HD movie and tv show files won't play in iTunes 10.6.3.

Just did a fresh install of Mountain Lion and for some reason now HD movie and tv show files won't play. I get a black screen.
Standard Def tv shows and movies are still playing fine though.
Oh and yes I already tried switching it to 32-bit mode via the "Get Info" screen. Same problem results.
Any suggestions?

I think I have the same problem. Every time I play some HD movies in iTunes the movie seems to be stuck and the screen black. If I scrub the movie forward I can see the picture, even captions, but I can't play them. I said some because there are certain movies that DO play. I mean HD ones, SD video plays fine. But I couldn't find any clue. It's not a matter of file size, neither a matter of resolution, compressio... I'll wait for an update (system and/or iTunes) and if nothing happens I think I'll dig a little more. This is no big issue for me since they ALL seem to play perfectly when I select AirPlay to my Apple TV.
I'll try checking tags

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Downloaded Snow Leopard and now mp3 files won't play or open.. help!

Once I updated my system to Snow Leopard, my downloaded mp3 files won't transfer to iTunes or even play in general, they used to automatically download into my iTunes. Is there a specific setting I need to change?

What happens when you try to play in iTunes? Do you get any error messages? Can you play the mp3s in Quicktime or VLC?
If you want iTunes to play your mp3s, the setting for that is inside iTunes Preferences.
Have you tried repairing permissions and restarting your computer?

When are movies and TV shows going to be available on iTunes Switzerland ?

Hello,
I am from Switzerland and I was wondering when we will be able to purchase movies and TV shows on our iTunes store (both in French and German).
Thanks for your answer.
Best regards.
Zeekin

Zeekin wrote:
I am from Switzerland and I was wondering when we will be able to purchase movies and TV shows on our iTunes store (both in French and German).
as soon as the content-owners allow Apple to sell them in CH.
JGG

MP3 files won't play in iTunes (Vista), but will play in WMP/iTunes (Mac)

I have a strange problem that's starting to get incredibly frustrating!
Have a wonderful Mac (powerbook g4 1.5 ghz), got a new PC recently, running Vista and iTunes 7.5.0.20, and transferred my iTunes library over.
I've found that a significant number of MP3 files (maybe 5% of a library of 5397 songs) refuse to play on iTunes, but play just fine in Windows Media Player or in iTunes on my Mac.
The problematic files exhibit the following symptoms:
If I double click one of the files to play it (or hit the play button), nothing happens
If I set album art to show for the selected song, I get the mesage "Album Artwork Not Modifiable" in the album art box
If I try to convert one of the files to MP3, I get the error "Error occurred while converting the file "foo". An unknown error occurred (-50)."
The problematic files have artist/album/title info, but they have nothing listed for "Format" "Channels" "ID3 Tag" or "Encoded With" (the labels don't show at all in the "Summary" section of Get Info
Any suggestions? Right now, I'm thinking of re-encoding the problem files on my Mac, but that's a pretty kludgy workaround. Ideas would be appreciated!
Thanks!
Daniel
Message was edited by: dccarroll

I had this same problem and found a solution. I used an external program for ID3 tagging (MediaMonkey) and the tags it wrote for a few files must have been corrupt. As a result iTunes would not play the file. I simply re-tagged the files with MediaMonkey again and the problem went away.

I just purchased Premiere 13 and the video files won't play in Windows Media Player. I have audio but no video. What can I do? I have Premiere 12 and everything works fine with it.

What can I do?

