Hello everybody first Time and new user. I just installed virusbarrierx6 and since then i can't surf anymore! Thanks for your help

I just installed virusbarrier x6 and since then i can't surf on internet anymore . Wharf is thé problem ?
Thanks à lot for helping me

I tried actually to remove virus barrier but I failed. What is the way to Throw it away?
Follow the instructions here > http://oit.ncsu.edu/antivirus/uninstall-intego-virusbarrier
Use ClamXav
It's free and Lion v10.7 compatible.
ASC search results for Virus Barrier here. More negative than positive.
Good article to read > Thomas' Corner : Mac Virus Guide

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I am not able to download mp4 files (video and audio) to iTunes since I updated to iTunes 11. Thanks for your help.

I am not able to download mp4 files (video and audio) to iTunes since I updated to iTunes 11. Thanks for your help.

Thank you for clarifying. Your question is in your browser, not in iTunes. Each download link is different, and it has nothing to do with the File menu. You can save media files by secondary-clicking on the link to the media file and selecting Save File to "[your downloads folder".

My sister bought a 16GB iPod touch 5 and went thru all the steps to set up but then realized it didn't have a camera. So we clicked reset and erase all contents and settings. This does mean her credit card info is erased right?? Thanks for your help.

My sister bought a 16GB iPod touch 5 and went thru all the steps to set up but then realized it didn't have a camera. So we clicked reset and erase all contents and settings. This does mean her credit card info is erased right?? Thanks for your help.

Welcome to Apple Support Communities
When you erase an iPod touch, your information, apps and settings are deleted and iOS is back to factory settings. If she wanted an iPod touch with camera, she should return it after erasing it. Note that the iPod touch doesn't store her credit card information

Safari pop up a news webpage to App games every time I trying to read.I have a iPhone 6 iOS 8.1..3. Thanks for your help.

Safari pop up a news webpage to App games ( Oz, some Jelly Candy and a Panda. Those 3 only! Sorry I'm not a game person) every time I trying to read.I have a iPhone 6 iOS 8.1.3. Any help, Thanks!

Thanks for your response, I did it but doesn't work. I try to catch the web direction from those pages but they gone faster. Any idea?

Hi my name is rachell and im trying to set my brother's new ipod to my computer and it says that im not able to restore from backup because his ipod is to all what can i do? thanks for your help

file://localhost/Users/rachellmarin/Desktop/Photo%20on%202012-12-05%20at%2020.12 %20%232.jpg

I do not understand you question/problem.
What does "not able to restore from backup because his iPod is all" means.
Also, there is no viewable photo in your post.

Hi everybody, I have 3 questions, first: Can we buy original LCD from Apple? Second: Where can my earphone can be repair(iPhone 4s) ? third: Where can my mute button can be repair ? Thanks for your answer !

Hi everybody, I have 3 questions, first: Can we buy original LCD from Apple? Second: Where can my earphone can be repair(iPhone 4s) ? third: Where can my mute button can be repair ? Thanks for your answer !

If out of warranty and mechanically inclined, you can get parts and how-to at www.ifixit.com.
The 4 Series are relatively easy to open and service, I've replaced batteries on two 4s. The 5 Series are a nightmare.

Can I use Apple TV if I have time Warner cable service? I have the Twc bundle of cable wifi and phone. Thanks for your help!

Can I use Apple TV with time Warner cable? I have the Twc bundle of cable, phone and wifi. Thanks for your help!

Cullentra wrote:
...Wishing you a happy 2014!
...and you.

HT201304 I have forgotten my "restrictions code" passcode. How can I get a new passcode? Thanks for your help. Paul

I have forgotten my "restrictions code" passcode. How can I get a new passcode? Thanks for your help. Paul

