Grey screen with ios 6 written on it with a 'i' button that pops out a blue box.when i go it it looks like recovery mode and tells me to connect to itunes
This phone was thrown and it looks like this.when i connect to itunes it tells me to put a sim in when i already have one in.
Hi PeterRin,
If you are in Recovery Mode and it is not recognizing the SIM card that is in the iPhone, you may want to try the troubleshooting steps outlined in the following article (not all steps may be applicable for a phone in this condition):
iPhone: Troubleshooting No SIM
http://support.apple.com/kb/TS4148
If it is recognizing the SIM card but is having issues activating, possibly with a message about the SIM card not being supported, you may find this article more useful:
Get help activating your iPhone
http://support.apple.com/kb/ts3424
Regards,
- Brenden
Similar Messages
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It's disabled and tells me to connect to iTunes. But when I do that, iTunes wont detect the iPod.I have put the iPod in USB- mode, and by that I mean I have tried connecting with holding the home button when connecting the USB. Help?
Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Wrong passcode results in red disabled screen
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Restoring iOS software
To restore from backup see:
iOS: Back up and restore your iOS device with iCloud or iTunes
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload most iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
If problem what happens or does not happen and when in the instructions? When you successfully get the iPod in recovery mode and connect to computer iTunes should say it found an iPod in recovery mode. -
My ipod says it is disabled and tells me to connect to itunes but nothing is happening how do I fix it
Place the iPod in Recovery Mode and restore via iTunes.
iOS: Wrong passcode results in red disabled screen
If not successful, try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings -
my Iphone 4S is stuck in DFU mode and its not responding connected to Itunes for a restore. I keep getting a 3194 error and 9006. Can any one Help?
What type of jailbreak was used on it?
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please help! my iphone randomly went unresponsive, when plugged into itunes it flashes apple logo and itunes doesnt recognise it and when plugged into the mains its in recovery mode, asks to be connected to itunes, but immediately turns off when unplugged from mains
You could try to do a hard reset, sometimes resetting the phone helps. Hold down the sleep/wake button on the top and the home button until you see the apple logo, this make take a minute or two but this might help.
-
My Iphone 4s is stuck in recovery mode and is not being recognized by Itunes.
I've tried updating my itunes, restarting my computer and nothing seems to be working. My phone is stuck with the itunes logo and the cable telling me to plug it in. ive tried everything but nothing seems to be working.
Hey Sonia.jackson
Thanks for the question. I understand that your iPhone is not recognized in iTunes. The following article may help to resolve your issue:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
Specifically, if your iPhone is not recognized while in recovery mode, see Step 5 - subsection "If the device is not recognized while in Recovery Mode":
Thanks,
Matt M. -
IPhone 5s stuck in Recovery mode and it cannot be recognized by iTunes
Hello Apple Community!
I have iPhone 5s 7.1.2 (16gb), I tried to restore the iphone by holding the shutdown button with the home button, now it shows that I have to connect to iTunes, when I try to plug the usb into my device, iTunes doesn't recognize my iPhone so I can restore it, any solutions please?
Tried everything, even using another device and another USB wires but nothing seems to work.
any feedback will be appreciated!
Note: My phone light up whenever I plug the USB to my laptop.
Thanks in advance.Fui estafado por Apple. Vivo en Argentina. A fines del mes de junio compre en Miami un iphone 5S. Hace unos dias al bajar al actualizacion IOS 8 , el telefono comenzo a funcionar muy mal. Al intentar bajar la actualizacion 8.0.2 para restaurar el telefono por eI I tunes, el telefono dejo de funcionar definitivamente. Aqui comenzo la cuestion. Comunicaciones interminables con soporte tecnico en Mexico y USA. El telefono no funciono mas. Genere multiples reclamos y todavia sigo esperando una respuesta. La atencion es muy mala. Nadie se hace responsable. Es de un telefonoa otro , musica, a otro, mas musica y nunca una respuesta util e inteligente.
Llame hoy otra vez y me daran un TURNO para atnederme para el reemplazo del equipo.
Es una verguenza la atencion al cliente y el servicio tecnico de un producto defectuoso como el IOS 8 el que curiosamente en menos de una semana ya sufrio dos actualizaciones o parches por lo monumentales errores que tenia.
Aviso esto para las personas para que esten atentas y reclamen sus derechos como consumidores frente a esta empresa que no tiene la minima calidad de atencion para con sus clientes/usuarios.
Alejandro -
My phone is in plane mode and its says "disabled connect to iTunes"
How can I turn off the plane mode?
I can't connect to the iTunes, when I try to get in iTunes my phone stills with the blue circle and the charger icon.
