Grey screen in iTunes when playing downloaded movie

Since the update from 10.7.5 Server ed. to 10.9 Mavericks on my Mini-mac I have problems with the playback of downloaded iTunes movies. The only thing I see is a grey screen. This not only is the case for playback with iTunes, but also for playback of DVD's.
When I want to play the movie on my AppleTV (from the iTunes library on the same mini-mac) it's no problem. On my iMac: same. No problem.
So it must be something on the mini that handles the playback of copy-protected material. I think I need to remove something and get it installed anew, probably something Quicktime related.
Is there anyone that can help me out?
Berry

Oh, Apple, sometimes you drive me mad.
I filed a bug report.  Seriously????
17852793     iTunes move plays only audio, no video, gray screen
Apple Developer Relations13-Aug-2014 10:23 AM
Engineering has determined that this issue behaves as intended.

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