If You Are Locked Out Or Have Forgotten Your Passcode
iTunes 10 for Mac- Update and restore software on iPod, iPhone, or iPad
iPhone, iPad, iPod touch: Wrong passcode results in red disabled screen
iOS- Understanding passcodes
A Complete Guide to Recover Your iDevice if You Forget Your Passcode
If you cannot remember the passcode, you will need to restore your device using the computer with which you last synced it. This allows you to reset your passcode and resync the data from the device (or restore from a backup). If you restore on a different computer that was never synced with the device, you will be able to unlock the device for use and remove the passcode, but your data will not be present. Refer to Updating and restoring iPhone, iPad and iPod touch software.
Try restoring the iOS device if backing up and erasing all content and settings doesn't resolve the issue. Using iTunes to restore iOS devices is part of standard isolation troubleshooting. Restoring your device will delete all data and content, including songs, videos, contacts, photos, and calendar information, and will restore all settings to their factory condition.
Before restoring your iOS device, Apple recommends that you either sync with iTunes to transfer any purchases you have made, or back up new data (data acquired after your last sync). If you have movie rentals on the device, see iTunes Store movie rental usage rights in the United States before restoring.
Follow these steps to restore your device:
     1. Verify that you are using the latest version of iTunes before attempting to update.
     2. Connect your device to your computer.
     3. Select your iPhone, iPad, or iPod touch when it appears in iTunes under Devices.
     4. Select the Summary tab.
     5. Select the Restore option.
     6. When prompted to back up your settings before restoring, select the Back Up
         option (see in the image below). If you have just backed up the device, it is not
         necessary to create another.
     7. Select the Restore option when iTunes prompts you (as long as you've backed up,
         you should not have to worry about restoring your iOS device).
     8. When the restore process has completed, the device restarts and displays the Apple
         logo while starting up:
           After a restore, the iOS device displays the "Connect to iTunes" screen. For updating
          to iOS 5 or later, follow the steps in the iOS Setup Assistant. For earlier versions of
          iOS, keep your device connected until the "Connect to iTunes" screen goes away or
          you see "iPhone is activated."
     9. The final step is to restore your device from a previous backup.
If you can not restore your device then you will need to go to recovery mode.
Placing your device into recovery mode:
Follow these steps to place your iOS device into recovery mode. If your iOS device is already in recovery mode, you can proceed immediately to step 6.
     1. Disconnect the USB cable from the iPhone, iPad, or iPod touch, but leave the other end
         of the cable connected to your computer's USB port.
     2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the
         red slider appears, then slide the slider. Wait for the device to turn off.
          If you cannot turn off the device using the slider, press and hold the Sleep/Wake
          and Home buttons at the same time. When the device turns off, release the Sleep/Wake
          and Home buttons.
     3. While pressing and holding the Home button, reconnect the USB cable to the device.
         The device should turn on. Note: If you see the screen pictured below, let the device
         charge for at least ten minutes to ensure that the battery has some charge, and then
         start with step 2 again.
     4. Continue holding the Home button until you see the "Connect to iTunes" screen.
         When this screen appears you can release the Home button.
     5. If necessary, open iTunes. You should see the following "recovery mode" alert:
     6. Use iTunes to restore the device.
If you don't see the "Connect to iTunes" screen, try these steps again. If you see the "Connect to iTunes" screen but the device does not appear in iTunes, see this article and its related links.
Additional Information:
Note: When using recovery mode, you can only restore the device. All user content on the device will be erased, but if you had previously synced with iTunes on this computer, you can restore from a previous backup. See this article for more information.

Two separate iPhones got merged into one iTunes account. How to separate them. We are sharing all of each other's contacts at this time. Thanks for your help.

Two separate iPhones got merged into one iTunes account. How can I separate them in iTunes???????. We are sharing all of each other's contacts at this time. Thanks for your help.

The reason you are receiving each other's text messages is because you are both using the same Apple ID for iMessage. To prevent this you need to use different IDs. (Note: you can still share the same ID for iTunes.) On one of the phones, go to Settings>Messages>Send & Receive, tap the ID, sign out, then sign back in with a separate ID.
To migrate your 3GS to a new iCloud account, start by saving any photo stream photos that you want to keep on the phone to your camera roll. To do this, open the my photo stream album, tap Edit, tap the photos, tap Share, tap Save to Camera Roll. Next, if you have any notes that you are syncing with iCloud that you want to keep, you'll need to email these to yourself so they can be recreated after moving to the new account.
Once this is done, go to Settings>iCloud, scroll to the bottom and tap Delete Account. (This will only delete the account from this phone, not from iCloud. The phone that will be keeping the account will not be effected by this.) When prompted about what to do with the iCloud data, choose Keep On My iPhone. Next, sign back in with a different Apple ID to create the new account, turn iCloud data syncing preferences and when prompted about merging with iCloud, choose Merge. This will upload the data to the new account.
Finally, if you have merged data in the two accounts that you want to separate you will have to go to icloud.com from your computer, sign into each iCloud account separately and manually delete the data you don't want from each account.

Hi, I have an iPhone 1 that is blocked (because of wrong passwords) and isn't recognized by iTunes. How do I fix this? Thanks for your help!

Hi, I have an iPhone 1 that is blocked (because of wrong passwords) and isn't recognized by iTunes. How do I fix this? Thanks for your help!
By the way I'm using a MacMini and all operating systems are up to date including iTunes.