Please HelpAirplane mode is not relevant. You do not have to use the find my phone app. The answer was given in your previous post - you need a computer running iTunes and follow the directions in iOS: Forgot passcode or device disabled
The section you need is "Use Recovery Mode" - do exactly what it says there. It WILL wipe all data from the phone, sorry to say. -
My sons ipad2 is stuck in recovery mode. The only option on I tunes if to restore the iPad. However, he does not want to restore it and lose all of his things on the iPad.
Does he have a backup on his computer or iCloud?
You can redownload apps/music etc for free.
Downloading Past Purchases from the iTunes Store, App Store and iBooks Store
http://support.apple.com/kb/ht2519
Cheers, Tom -
My iPod Classic is in recovery mode and it doesn't appear in iTunes or Windows 8.
Okay, so my 160GB iPod Classic just decided to enter recovery mode for whatever reason. According to the troubleshooting information that I've seen, all I would need to do at that point is connect it to my computer and have iTunes recover it for me. But the problem is that neither iTunes nor Windows 8 seem to notice that it's there. Now, could someone please tell me how to recover my iPod while it's in this state?
did you try to do a soft reset?
Press MENU and the SELECT buttons simultaneously for over 10 sec.
It should reset itself.
Then, if youc onnect it to your computer, does iTUnes recognize it? -
IPod stuck in recovery mode, and doesn't even appear in iTunes, so I can't restore, HELP!
So my iPod appears to be stuck in recovery mode, which shouldn't be a problem, but for some reason is isn't showing up on my computer. I'm not getting the "is not recognizable error" It just literally doesn't even exist to my computer, My iPod doesn't even show up in the devises on my computer, BUT WHEN I PLUG IT IN, IT CHARGES? so I'm just really confused, any input would be great. Thanks!
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try another cable
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
What to do when your ipod touch is in recovery mode and you dont have access to itunes
I just got done updating the Ipod . And I had to conect it to iTunes but I am not able to access my iTunes.
Anything i can do ?You have to connect the iPod to your computer and restore via iTunes. The computer has to have an internet connection
Try DFU mode if necessary to allow the restore.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings -
Alright, here are the details: my iPod Touch 5th gen. is stuck in recovery mode, and it won't connect to iTunes so I can restore it. Now, I know I have the latest version of iTunes, I have deleted it & reinstalled it, and even restarted my computer, but it still won't come up in iTunes...What should I do??
Try:
- iOS: Not responding or does not turn on
When it says place the iPod in recovery mode use one of these program
For PC
RecBoot: Easy Way to Put iPhone into Recovery Mode
If necessary:
Download QTMLClient.dll & iTunesMobileDevice.dll for RecBoot
and
RecBoot tip
For MAC or PC
The Firmware Umbrella - TinyUmbrella
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
please help
Place the iPod in recovery mode and then restore the iPod via iTunes. For recovery mode see:
iPhone and iPod touch: Unable to update or restore -
Iphone gone into recovery mode and wont connect to itunes or allow me to turn it on
i tried to downlaod the new software and now phone has gone into recovery but wont connect to itunes or allow me to turn phone back on
Hey Justinrulz108,
Thanks for the question, and welcome to Apple Support Communities.
Your issue sounds similar to the device not being recognized in iTunes while in recovery mode. It may be good to attempt the troubleshooting in the following article:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
Refer to Step 5 "Verify that the Apple Mobile Device USB Driver is installed" and the sub-section titled "If the device is not recognized while in Recovery Mode". Here is an excerpt to get you started (see article for full information, including important additional steps):
Your device may not be recognized while in recovery mode. This can happen during an update or restore of your device. Typically when your device is in recovery mode, it will show the "Connect to iTunes" logo on its display. If iTunes does not recognize the device when in this state, try the following:
1. Open the Device Manager:
Windows XP: Click Start > Run. In the resulting dialog, type devmgmt.msc and press Return.
Windows Vista or Windows 7: Click Start. In the dialog, type devmgmt.msc and press Return on the keyboard. If Windows needs your permission to continue, click "Continue".
Windows 8: Move the cursor to the upper right corner, click the magnifying glass, type devmgmt.msc, and press Return.
2. Click the plus ( + ) icon (Windows XP and Vista) or the disclosure triangle () (for Windows 7 and 8) next to Imaging Devices, Other Devices, Portable Devices, and Universal Serial Bus Controllers to expand these sections.
3. Check these sections for one or more entries called Apple Mobile Device (Recovery Mode). These entries may or may not have exclamation marks on them similar to the following:
[continue with steps]
Thanks,
Matt M.
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