HDD Replacement program

I have an Imac which had its disk replaced by Apple. It was backed up by Time Machine and it was running Mountain Lion.
Now it is back to Snow Leopard. My original start up disk is Snow Leopard.
So I restored my Time Manhine and all data is there Thanks God.
However I am still on Snow Leopard and I cannot upgrade back to Mountain Lion?
Any idea, anybody?

You have damaged Snow Leopard. First of all, do you remember what generation is your iMac? See > http://support.apple.com/kb/ht1758
If you have a Mid 2010 iMac and you had all the updates installed, you have Internet Recovery, so you don't have to install OS X Mountain Lion. Just hold Command, Option (Alt) and R keys while your Mac is starting. Then, connect the Time Machine drive, choose the option to restore a Time Machine backup, and follow the on-screen steps, so OS X Mountain Lion will be restored. Your hard drive will be erased.
If you have a Late 2009 iMac, you haven't got Internet Recovery, so this is more difficult because you have to reinstall Snow Leopard. Follow these steps:
1. Insert the Mac OS X Install DVD that came with your iMac, and hold the C key while your Mac is starting.
2. Choose your language and reinstall Mac OS X. Mac OS X 10.6.3 will be restored and you shouldn't lose anything.
3. Open  > Software Update, and install Mac OS X 10.6.8.
4. Follow the steps of my first reply to upgrade to Mountain Lion

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Apple HDD replacement program Q's

Hi guys, sorry if my questions are quite trivial but I'm afraid of messing something up that will require multiple Apple store trips and or money. Long story short I finally decided I'm going to take my iMac to my nearest Apple store to be serviced under the HDD replacement program announced last year.
But I have a few questions about the whole process and how to make sure everything goes as smooth as possible.
1- I undesrtand I have to have a Time Machine back up or HDD Clone. Some people here actually recommend not to use the latest Time Machine back up, But instead doing so from a HDD Clone. Why?
2- I know I'll be erasing the old Drive before taking the iMac for service, what's the best way to do this?
3- Do I need to take my after market bought RAM before taking the Computer for service?
4- For those of you who have already gotten their machines serviced: do they return it with Mountain Lion already installed on it?
5- After getting the machine what will it be the best option, Use Set Up Assistant or Migration Assistant, and will I get accest to that by booting up while holding
the "C" key?

1. My preference is to use a clone. I made a fresh clone; the tech replaced the hard drive; we booted from the clone and cloned the system back - very fast process and your machine will be in the exact same state as it was before.
2. Boot from your new clone (or your install disk) and use Disk Utility to erase your drive (you can't erase the drive you're booted from).
3. No.
4. I had mine done at my home (compliments of Applecare) and instructed the tech to use one of my clones. I've heard differing reports - some say ML was installed, others said that they got it back with the original system. If you have a clone, it does not matter what they install - simply boot from the clone when you get it back, erase the drive, and clone your system back.
5. If you use the clone method, no Migration Assistant is needed.
Edit: If you have a clone on an external drive, you simply plug in the drive, hold the Option key at boot up and choose the clone to boot from. From there, launch CarbonCopyCloner and clone your system back.

MY MAC wont start up. Realised that I am up for the 1TB seagate HDD replacement program. Has anyone experienced same issue and was addressed by replacing HDD?

Has anyone experienced a similar issue and was solved by replacing the HDD?

Does your qualify timewise (within 3 years of initial sale)?
http://www.apple.com/support/imac-harddrive/
If so, call them.
I had mine replaced last year. There are several reasons why a computer does not boot, so it is difficult to say if the hard drive was the cause. You can take yours to an Apple store and ask to have diagnostic tests run. Youc an also boot up from your backup and run Disk Utility > Verify disk on your internal to see if any errors pop up.

My BT keyboard delete button now forward deletes rather than backspacing like it used to do. This happened after I got my iMac back from the hard drive replacement program. Any ideas how to return the keyboard to the default backspace?

