Grey screen on startup even after removing stuck disc!

Thanks for helping me to remove stuck disc from IMac slot (can't remember its proper name but it is a beautiful turquoise). However, it hasn't solved the other problem. On starting up I get the usual "DONG" sound and whirring and a bright screen which then becomes dead and grey and nothing happens. Could someone please give me a suggestion of keys to hold down etc., as I have no idea which are appropriate in my case. Luckily I just did a backup so all is not lost! Thanks in advance, Sheila Jones
IMac     Reg No. M5521
IMac     Reg No. M5521

am replying myself to say what else I have tried. I have inserted the software restore disc as a startup but it will not show hard disc so cannot restore software. I then inserted software install disc as startup but the same thing happened. So the machine is capable of working, it just won't open the hard disc. Hope someone can help me. Sheila Jones
IMac   Mac OS 9.0.x   Reg No. M5521

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    - I have NOT reset SMC (is it worth a try?)
    - I have a bootable Yosemite USB, holding option I can select that but instead of presenting the Utilities window it just brings up the Apple and status bar then grey screen. For some reason my WiFi network isn't in the list either. Also, the image of my hard drive that appears has a custom icon that I haven't used for at least 5 years, very odd indeed.
    I'm at a loss, any help would be greatly appreciated.
    NOTE
    My left fan is faulty, I have ordered a new one online. I have been using SMCFanControl to monitor it, if the computer has been feeling hot I have been increasing the RPM for a minute to cool it just to be safe until the new fan arrives. Last night I increased the RPM and SMCFanControl became unresponsive which is why I forced the computer to shut down because I couldn't reduce the fan speed back to normal.

    I am able to get into Internet Recovery Mode but eventually the globe disappears and it's right back to the Apple and status bar then grey screen again.
    When holding Option only my hard drive shows, there is no recovery drive option.

  • Grey screen when startup

    My macbook pro shows grey screen when I start the computer after I heard the sound of start. What's wrong?

    Take each of these steps that you haven't already tried. Stop when the problem is resolved.
    To restart an unresponsive computer, press and hold the power button for a few seconds until the power shuts off, then release, wait a few more seconds, and press it again briefly.
    Step 1
    The first step in dealing with a startup failure is to secure the data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since the last backup, you can skip this step.
    There are several ways to back up a Mac that is unable to start. You need an external hard drive to hold the backup data.
    a. Start up from the Recovery partition, or from a local Time Machine backup volume (option key at startup.) When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.” The article refers to starting up from a DVD, but the procedure in Recovery mode is the same. You don't need a DVD if you're running OS X 10.7 or later.
    b. If Step 1a fails because of disk errors, and no other Mac is available, then you may be able to salvage some of your files by copying them in the Finder. If you already have an external drive with OS X installed, start up from it. Otherwise, if you have Internet access, follow the instructions on this page to prepare the external drive and install OS X on it. You'll use the Recovery installer, rather than downloading it from the App Store.
    c. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, start the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
    d. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
    Step 2
    If the startup process stops at a blank gray screen with no Apple logo or spinning "daisy wheel," then the startup volume may be full. If you had previously seen warnings of low disk space, this is almost certainly the case. You might be able to start up in safe mode even though you can't start up normally. Otherwise, start up from an external drive, or else use the technique in Step 1b, 1c, or 1d to mount the internal drive and delete some files. According to Apple documentation, you need at least 9 GB of available space on the startup volume (as shown in the Finder Info window) for normal operation.
    Step 3
    Sometimes a startup failure can be resolved by resetting the NVRAM.
    Step 4
    If a desktop Mac hangs at a plain gray screen with a movable cursor, the keyboard may not be recognized. Press and hold the button on the side of an Apple wireless keyboard to make it discoverable. If need be, replace or recharge the batteries. If you're using a USB keyboard connected to a hub, connect it to a built-in port.
    Step 5
    If there's a built-in optical drive, a disc may be stuck in it. Follow these instructions to eject it.
    Step 6
    Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to start up, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can start up now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
    Step 7
    If you've started from an external storage device, make sure that the internal startup volume is selected in the Startup Disk pane of System Preferences.
    Start up in safe mode. Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Post for further instructions.
    Safe mode is much slower to start and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
    The login screen appears even if you usually log in automatically. You must know the login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
    When you start up in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, the startup volume is corrupt and the drive is probably malfunctioning. In that case, go to Step 11. If you ever have another problem with the drive, replace it immediately.
    If you can start and log in in safe mode, empty the Trash, and then open the Finder Info window on the startup volume ("Macintosh HD," unless you gave it a different name.) Check that you have at least 9 GB of available space, as shown in the window. If you don't, copy as many files as necessary to another volume (not another folder on the same volume) and delete the originals. Deletion isn't complete until you empty the Trash again. Do this until the available space is more than 9 GB. Then restart as usual (i.e., not in safe mode.)
    If the startup process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
    Step 8
    Launch Disk Utility in Recovery mode (see Step 1.) Select the startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
    This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it may produce. Look for the line "Permissions repair complete" at the end of the output. Then restart as usual.
    Step 9
    If the startup device is an aftermarket SSD, it may need a firmware update and/or a forced "garbage collection." Instructions for doing this with a Crucial-branded SSD were posted here. Some of those instructions may apply to other brands of SSD, but you should check with the vendor's tech support.  
    Step 10
    Reinstall the OS. If the Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
    Step 11
    Do as in Step 9, but this time erase the startup volume in Disk Utility before installing. The system should automatically restart into the Setup Assistant. Follow the prompts to transfer the data from a Time Machine or other backup.
    Step 12
    This step applies only to models that have a logic-board ("PRAM") battery: all Mac Pro's and some others (not current models.) Both desktop and portable Macs used to have such a battery. The logic-board battery, if there is one, is separate from the main battery of a portable. A dead logic-board battery can cause a startup failure. Typically the failure will be preceded by loss of the settings for the startup disk and system clock. See the user manual for replacement instructions. You may have to take the machine to a service provider to have the battery replaced.
    Step 13
    If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store, or go to another authorized service provider.

