Hardware scanner resolution of HP Officejet Pro 8600 Plus

Hello,
is the hardware scanner resolution of HP Officejet Pro 8600 Plus really 4800 x 4800 dpi as it is claimed or it is made by the software? Thank you.
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Hi Jak44,
Open the Icon labeled Officjet Pro 8600 on your desktop, and then click on Scan a Document or Photo. When the Scan application window opens you can change the Resolution from the drop down menu.
I am an HP employee.
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Officejet Pro 8600 Plus scanner failure

I have an Officejet Pro 8600 Plus all-in-one. When I first got it, all of the features worked fine: print, scan, and copy. A few weeks ago, it started to not scan or copy, and printer was hit or miss. I have managed to resolve the printing issue, but it still wont scan or copy. I have tried uninstalling the printer both from the hp folder and control panel and then reinstalling the driver (I have the full feature one). I have tried the scan and print doctor, and it doesnt make it past the second step. The error message the printer displays is, "scanner failure: unable to scan, copy, or send a fax." I have also followed the steps to go into services, and both of the necessary dependencies are listed for the WIA, and the RPC and shell hardware are both started. Please help.

Hello ld2hx,
Welcome to the HP Forums.
I see that you are having an issue with scanning, copying and faxing.
First off, please make sure that you have the printer power cable connected directly to a wall outlet and not a power bar/strip. Here is a document that uses a LaserJet printer as an example but it is meant for HP products in general. Please click on the following link that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.
Please click on the following link for A 'Connection Error' or 'No Computer Detected' Error Message Displays during Scanning.
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here.
Thanks for your time.
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W a t e r b o y 71
I work on behalf of HP

Macbook Pro running Maverick doesn't recognize Officejet Pro 8600 Plus as a scanner

I am a new user to the Macbook, transitioning from Windows. I started with a preexisting Offciejet Pro 8500 but couldn't get it to work and discovered there were no Maverick drivers. I then bought and installed the Officejet Pro 8600 Plus wirelessly. I downloaded the HP software package for Mac. I can print. I can scan from the printer to the computer. I can use the HP Scan utility (although the HP apps folder also contains the 8500 apps and I'm not sure which is which). However, under System Preferences Printers and Scanners it only lists the 8600 as a printer and faxer; it does not appear under Scanner. And I cannot access it using PDF Converter for Mac, either. And it refuses to scan an entire legal page, stopping at the letter page limits, whether I use the document feeder or just place it on the glass.
( I also cannot figure out how to set up Network scanning - it asks for a folder address and I am not familiar with iOS nomenclature.)

Hi lahrm
I understand you are having issues scanning on the Maverick.
I will be happy to assist you with this.
I have included a document for how to scan on the Maverick.
I have provided a document for connection issues.
This document provides directions for scanning to a network folder.
If you need more assistance just let me know.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Gemini02
I work on behalf of HP

Hp officejet Pro 8600 Plus scanner document feeder making terrible noise

The top document feeder makes a terrible grinding noise as it feeds the paper for scanning. What should I do?

Hello @BarterG,
Welcome to the HP Support Forums!
I would like to assist you today with resolving the grinding noise you're hearing when your HP Officejet Pro 8600 Plus e-All-in-One Printer feeds paper through the automatic document feeder mechanism. This issue may be due to dirty rollers, debris in the feeder paper path, or a hardware defect with the document feeder mechanism. To resolve this issue can I please have you follow the steps below.
To start troubleshooting can I please have you click here. Once the support document opens please run through Solution one, Solution two, and Solution four. When you're cleaning the document feeder please keep an eye out for any paper or debris in the document feeder paper path that can cause paper feed and grinding noises.
Once your troubleshooting is complete, please test the document feeder again.
Please respond to this post with the result of your troubleshooting. Best of luck!
X-23
I work on behalf of HP
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping!

