Had to buy a new laptop and am trying to install XI (current and active licensee)....registration setup screen indicates ("Invalid Serial Number")
had to buy a new laptop and am trying to install XI (current and active licensee)....registration setup screen indicates ("Invalid Serial Number")? Account is active.
Is it by any chance asking for a "qualifying serial number"?
Similar Messages
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I had to buy a new laptop after my old one died, after authorizing my new one nearly my whole library has disappeared. How do I get all my songs back?
Likely, because you are now using a different Apple ID and iTunes account. Return to using your old Apple ID and authorize only after you have de-authorized your old computer.
You can de-authorize individual computers, but only by using those computers. The only other option is to "de-authorize all" from your iTunes account.
1. Open iTunes on a computer
2. From the Store menu, select "View my Account..."
3. Sign in with your Apple ID and password.
4. Under "Computer Authorizations" select "De-authorize All".
5. Authorize each computer you still have, as you may require.
You may only do this once per year.
After you "de-authorize all" your authorized computers, re-authorize each one as required.
If you have de-authorized all computers and need to do it again, but your year has not elapsed, then contact: Apple - Support - iTunes - Contact Us.
For more information on authorization and de-authorization: iTunes Store- Authorize or deauthorize your Mac or PC. -
as my adobe cs 5 master collections keeps having icc profiles and visualization issues, i've tried to reinstall the hole package. my mac book pro dvd reader is broken, so i downloaded from the adobe website a master collection and tried to install it with the serial number i used in the former installation but a error messages says that it's an invalid serial number.
i've already tried to install from the dvd's in another mac and it worked, with the same serial number, so i'm out of solutions.
any thoughts that may help me?Si precisases de qué lugar de Adobe o de otro sitio has descargado....
Si indicases el nombre del archivo descargado,....
Respecto a la instalación, repito la lección de ruta es un paso, que puede pasarse por alto, aunque no sé si la instalación convencional reconoce una red entre varios equipos.
No hay ningun mensaje que indique que descargas una versión u otra, tampoco hay o sale ningun mensaje cuando instalas un programa en chino, eso si, al introducir el no. de serie (que no es el adquirido para la versión en chino) te dice que no es válido y punto. No más explicaciones.
Asi que por favor explicanos lo preguntado al rincipio, o vuleve a descargar la versión correcta, en el idioma correcto y desde un lugar oficial de Adobe.
Creo que Adobe te puede facilitar esa descarga a traves de la web "Licensing" con unas claves que te facilitarán si logras ponerte en contacto directo con ellos en tu país, (que tampoco sabemos cúal es). Suerte. -
I purchased Adobe Acrobat Pro and have tried to install it now three times and it just will not even start to install? Any ideas?
Can you describe exactly the steps and behavior that you are experiencing? There really isn't enough detail in your description to assist you.
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We got a new laptop and redownload iTunes, will my iPad connect to this new laptop as well? We recycled our old laptop.
Sync with new computer
https://discussions.apple.com/message/11527071#11527071
1) Without connecting your iPad to your laptop, start iTunes. Click on Edit. Click on Preferences. Click on Devices. Check the box next to "Prevent your iPod etc. from automatically syncing." Click OK.
2) Now connect your iPad to your laptop and start iTunes.
3) When iTunes starts, right click on your iPad under Devices in the left column. Select Transfer purchases etc.
4) After it finishes transferring all your apps to your new laptop, right click on your iPad and select Backup your iPad.
5) After it finishes backing up your iPad, right click on your iPad and select Restore etc.
6) After it finishes restoring, left click on your iPad , then click on the Apps tab on top, and check the box next to Sync Apps, then click on Apply below.
If everything on your iPad looks good after the sync, go back and click on Edit / Preferences / Devices and UN-check the box next to Prevent your iPod etc. The only other thing you may want to check is if your contacts, bookmarks, etc. are syncing correctly now. If not, go to the Info tab after connecting and make sure you indicate which features you want to sync with what sources.
That should do it. -
Due to divorce, all my music is on my iTunes and iPod. I have had to buy a new laptop and want to transfer the library to the new computer before deauthorizing the old one. I dont want to have to use an external drive every time I want to listen to my music. How can I do this and have the same basic iTunes setup as before? HELP!
You might consider itunes match for moving CDs you've copied into your itunes library if you dont have a way to use home sharing.
iTunes match is an optional service offered by apple that costs about $25 a year. It scans your music library and if it finds music that is already in apple's itunes catalog it'll automatically "unlock"/"store" these in the cloud for you. Items that it does not find in the catalog it'll upload and store these in the cloud for you and you can download them on your devices. See http://www.apple.com/itunes/itunes-match/ -
I have had to buy a new laptop because my old one crashed.(windows 7) . I have downloaded itunes but my music is not there when i sign in. Help
Your library is on your old Laptop on the HDD.
iTunes keep is library on your HDD (hard disk) maybe you can take out the HDD of your crashed laptop and recover your music files
To have a libray on the net (or cloud) you can use in the future iTunes Match, he upload you library on a cloud (on the net) with your account. So you can share and enjoy your music everywhere.