  • 27" i5 Mid 2010 iMac not showing grey screen on startup intermittently

    Hi all, I am new to Mac, but I have been around PC's for decades.
    I will be talking to a Genius this week, but thought I'd reach out here before I talk to them to see if this is a known issue with a known solution. If all else fails, I will return the Mac to Amazon for a replacement since it is brand new.
    Read several posts and I DON'T think I have the sleep issue everyone is talking about. My issue is coming out of a cold boot.
    Here is what happens.
    I click the Apple logo to "Shut Down..." the iMac.
    Then when I go to restart it, most times, I hit the power button on the back and within 4-5 seconds, I hear the "dang" sound. Then a few seconds later the grey apple logo comes up, and then in about 22-24 seconds, I see my desktop.
    *Here is the problem. Ever once in a while, on startup, after I press the power button, I still hear the*
    *"dang" sound after about 4-5 seconds, but then the screen stays completely black for about 100 seconds, then my desktop shows up.*
    Other than that, my iMac seems to be running great. I have rendered several hours of iMovie projects really tasking the computer with no issues.
    I have done everything everyone suggested here already:
    My startup disk is pointed to my Mac OS x, 10.6.5 on Macintosh HD
    I have reset the PRAM
    I have run AHT in extended mode with no trouble found.
    The system is completely stock with no modifications and was brand new 2 days ago from Amazon.
    Here are the exact specs:
    Model Name: iMac
    Model Identifier: iMac11,3
    Processor Name: Intel Core i5
    Processor Speed: 2.8 GHz
    Number Of Processors: 1
    Total Number Of Cores: 4
    L2 Cache (per core): 256 KB
    L3 Cache: 8 MB
    Memory: 4 GB
    Processor Interconnect Speed: 4.8 GT/s
    Boot ROM Version: IM112.0057.B00
    SMC Version (system): 1.59f2
    When I started up the Mac, it asked me if I wanted to update and I did. Oh, one other thing. I am not sure if this is related, but before I "noticed" this happening, I went to shutdown once, and I got the spinning color wheel and the Mac would not shut down. I finally held the power button down to force the shutdown. When I mentioned that to a Genius (before I knew I had this problem I am telling you about), he seemed very intent that I should bring it in or get it replaced. Maybe I am being paranoid but I guess the spinning color wheel should not happen on a brand new iMac that was less than a day old.
    Oh, I also went to Disk Utility and repaired the volume and fixed the permissions. On another note, every time I go to check the permissions, some java files seem to always have the wrong permissions. Not sure what that is about.
    Anyway, just reaching out to see if anyone has this issue or if this is a know issue with a known fix.
    Also, i am new to Mac, so if you suggest I try something, please give me detailed instructions since I don't know my way around a Mac too well yet. So something as simple as "did you upgrade to the new video driver" won't help me much since I am not sure if I did that out not yet or how to check it.
    Thanks!!