HP Officejet Pro 8600 Plus Scanner Software

Hi,
I'm a big fan of HP products. My last several printers, scanners and computers have all been HP.
I recently purchased the HP Officejet Pro 8600 Plus to replace an older machine with similar capabilities (ADF, duplex printing, etc). The previous machine was also an HP printer.
The problem that I'm having is that the software seems to have been downgraded. The software on my previous machine had the ability to automatically parse pictures laid on the flatbed scanner into individual JPGs. With the software on this machine, it seems that I need to manually crop each image. The options for optimizing each image, by removing scratches, automatically adjusting color, sharpening, etc. are all gone.
I really miss these features. I did find that I had been using a 'Basic' version of the software. I installed the full version and found it slightly different, but it still lacks the automatic image selection and image tweaks that I made such heavy use of.
Is there any way to get these options back?
Thank you,
--MrXmas
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NeonSkeleton,
That is unfortunate. It's a **bleep** nice machine except that the software is really a step backwards.
Is there any way to use the older software from another HP device? The standard microsoft scanner drivers don't do anything towards my need. The network connection seems to be a stumbling block for most of what's out there. I'd be happy to hard-wire via USB if that could get me the software upgrade (the speed over USB is a considerable improvement as well).
If it isn't possible to use another HP driver, do you have any recommendations for 3rd party drivers?
Thanks for your help,
Jim

HP Officejet Pro 8600 Plus scanner has become cloudy

I used the scanner to scan hundreds of photos and it was working perfectly throughout.
A couple weeks later I try scan some more and all of a sudden the left edge of my scan is coming out all cloudy.
For example, see http://www.lovettsoftware.com/downloads/hp/cloudy.png
Is there a way to clean, or recalibrate or do anything to fix this or is the scanner toast ?

Thanks for the link to the user guide. I tried all the glass cleaning ideas, but I see no improvement in scan quality.
I switched to a Canon Pixma scanner and the cloud is gone, so I'll go with that for now.
For comparison:
The bad scan from HP Officejet Pro 8600 Plus: http://www.lovettsoftware.com/downloads/hp/scan4.png
The good scan from Canon Pixma: http://www.lovettsoftware.com/downloads/hp/scan8.png
Notice the gray fuzzy tint around the top left edges is gone in the Canon scan.
Feel free to pass this along to your engineers so they can work on designing a scanner that lasts better. I really didn't do that many scans, I did 565 scans, in fact. I would expect the scanner to last a lot longer than that.

How do I attach a wireless scanner (HP OfficeJet Pro 8600 Plus) to Acrobat XI Pro?

How do I attach a wireless scanner (HP OfficeJet Pro 8600 Plus) to Acrobat XI Pro?

The printer status report has in line 47 the date (rounded to the week) the printhead was installed. Except in the rare case the printhead has been replaced this would correspond to the date the printer was installed.

HP Officejet Pro 8600 Plus (All-in-One) - Incoming Fax but mistakenly answer phone

I have landline phone service. On this line, I have multiple phones, an answering machine, internet service via wireless Uverse setup, and the HP Officejet Pro 8600 Plus as a fax. It's also a printer/scanner - but that uses the wireless Uverse service.
The unit works as a phone, if I answer in fewer than 4 rings. The answer machine picks up after 4 rings. If a fax, the fax connects after 6 rings. (Auto answer function is turned on.) This works.
If I mistakenly answer a fax call with the phone that the HP 8600 is connected through, I can press: 1,2,3 and the fax will answer. This works.
Problem: If I mistakenly answer a fax call from one of the other phones in the house (same phone line is ringing as before - but the phone is NOT the one through which the HP 8600 is connected) - 1,2,3, does NOT work. If I rush to the HP 8600: pressing the "fax" button on the unit does not connect the fax call; nor does the HP 8600 give me the option to "Accept" the call, when the phone as been answered.
Does anyone know what buttons to push to get the fax to connect when the phone line is answered at a phone? Either at the answered phone OR if I can get to the HP 8600 when I hear the fax tone - buttons I can push on the HP 8600 to get it to respond to the fax tones coming in on the line?
Thanks to anyone who can help.

