Hard drive broke twice in less than three years. Apple blames Seagate. Others in the same boat?
Right after the year of covered warranty the first drive broke. 13 months after, the replaced drive doesn't work again. Apple's response is to risk another $250 for another hard drive with no guarantee that it will last longer than 90 days (Seagate's covered period) or get a new computer but this time don't forget to get Apple Care.
Have other people gone through the same?
Or you can buy a Seagate drive from OWC that's covered by a 3 year Seagate guarantee. Enterprise drives carry a 5 year guarantee. For example:
500 GB Seagate notebook drive. Carries a 2 year guarantee and costs $70.00.
Similar Messages
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can not transfer date from one hard drive to another, I keep getting an error because I have two of the same file names and one file name is in caps and I cant change the file name. My original external has an error and needs to be reformatted but I dont want to lose this informations its my entire Itunes library.
Sounds like the source drive is formatted as case sensitive and the destination drive is not. The preferred format for OS X is case insensitive unless there is a compelling reason to go case sensitive.
Why can't you change the filename? Is it because the source drive is having problems? If so is this happening with only one or two or a few files? If so the best thing would be to copy those over individually and then rename them on the destination drive.
If it is more then you can do manually and you can't change the name on the source you will have to reformat the destination as case sensitive.
Btw this group is for discussion of the Support Communities itself, you;d do better posting to Lion group. I'll see if a host will move it. -
I'm getting S.M.A.R.T. error when trying to install Mountain lion. Hard drive works pretty well despite the Failing status. I understand that many users have been facing the same issue. My hard drive was/is working perfectly. Has Apple patched it yet?
Has someone found a solution which is not replacing the hard drive which works just fine? Or Is anyone aware of a procedure that can force the installation despite the S.M.A.R.T error? Below details of my hard drive
Thanks
ST31******ASQ:
Capacity: 1 TB (1,000,204,886,016 bytes)
Model: ST31000528ASQ
Revision: AP24
Serial Number: 6V***5JR
Native Command Queuing: Yes
Queue Depth: 32
Removable Media: No
Detachable Drive: No
BSD Name: disk0
Rotational Rate: 7200
Medium Type: Rotational
Partition Map Type: GPT (GUID Partition Table)
S.M.A.R.T. status: Failing
<Edited By Host>If you haven't done so, run Disk Utility /Applications/Utilities
to run a live verification.
The drive may be ok at the moment, but that's not to say the drive may fail at anytime.
Hopefully you have all your important data backed up just in case. -
Macbook Pro graphics card burnt twice in less than a year?
My early 2011 15' MBP just burned its second graphics card within 10 months of the last replacement. Does anyone else have this problem? Or with overheating? And how would you prevent this from happening again?
What you may want to do is contact AppleCare and speak with a senior advisor. Let them know your concerns.
When I did that the advisor told me that he can document my concerns and then if the graphics card does go out even if its outside of AppleCare, it will be documented and that they will cover the repairs. I thought that this was nice of them.
But when I stopped by my local Apple Store the Manager there offered to replace the laptop for me. He offered basically to refund the original purchase price and apply it to a new Mac. I asked if he can document him offering this.
I then called back AppleCare and they said since the manager noted that he recommends the MBP be replaced that AppleCare will replace it according to thier rules.
I ended up getting the newest MacBook Pro with all of the upgrades.
Lets hope that they take care of you as well as they took care of me. -
The ringer switch on the side of my Iphone 4S has stopped working and the phone is now turning itself on and off silent without me touching any buttons. Will this be covered under warrenty? I have had the phone for less than a year. Although I have had the screen replaced, and wondered if this may void the warrenty?
Yes, the screen replacement (I am assuming by you our a 3rd party) voided your warranty.
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IPod Nano 7th Gen- battery problem- less than 2 years old
When you connect it to the computer's USB (or to a USB power adapter) so that it has power, does it still operate properly? If it does, you are saying that as soon as you disconnect it from power (even after it has been connected for a while), it immediately shuts off?
Or is the iPod "dead" when you connect it to power? -
DVD Driver keeps ejecting DVD and requesting a Blank, I insert a Blank and the same message keeps coming up, any suggestions ?
Hi
a. You are using Cheap media as Memorex, NoName etc DVDs - I only use Verbatim
b. You use a DL-DVD or DVD+/-RW type of media - Old Macs can not use DL-DVDs - I only use DVD-R
c. Your DVD-burner needs a cleaning - Cleaning DVD without liquid but the brush type
d. Is there OK free space on Your Start-Up (Macintosh HD) hard disk - I never go less than 25Gb free.
e. Can You describe the material used to create Your DVD
- Video Codec/s
- Photo file formats
- Audio file formats
iDVD can not use all but only a few of them - still it tries and then often fails
Just to start by.
Yours Bengt W -
Three optical drives in less than four years?