The good news after my hard drive was replaced during Apple's Seagate replacement program -- all my data and settings reinstalled seamlessly through Time Machine and my external hard drive. Bad news? My BT keyboard will now only forward delete when I hit the delete key rather than backward delete. I find this so ironic since I hated this feature when I switched from PC to Mac, but now I'm totally used to it. I tried resetting the default under system preferences, but it didn't help. Otherwise, keyboard works perfectly. This is so strange. Anyone have any suggestions? Oh -- and now I see my arrows don't work either.
Message was edited by: juliefrommiami

The good news after my hard drive was replaced during Apple's Seagate replacement program -- all my data and settings reinstalled seamlessly through Time Machine and my external hard drive. Bad news? My BT keyboard will now only forward delete when I hit the delete key rather than backward delete. I find this so ironic since I hated this feature when I switched from PC to Mac, but now I'm totally used to it. I tried resetting the default under system preferences, but it didn't help. Otherwise, keyboard works perfectly. This is so strange. Anyone have any suggestions? Oh -- and now I see my arrows don't work either.
Message was edited by: juliefrommiami

Has the NVidia GeForce 8600M GT logic board replacement program been extended by a year?

I have heard that the logic board replacement program for MacBooks Pro with the failed NVidia 8600M GT chip has been extended from 3 to 4 years after the date of original purchase. However, a local AASP had no knowledge of such an extension. Is this true? I have a MacBook Pro 17" 2.6GHz that was purchased in 2008.

eww wrote:
when you took it in, it had been more than four years since your 2007 machine was originally sold, that's why you got the response you did.
Actually it was within the time frame, it felt like it was just last month, when it was like several months ago.
Just dragged the 15" recently out to see to use it for testing *cough* and low and behold it's worthless now.
The problem I have is I told them at the Genius Bar the video was going, but couldn't prove it as it was very rare it occured.
But they ran their little tests and gave me a load of crap, now it's dead. $2500 down the toilet.
I know what did it, Lion. Lion was the cause, it ran like a fine machine under Snow, fscking Lion, I'm glad I didn't put that POS on my new 17"
http://reviews.cnet.com/8301-13727_7-20091204-263/graphics-issues-plaguing-os-x- 10.7-lion-upgrades/
My word the OP, don't let the Genius Bar screw you with the same crap they gave me, call corporate and raise ****!

Apple's Adapter Replacement Program

Hello,
Im having trouble with my charger works sometimes and sometimes does not. I saw this article about Apple's Adapter Replacement Program (http://support.apple.com/kb/TS4127).
I have an L type charger and bought my MBP in 2010. Am I eligible for this replacement?
Thanks

It's pretty clear here:
Resolution
Whether your product is in or out of warranty, you can take your adapter to an Apple Authorized Service Provider or Apple Retail Store for evaluation and replacement if necessary. Pending the results of evaluation, you may or may not be eligible for a replacement adapter free of charge. Signs of accidental damage would negate any coverage. Be sure to bring in the computer used with the adapter; it is required to process potential adapter replacements.
Apple Authorized Service Provider. Find one here.
Apple Technical Support. Contact us for local service options.
Apple Retail Store. Set up an appointment with a Genius.
For information about the cash payment for replacement adapters referred to in the notice, go to www.AdapterSettlement.com or call 1-888-332-0277. You will be provided with a detailed notice and claim form package that contains everything you need.

I sent in my iPod nano to the replacement program about two weeks back. However, I checked the status of the repair and it still says it has not been received yet. Is there any way to follow up on where the nano could be? I sent it via FedEx.

I sent in my iPod nano to the replacement program about two weeks back. However, I checked the status of the repair and it still says it has not been received yet. However, my boyfriend sent in his the same time I did and his repair status says repair being diagnosed. I still have the "receipt" of the package when they first sent it to me. I sent it via FedEx. Is there any way to follow up on where the nano could be or maybe find out if I can still get a replacement even though my nano might be lost in transit?

I sent it via FedEx.
Call FedEx. They will be able to track their own packages. They will let you know if your iPod Nano was delivered and to who!

My country is not listed in 1st generation iPod Nano replacement program

Hello;
When I first heard about the replacement program, there were no Apple stores in Turkey. So I couldn't get my replacement. Now we do have an Apple Store in İstanbul. Last week I went there with my 1st gen iPod nano and explained them the issue, showedthe e-mail apple has sent to me few years ago about the replacement program and asked if I can get a replacement here. They said they have no information on such issue. Turkey is also not listed on the online. What should I do to have my replecement?

Rkid001 wrote:
I called AppleCare and they weren't much help.
Instead of calling Apple Care, call Apple Customer Relations (1-800) 275-2273. Wait for a human to come on the line and ask politely and firmly that you want to be transferred over to the Customer Relations department.

Hard Drive Replacement Program - Will Apple come to me?