Hello Vandy73,
I see that this is your first visit with us here on the HP Forums. Let me please take a moment to say "Welcome".
I hope you enjoy your experience!
To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I see that you have some concerns when it comes to answering a fax call by accident from another phone. Pressing the 1.2.3 on the fax is the proper way to remedy the issue when you answer from the fax, however this feature will not work from another phone.
I do realize that this is an inconvenience. The only resolution would be to contact the sender of the fax and have them resend.
Thank you for your time.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

HP Officejet Pro 8600 Plus e-All-in-One - terrible print & scan options

I just purchased an HP Officejet Pro 8600 Plus e-All-in-One an the print options look like they were written by someone from the 1990s. There are no options for lower resolution - only draft, normal, best and no option for black and white - other than grayscale. The print options box is the default box that was originally develped in the 1990s - no kidding. I also tried scanning some items and the box to see the scan is about 5" x 5" and there is absolutely no way possible to see what was scanned. I originally loaded the software using the disk provided witih the printer, but then I went on line and downloaded the "Full" version - which loaded exactly what was on the disk. I can not believe HP is even selling this thing with these types of drivers. I loaded the drivers onto my HP Desktop, running Windows 7 home, 64 bit and my HP laptop running Windows 7 Ultimate, 64 bit. Both HP computers are Intel I7 Quad core computers w/ 9 & 12 Gb of RAM respectively.
What gives? Do I need to return this thing because it certainly does not work properly and is not up to the HP standard we expect - especially for the $300 it costs to buy the thing. I bought this all in one because HP refuses to update the drivers of my older HP scanner to support Windows 7. That scanner showed the preview with a full screen, allowed me to change resolutions of scans, colors, etc.
Has anyone else experienced this type of garbage?

I agree the HP customer services and product services suck. I have an Officejet Pro 8500 and consistently had problems.
I think I'll change to a Cannon printer or another company. It is apparent that HP does not care.

HP officejet pro 8600 plus need to reset, but no screen access due to head error

hi,
I had some HP's 8600 but one of them it is dead as printer and it was replaced.
I need to use it only as scanner (no printing since its problem are the printing heads). The problem I cannot access to the menu through the screen since it is stock with the message mentioning the fail on printing head. The next option it is to watch a demo about heads.
Im trying to access in order to fix a new static ip for the scan.
Is there a way to reset so the printing gets an dhcp ip add? So far the scanner works fine through USB connection.
Thanks in advance

Hello @Rodrigo_cl,
Welcome to the HP Support Forums!
I understand that your HP Officejet Pro 8600 Plus e-All-in-One Printer has encountered a hardware Printhead failure and is not allowing you to scan using a static IP because of this. I would like to assist you today with resolving this issue.
Now, due to the error on the front panel of the printer, you will not be able to perform any resets on your machine. But, if your printer is currently on the network with an automatic IP we can utilize the embedded web server to configure a static IP.
Is your printer currently on your wireless or wired network?
Once I know if your printer is currently on the network, I can guide you towards configuring the static IP through the computer. I look forward to hearing from you!
X-23
I work on behalf of HP
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
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HP Officejet pro 8600 plus Scans show up as blank pages on Macs okay on PCs

Scans made on HP Officejet Pro 8600 Plus show up okay on PCs buas blank pages on Macs. Any ideas? I can copy them into Publisher and then save it from Publisher as a pdf and Macs get it okay. Prefer not to have to do this

