Having trouble installing and uninstalling Creative Cloud

Tried to install CC it got stuck and just kept spinning. Quit the install and tried to uninstall. Now when I try to reinstall get message that says Another version of CC desktop is currently runining. to Continue quit that instance and click retry. Error code:86 How do I get a clean uninstall and start over. I am a novice at this

restart your computer, clean and then reinstall per, Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6

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Having trouble registering for the Creative Cloud $14.99 a month student plan

I'm having trouble registering for the Creative Cloud $14.99 a month student plan. Once I've filled out the form and hit 'confirm' the following message comes up: "Payment System Unavailable: We're sorry. Something seems to be wrong on our end. Please try again later. If this continues to fail, please contact Customer Support." Customer support on chat transferred me to Sales on chat, and they have been unresponsive for almost 20 minutes. Any advice?

Hi Lindsey Martin,
Kindly contact our support team so that we can assist you appropriately.
Contact Customer Care
Thanks,
Atul Saini

I am having trouble installing and updating apps?

I am having trouble updating and installing new apps. Please help.

Try here:
Can't connect to the iTunes Store
However, it may be an Apple server problem since other have posted with the same problem.

I am having trouble with password on Creative Cloud, help

I downloaded Creative Cloud and it asks for my password, I asume it is my Apple ID pass word but it does not work. I can't update or open some files. I have no idea how to change it or see what is the problem. I need to download Illustrator but can't without the correct pass word. How do you change your pass word?

grandma,
This may be one for Customer Care (tick I Still Need Help and hope for an agent available for a chat),
http://helpx.adobe.com/contact.html?product=illustrator&topic=downloading-installing-and-s etting-up
or for Adobe Support (phone),
This may be one for Customer Care (tick I Still Need Help and hope for an agent available for a chat),
http://helpx.adobe.com/contact.html?product=illustrator&topic=downloading-installing-and-s etting-up
or for Adobe Support (phone),
http://helpx.adobe.com/adobe-connect/adobe-connect-phone-numbers.html

How much disc space will I need to install and run creative cloud?

Thinking of buying a Mac book pro and wondered what size hard drive to get, how much will creative cloud use up on installation?

There's an indication of file sizes for the installers here:
Adobe CC 2014 Direct Download Links: Creative Cloud 2014 Release | ProDesignTools
Any off-the-shelf Mac will have plenty of hard drive space to run Cloud software.
A bigger issue is how much space you need to store your data files (the files you create with the Cloud software), especially if you're doing lots of audio or video work.

Having trouble to join the Creative Cloud Student Plan

I've been trying to join the Creative Cloud student plan, but after i provide all my personal information like address, college name, credit card etc and confirm that i want to join it, the website shows an error message and tells me to try again. How should i proceed?

John, the error message was basically:
"There was a problem processing your request, please contact our Customer Service team on the number 0800 8921704 for assistance." (translated)
''Houve um problema ao processar o seu pedido, entre em contato com nossa equipe de Atendimento ao cliente no número 0800 8921704 para obter assistência.'' (original in portuguese)

Having trouble installing and configuring new hard drive

I bought a larger (320GB) Hitachi hard drive for my T61, to replace the 100GB that came with the computer. I had no touble making the physical installation, but can't boot up and use the new drive. I:
--used Acronis software (True Image 11 and Disk Director) to partition the new drive. The new partitions are proportionately larger than on the old drive.
--copied files from my original HD to the new one.
--tried, unsuccessfully, to boot up from the new drive.
--tried Thinkvantage software, but it wouldn't (1) recognize any external drives (USB HDD or my backup drive, also an external); (2) let me change the order of my boot devices (I get a synbtax-challenged message: "All items on this menu cannot be modified in user mode...[C]onsult your system supervisor." Well, *I'm* the "system supervisor," and I still can't get the program to let me edit the boot order).
I have tried to boot the new drive from original OS software (XP Pro), with no success. Same deal with Acronis's emergency book disk. At the moment, I'm letting Thinkvantage reformat and (maybe) reinstall everything that was originally on the factory computer. Whether it'll actually do this on a new and larger hard drive, I guess I'll eventually find out. If it works, I'll then try to restore my real files with Acronis.
Has anybody else had to deal with this exciting sequence of events?
--Fred Powledge