First try a Reset ( No Data will be Lost )
Press and hold the Sleep/Wake button and the Home button at the same time for at least Ten seconds... (But can take Longer)... until the Apple logo appears. Release the Buttons
If no joy... Try a Restore...
1: Connect the device to Your computer and open iTunes.
2: If the device appears in iTunes, select and click Restore on the Summary pane.
Restoring > http://support.apple.com/kb/HT1414
3: If the device doesn't appear in iTunes, try using the Steps in this article to force the device into Recovery Mode.
Make sure you have the Latest Version of iTunes (v11.1.5) Installed on your computer
iTunes free download from www.itunes.com/download

HT4993 When I send Outlook invites to my iPhone (via email) the appointments appear 3 hours earlier? The time setting appears to be EST which is accurate so I can't figure out why the appointments don't appear in real time. Thanks for your help, Ellen

When I send Outlook invites to my iPhone (via email) the appointments appear 3 hours earlier? The time setting appears to be EST which is accurate so I can't figure out why the appointments don't appear in real time. Thanks for your help, Ellen

1) The best way to relocate the iTunes library folder is to move the entire iTunes folder with all subfolders to the new path, then press and hold down shift as start iTunes and keep holding until prompted to choose a library, then browse to the relocated folder and open the file iTunes Library.itl inside it.
If you've done something different then provide some more details about what is where and I should be able to help.
2) Purchases on the device should automatically transfer to a Purchased on <DeviceName> playlist, but it my depend a bit on whether automatic iCloud downloads are enabled. If there is a cloudy link then the transfer might not happen. You can use File > Devices > Transfer Purchases. In iTunes you should also check out iTunes Store > Quick Links > Purchased > Music > Not on this computer.
3) Backup the device, then immediately restore it. In some cases you need to add a restore as new device into that equation. Obbviously not to be attempted until you're sure all your media is in your library. See Recover your iTunes library from your iPod or iOS device should it be needed.
4) I believe there is complimentary 1 incident 90-day support with hardware purchases, but no free software support for iTunes itself. AppleCare gets you a different level of support.
tt2

I'm the proud owner of 1200 Classical CDs which I ripped and loaded in my iTunes library. How can I copy it to another Mac? Thanks for your help.

I'm the proud owner of 1200 Classical CDs which I ripped and loaded in my iTunes library, together with a couple dozen videos downloaded fro youtube. These are not (with a few exceptions, maybe 20 records) items purchased in the iTunes store. How can I copy this library to another Mac? Thanks for your help.

How to Move Your Music to a New Computer.

Hi there.......I have a Mini...1.33GHz Power PC G4..memory=512MB and OS=10.4.11. I'm wondering whether I would be able to upgrade the OS to 10.5? Thanks for your help.

Hi there.......I have a Mini...1.33GHz Power PC G4..memory=512MB and OS=10.4.11. I'm wondering whether I would be able to upgrade the OS to 10.5? Thanks for your help.

Yes, you can. You may want to install more RAM first.
(62045)

How do I set icloud up on my PC. mobiel me was working fine and apple can't help me... anybody know how to do it?? Thanks for your help

Hi ,
I need some help with icloud on my PC. mobileme was working fine, but icloud is some drama. I cant get it working with my outlook Vista version.
does anybody know the trick. Apple is not helping at all. (*****)
Thanks for your help
CG

where on my computer am I suppose to make the individual picture files and have them to upload on my ipod touch.... I do have a photo library on my computer, but in the photo tab in itunes for the ipod touch and there is nothing checked for syncing, cause when I do check it it always says its going to replace everything i have in my photo library on my ipod touch..... So how am i suppose to have it checked and have it NOT replace pictures on it????
Also I cannot make more photo albums into my ipod touch, it just replaces the one album every time....
I am very frustrated cause I have tried the manuals and the apple support help etc and nothing pertains to my exact issue.....
Please if u could elaberate I would appreciate it alot.....
thank u

Help! My iPhone 4 was stolen, and it is in iOS 7, will the phone still be used? Or if they reformat it, my files would be deleted? I hope all my files will be deleted. Thanks for your help. :)

Help! My iPhone 4 was stolen, and it is in iOS 7, will the phone still be used? Or if they reformat it, my files would be deleted? I hope all my files will be deleted. Thanks for your help.

Hey ChrisJ4203, thanks for answering buddy , I still have a question.
I have a passcode for my iPhone, but I don't have the application Find my iPhone. Can I retrieve my photos, notes, reminders and all other data in my iPhone, I mean, if I bought another one, and connect it to my computer and go to iTunes then restore backup, cause I backup my iPhone last Oct 10, 2013, will I recover all the details in my iPhone that was stolen? It's like I'm still using my old iPhone's apps but with a new iPhone. Thanks.
-Alfonso Santos

Hello everybody first Time and new user. I just installed virusbarrierx6 and since then i can't surf anymore! Thanks for your help

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