Bonan
Premiere Elements 13 on Windows 8.1 64 bit
What are your export settings for this finished video from Premiere Elements 13?
For example - are you using
Publish+Share
Computer
AVChD
with Presets = MP4 H.264 1920 x 1080p30
or something different like
Publish+Share
Computer
MPEG
with Presets = MPEG2 1920 x 1080i30
or something different ....
We are going to have to get at your export settings which gets us to the properties of the finished video that you are trying to play in Windows Media Player.
If you take your finished video from Premiere Elements 13 and import that into a new Premiere Elements 13 project with Add Media/Files and Folders,
does it import into the new project. And, when the video is in the new project, does it display video and have audio in the Edit area monitor?
We need more details of the properties of the finished video. Knowing that you have no problems with this matter in Premiere Elements 12 and that
the finished video plays in CyberLink are important, but they do not help to figure out what is happening in 13 so that it does not happen again.
ATR

Some AAC files won't play in iTunes 10.5

I am experiencing two problems with some of my AAC files in iTunes:
1. Every time I sync my iPod with my Mac running iTunes 10.5 the following message appears:
"Some of the items in the iTunes library, including Revelation, were not copied to the iPod LeBaron because you are not authorized for them on this computer. To authorize this computer for items purchased from the iTunes store, choose Store > Authorize This Computer. For a list of items that could not be copied, click the triangle below."
When I attempt to authorize my computer the following message appears:
"This computer is already authorized. Including this one, you have authorized one computer out of your available 5."
-AND-
2. When I try to play any song in iTunes from the above mentioned list of songs the following message appears:
"This computer is not authorized to play Revelation. Would you like to authorize it? To play this song you must authorize this computer to play songs purchased using the account sheamets86. You may authorize up to 5 computers for each account."
When I sign in with my Apple ID and password the following message appears:
"This computer is already authorized. Including this one, you have authorized one computer out of your available 5."
Some of the songs on this list were part of a free iTunes sampler from the Monterey Jazz Festival and the others, to be honest, I can't remember where I got. How can I get around the two above-mentioned problems? (I have already tried burning them, but iTunes will not allow them to be burned)

I think I have the same problem. Every time I play some HD movies in iTunes the movie seems to be stuck and the screen black. If I scrub the movie forward I can see the picture, even captions, but I can't play them. I said some because there are certain movies that DO play. I mean HD ones, SD video plays fine. But I couldn't find any clue. It's not a matter of file size, neither a matter of resolution, compressio... I'll wait for an update (system and/or iTunes) and if nothing happens I think I'll dig a little more. This is no big issue for me since they ALL seem to play perfectly when I select AirPlay to my Apple TV.
I'll try checking tags

Radio files won't play in iTunes

Please help. I have been searching the support and discussion areas for 2 days and can't figure out my problem. Some radio files will play when opened in iTunes; others won't. From reading the posts and ideas, I've eliminated several things:
- increased the buffer to Large; no change.
- tried the buffer at different levels; no change.
- tried both pls and m3u files. Work from some stations and not from others.
- Checked the size of files. can play 64 kpbs some times, others not. Sometimes small files 24 kbps won't work.
- Checked the number of listeners; well within maximum but files wouldn't work.
- Tried files from the same station - wshu.org - at different times on different days. Sometimes will work, sometimes won't.
- Can't get any downloads from wliu.org to work, either pls or m3u.
What happens is that I'll go to the website, click on the download link. iTunes opens the file, tries to connect, and then stops. The file looks like it can be played; I'll press play. It starts to connect and then stops.
This also happens with some radio stations within iTunes. I tried 5-6 different NPR stations at various speeds. Some would follow the above behavior, some would work.
I'm going nuts. Can anyone help?
System:
iTunes 7.4(54)
QuickTime 7.1.5
MacOSX 10.4.10
I use a satellite connection, but work with fairly large graphics files and don't have trouble downloading or uploading.
Thanks,
Amanda
1.67 GHz PowerPC G4 Mac OS X (10.4.10)

Look in your music library in iTunes - you probably have several entries for wliu (the one I tested). When I clicked on their PLS feed, it appears to load into iTunes but goes immediately to the next song in my library. But I can double click the wliu entry and I get the station.

How do I delete Movies and TV Shows in my iTunes Store download Queue?