Hello all,
Thanks in advance for reading. I have a MacBook Pro from 2008 with OS X 10.5.8. I bought OS X 10.6.3 and was excited to install. 1st try - optical drive recognized the install DVD, went through the motions of installing when after several minutes the computer went to blue screen, ejected the DVD, and the computer restarted. Ditto 2nd try. Went to Apple store for help on the issue, where the install was tried again, yielding same results. I bought a CD/DVD lens cleaner from Radio Shack, which did not help. 4th try on the installation, same results as before. I tried various DVD's from my movie collection and they played just fine. This is the second drive in less than four years to go belly up. I am not rough on my computer, nor is my workspace dirty. I'm perplexed though, because the first drive that needed replacing simply stopped working completely. That is, the drive was not displaying the selective behavior that this one is. After some time, I went back to the computer to try installing a 5th and final time. The DVD wouldn't even bring up the install window. The drive would spin for a few seconds and stop, this cycle repeating maybe three times before ejecting the media. I'm stumped - though admittedly, it doesn't take long to exhaust my knowledge as regards computer stuff. Does anyone have experience or suggestions about this? Am I going to have to suck it up and buy a third optical drive?9.5 mm SATA Optical Bay SATA Hard Drive Enclosure
http://www.ifixit.com/Apple-Parts/9-5-mm-SATA-Optical-Bay-SATA-Hard-Drive-Enclos ure/IF107-080-1
And like tjk said buy external youll be happier . -
We recently had the hard drive replaced on our Mac as part of Apple's replacement programme. Prior to sending it off for repair we did a final Time Machine back up, which was completed successfully. SInce getting the computer back we restored everything from the backup disk using Time Machine, which all worked fine, however now we are having problems with it completing regular backups. We receive a message each time telling up that the backup disk doesn't have enough space on it. It is telling us that it needs in the region of 370gb and only has around 30gb available. The computer hard drive is in the region of 350gb and the hard drive is a 400gb one. It is almost as if it is not recognising that the data already on the disk is the back up of this computer and is trying to complete a completely separate back up as opposed to just updating the backup already on the disk.
Has anyone else got any experience of this and therefore could give me some hints on what to do. I am reluctant to wipe the backup drive and start again, however I would prefer not to have to buy another hard drive if I can avoid it as this one is technically big enough
I look forward to getting some responsesHi, I never use TM myself.
Have you looked through Pondini's extensive TM help site?
http://Pondini.org/TM/FAQ.html
http://pondini.org/TM/Troubleshooting.html
Can't imaging something not being covered there.
PS. It's generally recommended a TM drive be at least twice the size of your main drive. -
I had iLife pre-installed on my aluminium Macbook 2009 with OSX Leopard on it. My hard drive broke but got most of the info off it and just installed snow Leopard on to a new drive and then downloaded and installed Mountain Lion over it. Now I don't have iLife anymore. How do I get it back?
Welcome to Apple Support Communities
Mac OS X doesn't come with iLife applications, so you have to install them manually after installing Mac OS X.
Insert the Applications disc or Mac OS X Install Disc 2 DVD and install iLfe applications. Then, open > Software Update, and install the latest update. If you want, you can purchase iMovie, GarageBand and iPhoto in the App Store, so you will get the most recent version -
Is this a lemon? How should Lenovo handle this?
Hello. From very beginning, shortly after purchase, V570 overheated (80-90 degrees Celsius, with screen shots of core temps as proof). Problem went on for several months, burning leg at one point. I called tech support, no call back and no repair scheduled. Kept notes, dates and times of all contact.
I had purchased next day on-site repair service for three years. So when no one called back about problem after ten days, I called back and raised a little pleasant ruckus. Got some action.
On-site tech installed more powerful fan. Helped out with high temps. Tech recommended motherboard to be replaced, since it was probably fried from overheating.
Then, the HDMI port no longer worked. Lenovo took more than a week on this repair. Parts were sent to a technician who was no longer in business, so parts were in Fed Ex limbo. I spent 10 hours on phone (5 hours to the Philippines) trying to straighten out the mess.
Problem escalated. No one from North Carolina or Texas ever calls back. No. Call. Back.
You can imagine my trust factor with Lenovo is zero now.
New mainboard installed. Works fine. Tech leaves. Two hours later, screen is completely black. Nothing. Dead darkness dead dead. Cannot power on. No tricks with power button, recovery button or anything else working.
Called support again about dead machine. Sending out another mainboard for another repair. I do research and realized this is the bad bad bad motherboard that *everyone* here is complaining about. Lots of other dead black screens from it. So, again another two hours on the phone.
Then, I call tech in Philippines back, and say, hey, this is the mainboard that is riddled with problems -- I really do not want to go through this again. They recommend another mainboard, but it's a slower one -- an i5 dual core instead of quad core.
At this point, we're three or four mainboards in, in terms of repairs that have happened and parts coming, on a machine less than a year old.
At what point does Lenovo make the financial or business decision that the best option is to replace the machine rather than paying for four motherboards and on-site repairs?