Hi @JimmyParker
I would like to help you scan to your Mac. I understand that currently your scans are showing up as black pages, but only when you scan to the Mac.
I suggest uninstalling and reinstalling the software. Please use the instructions below to complete a more comprehensive uninstall than the basic uninstall.
Scrub/ Uninstall
Open the Applications folder > HP or Hewlett Packard folder > HP Uninstaller
Click continue, click on one of the printers in the list.
* Only do this step if you do not have any other HP Printers. Hold down Control, Option and Command, While holding the three buttons down,
Click uninstall.
Reset Printing System
Click the Apple icon (   ), and then click System Preferences.
In the Hardware section, click Print & Fax/Scan. The Print & Fax/Scan dialog box opens.
Right-click (or  Ctrl  +click) in the left panel, and then click Reset printing system…
Click OK to confirm the reset.
Type the correct Name and Password.
Click OK to reset the printing system. The Print & Fax dialog box shows no printer selected
Note: This will remove all printers in the print and Fax/Scan, any printer removed can be re-added later by clicking the plus (+) symbol.
Repair Disk Permissions
On the Dock, click Applications, and then click Utilities.
Double-click Disk Utility.
Highlight your hard drive/partition on the left (by default this is "Macintosh HD").
Click the Repair Disk Permissions button at the bottom of the window.
Once the repair is complete, restart the computer.
Restart the printer. Now you can download and install the printer software and install it.
HP Officejet Pro 8600 series Full Feature Software and Driver- OS X 10.9 Mavericks
HP Officejet Pro Full Feature Software and Driver - Mac OS X 10.6, OS X 10.7, OS X 10.8
When you add the printer, please ensure you are using the HP driver.
Select Add other Printer or Scanner
Select the printer you are adding and next to 'Use' you can the printer driver
Please let me know if you can scan now. Thanks.
Please click the Thumbs up icon below to thank me for responding.
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Sunshyn2005 - I work on behalf of HP

OfficeJet Pro 8600 Plus Wireless DOES NOT WORK with Mac Mavericks Based Network

Replaced my Brother system with the HP OfficeJet Pro 8600 Plus yesterday. There are many positive features of the 8600 Plus that prompted me to purchase it...
Modular Design
Large legal sized Scanner
Standard/Legal Paper Printer
Copy
E Print Capability
High Yield / Affordable Toner Replacements
Unfortunately, I discovered the Wireless network capability is less than desirable. After hours of installing, reinstalling, work arounds, internet solution searches, it just will not work. If you are able to get the printer to work on your network (with router), the scanner will not be visible, vice versa, etc...etc...etc...
HOWEVER, I did discover this solution. If the unit is near your base computer, install it to your computer with a usb connection. That allows you to have scanning and printing from that unit. Then you can connect the unit through its ethernet connection to your router. From there all computers can print within your network. It's not the best way to connect a WIRELESS printer, but at least it works.
I'm not certain why HP and Apple can't find a solution, but I never found anything on the net that worked. The problem seems to stem from the new Mavericks update from Apple, but I'm really not sure. I wasted an entire day of productivity attempting to make it work. I'm posting this so you don't make the same mistake. If you happen to know a verified solution, then I would welcome the information. Best of luck!!!

It may be a mac driver issue. Try installing the bootcamp update for your version of vista from here:
http://www.apple.com/support/bootcamp/
I'm not sure if this is supposed to work since I've never tried mac hardware at 5ghz on windows before...

Poor image quality when scanning coins with officejet pro 8600 plus

I recently upgraded my printer from an HP 2210 to and HP officejet pro 8600 plus. image quality on coin scans is terrible.
I have tried scanning both with the HP software and with windows 7 fax and scan software
I have saved images as BMP, JPG, PNG, and TIFF
I have used resolutions from 300 dpi to 1200 DPI
All give me similar unacceptable results.
Images are better when scanned flat on the scanner than when in slabbed holders, and from this I am guessing that the plastic is somehow interfering wiht the scan. Either that, or there is a very shallow depth of field so that even moving the coin a few mm away from the glass moves it out of focus. But even a raw coin placed directly on the glass has significantly worse image quality than the old 2100.
The first image is a coin scanned with the old 2100. The second has been scanned in a similar slab by the 8600

Hi terry_renee,
Welcome to the HP Forums! I am happy to help you with this scanning issue! I did a test with an HP Officejet 8600, at 1200 dpi, and no plastic covering. Just the quarter on the glass, and we cropped it to the quarter. This is the result.
I have a few questions for you:
What Operating System are you using for scanning? Windows or Mac? What version?
What scanning software are you using?
Are you scanning from the computer, or the printer's control panel?
Hope to hear back from you, and have a great day!
RnRMusicMan
I work on behalf of HP
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Officejet Pro 8600 Plus - Scan software doesn't have 8.5x11 letter size option

Just bought a new Officejet Pro 8600 Plus.
The included HP Scan software will only let me choose A4 or A5 paper sizes (as well as 6x4, 7x5, 8x6, 10x8). No 8.5x11 option, which is what I want to use most often. (this is from the dropdown options after clicking the "Scan..." button)
Is there something I'm missing? I'm generally pretty good at figuring this stuff out, but I haven't even seen this issue mentioned on forums, so I'm confused.
Also, when using the Scan To Computer function directly from the printer, I get the same result - it will scan my 8.5x11 document and output an A4 size file.
I'm running Mac OS X 10.6.8. I have installed all software and firmware updates I could find. I have my printer's region set to Canada, and bought the machine from a Staples in Canada. Wondering why I can't use any North American size formats?