Please help...
I have Apple TV and I purchase TV shows and Movies via iTunes Store. These programs and movies have successfully downloaded to my Apple TV and I have watched them and deleted them off the Apple TV Hard Drive.
My problem:
I do not have much free Hard Drive space on the older laptop that I currently have iTunes running on. Everytime I open iTunes on my laptop it starts downloading the very large movie and TV show files and I do not have enough hard drive space for them and I do not want them now that I have alredy watched them.
My questions:
1. Can you delete everything that is currently in my iTunes Store downlonad queue so these programs and movies will not try and download? If so, how?...
2. Is there a way I can prevent this from happening in the future?
Any help you can provide would be greatly appreciated.

iTunes will not show me where the files reside (by right-clicking and selecting "show file" because the option doesn't exist for TV shows.
I don't understand, it does exist for tv shows.
Also, using the "delete" commend does nothing!
How are you using the delete command if you can't locate the file.
I have several shows taking up several gigabytes of disk space, and I can't locate them on my hard drive, or remove them from within iTunes!
Have you tried spotlight.

Anyone missing Movies and TV Shows menus during nor'easter?

When I first woke up the Apple TV today (installed latest version of OS yesterday: iOS 4.4), all main menus were present. Suddenly movies and TV Shows disappeared and all that works is Internet (but I can't get past YouTube), Computer, and settings.
Anyone else? Did Apple's TV server go down?

Excellent! Thanks!
As far as I'm concerned Apple TV is not a device, but a service and should be supported for its lifetime.
BUT...
Here is what the "wonderful" Apple support says (from India):
"Welcome to iTunes Store Customer Support. My name is Vaishak and I am glad to assist you today.
I understand that movie and TV show menus just disappeared from your iTunes Store page after updated latest version of iTunes (?!?!?! They don't GET IT). I know you must be eager to get this resolved and I will do all I can to help you with this matter.
You may find the following article helpful:
Apple TV: Basic Troubleshooting
http://support.apple.com/kb/HT1551
You can get lots of useful information on our Apple TV support pages, which are packed with instructions to help you use Apple TV and resolve issues:
http://www.apple.com/support/appletv
If you require more assistance, you may wish to call our AppleCare technical support team.
An AppleCare Technical Support Advisor can tell you about Apple's complimentary and fee-based support options, as well as help you determine which option might be most helpful in this case. To find the appropriate phone number, please visit:
http://www.apple.com/support/contact/phone_contacts.html
If I can provide additional help in finding the right Apple resource for you, or if you need assistance with your iTunes Store account, please reply to this message. I will be happy to help.
Thank you for being an iTunes Store customer. Have a great day!
Sincerely,
Vaishak
iTunes Store/MacApp Store Customer Support"

HT1390 I rented a movie and it shows up in my iTunes "Rented" section, but when I click to play it, it gives me an error message saying the movie can't be played because the original file can't be found. Please help!

I rented a movie and it shows up in my iTunes "Rented" section, but when I click to play it, it gives me an error message saying the movie can't be played because the original file can't be found. Please help!

Never mind I fixed it. Just in case anyone else has this problem, after you reinstall iTunes you have to delete all your old music, and if you have iTunes match all the songs you have saved on itunes match will display and you just have to download them to your Macbook.

Certain movies and TV shows won't sync with my iPad 2

I a unable to sync certain Movies and TV Shows from iTunes to my iPad 2.
Some iTunes Digital Copies and TV Shows downloaded from iTunes sync perfectly well.
However, when I attempt to sync my iTunes Digital Copy of Rise of the Planet of the Apes, or the two TV shows given away in the latest 12 Days of Christmas promotion, I get the message "XXX was not copied to the iPad because you are not authorized for it on this computer."
They all play fine on my iMac. Both the iPad and the iMac are signed in with the same iTunes account.
I have tried deauthorizing and re-authorizing my iMac, without success. The same message appears when I try to manually manage music and videos.
Any ideas why these files in particular will not sync? Many Thanks.
iPad 2 (iOS 5.0.1) and latest iTunes (10.5.2) on Intel Core i7 iMac (OS X 10.6.8)

Check out this thread...basically, changing the extension from .m4v to .mp4 allowed me to move a TV Show in iTunes onto my iphone4.
https://discussions.apple.com/thread/3477094?start=0&tstart=0
Good luck!