Lets start afresh. First do you want an XP or Vista system on your new hard drive? Do you know if the recovery disks you got with your system are for the operating system you want on the new drive?
If you bought a Vista machine with XP downgrade Vista will be preinstalled on the system and it gets delivered with XP recovery disks. The opposite can also be true the machine is delivered with XP installed and with Vista recovery disks. Iin both cases if you want to upgrade to a new hard disk on the preinstalled operating system you must first yourself burn recovery disks for the preinstalled system. Start -- All programs -- Thinkvantage -- Create Product Recovery Media, first disk must be CD the last two can be DVDs.
When you are sure you have the right set of recovery disks XP or Vista, boot from them and let them format the disk. They will automatically install the service partition and use all the remaining space of the new hard drive for the C partition. When I think about it even for Vista on the T61 there will be only two partitions C: and a hidden partition for the RnR service partition. The S and Q partitions only apply to the new T400/500 -- I should not have mentioned them.
If its the recovery disks that were delivered with the machine that are the right one for the op sys you want on the new hard drive and they dont produce a bootable system -- call Lenovo support and get new ones.
The details for Acronis I can't help you with -- I used my Windows home server backup when I restored my C: partitions on the new hard drives both on my T500 and my T42. Just be careful you dont mix up which is the old and new C: partition so you dont destroy the C. partition on the old hard disk by mistake. But as long as you don't point Acronis to the old hard disk the worst that can happen is you have to rerun the restore to factory settings on the new drive once more.
T500: Vista 32, 2.8GHz, 4GB RAM, 15.4" 1680x1050, 500GB 7200rpm, ATI Radeon HD3650 + Intel 4500MHD. T42: XP, 1.7GHz, 2GB RAM, 14.1" 1024x768, 250GB PATA, ATI Radeon 7500.

Trouble installing and uninstalling Adobe Acrobat Reader 9.3.1

Adobe wasn't opening the files. I did system restore several times and it didn't work. I uninstalled all the adobe programs and reinstalled. There was an error message about administrator. I tried again. Then it said adobe reader cannot be installed. Now I could get the documents but could not print them. Next I tried to uninstall again (all through add/remove programs) Now I cannot uninstall Adobe 9.3.1, the message is "patch package couldn't be opened. verify that the patch package exists and that you can access it, or contact the application vendor to verify that this is a valid windows installer patch package." When I checked to see what to do the answer was to use micosoft installer cleanup utility. This application comes with warnings and I want to be sure this is the correct thing to do and that it won't mess up other things on my computer. Please help. My children are in exams and need this program.

MICU (Microsoft Installer Cleanup Utility) might work, but it's something I've never used.
Regarding System Restore. I always tell people that System Restore is an absolute last resort if Windows isn't working properly. In other words, if your only other option is to reformat and reisntall the Operating System, try Restore first. Other than that it does more harm than good 99.99% of the time.
If you're comfortable with REGEDIT, you can manually delete the Reader folder from Program Files, and then delete all keys for Reader 9 from the HKEY/LOCAL MACHINE/Software/Adobe and HKEY/CURRENT USER/Software/Adobe registries, reboot, and then try re-downloading and reinstalling Reader. Again, that's IF you're comfortable with editing your registry. If not, go with the MICU.

Trouble installing and uninstalling Flash Player for Mac 10.4.11

Hello,
I have a Macbook Intel Core Duo Version 10.4.11
I am running Firefox 3.6.13
The problem is when I download the new version of Flash and I go to press the install button, it does nothing.
I have tried to uninstall my old version of Flash which is 9.0 but again it does nothing when I press the uninstall button.
Can someone please help?

Hi, When you refer to a "button", is this a button on your Mac? If so then that is difficult for me to advise you on since I don't use a Mac. I don't know how the Uninstall file or the Install file works. All I can relate to is the PC. With the PC, the Uninstaller can be downloaded and SAVED to the Desktop. Likewise the Installer. Then all browser windows are closed and ran from the Desktop.
How this works in the Mac is what I don't know.
Read the following since Chris Campbell knows more than I do:
http://forums.adobe.com/message/3546077#3546077
If this doesn't help you then perhaps another Mac user will see your post and help. I think I would go to the Apple Discussion forums since I'm sure you'll find the solution there.
http://discussions.apple.com/help.jspa
Thanks,
eidnolb