And, BTW, when I pay hundreds of dollars for a 3-year on-site next-business-day repairs, I mean ON-SITE, NEXT BUSINESS DAY. That's what my contract says, in writing -- I've got it in front of me. That doesn't mean 2-3 business days that all the techs are saying to me.
I've even had several techs say I need to send in my machine, and I say, uh, I have on-site repair, and they say they "need to get approval" to authorize on-site service. **bleep**??
This is the worst customer service and the poorest machines I've ever encountered.
I also have a 2-month old y570, that arrived with a broken battery bay and still the touchpad is as stiff and unusable
as Day One. Both the lower housing/battery bay and the touchpad have to be replaced or repaired.
I'm gathering that others are having as many problems with their machines as I am having with mine. And even when you pay for good service -- you don't get it.
IdeaPads bear no resemblance to the greatness of ThinkPads or the IBM of yesteryear.
Lenovo, please help.Unfortunately, the carrier that you purchased it from is where your warranty channel is. I wish I had a better answer but that is how the system works.
As I mentioned, even if you are within the warranty period and with the same carrier, the warranty is probably void since the device has been disassembled and repaired--they can tell when it's been apart. I've heard of this mirrored issue before and it's usually a hardware problem, as you've already been made aware of by the repair facility you took it to.
I hate to say it but you are probably out of luck on this one. Wish I had something better to tell you.
1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you! -
Hard drive says I have more than 300 GB available with a 500 gb capacity. Yet I get "Low Disk Space" error messages when I do anything.
Attempted solutions:
-I created a new User Account and I can download large files with no issues.
-I ran "Repair Disk Permissions" but still get warnings.
Google Drive Warning:
Spotify Warning:
But on my other user account I can use spotify and download large files, etc.Back up all data. Don't continue unless you're sure you can restore from a backup, even if you're unable to log in.
This procedure will unlock all your user files (not system files) and reset their ownership and access-control lists to the default. If you've set special values for those attributes on any of your files, they will be reverted. In that case, either stop here, or be prepared to recreate the settings if necessary. Do so only after verifying that those settings didn't cause the problem. If none of this is meaningful to you, you don't need to worry about it.
Step 1
If you have more than one user account, and the one in question is not an administrator account, then temporarily promote it to administrator status in the Users & Groups preference pane. To do that, unlock the preference pane using the credentials of an administrator, check the box marked Allow user to administer this computer, then reboot. You can demote the problem account back to standard status when this step has been completed.
Enter the following command in the Terminal window in the same way as before (triple-click, copy, and paste):
{ sudo chflags -R nouchg,nouappnd ~ $TMPDIR.. ; sudo chown -R $UID:staff ~ $_ ; sudo chmod -R u+rwX ~ $_ ; chmod -R -N ~ $_ ; } 2> /dev/null
This time you'll be prompted for your login password, which won't be displayed when you type it. You may get a one-time warning to be careful. If you don’t have a login password, you’ll need to set one before you can run the command. If you see a message that your username "is not in the sudoers file," then you're not logged in as an administrator.
The command will take a noticeable amount of time to run. Wait for a new line ending in a dollar sign (“$”) to appear, then quit Terminal.
Step 2 (optional)
Take this step only if you have trouble with Step 1 or if it doesn't solve the problem.
Boot into Recovery. When the OS X Utilities screen appears, select
Utilities ▹ Terminal
from the menu bar. A Terminal window will open.
In the Terminal window, type this:
res
Press the tab key. The partial command you typed will automatically be completed to this:
resetpassword
Press return. A Reset Password window will open. You’re not going to reset a password.
Select your boot volume ("Macintosh HD," unless you gave it a different name) if not already selected.
Select your username from the menu labeled Select the user account if not already selected.
Under Reset Home Directory Permissions and ACLs, click the Reset button.
Select
▹ Restart
from the menu bar. -
My daughter has a ipod touch 4 generation. It is running iOs 6.1.3. The problem is that it loses its data and reverts back to a new ipod at least twice a week. We connect it to the computer and restore it and it works fine for a few days and then we have to do the whole thing again. If we are not near our computer then we are screwed until we get home. It is less than a year old. I don't want to have to restore every few days for the next several years. All help is greatly appreciated.
A). This is the iPhone forum.
B). If it's less than a year old, it's under warranty. Make an appointment at the genius bar and get it taken care of under warranty. -
hello, my hard drive broke. I purchased a noew one. Now I have no access to Iphone or any of my old apps. even after I reldownload them. Please help. Important fro work.
Not ure what this has to do with iPhoto. Perhaps you'd be better off asking on the forum for your MacBookPro.
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My Grandson is trying to redeem an Apple Store email Gift Card, but their hard drive broke before it could be redeemed. The email sent by the Apple Store was lost when the hard drive failed. What needs to be done to redeem his gift card? Thank you. Zack
If the Gift Card is not yet been redeemed, you can still redeem it using an iOS device or another computer. Just follow the instructions on this article:
How to Redeem a Code:
http://support.apple.com/kb/HT1574
Hope it helps!
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