Movies and TV shows won't play

When I try to play movies and TV shows on my brand new 80g all i get is a black screen with the play arrow in the top left corner then after about 10 seconds it goes back to the menu. I've tried all the r's, re-downloading the shows,turning off eq,etc. I have version 1.2 and the newest I-tunes. I called Apple support and they said I had to e-mail i-tunes support. I-tunes support said to call Apple support. Anybody? Should I return it? Video podcast do play and all movies play in i-tunes. Thanks

Yes all the files download from ITunes should play without any additional conversions.
In your first posting you didn't mention ITunes files.
That said:
Even though you downloaded from ITunes, doesn't necessarily mean that every file is okay and will play in your IPOD.
E.g. Podcasts sometime will have files that are supposed to work but they still could have problems playing in IPOD.
Do a manual Reset on IPOD--by selecting
Menu and Center simultaneously, for about 6 seconds.
You may have to do this several times.
re-try IPOD
Make sure your Windows software is up-to-date ;You have all the recent updates.
Make sure your running the correct software version for your IPOD;
In your case it has to be ITunes Version 7.0 or higher.
The other option if your not good with trouble-shooting;
take it back to the seller; because you belive it to be defective.
Compaq PC 6370US / 1GB Ipod Nano & 80GB Video Windows XP Pent 2.53 GHZ 512MHZ MB RAM 120GB HD

Purchased movies and tv shows won't show up in iTunes on my Macbook Air

So, I have recently begun purchasing movies and TV shows through iTunes in an attempt to further enrich my Apple ecosystem (and to have awesome movies to watch on a 5.5" screen ). I have had mixed experiences with this transition and am still having issues. For example, my Apple TV worked fine with all my purchases instantly -- no problem there. My Mac Mini takes a bit but it sorts itself out in no time. My iPhone 6 Plus, however, has failed at showing new purchases in the cloud in the videos app (for example, I purchased Doctor Who Series 8 and wanted to watch an episode the other day but was disappointed to find out that it wasn't available in the cloud). My Macbook Air though.. absolutely no movies or tv shows show up in iTunes. I can download them from the purchased section of the iTunes store, but at 2-3 GBs an episode, and the limited memory of a Macbook, I have only condoned a desire to stream them through iCloud.
Yet I can't figure it out. Why aren't my shows and movies showing up at all in iTunes? All of my iTunes match songs show up just fine. I have checked and nothing is hidden, so I am literally stumped.
If anyone could help me understand why, that would be great. And if anybody knows what is going on with my iPhone's video app, that would be awesome too.
Thanks in advance,
Dylan

Oh alright -- I manage to resolve my own stupidity quite abruptly, actually.
Shortly after posting this, I annoying took another gander at iTunes Store settings. To my own idiocy, I must have unchecked "Show iTunes purchases in the cloud" at some point. In my defense, though, the availability of songs in iCloud threw me off quite a lot.
Ha ha -- anyways, if anyone else is having the same problem, check there.

Movies and TV Shows Missing form iPod menu -- what's up with that?