    Thanks for suggestions of pointing to the StartUp drive. ALready did that with no help.
    I actually erased the drive and restores and same issue. I called Apple and they said they did not know of any issues with the mid 2010 27" i5 or i7 iMac's.
    They did agree that it may be a graphics card issue where the graphics card is not resetting itself properly.
    When I shutdown and remove the power and plug the Mac back in, it seems to solve the problem, but as long as it stays plugged in, even after a shutdown and a clod boot, I still intermittently get the error.
    So, sounds like no known issue and I just have defective HW. Sending it back to Amazon today for a refund.

  • Macbook Pro won't load past a grey screen on startup!

    I apologise for what will most likely be an essay ahead.
    I have a Macbook Pro (2.16ghz) that is just over three years old. It is running on Leopard with all the up to date patches / updates. Over the past week or so, it has been 'playing up' in the sense that the spinning loading icon would appear at random intervals and stay there for a good 20 to 30 seconds or so, not allowing me to do anything. If I would be listening to music, the music would pause and then come back on.
    It would normally appear when something was trying to load. For example, the final straw was when I was using Adobe Bridge and it was taking an extremely long time to load up the photos I had imported and in the end I gave up. Speed has never been an issue before and my MBP has 2GB of RAM.
    So I backed up what I needed and proceeded to do an 'Erase and Install(Leopard) format. Once formatted, the MBP booted up and I completed the registration, took my User picture blah blah etc. Once done, the MBP booted into OS X - this is where the problems occurred. The spinning loading icon appeared and after about 30 seconds or so, the Finder window / toolbar at the top disappeared, as did the Macintosh HD icon on the desktop. All I was left with was my wallpaper and Dock with icons in. However, if I clicked on any of the programs, nothing would happen.
    Naturally, I tried restarting it and the same thing happened again. I figured that because my MBP was connected to a second Dual monitor, that this might have been the issue so I decided to boot from the OS X Leopard CD and do another 'Erase and Install'. I once again got past the registration screen, but this time, instead of booting into OS X my MBP stuck itself on a grey screen. It would not go any further.
    I then decided that the spinning loading icon issue may be a RAM problem. When I first got my MBP, I upgraded the RAM so I knew how to take it out and replace it. So I tried taking out the RAM stick (1GB) I put in orignally and booting it with the original 1GB stick. The same problem occurred. I tried the other way round, putting in my 1GB RAM stick and taking the original out - nothing worked. I tried every possible combination, even swapping the sticks around.
    Eventually my brother tells me he has some spare RAM which I also try and once again, this does not solve the issue. So I figure it cannot be a RAM problem.
    So next I try booting from the OS X Disc on startup and run Disk Utility. I verify and repair the Mac HD which comes up fine. No errors, no issues, nothing.
    I finally scour the internet for info on what could be the cause of the problem and the biggest suggestion seems to be formatting. So I once again try formatting my MBP for a third time - however this time, I get the original problem. It boots up into OS X but then the Finder toolbar and Mac HD icon disappear, leaving me with Dock and Wallpaper.
    The final thing I try is resetting the MBPs PRAM on startup. This does not solve the issue.
    So here I am. If you could be bothered to read all of that, well done haha I'm not sure if I could have.
    If anyone has ANY suggestions or advice, please post!
    I do not have Apple Care so if I was to take it to the local Genius bar, would they look at it for free and diagnose it? Or would that cost me? I have never had to take my MBP in before.
    Thankyou again

    I just skimmed over this because the post is like a small novel! lol Try a Apple Hardware Test. I think it's probably a bad logic board.
    http://support.apple.com/kb/HT1509
    Don't take it to a Genius Bar until you've done this, saves time and you might have a little more info to give them. Also that way you won't feel pressured into anything. It's out of warranty, so sometimes I've noticed they can be a little pushy especially on a very high dollar replacement such as a new logic board on an out of warranty item. Also the "enhanced diagnostic" is around $100, so you might have to at least fork over a hard earned Benjamin and not get anything fixed. And whatever you do, DO NOT, I repeat, DO NOT tell them you upgraded the RAM yourself. If they are feeling in a good mood and decide to knock off any money or waive any sort of fees, this will kill it instantly. RAM is considered "user serviceable," but they normally try to plead "the part you installed is not Apple Authorized" or the "installation caused the issue and was not an ACHT." Put back in the original stick and leave it alone. Hope this helps you out!

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