----just remembered....I don't have a service line.I have a similar problem with my fathers service, it wasns't $600 but what is rightfully your money, you deserve it back, I wrote this complaint on the Consumer Affairs website:
In August 2014, my son went to Target to get a new cell phone and was told his Unlimited Data would still be on his plan (he shared a line on his grandfathers account). Well it turned out that Target messed it up and my son immediately called Verizon to get it taken care of but they were not able to do anything about the lost unlimited data but the customer service rep did try to find the best offer for him. In the mean time Verizon was suppose to send him a new cell phone, they never sent it and he was without a phone so he took his business to another cell provider. Verizon DID charge him for the new service that they had spoke about. So when the new bill (Sept) came, the service he never used was on the bill and when we called to inquire about it we spoke to a Judy and told us we would be receiving a credit of the amount that was paid. Well, we got the next months bill (Oct) and still no credit, so called them again and spoke to a Nadine ** . She looked into the account and saw the amount that was paid and said she would submit it again for a credit and she would get back to me in 2 days, no call back.
The next bill (Nov) came and no credit again, call again but didn't get the girls name and she put me on hold to look over the previous conversations. She said she sees in the records about the credit and said it takes a while to get it thru the supervisor authorization and she would put it in as a "rush priority". On Dec. 5th my dad's cell was turned off, so I call yet again to Verizon, and explain the whole story to them again. This girl explained to me that the request was not put in correctly and that she would submit it right this time, they even turned the cell back on for him.
So here we are today, Dec. 30, 2014, I get the bill...NO CREDIT, call up and get a gentleman in billing, explain this whole thing again and he transferred me over to customer service where I spoke to a Jordan and yet again told him the story. By this time I was fuming, 3 almost 4 months of calling for this credit and he looks into the account and tells me there is nothing that states there is a credit so all the other customer service reps see it but now it is gone. He said he can only issue me a $25 credit to the bill, not even close to what the bill was that I paid. At this point I wanted to speak to a Supervisor and even that was a problem.
He did call me back after my phone died. He put me on hold again to speak to a supervisor himself and said that he can only offer me $100 credit for all my troubles for the past few months. I took the $100 credit because Jordan said if I spoke to the supervisor, the $100 credit might not be an offer anymore so it was either take it or leave it. Now where I stand, they get away with NOT giving the credit due to customers. I am done with Verizon.
today being March 12, 2015, he FINALLY got the said $100 credit...but because of their delay, he service was shut off and I refuse to pay the reconnection fee due to their neglect of a customer of over ten years. My father's service will NO longer be with a place that has NO VALUE in customer service....Verizon robs their customers anyway they can. -
Even I cant believe this is happening again! i'm once again asking for help with my account. Since im very sick I ask that u look into my account and read the hell verizon has put me through and assist ending the hell once and for all even if that means ending my contract, i just want the hell over. I went into my bill tonight and the mess was still there I paid $110. that's what I owe
I guess I spoke too soon! I really can't believe this nightmare is not over yet! My account is still wrong. The credit that I was due totaled $63.00 I am looking at a message on my phone saying that $21.01 was credited which makes my balance $219.72. I received a text the following day that says, I processed your credit of $30.00 and your new balance $216.73 how is that possible? None of the late fees were credited and the amount due for my monthly charges are wrong. Before any changes were made to my data plan back in Nov. My monthly charges were $140.00, I needed my hot spot back and i was told that the hot spot will increase my bill $10 for each phone that totals $20. The customer rep that change my data plan at that time also gave me a credit of $20 to compensate for the increase until I had time to talk with customer service about the mix-up with my Hot spot. I originally had the hot spot, but the rep that change my plan almost a year prior told me nothing was changing except I was getting more for less money. I explained to that rep that I need my hot spot 4 times a year...and I don't want my plan to have any changes. To verify what I'm telling u check my account and see that I called from Albany New York wanting to know where my hot spot was and I was told I didn't have the hot spot on my account since the last data change! I lost money once again due to the verizon rep's. so my current data plan the rep promised would increase $20 which makes my monthly charges that were $140 prior to the change $160 after the hot spot was returned to my account. Then I was given a $12 credit per month for 12 months because of so many mistakes made to my account so with that $12 credit my monthly charges should $148 + surcharges + taxes and that's not what I see. I do know this much right now my account is in such a shambles I can hardly see the light at the end if there is an end! I need real help!