I purchased my fist movie and TV episode last night to see how well I will like them on my iPod classic. I am connecting to the most up to date version of iTunes on my IBM/Win XP computer.
I watched the episode (Journeyman's first episode -- missed it on Monday...it's not bad) and was pleased. Then watched Hitchhiker's Guide to the Galaxy -- also enjoyable even at the small size (especially the opening sequence which emulates "home movie" style in a very small frame).
Near the end of the movie, my iPod battery was giving up the ghost, so I paused the movie and plugged in. After waiting out the "Do not disconnect..." syncing process the main menu finally appeared on the iPod -- but the Movie and TV Shows selections were conspicuously missing from the menu! I have not seen my Movie/TV episode since.
They are in the iTunes library, obviously, but they simply never show up in the iPod menu. So far I have sync'd a number of times -- the sync settings were originally set by default to sync all songs, podcasts, TV Shows, Movies, Songs, etc... I tried "tweaking" these but to no avail. All syncs result in no Movie or TV Shows on the iPod menu.
Most recently I tried deleting all material from the iPod and then re-syncing all material back to the iPod (no help) and lastly I tried resetting to factory default settings (which originally seemed to work just fine) still to no avail.
When I select Settings >> Main Menu ... from the iPod main menu, the configuration screen also does not contain options for Movies or TV Shows.
It all makes me say "Hmmmm...." and leaves me reluctant to waste money on video media (though thank god my Tiki TV podcasts are still coming through just fine ... no Lala? I don't think so!). Nope, check that! video podcasts are not coming through either. GEEZE!
Has anyone experienced this before? Again, I've updated all iPod and iTunes software. Nothing "funky" seemed to happen to cause the problem, other than it conincided with plugging my iPod in (which kicks off the blasted sync process -- geeze these settings are a pain...I'd prefer the blasted thing to just sync on demand) >:-( Any help/suggestions would be most appreciated. Without a solution, I'll never be able to keep up with Journeyman!
Thanks
NK
Message was edited by: NoKarma4U

wjdavis wrote:
I can't remember exactly what I did. I do know that when I started it up, I couldn't find the Setup Assistant on the hard drive,
No, once a user has been created, you can't run Setup Assistant (without erasing and reinstalling).
What do you recommend for fixing this?
Here's what's happened:
When you first start up a Mac and create the first user account, OSX assigns it UID (User ID) #501. The next one gets #502, etc. Those UIDs (not the user name) are what control permission to files.
You can see those numbers via System Prefs > Users & Groups; click the padlock and enter your Admin password, then select an account and right-click it, and select Advanced Options. Do not change anything on that window.
So . . . assume your old iMac had a user 501 with the data you want; it's identified that way on the backups.
When the Apple Store started up your new Mac, and created their account, it became #501.
When you used Migration Assistant to transfer the 501 account from the iMac's backups, OSX copied everything there "as is" except it had to change the 501 to 502.
The new 502 account has all the right permissions to things now in it's home folder, but the backups belong to user 501.
Have you added much to the Mac since you did the migration? Have you done any new backups? If not, while it's a bit of a hassle, one fix would be to create yet another user account temporarily. Make it an Admin account. Log on to it and delete all the other accounts. Then migrate the accounts from your backups; this time there won't be a conflict, so OSX won't have to change the UUID(s).
But if you have done new backups, this won't work, since Migration Assistant automatically uses the most recent backup. There's a way around that, but it's a bit (or more) tedious.
Clear as mud?

Front Row on Snow Leopard has audio out of sync on movies and TV shows and some movies wont show images.

I have an iMac Core Duo 2GHz (yes, first Intel iMac). I have Snow Leopard v10.6.8 (latest/last MacOS version I could load) with the most recent Security Update (2013-003).
I have two issues with Front Row:
• Some of the movie files will not show the images, but I can hear the audio.
• On other movies and TV shows they start fine, but within a few minutes the audio is out of sync with the images, running about 3-5 seconds ahead... Looks like a bad dub of a Japanese movie from the 60s.
Now, I know it's related to Front Row, because when I jump over to iTunes and start the same movie or TV show it begins where I left off in Front Row, but images are fine and audio is suddenly in-sync.
However, with Snow Leopard being 2 major upgrades back - 3 if you count the upcoming Mavericks release - I doubt this registers as a "brouhaha" on Apple's radar screens. Then, again, maybe the spirit of Steve won't tolerate this Microsoft-like quirk, even if my iMac is still chugging along after 7 years and multiple MacOS X upgrades & updates...

I think I found my answer... or culprit. It has to do with Snow Leopard, and my iMac Core Duo, being the last of the dying breed of 32-bit systems, and that iTunes v11.x is 64-bit (heavily, at least)...
Guess I need to break down and replace my 7 year old iMac, even though it still works beautifully (otherwise).

HD movie and tv show files won't play in iTunes 10.6.3.

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