GT780 problem with under keyboard memory socket

in my country has MSI GT780 specification
Intel Core i5-2410M (2.30 GHz, 3 MB L3 Cache, up to 2.90 GHz) 
  Chipset Mobile Intel PM67 Express Chipset 
 Graphic system
  Graphic Chip nVidia GeForce GTX 560M (1.5 GB GDDR5) 
 Display
  Type 17.3 inch WUXGA (1920x1080) LED 
 Main Memory
  Memory 8 GB DDR3 
now i buy new memory kingston 4GB PC3-10600 CL9 204-pin SODIMM x 2 piece then i place them in my laptop on under keyboard memory socket
 ,my laptop can't be open but when i take them off my laptop can be open again
i try to use factory memory form another memory socket try to place into under keyboard memory socket ,my laptop can't be open again but i take it off and return to old place
my laptop open again
how should i do ? i want to upgrade my memory to 16 GB T-T

I too have the same problem. It works fine to swap the ram modules that is underneath, but not to install modules in the slots under the keyboard. My computer also have the i5 processor and 6 gb ram installed from factory.
Anyone got this to work ?
EDIT: I found this option at GenTech PC; http://www.gentechpc.com/config.asp?config_id=MSI%2D1761
If you scroll down to where it says RAM, it also says that Core i5 CPU only support up to 2 DIMM slot. This info is not what they tell us in the original user manual. I will ask the MSI if this info is correct.

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