>> Personal information removed by Verizon Moderator to comply with the Verizon Wireless Terms of Service << -
file:///.file/id=7873307.718I downloaded LR for MAC when my free trial ended. But - I get a "renew your membership to reactivate the develop module" when I try to edit images. Help!
If you purchased the Perpetual Licensed version of Lightroom and received a 24 numeric serial number you will have to download the correct version from the link below.
Before doing the new installation you will have to uninstall the existing version from your computer (it is the Creative Cloud version) since it is requesting you to "renew your membership" . This process will not interfere with your Catalog file, Preferences or your personal files, it will just remove the existing application. Both versions are the same application just a different download and activation process.
Reboot your system then run the install of the Perpetual License download and input the serial number to activate. Things should be fine.
Adobe - Lightroom : For Macintosh : Adobe Photoshop Lightroom 5.7 -
when trying to use find my Iphone says off line , suggestion is to switch on and off airplane mode , so are you saying when you have your phone nicked you should leave a note for the thief to do this so we can trace him?
Ivorbiggin wrote:
so are you saying when you have your phone nicked you should leave a note for the thief to do this so we can trace him?
Yes. -
Bought wife an iPhne 4s for xmas. when i connect to itunes i get a message that says iPhone cannot be used because the Apple moible device service is not started. my iPhone and kids apple devices work fine but are on a seperate account. whats the deal?
Not sure why only one particular phone is having this problem but this article will help you check and restart it if it's in fact not started: http://support.apple.com/kb/ts1567. Even if it is running, suggest you stop and restart it.
-
My Wireless mac keypad has stopped properly working. The keys sometime do not correspond to the result, or a a simultaneous duel actio, for example when the delete button is pressed the. Ursor does go backwards, but it also turns the sound up. The keyboard is properly connected to the computer, and the battery life is up in the nineties.
Help please !!!!Hi, thankyou for your response. Can I just confirm that you mean turning the computer on and off again, or re-booting the whole system. If it is the first I have already turned the system on and off, with no luck.
Regards -
After restarting my computer firefox is deleted for Windows, when i try to open firefox a message pops up saying the program has been moved from its original location and is unable to run How do I get Firefox on my computer permanently?
I have tried everything I could to fix this, but some things require actually being on Firefox, and since I cannot get on, I cannot click on the tabs to do it. I have even totally uninstalled firefox, and that has not fixed this. I still get the same message that firefox is running and I need to close it or restart (which I have also tried dozens of times). I have removed things like Java, and that has not helped either. If I cannot even get on line in firefox, how can I fix this. I am not crazy about using internet explorer, but right now, it is my only option. I even tried to start in safe mode, and the same message box pops up!
Maybe you are looking for
-
Can I use data from Servlet in my static html page?
First of all, I can NOT use jsp because of web server's restriction. I have a servlet which will give me some image links in html file via doGET and doPOST method. I also need the sizes of the images and compress the images if too large. My question
-
'This device already associated with an Apple ID'
Hope someone can help with this. One of my students needed to download a recorded homework assignment that she'd saved to iTunes - I let her log into my iPad to do this, not thinking it would be a problem, but now I can't access any of my Music! I ge
-
Why can't I open Photoshop CS5.1?
I can't open Photoshop CS 5.1 Extended. I recently started adding CS6 applications, but I haven't installed Photoshop CS6 yet, because the Adobe website says that other CS applications can run side-by-side with CS6 applications on your computer. Sh
-
Hi there I just have written down the following program.Program runs successfully and I get the results.But the only issue is that I want to print out the common number from this program.E.G If I enter 1,2,3,4,5,5,5,6,7,8,it should display the common
-
Nokia 5800 is freezing when I get a call or SMS wi...
My Nokia 5800 is freezing when I get a call or SMS with charger and USB cable (Media transfer mode) both are connected. I need to remove the battery to resume from the freeze. Similar kind of freeze occur when I was transferring the music in Media tr