@Simple1234 - I have reinstalled the software from HP's website, and no change. (it's actually the same version that came on the installation CD - 12.23).
@Sethaniel - I have definitely tried every combination of settings in those drop down lists, so that's not it.
Ruling out OS issues, my girlfriend is running 10.8, and the HP software is doing the same thing on her computer.
Using the System Preferences scanning method, I can choose paper sizes if set to scan from document feeder. If I change to flatbed, I have the option to manually type in the dimensions I want, but then I'm forced to manually drag the crop area to which 8.5x11 portion of the flatbed it will scan. Again, there's no way to just have the flatbed scan a letter size document automatically when placing the page at the top corner of the flatbed, where it shows you to place the page for letter size.
This seems like the most basic function of a scanner! I'm really perplexed by this. I would imagine most people in north america would just want to place an 8.5x11 sheet of paper on the flatbed and have an easy way to scan the correct size with no added fuss.
Printing works fine, and I can choose letter size, and many adjustable settings, so I think this is just a problem with HP's scanning software. I have tried all the usual basic steps, like restarting my computer & the printer, reinstalling software, running software update, looking through all the settings in the HP Scan software, any global settings I could change in System Preferences, tried using a different computer and OS X version, googling the issue, and posting on this forum.
Any other ideas?

OSX 10.8.5 CS5.5 & HP Officejet Pro 8600 Plus

I bought the HP Officejet Pro 8600 plus believeing it is MAC OSX compatable however upon trying to scan into Adobe CS5.5 suite of applications I was not able to scan into any of the Adobe CS programs. I can scan from the scanner into a PDF that the HP printer makes and place it in a folder on my computer but I cannot Scan directly into Adobe Acrobat X or any of the CS5.5 programs.
After a few hrs of searching I found on the user manual on page 50 the following
"The HP Scanning Software does not support TWAIN and WIA scanning on
computers running Mac OS X."
I need to know if this issue has been resolved and if so what is the solution or workaround to scan directly into Adobe Acrobat, Photoshop, Illustrator, Indesign or any of the other Adobe CS5.5 master suite collection.
From what I have read it seems that there are two issues here
1 most programs are moving away from twain and WIA in favor of something else forget what it is and HP moved on but did not consider backward compatability important so they didn't include what is needed.
2. Adobe could use a patch for this other format
If there is no current solution I will return the MFP (multi-function printer) and look for a replacement. I would appreciate any reccomendations from the community for an MFP that works pain free with Adobe CS5.5 and Mac OSX.
Looking for high quality scan with document feeder and flatbed, photo print capability does not need to fax.
Thank you your assistance.

facman
I am linking you to an HP Support document titled “Uninstalling the Printer Software” below. I am also providing you the link to the HP software for your printer titled “HP Officejet Pro Full Feature Software and Driver - Mac OS X 10.6, OS X 10.7, OS X 10.8” below as well.
Follow the first document and uninstall the software. Reboot the computer than download and install the linked software. This should resolve your issue.
Uninstalling the Printer Software
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c02259020
HP Officejet Pro Full Feature Software and Driver - Mac OS X 10.6, OS X 10.7, OS X 10.8
http://ftp.hp.com/pub/softlib/software12/COL44234/mp-107214-1/Officejet-Pro-8600_v12.23.0.dmg
Please feel free to re-post if you have any further questions or concerns we are here to help.
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Dunidar
I work on behalf of HP
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"Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~ Donald Porter

Hardware scanner resolution of HP Officejet Pro 8600 Plus

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