Hope i help
Julz -
I HAD TO BUY A NEW HARD DRIVE FOR MY LAPTOP. I AM TRYING TO RE-INSTALL MY ADOBE PHOTOSHOP ELEMENTS 12 BUT IT KEEPS SAYING MY SERIAL NUMBER IS INVALID. WHAT DO I DO?
jessicar
Just user to user....based on past and current history, Adobe Tech Support is not going to help you with a technical issue which is preventing you from using your purchased serial number for Photoshop Elements. Version 12 is not the current version. And, the Adobe Tech Support is limited even for the current version which is 13. If this matter involves a purchased activated serial number trapped on a crashed computer while you are trying to install on a 3rd computer, then probably Adobe Chat Activation can be of assistance. If that is the case and you want to explore that possibility, then click on the following link
Contact Customer Care
Photoshop Elements
Adobe ID, Signing In
Adobe ID, Sign In, Account Help
Chat Panel
If the above link does not hold its set, then you will need to navigate to the Chat Panel using the above titles as guides.
Are you getting one of those "too many computers with your serial number" messages? Then the above should apply to your situation.
Before the above consider....
a. For Photoshop Elements technical issues please post your question in the Adobe Photoshop Elements Forum. Somehow your
question got posted in the Adobe Premiere Elements Forum.
b. Have you verified your Photoshop Elements serial number at the Adobe web site (http://www.adobe.com) - after signing in with your
Adobe ID and Password, type My Products in the Search field and follow the path to your product in My Products. Click on Adobe
Photoshop Elements 12 in your list to reveal the serial number.
c. Do the install with antivirus and firewall(s) disabled.
ATR -
Had to buy a new computer and not able to download my ITunes purchases
I had to buy a new computer and I am not able to download my old purchases. I didnt back up my purchases on my old laptop. What can I do to download my old purchases? Thank you
+I didnt back up my purchases on my old laptop.+
Woops, big mistake not backing up, since you only get ONE download from the store; no more downloads will be coming to your new PC.
Do you at least have your purchases on an ipod? You could authroize the new PC, then do itunes menu > file > transfer purchases from ipod. -
I have bought an ipad 2. My macbook is old mac os x version 10.4.11 and itunes version 9.2 which cant synch my new ipad as i need version 10.5 or later which however is not compatible with my mac os x. what can i do to synch my ipad without having to buy a new laptop?
Maggie, if you go to http://www.everymac.com and look at the MacBook list, and find your machine, all 2006 and later had Core 2 Duo cpus so could use Mac OS X through Lion. They only have 1 GB ram so that would have to be upgraded, can use up to 4 GB which would be preferred for Lion. You could easily upgrade that machine to Snow Leopard, 10.6.8 is the highest, and raise the memory to 2 GB so it woud run better. You can then use the latest iTunes and have easy syncing of your iPad.
Memory can be found at Mac specialists like Crucial and OWC, http://www.macsales.com they guarantee their ram and have on-line videos on installing.
Just some things to think about. -
I have 2 ipods,one for music and the other for old time radio shows.Each had their own file.My computer crashed and I had to buy a new one.Now both ipod files are merged into one.How do I seperate them on the computer?
Hi Craig
Unfortunately, in your case, there isn't really a way to separate them as far as I can think.
You could try restoring from a backup, and choosing an older backup perhaps
Cheers -
I have many phones on my account. I am not eligible for upgrade but I had to buy two new phones for others. Can I give one of them my old iPhone 4 and take the 4gs? Thinking maybe switch sim cards? Thanks in advance for any help
Yes.
Just call your provider and tell them what you want and they will help you get it done properly. -
My iPhone 4 screen shattered so I had to buy a new one. I backed up my shattered iPhone to iTunes so that I could restore my new one. When I went to restore it, it said that I had an incorrect password although I know it was right. I tried changing the password and it still told me that I had an incorrect password. So now my new phone has lost all its pictures, its music, its apps.... is there anything I can do to get my phone to restore?? PLEASE HELP!
If you can't get the password correct, you CANNOT restore from that backup.
However, if you've been using your phone as recommended by Apple, there should be minimal data loss.
Your iTunes library is on your computer, so you can synch all your apps, music, movies, ringtones, etc, on to your new phone.
Similarly, contacts should be synched to Address Book, Outlook, or a cloud service for you to easily synch back to your new phone.
Pictures taken from your old phone and not synched to your computer are lost, but you would have been synching those photos to your computer frequently as recommended. Other photos that you synch TO your iPhone are still on your computer.
You won't be able to get text messages back. -
I recently had to buy a new computer and had to download ITunes again, it wouldnt let me open ity with my normal account so had to open a new one, because of this i cant back up my phone cause it doesnt says as the data is from another ITunes i will loose it all. Is there anyway to merge the 2 accounts so i dont loose all my data when updating my phone?
There was no reason to start a new account.
You can certainly use your old account on any computer/device.
You cannot merge accounts. -
help please.... I HAD TO BUY A NEW COMPUTER, OLD ONCE CRASHED. OF COURSE I LOST EVERYTHING. I'M NOW TRYING TO INSTALL FROM MY OLD DISC PHOTOSHOP CS ... IT WILL NOT LET ME ACTIVATE!!!! I CAN'T FIND A PHONE NUMBER WHERE I CAN TALK TO ANYONE!!! WHAT DO I DO?????? I'M JUST THANKFUL I SAVED ALL MY PICS ON A DISC BUT I REALLY NEED MY PHOTOSHOP, IT'S OLD, BUT STILL WORKS! CAN ANYONE HELP ME?
Adobe shut down the activation server for CS2 and earlier a couple of years ago. In its place, they made available a new non-activation version of CS2. As an existing CS owner, you're entitled to download it.
Download and install the non-activation CS2 from Error: Activation Server Unavailable | CS2, Acrobat 7, Audition 3
Use the new non-activation serial number on that page. Your existing serial number will no longer work.
PS I presume you're using Windows. The CS2 version will not install or run on modern Intel-based Macs.
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