Hello,
I have an imac 27" iMac with one of the affected hard drives. As you know these are not small machines and i'm concerned about transporting it to an Apple store.
As i have AppleCare, will I be able to arrange for an engineer to come out to me to replace the hard drive?
Regards
Scott

mende1 wrote:
You have to take the computer to an Apple Retail Store. Replacement programs are for all the computers affected, not only the Macs registered with AppleCare
Wrong. If under AppleCare and, in least in the US, if you're within 50 miles (80 KM) of an Apple repair station, you're eligible for onsite repair since yours is a desktop machine. Additionally, others who don't have the AppleCare PP have had onsite service under the same conditions for the HD replacement. There's no need to haul it around if eligible. For the OP, call and ask for it.

It seems like I just missed the interval for the hard disk replacement program. I purchased in March 2009 a 24 inch Intel iMac . How much does it cost to have apple support at an Apple Store replace a hard drive?

It seems like I just missed the interval for the hard disk replacement program. I purchased in March 2009 a 24 inch Intel iMac . How much does it cost to have apple support at an Apple Store replace a hard drive?

My hard drive continually has the floating beach ball and will take massive time to fulfill a request. And then will not boot up...so then I have to do a restore and rebuild hard drive from a past saved time machine version. Works for a little bit...then the floating beachball comes more and more...until it will not boot up again. So then I restore from a previous time machine saved version....and again it works for a day or so ... until it happens again. Now it's happening faster and faster...so I think my hard drive is dying.

Good morning a few weeks ago I send the request for the replacement program of my ipod nano 1st generation and they sent me the shipping box but I did not get the label to go back, and I can not return it , i need to you sent me again the box for retu

Good morning a few weeks ago I send the request for the replacement program of my ipod nano 1st generation and they sent me the shipping box but I did not get the label to go back, and I can not return it , i need to you sent me again the box for return the ipod

Best thing would be to call Apple up again, and let them what has happened and they'll help you!

IPod Nano 1st Gen Replacement Program Problem

I recently sent my iPod Nano 1st Gen off for the replacement program.
I wanted to make sure I would be receiving a refurbished 1st Gen back, not one of the latest gens, so I called Apple Care to confirm this.
I'm really fond of the 1st Gen and would like to keep it as a collectors item, plus mine was in relatively good condition as well (And absolutely love the scroll wheel).
The woman I spoke to at Apple Care assured me that I would receive a refurbished 1st Gen iPod Nano, she was very clear on this.
I sent off and just received a box in the mail with replacement. To my dismay, they replaced it with a 6th GEN.
I don't want to sound ungrateful, and I do appreciate Apple keeping up customer service even for old Apple products.
But I specifically asked if a 1st gen would be returned to me, which was not the case.
I called Apple care again today, and they said they didn't have the stock and provided me with whatever they could.
Had I been told there was a chance I wouldn't receive a refurbished 1st gen in return, I wouldn't have sent it off in the first place.
Can't be too upset with Apple, but not particularly happy. Any advice would be appreciated.

I just sent a request for the shipping materials today, and if I get back a refurbished 1st generation nano, I'll be more than happy to trade it for your 6th generation

How does the Apple Headphones with Remote Replacement Program non-return fee work?

I have a pair of Apple In-Ear Headphones with Remote and Mic that I purchased a year ago. According to the "Apple Headphones with Remote Replacement Program", http://www.apple.com/support/headphones/replacementprogram/, these headphones are also covered in the program. Currently, there are some issues with my headphone's remote, as it is extremely unresponsive. I don't know how Apple determines the headphone's purchase date, but their online service request page accepts my iPhone's serial number. Is there any way that i could ensure that Apple's willing to replace the headphones for free (E.g. mailing my current ones in first) because the non-return fee is basically its retail price. I do not live in the US so I can't go and exchange at an Apple Retail Store. Thanks in advance.

I would just bring them into your local Apple Store/Genius Bar and ask.
B-rock

My Mac is a 21.5-inch Late 2009 with a 1 TB Seagate HD that must be replaced, according to Apple support, but they denied me that right because the serial is not part of the replacement program: any suggestions to get a plausible solution to this problem?