Trouble installing and uninstalling itunes

itunes stopped working on my hp laptop...my operating system is windows vista...when i try to open itunes i get a message that says that this action is only valid for products that are currently installed...so i tried to reinstall itunes and i keep getting this message as installation starts..."the feature that you are trying to use is on a network resource that is unavailable"...underneath of that the message it says "click ok to try again, or enter an alternate path to a folder containing the installation package itunes.msi in the box below".... there is a text box below that and over top of that drop down box it says "Use source" and next to that box there is a browse button... when i try to uninstall itunes i get teh same message...I'm basically stuck at that point...any suggestions on how to go about getting itunes back on my laptop and also how to save my music to a folder so i don't lose it in the process...thanks alot

yea its terrible...ive been screwin with quicktime player because a lot of the itunes problems are related to that...i wish i could just delete it and start over...i wonder if any mac technical people look over these forums cause i can't seem to find anyone who knows whats up...let me know if you find the answer

Trouble installing and uninstalling pre9 on mac

Hello
Im using a Mac and encountered an error that asked me to uninstall pre elements 9. After uninstalling I got the message the uninstalled encountered an error. When I searched the computer pre 9 is not there those I tried reinstalling pre 9 I get the message, the installation encountered an error restart the system. I restart and still get the error. Can anyone help me fix this problem and reinstall the program?

Check the below article : http://helpx.adobe.com/photoshop-elements/kb/uninstall-premiere-elements-photoshop-element s.html
If still same issue, i'll prefer searching and removing the remnants of the PRE9 files and folders manually.

Having trouble installing or uninstalling itunes

While trying to download updated itunes , it stopped working . There may have been a problem the hard drive being maxed out . I took care of the space problem . Running windows XP .When I hit the start button , itunes is there , but it says it's empty . In add / remove itunes shows 203mb of software. When I try to remove it I get error message "The feature you trying to use is on a network resource that is unavailable " It's looking for " a folder that contains the installation
package iTunes.msi " Thank you .

When I try to remove it I get error message "The feature you trying to use is on a network resource that is unavailable " It's looking for " a folder that contains the installation
package iTunes.msi "
(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

I am having trouble installing and using remote desktop client and admin on the same imac. I need help?

Can you give me a step by step on getting the client and the admin part of remote desktop to work? I am new to this and I need for remote desktop to work to install the Faronics Deepfreeze enterprise console on the new imac in office. The OSx version is 10.8.3 Any help will be greatly appreciated. Also, when I go to install the admin, it says that the remote desktop client is not updated and I cant get mac app store to show any updates. May be doing something wrong.

This is what I usualy do to setup ARDclient on a client computer.
on the client computer
go to menu bar (white bar at top of the screen)
click on the apple menu
chose system preferences
click show all button
click Users & Groups
click the lock to unlock
click + to create a new account
chose new account: type "administrator"
name the user some thing applicable like "ARDuser"
set a secure password
click create account
click show all button
click sharing
set the computer name to some thing descritpive that identifies the computer
check remote login
click on remote login
set allow access for: "only these users"
click the +
chose the ARDuser from the list
click select
check remote management
click on remote management
set allow access to "only these users"
click the +
select the ARDuser from the list
click select
check: observe, control, genereate reports, open & quite applications, delete and replace items, start text chat or send messages, restart & shutdown, copy items
click ok
click the lock to lock system preferences
click show all
quite system preferences
At this point you should be able to connect to the client using Apple Remote Desktop using the ARDuser setup above. Make sure the client and the ARD computer are on the same network the same way. IE both on ethernet or both on wifi. On the same internet conenction, if your were trying to conenct to a client over the internet there is more involved.
on the ard computer:
open apple remote desktop
from the left column select discover
make sure the list is set to bonjour
the client computer should show up on the list, with the name set above
select the client from the list
click control
you will be prompted for the user/pass to log into the computer. that's the ARDuser setup in the steps above.

I am having trouble installing and running the latest version (11.1.4) of itunes for windows

I have downloaded itunes 11.1.4 on my windows vista pc and i get a nicrosoft visual c++ runtime error message 6034 and can't get any further. Does anybody know how to fix this?

Click here and follow the instructions. You may need to completely remove and reinstall iTunes and all related components, or run the process multiple times; this won't normally affect its library, but that should be backed up anyway.
(99322)

I'm having trouble Synching on the Creative Cloud

It doesn't want to synch all my files. Like .ai files

jfbayb,
Are you able to sync some files but not others? Could you give us an example of the file names and locations (folder) for files that are not syncing?
Have you read this document: Error: "Unable to sync files" ?
Thanks,
Ben

Having trouble installing and uninstalling Creative Cloud

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