Having very difficult time transferring pictures and videos from iPhone 4s to Windows 7!

Hello, after spending over 6 hours trying to transfer all of the files from my 64 gb 4s I have finally given up and decided to seek help here because I have researched just about every help site and/or forum site and there just doesn't seem to be a logical answer.
First I tried using a program called "Phone to PC" and it would keep giving me an error that my iTunes was not open and it was clearly open. It asked me to restart my computer and try again and still no go!
Then I paid for an app called Photosync which seemed to work great at first but anytime a video would try to transfer 100/100 times it would error out towards the end of the file transfer saying that my WiFi connection lost when everything was looking good on my end.
Then I read a post somewhere to use drop box and I went ahead and paid the $9.99 price for 100gb and I'm literally transferring the pictures as we speak and the sad thing is that it is only uploading the pictures in my Camera Roll and not in my photo library.
So I have about 400 pictures in my camera roll and 4,149 pictures in my photo library. It seems as if I have no problems at all getting the pictures from my camera roll but for the life of me I cannot get to the photo library.
When I click on the iPhone from "My Computer" the only files that show up are my camera roll.
I can't believe I am having such a hard time getting these files transferred! I damaged my old laptop that had all those pictures on it and went and bought a terabyte to back everything up on in case I lose my iPhone and I have wasted almost an entire day trying to figure out and I cant seem to find any answers.
Could someone please make me feel like the biggest idiot and tell me there is an easy way and that I was just completely blind???
These pictures mean so much to me...most from my wedding, honeymoon, birth of my son, and my sons whole first year.
The videos are equally important as the videos are the reason for my 64 gb only having about 4 gb left
PLEASE HELP ME

Have you tried transferringing the videos via usb (sinc you're having trouble transferring them with PhotoSync) as described here: http://support.apple.com/kb/HT4083 and just transferring the photos with PhotoSync?

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