My Mac is a 21.5-inch Late 2009 with a 1 TB Seagate HD that must be replaced, according to Apple support Panama, but they denied me that right because the serial is not part of the replacement program: any suggestions to get a plausible solution to this problem?
I would want to know what are the criteria used by the people al espresslane support to deny the opportunity presented by the replacement program, given the situation that these 1 TB Seagate HD´s have had problems and certainly not only in the batch they accepted, but probable in other batches too.
The second question is about the powerpc support that is lost when updating from Snow Leopard to Lion X: I can not read my medical application UPTODATE.
I hope that there wil be some kind of support to help me solve that problem, this is my first petition actually.
Now, I do not have access to my yahoo email, intermitent access to Apple home page, unpredictable access to Apple store and no access to iCloud in my iMac: when I try to access these web sites, the blue web address bar is interrupted and never goes to the end, no filling up the whole bar.
I do not know what is the first problem, the Seagate HD or the Lion X, but my life is becoming a miserable one, not having the opportunity to enter in the raplacement program, losing the powerpc support because of the updating to Lion X, the necessity to buy Lion X again because it used to appear as a paid program, but not anymore, and finally having no access to my yahoo email, Apple home website and Apple store and no access at all to the iCloud: I am done.
Chao, Elías.

You can have Apple or a competent service shop replace the internal HD for a fee, unless you have AppleCare and the iMac is within its warranty period in which case it will cost nothing. If you must pay the cost will be approximately $350 US.
PowerPC support is gone with Lion. You can install or retain Snow Leopard on another partition, and boot Snow Leopard as necessary.
The inability to load web pages is a different problem, unless it is related to your failing hard disk.

Is there a Replacement Program for 2009 iMacs with MXM Graphics Cards?

I have an iMac 24" Early 2009 with the Nvidia GeForce GT 120 256MB MXM graphics card that is freezing and crashing over-and-over, especially when I'm away and it's not connected to my 2nd display! Odd. I've done the usual (cleaned the iMac inside, run fsck, SMC reset, PRAM reset, repair permissions from boot USB, disconnected all peripherals, changed mice and keyboards, changed the HD, reinstalled the OS, run Onyx and so on) and finally decided that it's a faulty graphics card that only a replacement will fix. When I'm home it's more stable when connected via a Displayport DVI adapter to DVI cable to a 24" Dell display. When standalone (like when traveling with my iMac for long stints out of town) it's unusable. It won't run for longer than 30 minutes, often not even 10 minutes, then I get screen artifacts and freezes and then have to fsck to repair the drive before running it again. Only running it in Safe Mode will allow it to run reliably.
However, I believe that I found a stopgap solution. I installed a program which I downloaded after installing XCode called Quartz Debug which has apparently allowed me to disable Quartz Extreme, 2D Acceleration and Quartz GL.
Turning off all Quartz graphics enhancements makes this machine stable if not exactly completely "mac-like" in its performance, but it's at least usable under most conditions for long periods of time. I know of people who have replaced the MXM graphics card on this machine with good effect, but it's an expensive proposition and these cards are apparently few and far between. Has anyone done this?
Based on the large number of nearly identical complaints about this model, both here and elsewhere, it seems like this MXM graphics card is defective or Apple's drivers are defective . . . well maybe, but it very, very predictably crashes when the computer gets hotter and not even _extremely_ hot, but well within what would be normal operating temps for other machines.
I've disassembled and completely cleaned the inside and have replaced the HD with an SSD and removed the optical drive entirely so if anything I've reduced heat-producing devices from the interior of the device installed a fan control and keep the graphics card features mostly turned off.
I've looked for but have yet to see a recall or warranty replacement program for this device and no, I don't have Applecare. I've owned several Apple products in the last two decades and with the issues with Apple products in recent years, it seems like Applecare must be figured as part of any Apple purchase if reliability and ongoing support is desired.
Ironically, I have an Apple IIc and a Power Computing Power Tower 166 that still work just fine, thank you!
JoeL
Atlanta, GA

This cropped up on my wife's late 2009 model 27" iMac, too. Random freezes were encountered, unable to identify cause for months, then one day it started to become unable to complete a normal boot. Tech Tool Deluxe was the only direct indication as far as diagnostics are concerned. I've NEVER been abvle to get Apple's hardware diagnostic to run from the cloud, and we fianlly got it on a Techs' bench, AHT showed nothing wrong. As you said, Safe boot is the only way to get into the system, and performance under 10.8.5 is glacial.
Now the kicker - we DID have AppleCare, and this phase of the MXM graphics demise hit within 4 or 5 months of AppleCare expiration. There's no longer a flat-rate repair option, Apple doesn't have any stock of the video board to sell as a replacement part (was $169, or $179 w/no exchange) and even refurbs of this paltry (512MB VRAM) board can hit $300. I know Mac users have become 2nd-class citizens in Apple's business universe, but we're now looking at sub-42 month lifespans for hardware? At $2k for a machine that lacks touchscreen option, that's out of line.

HDD Replacement program

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